Fabletics

I have been a faithful Fabletics VIP member for more than 5 years. So when I tried contacting them about an undelivered order, all I get is the runaround! Firstly, every phone number tried doesn't work, so I don't even know how anyone thinks it's "easy" to cancel or communicate with them and so I did the ridiculous live chat option. Both agents have given me nothing but the runaround and continue to make me wait 5 days everytome I inquire and then gaslight and outright lie to me about about I placed my order! It's not rocket science as the site actually confirms I placed my order on the date I specified but the agents continue to attempt to tell me that I can't count the days! I am so angry that if this isn't resolved by the 19th, I will be canceling a membership that has been apart of my life for longer than 5 years. I'd rather go elsewhere and spend my hard earned dollars with a company that actually cares about its customers - and where customer loyalty means something. I have been writing positive reviews for Fabletics for years and that stops today.

I have been a Fabletics VIP customer since 07/2015. Have not had any problem Skipping Months, monthly charges, etc. I have purchased seven outfits over a 12 month period and find the quality very good though a bit on the small side so I order one size up.

Recently a friend purchased an outfit for my birthday at the South Park Mall in Charlotte NC. He knows my normal size is an 8 so purchased a tank top in Small and capris in Medium. Though the items fit, the outfit was tighter than I prefer. I attempted to exchange the items at the store for the next larger size but the manager would not allow it as I did not have a receipt and the purchaser did not open an account. As I was on my way home - I live over two hours away - I decided I would contact the company customer service. The first CR told me the same as the store manager. I asked to be moved up the line. Getting the same response, I was furious. Finally after a very lengthy conversation with the Supervisor, she is sending me a new outfit as a courtesy for being a long term customer.

Bottom line is that it is difficult to deal with this Customer Service but if you do not give up you will get a result. I told the CR that something needs to be done with this policy. Hopefully I will get the promised outfit.

Great material. I love the lined shorts. I'm a tall guy (6'4) and the 7" lined short fits me really great in a fashionable way (not TOO short, but also not basketball shorts.

I was VIP for at least a couple of years. I set reminders to skip each month, skipping not as convenient as it's made out to be with only 5 days to skip. I ended up paying 5 times, only once was intentional, once I tried skipping but didn't click through enough pages to actually skip (lesson learned) for this one I did get a refund from their Facebook support.

The other 3 charges were on me literally just forgetting so I let it go and kept the credits. Now, this could just be a me problem but I really don't think 5 days is long enough to skip - they are probably betting on people like me forgetting every now and then. I finally used up the 2 last credits I accidentally paid for before they EXPIRED (yes your credit that you paid 50 bucks for expires after a year) and I dropped my subscription to be free of the monthly burden of remembering to skip fabletics.

That all being said, the products I received were great and good for the cost of the credit.

I wouldn't recommend staying a VIP member for more than a month unless you really need a ton of fitness clothes.

I really enjoyed the whole shopping experience and loved finally finding different sizes as a petit girl (apart from the cute sets). 😍

I felt over worked by the management as they did not have enough staff. On top of that I was disrespected by the store manager when I had asked for time off because of urgent medical appointment.

I love how fabs fit and feel. They are so comfortable and you can wear them any where. I have to buy them for my daughter everytime I order because she will borrow mine if I don't.

I love it! I have been getting gym clothes from here for years and I now also get comfy sweats and even jackets! The 2 for $25 sweatpants flash deals are my absolute fav at the moment!

The options are unique which I appreciate. I don't want to feel like I am wearing what everyone else is wearing. I stand out. But in a functional way!

Got 2 pair of shorts. Uncomfortable and look awful. Also just charged me $59.99 for this month that I need to investigate. Crap company

All size are exact. I have had no issues. All my order come complete. I order shirts last order but they cam the wrong size. I try to send a message but system was down. I ended up just keeping it

I felt like my best self in my fabletics purchase! I've recommended to every one of my close friends! I received lots of compliments and will be purchasing again!

Great fit, comfortable wearing! I always hated wearing jeans, Fabletics has given me any outlet to looking good, dressing in style and feeling comfortable without having to wear jeans!

These products are so comfy and fits perfectly.
They gives you hugs and confidence at a really good price for a top quality!
Love at first touch for me...

I've place multiple orders only and it seems like the website gets slower and slower every time. It's freezes all the time. Enough to discourage me from coming back.

I ordered from them because their ad was enticing. I got my outfit in the mail in a decent amount of time and the quality of clothes is really nice. However, after you make a purchase, you're automatically a 'VIP Member', where they use your banking information to take out roughly 67 CAD from your account each month which goes towards credits for their site. I tried calling to cancel this membership because I never realized that I signed up for this. They gave me this huge speech, most of which I couldn't understand because they spit out all of this information to beat around the bush and not solve your problem. After multiple times of being cut off by their consultant, I finally asked for a refund and she said that it would be in my account within a few days. So I didn't end up getting a refund, and a month later, I got charged the same 67 CAD from my account. I thought by this point my membership was cancelled, which it clearly wasn't. So I had to call once again to get this solved. Hopefully I get my money back. I just can't stand that they are able to take money from your account without your full consent and hire people who are unable to solve your problem. Please don't shop here, spend the money and go to lululemon. At least they won't steal your money.

I feel like lately my experience with Fabletics has been so so
Every piece i have ordered recently has been returned. Material is not how it used to be.

I have enjoyed so many great outfits in colours, styles and fit. I have cancelled my membership since I am actually spending more than I should on workout clothes.

Love all the products I have purchased from Fabletics! The apparel is really great athletic wear that is not only fashionable but functional and the price is too expensive

I won't wear any other leggings than Fabletics! Their sports bras, tank tops and everything is so cute and fits so great! I really don't wear anything else anymore!

I love everything I have purchased but it is a bit sad when I go back and items are out or there is a very vague variety of tops. It seems like items that run out are gone from the inventory.

Always have a great experience exploring the items available and never have any issues with billing or delivery.

Customer service is top notch and I'm a very happy customer

I was a very happy member. I sometimes wasn't happy with the fit or the quality of the clothes but I spent a lot of money every month by ordering at least 3 outfits plus my membership. I had saved up quite a bit of there point system. Enough to get a free outfit. My daughter had a tantrum over her one outfit not coming because they were out of the size- it would be nice to get a heads up and offer a different size instead of just sending half the outfit and that's it. So she went on my phone and sent off an email saying it was bull$#*! and she wants to quit the company. They canceled my membership and when I emailed to rectify they took away all of my points. Flat out refused to give them back. What company would do that? Throw away a great customer over I think 2000 points = a mere outfit. Instead of keeping a happy client who purchases more that 3 a month. I spend thousands of dollars here. This company has so much potential but it's sad how they choose to treat clients. I have read many many comments siting many upset customers that I wish I had read before I took my business here. Happily now shopping at several different stores getting different styles however I do miss looking forward to new outfits every month. I hope someone with business savvy and a great product starts a similar company because I will happily join! The order number is from one of my last orders.