Fabletics

The leggings and top were excellent quality and great for cycling... but I received my first outfit last week before realising I was locked into paying £44 per month. When I spoke to the representative (I called the number on the invoice, not the one below) I informed her that the organisation was in breech of British Consumer Law for 'inertia selling' (see Daily Mail article 19.03.2016) and requested my membership be cancelled immediately. I asked her to forward me confirmation that this had been done and received an email a few minutes later. I will let you know if anything arrives or money is withdrawn next month... It's a real shame as I love the clothing; but I do not wish to be locked into anything and if i want an item I will pay the price, so as long as I can do this I am happy to be a normal customer.
'You may cancel your Fabletics VIP Membership at any time. There is no cancellation fee. Please contact Fabletics Member Services on *******500, Mon-Fri 8:00 AM to 8:00 PM or send us a letter to JustFab UK Ltd., 8-10 Dryden Street, London, WC2E 9NA, to cancel your VIP Membership. If you would like to continue receiving selections, simply skip the month by clicking "Skip the Month" in your Looks between the 1st and the 5th to avoid being charged'.

DO NOT BUY FROM THIS COMPANY! Like the many others on this page, I bought two pairs of leggings for £24. Bargain. At NO POINT when I was browsing the leggings did it say, '2 pairs of leggings for £24 (but we will auto-sign you up for our 'VIP' membership and charge you £55/month for the privilege unless you remember to skip the payments, for which we will NOT remind you)'

This is a deliberate strategy by Fabletics to conceal their true objective; not to sell leggings but to steal money on a regular basis from customers to whom it was not made clear that were entering into a contract whereby this would happen. I would wager that there are thousands of people, who don't check their bank accounts regularly, who are just giving money every month to Fabletics with nothing in return. Brilliant, really.

Fabletics will argue, I suppose, that it's all on the order confirmation, but I'm afraid I don't usually have time to review the details of an order confirmation when I'm pretty sure I just bought two pairs of leggings! My mistake, one which I have paid for dearly. Fabletics are utterly refusing to address my request for reimbursement.

Please be careful- this is a very slick scam. I will be reporting them to the UK consumer watchdog later. I urge everyone to do the same as a dossier needs to be put together. Also, BBC Watchdog is here: https://www.bbc.co.uk/send/u*******?ptrt=https://www.bbc.co.uk/programmes/b006mg74

Please also share to your social media accounts and any other methods of sharing information. Fore-warned is fore-armed.

There is never anything in stock in my size. Yet still, when I filter for my size only, everything that's out of stock still shows up so it takes like 4 hours to shop for anything just to find something I like that actually has my size. And ummm who made this policy about a 48 hour hold if you have a different shipping address? NEVER heard of that in my life. I put in a large order to be delivered to my parents where I am staying for the holidays. The order was cancelled and no other information provided other than that. Called and was told I have to verify my addresses because the shipping and billing are different. So now there's a 48 hour (business hours) hold on my order until they can review it…. For "safety". So now I have to go back and REFILL MY CART, because they won't hold it for you, in 48 business hours and supposedly it will be fine and i can place the order with separate addresses. Somehow I doubt that, and that's actually 4 days since it's Thursday. I assume everything will be out of stock and I will have to start my 4 hour search again for anything that I want that fits. Just so i can use up my credits and GTFO of this bull$#*! company. Cancelling my VIP and NEVER shopping with them again.

I love that I can take the items I buy online back in store if they aren't what I want. They are so helpful with exhanges and returns. Quality is there too!

I love these leggings. And I'm the type of person who hates everything but jeans, these have changed my mind. I will only spend my money on these leggings. Everyone needs atleast 1 pair of these

Such a scam. Horrible website. Almost impossible to find the location on the site to skip a month. Canceling is also nearly impossible. Don't fall in to this $50 a month trap for some ok leggings.

I joined the VIP by mistake and then canceled. I am elderly and do not
See well as I explained twice on the phone. Your rep told me that I could
Spend the $54 on anything I wanted and would not be billed. I asked if I
Could purchase multiple items up to that amount and the answer was clearly
YES I ordered 1 men's underwear and my credit card was charged $4plus
Contrary to what I was told and that I had no more credits also contrary to what
I was promised The reps did not have a good command of English and totally
Mislead me. Very dishonest business practice. Tried to phone again and got
Nowhere JUST GAVE UP WHICH WAS OBVIOUSLY YOUR INTENT

Purchased the 2 pairs of leggings for £24 and a hat - Total purchase £33.65 (incl delivery).
Didn't realise that if I didnt click a box at payment stage to say non vip membership they would take money (£49) from my account every month. This is a scam.
It does not say at the box that they would take £49 from my account every month if I failed to tick the box.
Managed to get 2 mnths from me before I realised (came out of my paypal account).
Customer service no help.
Just state that this is a membership fee you pay every month.
What you get for membership I do not know - Just nonsense. It is a scam to take money for nothing.
They say you have to call monthly (before the 5th) to "skip" the direct debit but if you did not know they had scammed a direct debit from you, then you dont know to call to "skip" or cancel.
Take care.
I do not know anyone who wants to spend £49 per month on work out clothing.
No money back. You can only purchase their cheap goods at extortionate prices.
They will Cancel membership but then the cost of products goes up to approx £74 for a pair of leggings. So the £98 in credit is worth next to nothing.
Leggings not worth the cost advertised. Even at the reduced price of 2 for £24.
STAY AWAY FROM THIS SCAM.
Buy from a reputable company. There are better products and companies out there.

Pleasant greeting upon entry and friendly staff assisted in my shopping experience!

I'm in luv with all of my selections from Fab...they hug my curves perfectly

Very bad experience. Will never order again. I was disappointed when item arrived. It said shiort but it was very long.

I love Fabletics Powerhold! Just ordered two more to add to the other 4 I already have! Only leggings I workout in now! :) shopping is a breeze and I love earning the points!

Don't quite understad how it all works. You should make a quick video on how it all works. Quality of the fabric, especially the tops are disappointing. I hate the oversized arm holes.

I have tried several times to look at certain items and the links won't work. I have talked to customer service and they weren't able to fix the problem. It is very frustrating.

Since I have been a member I feel that the fit has become inconsistent. I am not experiencing the same quality or fit that I enjoyed when i first signed up. I will be cancelling my menmbership soon.

I don't see the need for a subscription, who needs workout wear monthly? However, I do love the quality of their leggings. The bra's aren't for me, I have tried a few times, they just don't do much.

The highwasted pants smooth out all the right places and the fabric is very nice. When folding forward they are thick enough the keep all the things covered. Excellent products!

They charge me twice for a membership
That never ask I spoke to the representative about my refund never received it

The product is great but I have had so many problems getting my orders its not even worth buying and when I call about my orders I get the run around for weeks straight

They do not tell you your card will be charged 54.00 a month total scam. They told me i will get a refund will we will see about that. The clothing is nice the compay it self is a scam

6 months ago, this company was decent with decent products. I'll always think they are over priced and put higher retail to make you think you're getting a good deal. But just a few months ago, they completely changed their membership program and its quite shady now. They're items are always on sale. So 6 months ago, your $50 credit can get you a bra and leggings. Now, your $50 credit gets you ONE item, whether it's $20 on sale or $40 leggings and there is no money left in your credits. Idc if the retail is $80. The # i see that I'll be paying is what matters. I then had an issue with skipping months. Middle of the month I tried skipping and wasn't given the option. Then I had placed an order, received everything and noticed inconsistencies with the sizing. And when I pre-ordered the Justin sweatpants, they were on sale for around $25. They charged me over $50 for them with no warning. Came time for the return - it took literal weeks for them to get the return then more WEEKS just to issue the refund. Needless to say I canceled my membership and will never buy from here again. I can say CS was kind and helpful. Thankfully I didn't have any issues. Somehow fabletics put a return in as a replacement (‍) so they were able to cancel it. You have to really keep an eye on everything when it comes to this company and you shouldn't have to do that.

Members receive constant SALE emails and presented with SALE PRICING while logged into the website, upon checkout prices changes to VIP PRICING that is HIGHER than advertised. Example: Semi-Annual Sale $12.00 Top drops into the cart for $39.95! As a Member, you NEVER get the ADVERTISED Sale Price.
You are offered $49. Outfits that are in limited stock and SOLD OUT. I have trying to spend my credits for over a year and nothing but Sold Out $49 outfits or VIP outrageously priced items. But wait there's more! Don't cancel because now you lose the $49 crappy discounts. Skip a month till you find something... one year later. I can't find a $49 outfit I like in stock nor access to SALE pricing.

Members have two choices -
1) Use your credit without any other advertised discounts or
2) Get advertised discount and can't use your credit

Members get the special VIP treatment and given the highest prices available! Terrible business model. You have paying customers that want to shop, committed to a membership, and you don't provide Sale pricing... you charge MORE! Very dissatisfied customer!

To be fair, their products are outstanding!

I had the misfortune of requesting an EXCHANGE (and not a RETURN) and was assured that it would be mailed out to a friend based in California.

But instead, it was mailed out to an OLD out-of-State address (that I already changed a long time ago) as I would be receiving my latest orders at my NEW out-of-state address.

And I communicated this with Customer Service, and haven't heard of any updates.
I guess it has come to this; when overexpansion and miscoordination sets in without looking at Quality Assurance to focus on Customer Satisfaction (or Attrition).