Fabletics

Once you become a member you have to pay way more for the clothing. Monthly payments that auto charge your card, and you end up paying $55 for not that much worth of clothes. It's a scam

As an avid fan of fabletics, I never thought a bad customer service interaction would turn me off for making additional purchases. After spending 2 hours carefully selecting each item for my daughter and I, I checked out and received confirmation. The next day I was told my card was declined. Upon contacting customer service, they informed me that the transaction was canceled because I was shipping to a different address. However this is an address I have used several times and it's not uncommon for people to make purchases of gifts this time of year. After verifying my information, I was informed that I would need to reload my shopping cart and start again with my purchase. This is unacceptable! Well this may be a small thing, the attitude of the customer service person is what made this such a horrible experience. I have never had somebody in this job who interrupted, talked over me, did not listen, ask me the same questions over and over, and just had an overall bad attitude.
I highly recommend that fabletics start investing in the customer experience, improve the website, outsource to a much better customer service provider, and most of all invest in your it budget so customers can actually make purchases!

Some of the product is good quality but a few of the leggings gained runs in the material soon after purchase. I hate that I have to "skip" every month or risk being charged for a "credit".

I have wanted to cancel my membership for over a year and still am stuck in this stupid contract. If you don't "skip this month" each month they automatically charge you for the most current outfit (often the most expensive and full price not the membership price). If you don't use your "money" after they charge you within a certain number of months you LOSE YOUR MONEY! HUGE SCAM - I CAN'T STAND THIS WEBSITE!

I PURCHASED FROM THEM MAYBE 2 WEEKS AGO, THE CLOTHES LOOKS CUTE BY JUST LOOKING AT THEM THEN I WORE THE VIVIENNE SHIRTS AND IM EXTREAMLY DISAPPOINTED AT THE FACT THAT THE SHIRTS SEEMED TO LOOK TATTERED. I CALLED IN TO CANCEL MY ACCOUNT ONLY TO HAVE THEM TRY AND SALE ME ON STAYING WITH THEM... NOW WHY WOULD I DO THAT KNOWING HOW POOR QUALITY THE ITEMS ARE... I WOULD REQUEST A REFUND OF MY PURCHASE BUT I COULD BARLEY UNDERSTAND WHOM EVER I WAS SPEAKING WITH... DO NOT BUY FROM THEM YOU ARE BETTER OFF BUYING A BETTER BRAND OF WORK OUT CLOTHING

I love my workout shorts. Would buy again. The only problem is they charged me for a membership fee that I didn't ask for. They cancelled it when I called but have yet to refund the money.

For me it was very frustrating I generally wear a medium as I'm a small person but had to go up to an extra large on the leggings in order for them to fit me properly and not feeling like I'm cutting off my circulation. I assumed that the tops would fit the same as well so I purchased an extra large top unfortunately it was extremely too big and I had already thrown the packaging away for it so I'm sure I couldn't return it once I did that

They make it seem like you are getting great deals but, other than the first order, you are over paying for cheaply made garbage. The Thea don't last anywhere near as long as other brands. Stay away.

This is the 2ND time that I have been charged even after clicking the 'skip the month' option. I got a confirmation screen each time but when I called they said "It looks like you skipped but it didn't process properly." SUPER ANNOYING because before they charge you, you don't get any warning, they just randomly take it (not on a certain date, like 2/3 weeks later) which sucks because I am supposed to go on a day trip tomorrow so now I may not be able to go.

I did not understand that if you put stuff in your cart that the next order cycle would process the order. When I called on it they were more than happy to return it with free shipping

I love the clothes and the quality. The xxl is an excellent fit for my tall torso. It's not too wide. I get recognized almost every time I walk in and they ask me how I'm doing.

Love Fabletics. The quality and variety is great. Their powerhold leggings are my favorite. Also buy men's workout and golf wear. My man loves them.

I love the way the pants fit and how comfortable the clothing is, but also how good they are for working out. I recommend buying from this amazing store!

Not notified before the monthly charge which is auto-converted to store credit - you lose all the store credit when you cancel your membership! Basically they charge money, and keep the money when you cancel the membership.

DON"T BECOME A VIP MEMBER!

They don't email you in advance about what they intend doing!

I have been ordering from Fabletics for over a year now. I love the style and quality of the clothes. They wear well and hold up really well to regular washing. You can get an entire outfit for the price of one "named brand" piece in other sports retailers. I really like that their designs are different and not the same thing everyone else is wearing. I am a VIP member and at the first of the month I get an email reminder to opt out if I don't want to order. Their VIP instructions to tell you that you will be charged and your account credited for future orders if you don't opt out. I think that some people have just not read the sight / instructions clealy. Some of their items do run small depending on the material, but when that has happened I have had no problems exchanging items for the correct size. I agree that the styles do sell out pretty quickly, but there are always new items coming out that I like just as well. I haven't had any major issues or problems and overall I am very please with the clothes I get from Fabletics and my VIP membership.

Company does say in terms and conditions that when you sign up they will take £44 from your account each month - THIS IS VERY WELL HIDDEN AND NOT CLEARLY MENTIONED WHEN YOU SIGN UP. No other company I know runs a business model like this and its a truly unacceptable ethic to assume this is a general term or condition to purchasing goods or items from this company.

I've been finding that due to the many different styles available and at such a high monthly speed, quality of the products isn't as reliable as it's been in the years past sadly

Quality is fair, fit is hit and miss so it's not worth being a VIP. It's too bad the clothing is made over seas as it shows. I'm looking for made in America.

As a member for less than a year I'm very happy over all with my experience so far. Nice options and variety of things coupled with the value make for a winning combo.

I am very frustrated with Fabletics
I don't think I will ever purchase from you folks again
I keep getting charged on my debit account fo $49.95 and I haven't even ordered anything

Just don't have product and quality that I'm looking for. I've been a loyal lululemon wearer for a long time and it fits better. Lasts longer. More selection. Even though it's more expensive

Overpriced leggings, always out of stock in my size, threads coming out after a month. Plus add in foreign tax fee at checkout, just makes it okay. Nothing great, nothing horrible… just meh.

The employees were extremely helpful and patient as I tried on several items to determine my size and the best style for me. Would highly recommend. The fabric is so soft and comfortable.