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Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Had to do an exchange for size and it was very simple and easy. Didn't have to pay to ship it back either which was a plus.
Date of experience: June 4, 2024
I didn't skip last month because I actually wanted the member credit. Halfway through the month I still hadn't received my credit and with items selling out in my size I chatted in to find out why. They then explain that member credits are given out randomly throughout the month so I'd just have to wait until it was my time. That seemed weird to me but ok. Feb 1st comes around and I still haven't been billed. I chat in again and am told the issue is that my card on file needs to be updated. I then ask if I update the card I will be billed today and get my credit? They confirm yes. Today my new card still hasn't been billed so I chat in again, they tell me today that the billing cycle for january is over so I'm unable to get a credit for that month. I try explaining what I was told yesterday to the person over chat, not only do they not respond but my chat gets disconnected. Their chat feature is very difficult to use and it's so bizarre to me that every person I talk to says something different. I wish there was a way to follow up with the person if the chat gets disconnected and a way to rate their customer service reps. I like their products but I'm confused by their policies because of the conflicting info they give out. Like I want your product why are you making it so difficult? Ugh
Tip for consumers:
According to the support rep on chat, the credit distribution is throughout the month so sometimes the products you want are already sold out by the time you get your credit.
Date of experience: February 2, 2021
Fabletics is great and fits my body like a glove. I've tried other athletic wear and it just doesn't fit or is as flattering as Fabletics. I'm a fan for life!
Date of experience: October 1, 2022
Hello Jenn,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a great day!
Best regards,
Chad
I only use Fabletics leggings, they are the only brand that I have found to keep up with my busy life! They are never see through and they last literally forever!
Date of experience: March 1, 2023
Hello Judy,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Great quality material, terrible monthly subscription to require customers to commit to for products which do not have the sales velocity to support it.
Date of experience: March 2, 2023
Hello Brian,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Biggest problem I have with the site is finding the skip a month area. It seems to move about the site.
I like the pieces I've purchased. They are very comfortable.
Date of experience: February 13, 2022
Hi Tammie,
We appreciate your feedback on our skipping process! We will be emailing you right away for assistance.
Best,
Cathy
Every thing has been a pleasure
Quality of product has been great.
Shipping has been slow compared to other retailer however once the process is performed it sets the proper expectations
Date of experience: August 1, 2022
Hi Allen,
We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
The gear is great quality and fits perfect every time. Delivery is always prompt and communication is excellent.
So happy with my fabletics membership.
Date of experience: December 5, 2022
Hello Kirsten,
We are glad you are enjoying our products and the VIP membership! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
My son purchased several pairs of shorts to enjoy his workouts. He loves the selection and comfort, and I enjoy the quality and price!
Date of experience: June 4, 2024
I love Fabletics gear! Especially the leggings, I pretty much won't buy other brands anymore. Fantastic quality, fantastic customer service. Definitely a lifetime customer.
Date of experience: August 4, 2022
Hello Anne,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have always gotten high quality outfits at reasonable prices from Fabletics and will continue to buy from them in the future. Yes, I would and do recommend them to others.
Date of experience: February 26, 2018
Hello Margot,
Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
XO,
Sherry
Great quality, the subscription is unnecessary every month since the options are not really updated every month
I like the products but subscription should be quarterly when new designs come up
Date of experience: May 19, 2022
Hello Laura,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The product is good, my issue is that I was billed the monthly fee even though I made a purchase this month. This has happened a few times & it's upsetting.
Date of experience: June 9, 2022
Hi Lenette,
Thank you for providing feedback regarding the VIP membership! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
THE WORST COMPANY I HAVE EVER DEALT WITH! Absolutely impossible to get hold of them- my order just wasnt delivered, even though I was charged and then when I tried to cancel my subscription I couldnt get hold of them and have been charged. DO NOT BUT ANYTHING FROM THEM
Date of experience: December 11, 2017
Hello Gabriella,
We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,
Sherry
I am not a fan of paying for a membership followed by an import tax that is not disclosed at sign up. Product quality is mediocre at best for the price.
Date of experience: February 1, 2023
Hello Andrew,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and the tax. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Point Blank:
Online user experience was not to the standards expected.
Quality of merchandise was poor. Not what is promised through the advertising campaign.
Date of experience: May 25, 2016
Makes it frustrating. I want to love the product but it has the very cheap quality of mass production and no two products in the same size are ever the same.
Date of experience: August 1, 2023
Hello Angela,
We are sorry to hear that the item you got did not meet your expectations. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
I was expecting an email to skip the month and did not receive any email or communication whatsoever until after the payment was taken and then notified I have a credit.
Date of experience: February 18, 2022
Hello Kaitlyn,
Thank you for your review. We are sad to hear that you are did not receive an email to remind you to skip the month. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Horrible customer service. I made an order on a Thursday and I expected 2-3 business day delivery as they advertise on their site. The next day, Friday, I get a tracking number. Fast Forward to Wednesday and 3 business days after my order have passed (Friday, Monday, and Tuesday). I looked at the tracking and see that it barely moved and is now delayed and will not be delivered until the next Friday. That is now more than 5 business days. I contact the company on Wednesday, the day I saw it was delayed til Friday and asked my Rush Shipping costs to be refunded 2 to 3 business days had already passed. And after a lot of back and forth they basically said well the Fedex didn't get the package til Monday and its actually "5" business days and if you don't get it by Friday then we can refund you. It was total crap. Even if you are now claiming 5 business days it is late (Friday, Monday, Tuesday, Wednesday, Thursday is 5 business days). I told them I called on Monday and the representative told me that she showed the package would be delivered by Tuesday and it never came. It has been delayed many days. But instead of refunding me $16 for rush shipping they lost a member who canceled their membership and will be returning the $90 worth of product that I purchased IF I ever do receive it. To add insult to injury, when I was canceling my membership they offered me $10 credit stay. They wouldn't refund me even partial my shipping cost but are OK with giving me $10. What a bunch of morons I can see why the reviews here are so bad. Terrible Company.
Products used:
None. Returning just because the company sucks.
Date of experience: September 29, 2021
Hi Kourtney,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I find it to be true to size and The quality of the clothing is amazing I've had leggings that have had lasted me years I only gave a 4 star because there is always room for improvement :)
Date of experience: October 1, 2022
Hi Kylie,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
So far the items have come in safe and sound and in the time expected. Fabletics has been great when it comes to customer service and has made me feel valued.
Date of experience: June 5, 2022
Hello Jennifer,
Member satisfaction is our foremost priority and we promise to always serve you the best. We value our members and so as your opinions. Hope you enjoy your day with us!
Best,
Mary
I love the shorts I purchased. As someone who has recently lost 70+ pounds, the compression clothing and sports bras I have purchased from Fabletics are something I cannot live without!
Date of experience: May 30, 2022
Hello Alexandra,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and services.
Best Regards,
Clark
I absolutely love the scrubs. They are so comfy. Material isn't see through and they are very durable.
Date of experience: June 3, 2024
The fit is perfect. I bought a pair for my 14 year old granddaughter and she loves the way they fit around her thighs and buttocks. Thanks for a great product
Date of experience: June 1, 2022
Hello Janet,
We couldn't be any happier with this great feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a wonderful day!
Best,
Allison
I love my experience with Fabletics. Your leggings fit wonderfully but because I have a hernia, I cannot wear them anymore.
Your sweatshirts are so comfortable and warm I have several.
Date of experience: December 4, 2022
Hello Hope,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Fabletics is a renowned activewear brand that aims to create fashionable, high-performance products accessible to everyone. Their premium styles combine the latest performance technology with on-trend fashion-forward designs. With Fabletics, you can enjoy activewear beyond the gym or yoga studio, as their unique approach empowers you to wear their products throughout your day and night. To make high-quality activewear affordable for all, Fabletics offers an innovative VIP membership program. With over 2 million loyal members worldwide, this community-powered program provides various benefits. Each month, new collections featuring fresh and on-trend outfits are launched. Their garments not only flatter your form but also keep you comfortable. Fabletics prioritizes cutting-edge design and high-performance fabrics to offer an amazing fit. Plus, you can enjoy high-caliber clothing for less, with most complete outfits priced at only $49.95. Joining Fabletics' flexible VIP membership brings you convenience, personalized monthly picks, free shipping*, and free returns. Moreover, there is never any obligation to buy, as you can easily skip the month by the 5th. Discover why millions of people worldwide choose Fabletics for their activewear needs and join their inclusive and fashionable community today. (*free shipping is subject to terms and conditions).
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hi Megan,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy