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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,898
Neutral
299
Negative
1,378
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,120)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user chadc505
Iowa
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

I have enjoyed the products, especially the VIP bundle options. That said, the website is really odd (a separate listing for each fabric style of each cut - why?). And, shipping is amazingly slow.

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Chad,

We regretfully note that we received your feedback regarding our user interface and our shipping method. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user pamb860
Florida
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I am a satisfied customer who spends more money than I should with Fabletics which speaks to their marketing and user friendly website. Orders seem to take a long time to arrive sometimes.

Date of experience: July 1, 2022

Thumbnail of user ashleyp1297
Texas
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

I love the Boost. They do what they say, they don't budge. I'm able to coach and workout in them. I even bought a pair for my best friend. She loves them too.

Date of experience: August 1, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Ashley,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!

Best,
Lia

Thumbnail of user debbies450
Indiana
2 reviews
1 helpful vote
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December 4th, 2019
Verified purchase

I'm loving this purchase. Great material and super comfortable at a great price! Some of my favorite leggings. I love to lounge in these but I'm quick to step out in them too.

Date of experience: December 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Debbie,

We value the trust you have put in Fableticsand would like to thank you for that. Our team continues to work hard producing high-quality FAB items that will meet our member’s needs. Happy shopping!

XO,
Ivy

Thumbnail of user janeg439
Ohio
2 reviews
0 helpful votes
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January 3rd, 2023
Verified purchase

Fabletics clothing is high quality and perfect for relaxing or working out. I love the Pure Luxe leggings. They are so soft, stay in place while working out, and are not see through.

Date of experience: January 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jane,

Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!

Best,
Renz

Thumbnail of user amberb1141
Michigan
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

A pain to have to skip month. I've lost hundreds of dollars because they also have a time limit of when you can spend the cash you've already paid for. Not worth it

Date of experience: August 10, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Amber,

Thank you for sharing your experience in skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user kateh441
Canada
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Every month there is something new and I don't always buy but I always go into the site. When I do order everything comes within a reasonable time period for the most part.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

We are glad you are enjoying our website and our products! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Zeth

Thumbnail of user debbiem1445
New York
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I love the variety, and fit of the clothing. I have reviewed several items in hopes it helps others make a choice to pick that item if they are the fence about it.

Tip for consumers:
There is a wide variety. Keep looking. You will find something you love.

Products used:
Leggings, dresses, sweatshirts, purses, totebags

Service
Value
Shipping
Quality

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Debbie,

Thank you so much for your feedback and for sharing this with others that you like our product and selections! We are pleased to learn that we were able to meet your expectations for online buying.

Best,
Clark

Thumbnail of user chriss3821
Georgia
2 reviews
2 helpful votes
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May 31st, 2022
Verified purchase

My wife is a medium, but the last few items I purchased did not fit at all, I mean they were small if anything.
Previously that did not happen. Maybe a different supplier?

Date of experience: May 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chris,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user lw36
Georgia
1 review
19 helpful votes
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February 1st, 2016

Kate Hudson should be ashamed. First of all, I was aware of the monthly charge for VIP. I joined as a VIP to get an outfit for $25; instead I was charged $39. When I emailed customer service they gave me an excuse that did not address the situation or make sense (something about the VIP membership, and waiting 24 hours?!?).

So okay, I thought I'd give them another chance. Bought an outfit and returned it, had to pay a restock fee. Ticked, but OK some companies do that. Ordered another outfit in November and returned it because I did not like the fit/style. I took a store credit because of the restock fee.

However, in order to get my $50 credit, I had to spend at least $100. WHY? It's my money, and I sent back the clothes. They were essentially holding my money for ransom. I could have the money I paid for items I returned, but only if I spend $100 mor?. Ridiculous! If I had known that would happen, I would have went for the return fee.

To make matters worse, I went to the website in February to opt out, and I saw that my credit is gone. Huh?!? Now I'm out 50 bucks.

This was the last straw, so I tried to cancel VIP. Had to call three times and spend an hour of my time before I got to talk to an actual person. The virtual customer service representative "Anna" would not let me, and repeatedly hung up on me when I asked for customer service. When I finally got to talk to a person, I actually had to be rude to get her to stop giving her sales pitch. I would not recommend buying from this vendor!

Date of experience: February 1, 2016

Thumbnail of user lexyg
GB
1 review
11 helpful votes
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March 14th, 2016

You are lured in by this "Half price first outfit" deal, and become a VIP, sounds good no? I personally didn't know why I'd been made a VIP but thought as a first time buyer I was simply getting my first outfit free to encourage me to but from their company. I checked my bank account last night and they've taken £44 from me, two months after they've taken money from me for an actual order I placed; I hadn't placed any since. I call in and explain why I'm rather angry about this random sum of money they've taken from me. Turns out if you choose the "half price first outfit" option, they take £44 off you the next month as part of your "VIP membership" as a credit for their store i. E. you can only spend it on their stuff and you can't get your money back even though this was not and is not made clear when you go through the initial process of buying your first outfit. They only inform you in the small print of your first Order confirmation, so watch out for this because they'll take £44 off you and not give it back. That's 10% of my student loan gone for this month. Not impressed at the lack of information supplied about this ridiculously high membership fee when you actually sign up, and they only tell you in small print at the bottom of an order confirmation email? Surely not? But yes, this is how sneaky they are and I wish I didn't have to buy from them again but may as well because they won't give me my money back anyway. They must make millions doing this, sneaky sneaky company.

Date of experience: March 14, 2016

Thumbnail of user catherineb840
New York
1 review
0 helpful votes
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January 20th, 2022
Verified purchase

Opted out for the month, was still charged. The site is hard to navigate on an Iphone. So i wasn't able to see the sceen fully and when i was chattig with a rep... she asked me to "hold on" and 13 min later still had not come back. I asked many times if she was still there. She neve responded. So, i had to go an do it all again. Tried to order joggers and it would not let me order because of an error with my shipping address (eventhough this has worked a few weeks ago when i ordered). So, i was unable to order and now have missed the 60% off promotion. I returned items the end of Dec. And still have not gotten a refund. I asked about it and was told it was "still in transit". I did what i needed and need my money

Date of experience: January 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Catherine,

We hear you! We are sorry you had a frustrating experience recently. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user emilyn379
Kentucky
1 review
0 helpful votes
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October 7th, 2022
Verified purchase

The quality of items I have purchased from Fabletics is extremely disappointing and misaligned with the pricing. For example, after just one wash, the stitching on both pairs of leggings I have bought in the last 2 months was already coming loose. This is unacceptable for leggings that supposedly retail for >$70. Additionally, the fabric used in socks and tops feels cheap and not breathable.

In addition to poor quality, the sizing of bras is not clear or inclusive and makes it difficult to guage what will fit when shopping online. I went through several disappointing rounds of ordering and sending back bras that did not fit or support my body before deciding that I would not find a bra that would truly fit me from Fabletics.

Finally, the variety and design of clothing, especially in the outfits section of the website, is impractical and binding. I wish there would have been the ability to select desired items for an outfit from a repository of options rather than having to choose pre-selected pairings. This is especially important when you don't have proper sizing available for all products: in my case, my inability to find properly sized bras made many of the outfit options unacceptable for me.

Date of experience: October 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

We always aim to deliver products of good quality. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user aidenb72
Kansas
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I bought two shorts and they were exactly as advertised and got here quickly. Best quality gym short that i own, amazing.

Date of experience: June 5, 2024

Thumbnail of user joeyw106
Alabama
2 reviews
0 helpful votes
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August 1st, 2022
Verified purchase

Bait and switch when it comes to advertised pricing... Have to be a "member" to receive the price in advertizements. Extremely slow shipping times... Won't purchase again!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joey,

Thanks for sending your review! Your feedback about our VIP pricing and promos is important, and we would like to address this as quickly as possible. We would also like to discuss further our shipping process. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user lizb265
Utah
1 review
1 helpful vote
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June 12th, 2020
Verified purchase

My items were misdelivered. Customer service was no help. These were Christmas presents for my sisters and they never received them. Dealing with fabletics is a nightmare.

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Liz,

Thank you for bringing this to our attention! We are sorry to hear if your package went missing and for the negative experience you have encountered. We value your business with us, so our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user deniser862
California
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The return process takes very long, their needs to be more of a variety in the black bottoms more styles and designs everytime I wanted something it was always sold out in 1x

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Denise,

Thank you for providing feedback about your experience with Fabletics! We always welcome the opportunity to improve our products and services. We will be emailing you right away for assistance.

Best,
Tina

Thumbnail of user kristenb34
Colorado
1 review
14 helpful votes
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February 13th, 2016

I just want to start by saying I would give this a zero if that was an option. Also excuse my language. I ordered only one item. But little was I informed it signed me up for a "VIP membership" which is total bull$#*!. This so called memebership is the biggest scam I have ever seen. I got an unexpected charge on my account for FIFTY $#*!ING DOLLARS and what do I get? NOTHING! In order to cancel this membership you have to CALL which is the most inconvenient thing. You can't delete your account, remove a card or any information set up on your account. And when I called to cancel this stupid $#*!ing membership scam, the foreign chick on the end of the line, that barely spoke any English, said that they "sent an email that gave you the option to skip the charge for the month" AND GUESS WHAT EMAIL WAS NEVER SENT TO ME! I know I never saw one and I double checked AND IT NEVER CAME! So now I'm out $50. NEVER used this website.

Date of experience: February 13, 2016

Thumbnail of user natashac299
Ohio
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I always have an great experience the staff at pincrest in orange l, Ohio is wonderful especially the manager Jen. Love attending all the events she host

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Natasha,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!

Best,
Lia

Thumbnail of user loric90
Rhode Island
1 review
7 helpful votes
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March 12th, 2017

They charge you for membership when you dont choose it. And the clothes are not that great, too thick materials.

Dont buy here! Very disappointed that Kate Hudson doesnt have better quality control.

Date of experience: March 12, 2017

Thumbnail of user km986
Texas
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I always love going to Fabletics because I get amazing customer service every time! KelliAnne was a huge help and very knowledgeable about the product and membership!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kellianne,

Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.

Best regards,
Chad

Thumbnail of user geraldm877
Massachusetts
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I was ordering quite a few items from your site...

Then I realized you were charging me for a bull$#*! VIP charge!

Date of experience: June 5, 2024

Thumbnail of user sarak9
Pennsylvania
1 review
8 helpful votes
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July 25th, 2014

Received my order this evening & am in LOVE with my top. SOOOOOO many bad reviews regarding the VIP membership. The site clearly states in order to get your first outfit at the discounted price you'd be signed up for the VIP membership.
Anyways, I'm very satisfied with my purchases & I look forward to next months picks!

Date of experience: July 25, 2014

Thumbnail of user kirstenh10
Canada
1 review
2 helpful votes
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February 16th, 2018

First, I am not sure why everyone seems to be claiming this is a scam. Clearly, no one is reading the VERY LARGE PRINT ON EVERY SINGLE PAGE stating the terms of utilizing the VIP membership. It is not difficult to log in and skip. Very easy.
Product is just fine and I didn't have problems finding a style I liked.
The only reason I didn't give five stars is because I'm in Canada and don't like how long I have to wait to receive anything. I would happily pay for express shipping if it were available. BUT THAT ISNT A BIG DEAL!

Overall, If you are organized enough to remember to skip the month (I have my phone set to remind me on the first of every month, Which gives me time to do a quick browse to see if I like anything) and then skip, and you love looking hot at the gym then this is a good site to be a part of.
Like any online shopping experience read the terms and conditions of anything prior to purchasing. Its just common sense.

Tip for consumers:
Read the reviews on fit of product, take your measurements and compare to size charts and always read terms and conditions prior to shopping on any online site.

Value
Shipping
Quality

Date of experience: February 14, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Kirsten,

We have noted your suggestion about express shipping. Thank you for choosing Fabletics! We are so fortunate to have members like you who continuously admire our products. Have a fabulous day!

Best,
Sherry

Thumbnail of user saamm
New York
3 reviews
5 helpful votes
  • Send Message
October 6th, 2016

What kind of company deceptively signs you up for some ridiculous "V. I. P." service, which I am sure no one making a complaint on this website, thought they were committing to. I never would have agreed to this type of arrangement and did not notice until recently that I had been being charged for last 7 mos. $49.95/mo. After I made what I thought and intended to be a one time purchase. I complained to my Amex card and they initially reversed the charges. I then cancelled this service by calling Fabletics, which they insisted I had requested, even though I had no awareness of it and never purchased another item from this company. Immediately they sent Amex "proof" that I had signed up for this crap so now they are recharging the $350 back to my card. I have filed a complaint with CA BBB and I hope all of us can reach a resolution and be refunded the money that was basically stolen from us.

Since posting this review here and one on yelp I was able to get help from Fabletics customer service and they refunded the money to me!

Date of experience: October 6, 2016

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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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