Fabletics

I purchased 1 bottom from this company, I enrolled myself into the trap of automated monthly payments and after I received the pants literally the same day I wore them the stripe on the side of my pant started to tear. I'm a small girl 5'6 - 115 lbs - I called the company and tried to get them exchanged and it was a completely disaster that ended up me having to keep the pants. I then cancelled my enrollment never thinking twice. 1 month later I notice their still withdrawing the fee I called and was unable to get in touch w a live rep, I email and nothing. 5 months later they were still taking out the fee. I disputed it with my bank, $548.00 later! The bank recvd a letter stating I gave permission which was true but I cancelled it in writing and and by phone and no one ever responded. This became one of the hardest most time consuming things I've done. My bank went bank and forth w me and Fabletics and after all that, they where unable to get them to refund me my money! I looked up reviews and sure enough this comp is infamous for doing this. Besides the clothing being cheap quality Her company is a theif.

I don't mind going in-store, even if my local store is an hour away because the people there are friendly. So, I want it clear that no dissatisfaction comes from store reps.

But there are things that I find dissatisfied with Fabletics as a clothing provider in general. There are really not a lot of clothes that flatter people who are larger, and even less when it comes to short, larger people. Which, why not? They're supposed to be workout clothes, larger people work out too, and want to feel good while doing it. When I do find something that I really like and enjoy, I often want to go back to the site and get multiple. But that item is already out of stock and never coming back.

The fact there are never any consistent items that fit the same as items I've bought and loved is annoying and frustrating. I'm not going to buy multiple of an item if I'm not sure if I like it, so when I do like it and it's already cast off the site, it's just a really frustrating experience.

I'm pretty much just trying to use up the last of my credits so I can cancel my account.

I didn't receive my order ever I even contacted the company agents couldn't help and they even had the audacity to sign me up for vip when I never agreed to it and payed 60 more dollars A SCAM SO NOT BUY HORRIBLE SERVICE TOO!

Wow. Just wow. I clicked on an ad on Facebook one time, and figured I'd take advantage of the offer to get 2 leggings for cheap. Little did I know (and by little, I mean you have to read the little words at the bottom of your order confirmation) that I was unknowingly signing up to pay 49.95$ a month to get VIP membership, which means lower prices on things. I'm not even sure how that's legal; how is it even possible that they charge you 49.95 a month and you don't even know you're signing up for a monthly automatic payment?
Once that's done, good luck trying to get your money back. I was just told on the phone I pretty much never will, and might as well spend it on the site. It's apparently super easy to sign up for a 50$ monthly automatic payment, but in order to cancel the membership, you have to call a number, wait 20 MINUTES on the line, and then proceed to refuse THREE DIFFERENT TIMES to maintain your membership. This is quite possibly my worst experience ever. Shame on all of those participating in this scam.

Bought the $25 first-time outfit deal, was automatically signed up for a "VIP Membership" with no indication as to what that actually entailed. Found out later, after their emails had been routed to spam and money had been withdrawn from my account WITHOUT MY CONSENT that the "VIP Membership" was actually a "credit" where they take $49.95 out of your bank account and credit it to their site so you can spend $50 on athletic equipment that turned out to be pretty mediocre quality, especially considering the unbelievable prices.

Tried to call several times to cancel, was told the service line was closed. Finally got through and the service line was a flipping robot. If you're going to route me to a robot that tries to sell me a million things before I can cancel my account, why do you even have hours for your line?

In the end, I was able to cancel my account and get a refund for the amount they essentially stole from me. Too bad it was after my payment for a medical bill was bounced (It's $50/month and that $50 was taken by Fabletics before the hospital did their automatic withdrawal). That might sound a bit tight to some, but I'm paying insane student loans, and every penny counts. The $25 outfit was a treat to myself as I needed new workout clothes, but I sure did learn my lesson.

Kate Hudson should think twice and learn more about the structure of her own business before she goes around putting her name all over it.

I buy my Christmas gifts early, only to find out I cannot return the outfit I bought for my daughter-in-law in November. I would really appreciate being able to speak with a customer service person in the U.S. that has authority to do SOMETHING to resolve issues! Will NEVER BUY AGAIN

Hello,

I had seen your ads in many places and was always curious about trying your athletic wear out but could never justify a reason why. I have recently had a major life change and am living on my own for the first time in my life (at 31) after a 12 year relationship. I work from home so I don't get to socialize much and don't leave the house a lot. I started to realize how much it was affecting my mental health and decided to change that. I joined a Gym and thought oh no what am I going to wear now that I've done that. I remembered your company and all the adorable ads and decided to check it out. I was pleasantly surprised at the affordable deals I could find and the selection of unique designs. I suddenly became so excited and couldn't wait to wear these clothes and feel more confident going to the gym. When I received my order I was preparing myself for the inevitable let down that something will not look right or fit my body properly; however I was proven wrong and everything fit comfortably and perfectly. It may sound silly but sometimes all it takes is some new clothes for a girl to feel confident enough to get out there in the world and reach their goals. Thank you for the pleasant experience and I can't wait till I need to order more clothes.

As a plus size granny, I am very pleased with the fit, I was uncertain if what I ordered would fit so perfectly. The material out rates other brand names such as lulu lemon.
Thank you

I love that one of the subscription options is to skip a month here and there. They've also greatly improved the option to click on skip whereas before it was going on a wild goose chase.

These leggings have always been my favorite in any length and now they have the pockets on the sides which I cannot live without. They are so comfortable, wash great and always make me feel thinner.

My leggings have all been amazing and held up very well compared to other name brand leggings which are too thin and don't hold you in as well (lulu!) I'm always very pleased with my orders!

In a world of next day, even same day, shipping, the fact that it takes Fabletics the better part of two weeks to get an order to you is pretty odd. The products are nice, though.

I ordered two pairs of leggings for $24 and they sent me a pair if shorts and a tank top in an ugly brown and not my size. I would not recommend this plastic to anyone!

The have been charging me $50.00 a month for a membership, and I have purchased several outfits and still was charged for Sept and Oct. Closed my account, It is very difficult to trust this company

I love the member program because you can skip or buy and sometimes I just don't have it in the budget for that month. The clothes are so versatile and they are made with great quality.

The leggings always seem to roll down. I don't know if it's my body type but I can't workout in them. I've sized down to see if that helps, it doesn't. I got different styles too.

I love Fabletics! The BEST leggings, shorts, and bras that I own. Wish we had a store in Nebraska! All the sizes fit so well and the customer service is timely and always answers my questions!

Me and multiple other customers have signed up for the 2 for $24 deal and unknowingly got charged the monthly fee. They need to give a more clear representation of what you are signing up for.

Terrible. I never signed up for anything I did a one time purchase of the tights now you continue to take money out of my account. I don't want to be any part of this company

I LOVE this company. Not only are the products AMAZING (and better and far less expensive than the competition), but the customer service is the best with all communication options (call, email, live IM chat). I don't understand why so many people are complaining about the reoccurring charge- THAT IS WHAT THE PROGRAM IS! ITS A MONTHLY MEMBERSHIP PROGRAM (just like birch box, ipsy, shoedazzle, etc)!

If you don't want to do the membership program (monthly charge) simply skip the month as between the 1st-5th of the month (for VIP members) OR do not sign up as a VIP member and do the retail option. I can honestly not believe how ignorant some of these comments are. This is by far one of the best sites i have ever used. It is very clear what the terms are and you can cancel on the phone at any time!

After going a couple of months not ordering anything due to the lack of quality in everything I was receiving, (severe shrinking, thin, cheap fabrics, pilling after one wear, etc.) I decided to cancel. They do not make it simple. For example, they put me on hold for about 15+ minutes before you ever speak to a real human being. Second, once I finally got a hold of someone, she gave me the schpeal, which was expected and she was polite, but I was then put back on hold while she was cancelling my account. This took almost another five minutes. During this time, my phone was getting call after call from an (844) number. Their number is an (844) area code. The number I was calling from was not on file, so the only conclusion I can come to is that while you're on hold, they are trying to call you over and over to somehow create some disruption which would give them the opportunity to hang up on you, knowing that most people don't have another 20 minutes to wait on hold to cancel their account and may forget to call back to cancel at all. It's not illegal, but I certainly don't want to do business with a company that can't keep it's customers honestly. Whatever you do, don't hang up! Put your phone on speaker and go about your business until a real human comes back on the line. Hope this helps.

I have been with fabletics for almost 6months never really had an issue until they just charged me too separate times
Totally to $106 on a purchase that said $29

And even when I called they basically said yes they told you that number but we now added another box you have to click that says you can have this price or another
We show you the cheapest price always but if you only click pay now we actually charge you the most expensive price that's not displayed

How does that even make since now have I have had an issue with this in the last 6 months

Site is not optimised for mobile so I can't shop properly unless I sit in front of my computer

Also, I had very poor customer experience when I deactivated my VIP status as I filled a cart and then the order was cancelled as I was supposed to verify payment details which had not changed and were up to date - I didn't see any missed calls or emails asking to verify these details