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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,898
Neutral
299
Negative
1,378
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,120)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user amank59
Massachusetts
1 review
0 helpful votes
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April 10th, 2021

I was excited to buy my two shorts from a deal I saw via a Facebook ad on Fabletics.com for $24. Unfortunately, without my explicit consent - my credit card was charged $49.95 for a recurring monthly membership and I cannot find a way to cancel it and return my money.
Can Fabletics PLEASE stop such unethical practices and forget all my details and return my $49.95 - I WANT NOTHING TO DO WITH THIS BRAND!

Tip for consumers:
BEWARE - you will be scammed to enroll in the monthly membership

Products used:
Shorts

Service
Shipping

Date of experience: April 10, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Aman,

Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your membership concerns.

Best,
Bella

Thumbnail of user adriennea51
Maryland
1 review
0 helpful votes
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February 17th, 2021

Maybe it depends on what you order but 8 out of the 10 pieces that I received look cheap. I would compare it to ordering those extremely cute clothes for an extremely cheap price from some china based website and when your order arrives 6 months later (if it arrives at all), you are HIGHLY DISAPPOINTED Only difference is that Fablethics cost more, does arrive like it's supposed to and you do actually get the size that you order but the quality of the fabric was a HUGE DISAPPOINTMENT. The fabric is really thick & heavy. It just has that cheap polyester look. Polyester is durable however, it is not breathable and doesn't absorb liquids, like sweat well AND, it looks cheap. Not sure if a majority of the clothing that they offer are made with this fabric but 8 out of 10 pieces that I received were.

Value
Shipping
Quality

Date of experience: February 17, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Adrienne,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Dean

Thumbnail of user michellen1282
Wisconsin
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

It was hard for me to give this review because I live Fabletics. I think the quality of the clothing is great, but am annoyed that now they consider a bra and a pair of leggings an outfit. Not everyone wants to wear a bra as a shirt and so that has been a huge disappointment. I also don't remember being told that the monthly charge would be going up. I know that the cost of everything has gone up which is hard on many people, but essentially customers are getting less. You can hardly ever get an actual outfit now, but your charging me more. And I don't see how if something is on sale at $15.95 I can use a member credit, but I was charged $59.95. That is not right. A member credit should be at least equal to what I'm being charged monthly and so if items cost less, then there should be a way to put the remaining balance towards something else. There also never seem to be my sizes in anything. I have always loved Fabletics quality materials and that you partner with celebrities. I am also impressed with how wuickly I receive my items.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Michelle,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user bayleed7
Illinois
1 review
0 helpful votes
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January 6th, 2022

I tried to cancel my membership last May (May of 2021) now as of January 2022 I was still receiving emails telling me to skip. When I called in May I was told they couldn't find my account and the lady got an attitude with me so I told her I would be cancelling my debit card if there was no way she could help me. So I did just that and cancelled the card they had on file IN ORDER TO AVOID the charges after ALREADY cancelling once. Do not sign up for VIP they will take your money and do not give you an "easy" way out.

Tip for consumers:
Avoid fabletics like it’s the plague.

Products used:
Everything about this company is terrible.

Date of experience: January 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Baylee,

All feedback is important to us especially when it comes to the VIP Membership, so we appreciate the time you took to tell us about your experience. We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Ivy

Thumbnail of user kayleaw1
Texas
1 review
9 helpful votes
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March 13th, 2017

Ordered the leggings as advertised on Facebook. Little did I know, the so called "deal" they were offering set you up with a "VIP" membership that charges you $50 a month. I immediately called and cancelled as I had NO IDEA this is what I set up for. The representative assured me I could still use the $50 I was charged as credit towards my next purchase. However, majority of the items can ONLY be purchased by VIP members... So there is little to no options for me to use my credit on unless I want to re-sign up. OH, NOT TO MENTION, if I did decide to buy lets say a pair of leggings, the leggings jump from $59.45 to $79.45 when you aren't "VIP." This company is a joke and a scam. DO NOT BUY. DO NOT SIGN UP. NOT WORTH IT. For $50 you get ONE pair of leggings. Complete joke.

Date of experience: March 13, 2017

Thumbnail of user rinac38
California
1 review
0 helpful votes
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August 11th, 2023
Verified purchase

So very little seems to be in stock all the time. I have gone on the site all different times of day and different days of the week to no avail.
Need more things for reserved over 55 year olds.

Date of experience: August 11, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Rina,

Thank you for sharing your experience with the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user melissab112
California
1 review
16 helpful votes
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June 26th, 2016

I have been a member with Fabletics for approximately 1.5 years. I started with their great deal of getting some workout pants for free, etc. I have since purchased two tops that have held up well but were always too thin to wear for anything other than pajama tops (expensive PJ tops if you ask me). Anyway after the second one I just quit buying and kept skipping months and never had an issue until this month (June 2016) when I forgot and I was charged $49.95. I absolutely KNEW this would happen so I thought "alright I guess I will treat myself to something." I searched high and low and finally decided on a simple little black dress that was $44.95. I added it to my cart and went to check out. Now on "JustFab" (an affiliated site) the same thing happened and it was simple; I bought a few things and my credit was visible for me to see that it was available. I was in the check out and it kept telling me I owed $53.00! No credit would apply on Fabletics! I called customer service and they told me it was because I HAD TO SPEND at least the $49.95! I was angry and told the customer service rep that I didn't feel it was appropriate they are basically TELLING me that I have to spend MORE of my own money! He was kind enough to give me 'credit' and allow me to spend my own money! (Seriously?) So needless to say I am cancelling my membership ASAP!

Tip for consumers:
If you want to stay a member just make sure you skip your month or be prepared to spend more than you want to.

Service
Value
Shipping
Quality

Date of experience: June 26, 2016

Thumbnail of user meganr29
Indiana
1 review
14 helpful votes
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March 4th, 2016

Apparently when I ordered my first outfit, I unknowingly signed up to be charged $50 a month indefinitely. Every girl's dream, right? When I saw a pending $50 fee the month after my first purchase, I emailed customer service to ask them why I would be charged $50 without 1) Authorizing a purchase or 2) Receiving any items. They responded verbatim:

"Thank you for contacting Fabletics, my name is Brent. I understand that you need assistance with your account. I see no charge under this email address you provided. Thank you for being the best part of Fabletics. Have a wonderful day."

I emailed them back saying UMMMM yes, there is a charge! What liars! And they never responded - That was three weeks ago. I called the customer services line today, and it was a headache getting a real person on the line. Once I finally spoke with a human, I think I had to say at least 10 times that I wanted to cancel my account before she did it. They also refunded me my $50, so I give them props for at least that. Otherwise, this would have been a one star review.

Prior to this experience, I probably would have made a second purchase at Fabletics, since I really liked the first items I received. After all this, there is no way in hell I would trust Fabletics with my credit card number EVER AGAIN. Fooled me once, Fabletics. Such a shame.

Date of experience: March 4, 2016

Thumbnail of user joys303
Washington
2 reviews
4 helpful votes
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April 18th, 2024
Verified purchase

Pricing on YouTube does not reflect what is on the website. My husband saw an advertisement and decided to shop on the site. I log on and did not see the pricing advertised.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 8, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Faith,

Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the pricing we advertised. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user saraw402
California
3 reviews
0 helpful votes
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June 14th, 2024
Verified purchase

I have been a fabletics VIP for years and continue impressed with the quality, style, customer support, and ease of use they offer.

Date of experience: June 4, 2024

Thumbnail of user maryo11
Ohio
4 reviews
5 helpful votes
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November 2nd, 2015

I've been a VIP Member for about 6 mos now and I have bought several outfits from them and really love the quality of their products. The outfits are super cute and wash/wear well. My only real complaint is their limited availability of the outfits. It's like they only make so many of certain outfits and if you don't jump on the website right away and order then forget about getting what you like in your size. So, that is a drawback. :( I've read lots of news articles and bad reviews about the monthly subscription, but really it's not that hard to set a calendar reminder either on your phone or your computer to remind you to log into the website and hit skip each month if you don't want to buy an outfit. That's what I had to do because I'm busy and I RARELY check my e-mail, so I ended up with a charge on my account and was like - WOW! But, then I logged into the website and saw I had $50 to spend. So, I bought an outfit. No harm; no fowl. Could I have spent that $50 somewhere else? Sure. Had I planned on buying an outfit? Nope. Is it a bit shady on the companies part? Maybe. But, it's an easy fix - because I DO really like the quality of their clothes and I DO plan to keep buying their product, so I set up the reminder on my computer and - BAM, problem solved. Now, I only order when I want something. ;) However, please note their sports bras DO run SMALL, but they are sooo damn cute! :D If you have bigger than a C cup, though, I would say sadly you will not be able to enjoy their sports bras. :'(

Date of experience: November 2, 2015

Thumbnail of user alyssal231
New York
1 review
0 helpful votes
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November 2nd, 2023
Verified purchase

The power hold fabric seems to be the most popular and they have almost no options so it's always sold out. Shippings takes FOREVER and I exchanged a bra because it was too tight and after 2 weeks I checked the status to see it's on hold so who knows if I'm ever getting that….

Date of experience: November 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Alyssa,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product availability and the shipping timeframe. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user angelinap71
Vermont
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I love shopping at Fabletics always has my size and usually I can find my color and the exchange process is quick as long as you follow the instructions I have not had an issue with any of my orders and if I had a problem I could always call and get it corrected thank you so much for the great dynamic passion choices and for always being so fashion forward

Date of experience: May 28, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angelina,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our products and services.

Best Regards,
Clark

Thumbnail of user lyndas488
New York
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Good quality active wear. Sizes are accurate. While sales are great, regular prices are a little high. In the long run, you get what you pay for!

Products used:
Leggings, tops and sports bras

Service
Value
Shipping
Quality

Date of experience: June 4, 2024

Thumbnail of user markv994
Nevada
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I was introduced to fabletics by my 27 year old son. I loved everything in my initial order and have place around 10 orders since. I am also part of the scrubs founders group. I wear fabletics everyday for everything outside of work until the new scrubs come out. Here's the thing. It's really hard to easily navigate to a style I like "on sale" in my size. An example is that I click on a link that pulls up the new items or sale. Then I click on the style I want but then it's not in stock in my size for the color I want. So I usually click around for awhile until I find something cool that I like and add it to my shopping cart. Then I exit out and look for other things in my size but have a hard time finding what I want so I usually give up after 19 minutes which is usually all the time I have to look around. By that time I'm not sure if I want the thing in my cart which I don't really need anyway and exit my browser to go back to work. So I would have spent a couple hundred dollars more this year if I could click a button and everything that's in stock in my size came up. Then I would sort by price or style, quick add them to my cart and checkout. But for an impulsive buyer like me I just need a little easier convenience so I can spend money faster.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mark,

Thank you for sharing your experience online and the products we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user anhd34
Texas
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I loved everything! Perfect fit and the reviews before helped immensely. Customer service is always great! Immensely satisfied. Packaging was good as always!

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Anh,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user lu16
Tennessee
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Nothing fit, poor outsourced Indian customer service, returned everything. Requested store credit on leggings and refund on rest. I got nothing! *******396 order#

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lacey,

Thank you for sharing your experience with our Member Services Team and the items you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user jeremyk544
Illinois
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I love this website and how fabletocs has it set up because everything is very easy to find and straightforward. No gimmics or tricks just pick and choose what you like and see and buy!

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Jeremy,

Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience at Fabletics!

Best,
Allison

Thumbnail of user snyderc2
Wisconsin
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

My experiences have been very positive. I don't always find the right fit on the first try which is the only downside I've experienced with the clothing line.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Snyder,

Thank you for the feedback about your experience with the products you received from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user nataliep366
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Fabletics makes quality clothes and they have super cute styles that are always changing. There is always something new to try and their clothing is a reasonable price.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Natalie,

Thank you for your review. Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!

Best,
Renz

Thumbnail of user mc1190
Guam
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I've ordered twice and both orders, half was no longer available and then only received a couple of items.
Also, customer service is only available through facebook messenger.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Madelene,

We value all reviews, so we appreciate you taking the time to tell us about your experience. Your feedback regarding the selection and our delivery process are essential to us. Right now, we'll send you a private message. Thanks!

Best,
Clark

Thumbnail of user debbied772
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Very happy with the product, website and speed with which we received what ordered. I have left the site as we no longer need any more workout clothes.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Debbie,

We are glad you are enjoying our website and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user jb2399
Ohio
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Everything was ordered in my normal size and nothing fit, everything was too small. They also sent me the wrong color top and didn't respond when I emailed

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Jodi,

We regretfully note that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user aneetas1
Florida
1 review
0 helpful votes
  • Send Message
May 4th, 2023
Verified purchase

Purchased scrubs for first time with fabletics. Felt the top was perfect fit but the jogger pants just didn't have the right fit. I'm a petite size XS-S.

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Aneeta,

It is with great regret that we received your feedback regarding the fit of our products. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user ashleyb1237
Pennsylvania
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

I always wear a medium. These were too tight, too long, and the pockets were backwards from my other trinity leggings. Not sure I want to order again.

Date of experience: October 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashley,

We are sorry to hear if you are uncomfortable with your leggings. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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