Fabletics

It's frustrating to me that the only way to explore product bundles is by asking a store associate to look it up in their internal systems and the complication of checking out and spending credits and the bundling…it's too much. Make it easier to shop!

I've always loved your clothing hence to reason for never leaving. It's great quality for great price. However when I saw you started to charge your loyal customers the tariff fees I was appalled that an American owned company would charged their own American people to make up the money. As a business owner myself I completely understand the need to increase prices due to the never ending increase in prices of our community. But instead of thinking of opening up a factory in the US to avoid the tariff imposed on you for making your products overseas you decide to put on us. Then supporting another country and not thinking about the jobs you can create here. Thank you for the products until this happen but until you think about other strategies to not put this on your buyers I will not be coming back.

I got three sweatpants for the gym and a long teddy coat, which I am in love with all my purchased items, and they have become my favorite pieces of clothing! Thank you, Fabletics, for a Fab experience!

The products I purchased were great--good quality and all products I ordered were shipped. The shipping is a little slow compared to what we've gotten used to with Amazon and other companies but no complaints on that.

Size ordered was not the correct size explained to get for my measurements. So I had to return them. Still waiting for the new ones to come. It's been 3 weeks and no news on m new items. I returned the others so I should have had them by now

I recently started a membership with Fabletics and have already placed four orders. The quality of their products is unparalleled to other brands. Their women's winter colllection has a great assortment and the 'winter' leggings fit well and are very warm. My husband loves the Don collection. The pants fit well, are comfortable and versatile for work and casual outings.

I have been a long time platinum fabletics member and it is now almost impossible to "skip a month". I used to have 5 days to do this, then it went to 1 day, now you have to verify you are a month, make sure you want to skip, etc...
It should not be this hard. It's very disappointing.

I was previously a member and enjoyed stocking up on my activewear. After losing a lot of weight I needed to invest in smaller sizes so I joined again and have been enjoying the new colors and bundles.

I still have not received the item I ordered. It was returned for exchange for a smaller size and I keep getting emails that it is on the way but not yet received. It is now 80 degrees here in the daytime. I am not gonna be able to use it now until next fall!

I have attempted to order from Fabletics three times over the past 6 months. I live overseas and use an APO mailbox. I have received orders in the past to this same APO. This year they have been shipped, I wait to receive the package, then I get notice of my "return". This is disappointing and frustrating. I am not sure if they changed shipping companies, but this was not an issue before. Extremely disappointed in this lack of service. Fabletics customer service is courteous, but the shipping company is apparently unable to actually ship to an APO address any longer. Disappointed and frustrated with the shipping is the best description.

The membership pricing is confusing and leaves the member wondering if they really paid the price marked. On the order page it shows member price. On final order page it shows original price. Then subtotal. Then overall discount not individual discount. So you never really know how much you paid for each item especially if you do large orders. Plus the tariffs charge was ridiculous and almost made me cancel before each order. Felt like that was a sneaky up charge. The whole process was convoluted!

I ordered a body suit and the stitching came undone as soon as I tried it on. Customer service told me to send it back for a replacement and I only have 7 days to do so. I mailed it back weeks ago and I still do not have the replacement. I emailed customer service again and received an automated response that they will no longer be using emails for customer service. I have NEVER heard of such a thing.

The quality of the product has declined. Probably due to cost measure savings. The fact that you have to join the club and potentially get charge $60 a month if you forget to skip the month is a deterrent. There are better options.

Without fail every time I go to the Fabletics store at the Garden State Plaza every staff member is always a pleasure. I always have great experiences whenever I go there. They are amazing at customer service… kudos to you guys

I arrived at the store and was greeted immediately by an associate. I prefer petite size due to length and they did not have that option at the store. The associate was great in she encouraged I get what I want and the item could be shipped to my home.

I had been a member years ago and felt the quality was a bit less consistent this time around. I also could never understand how it made sense when there were these huge sales (fairly often) and my member credit would count the same as something of lesser value (bc of the sale). There wasn't a credit or ability to tack on extra stuff. It didnt seem equal to what I was paying per month and then I had to pay shipping. Also I wish the sports bras had the ability to adjust the size of back and shoulders.

I placed an order For myself and two separate orders for a total of 3. My daughters received their packages but my packages were returned. I received a couple of emails saying my items were returned and I have no idea why. To make matters worse, my credits hang not been refunded.

I was over charged for the items I purchased. Fabletics was advertising a promotion that said you can 80% off of everything but they only gave me 80% off eight items. I provided them a copy of the promotion which supported 80% off everything. They gave me a store credit for an improper amount (which I wanted a refund). When I brought to their attention the credit was not correct. They did not bother to correct. So I asked to speak with a supervisor and it's been 7 days since I have responded to her and have not received a response and I did a follow up reply to her again today and I am waiting for a proper resolution.

Your website and product is great. You purposely make skipping a month difficult. When you send out an email about using the monthly credit or skipping, I should have the skip button on that email and not have to search for it on my Account. Every month this is frustrating to have to take time to do this, making me do this doesn't make me want to see things to buy, it just makes me want to cancel the membership,

I ran into a problem with shipping. 9MY FAULT ENTIRELY). Once they were able to figure out what I was talking about they graciously sent me an identical order for no cost! I am very impressed with their generosity. And costumer service. Thank so much to you all!

Dianne Larson

I paid the monthly fee and ordered a couple pair of paints and a bra. Pants didn't fit and bra seemed fine before I washed it. Once wash and worn for just one morning before I realized I looked like I had one large uni-breast. So will no longer wear it and returned the pants. Before realizing I needed to cancel the monthly subscription I was charged a second time. In the end I paid $130 for a bra I will never wear.

I returned my purchase on December 27 and didn'tt receive a credit in my account until a month later. I just wanted a credit to my account so I could buy other items. I happy with the products I purchased just not with the return procedure.

Most of the time, the filter in the site doesn't work. I have it filtered to my sizes and results would show up that doesn't have my size, so it's a waste of time. Sometimes it would show items that are really old and irrelevant for me.

Also, I don't have the option to review on some of the items that I bought. I only get a selected items for review.

Most of the items are still durable and of high quality and only a few that are a waste of money.