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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,902
Neutral
299
Negative
1,381
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user jonathanc1484
New Jersey
1 review
0 helpful votes
  • Send Message
May 13th, 2024
Verified purchase

The quality is not anywhere near what I expected nor what the price would imply. Probably ending my subscription

Date of experience: May 3, 2024

Thumbnail of user carar80
Arizona
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I would've paused this month, but when I logged onto the site I wasn't able to. The link was grayed out. It's also not clear if I don't pause and if I don't use my credit, if my credit is banked.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Cara,

Thank you for sharing your experience with the auto-skip feature. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user jayb1589
Maryland
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Overpriced, low quality items. Don't waste your time or money, plus a very bizarre 'membership' scheme.

Date of experience: May 10, 2024

Thumbnail of user michaelt3052
New York
3 reviews
0 helpful votes
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May 18th, 2024
Verified purchase

Very pleased with my latest order and quality of products. All my items fit great and very comfortable.

Date of experience: May 8, 2024

Thumbnail of user juliem3140
Ohio
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The sizes run very small. The XL I bought was skin tight. Not a product for people built like me.

Date of experience: June 3, 2024

Thumbnail of user lizzien13
Pennsylvania
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I have been a member of Fabletics for years. I love the products and to return items is super easy.

Date of experience: June 3, 2024

Thumbnail of user christineh1869
Arizona
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I ordered a couple pairs of pants/shorts and a couple sports bras. The quality and style is okay but nothing special. I'd rather spend the extra money and buy Lululemons. Anyway that's not the reason I only gave 2 stars and will not order from them again. A few days after my order I received the tracking information however when I clicked the link to see when it will arrive it gave me an error message. I waited a few more days thinking maybe it just hadn't updated yet and tried again. Still the same error message so I contacted customer service and all they did was told me to call the shipping company (wtf?) or wait and see if I don't receive it in 15 days and only then will they help me. I don't see why I should be the one to call the shipping company I am not the one who shipped the item. I suggest to the customer service rep that maybe they should consider a more reliable shipping company to which he replied that they use 15 different shipping companies no wonder they have issues. The customer service representative was very short with me and kind of rude. So to summarize, their clothes aren't worth the hassle and you're better off spending your money elsewhere.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christine,

Thanks for sending your review! Your feedback about our shipping process and delivery timeframe is important, and we would like to address this as quickly as possible. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this and someone from our Member Services team will be contacting you right away to assist you.

Best,
Zeth

Thumbnail of user p3pinkata
GB
1 review
3 helpful votes
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June 11th, 2023

The membership is very sketchy and scammy. I became a vip member 3 months ago and placed my first order with them. Everything was great until I was about to shop some more. I thought that the subscription is £59 and you get £80 shop credit, but instead I got 1 vip member credit for the £59. Here is the sketchy part. That 1 vip member credit could be used for any item, yeah, and that item could cost any price from like £1 to the most expensive product on the site. How is that possible? You pay £59 to get 1 vip credit to use on ONE ITEM ONLY and THAT item could cost £24 (for example)? If you do not want to use your credit for something that is less than £59(the amount you paid for it), you can choose to actually pay for the product which means you are spending even more money at this point. Here is another sketchy part. Before I sign up and until I put my first order, I could shop 2leggings for £24 and now 1 pair of leggings costs £59. When I sign out, I can see that exact same deal, but when I log in as a vip member this deal is gone. I only give 2 stars because the products are nice but I will be cancelling my membership and I would recommend everyone TO STAY AWAY FROM THEM as the whole thing seems too shady

Value
Quality

Date of experience: June 11, 2023

Thumbnail of user ag345
Oregon
1 review
0 helpful votes
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November 1st, 2023
Verified purchase
• Updated review

My kids love your stuff, and I would buy more of it if you would get rid of your membership plan. Give us all the same prices without forcing the plan on us, PLEASE

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 1, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Allison,

We appreciate the feedback you shared regarding the VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Hate member prices
October 1st, 2022
Verified purchase
• Previous review

My boys love Fabletics clothes. I hate the members gimmick and paying a different, higher price for the same items. Just let us all buy your product for the same price.

Date of experience: October 1, 2022

Thumbnail of user isabelm211
Texas
1 review
0 helpful votes
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July 2nd, 2022
Verified purchase

I absolutely love the fabric, fit, and quality of the outfits and love the people. There are so many positive and wonderful people with Fabletics (including Lizzo/Yitty!)

Date of experience: July 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Isabel,

On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!

Best regards,
Chad

Thumbnail of user bradd295
Massachusetts
2 reviews
1 helpful vote
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October 6th, 2023

Fabletics is a transparent scam. They tell you up front that you need to join their VIP club which is 60 bucks a month and it's easy to cancel any time. We'll that's what they say, it's not easy to cancel. I had to call 3 times to get it canceled and I was told on the previous calls that it was canceled, but that was a lie. They lie so you stay a member and then you get billed 60 bucks for the month. To be fair, they tell you it's a membership... that's not the scam, the scam is trying to cancel. Each time I called they wanted to give me "credits" or free monthly membership extensions. I kept sayin I wanted to cancel and then I had to listen to a sales pitch on why I should stay and what they will do for me if I do. Even after all that nonsense, then being told I was canceled... I wasn't. They just didn't cancel me... that's the scam. Also the shipping and handling times are atrocious. Placed and ordered on a Sunday, tracking label was instantly created and marked shipped... but the carrier didn't receive the package for 5 more days. Then once received by the carrier, it was another one and half weeks for the actual shipping.

Products used:
mens golf pants

Service
Value
Shipping
Quality

Date of experience: October 6, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Brad,

Thank you for sharing your experience with the order you made and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user luzg92
New York
1 review
0 helpful votes
  • Send Message
June 5th, 2022
Verified purchase

It wasn't to my expectation that the leggings weren't really "high-waist". The leggings also were tight all around your legs, but not tight around your waist at all.

Date of experience: June 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Luz,

Thank you for providing feedback on the fitting of our products. We want to maintain our good reputation for satisfying our members. Our Member Services Team is available to assist you in any way possible. Someone is currently sending you an email.

Best,
Clark

Thumbnail of user aaronc889
Texas
1 review
0 helpful votes
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January 1st, 2024
Verified purchase
• Updated review

Quality products at good prices. The marketing use of a membership option makes an interesting way to get great pricing on their products.

Date of experience: January 1, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Aaron,

What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience in Fabletics! Hope to hear more from you in the future!

Best,
Lia

Old Guy New Tricks
August 1st, 2023
Verified purchase
• Previous review

The first product purchased from Fabletics was some shorts. Fit exactly as offered and at a price that blew away the competition. Ordered 3 more pair with the same great delivery. After that success I thought I would try the workout shirts. Again, great quality and the fit was right on. Deliveries were on time. I will continue to use Fabletics as my new workout clothing provider

Date of experience: August 1, 2023

Thumbnail of user e.b9
Virginia
2 reviews
0 helpful votes
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May 18th, 2024
Verified purchase

Interaction is great, customer service is great, products are super great, follow up is fantastic, website is phenomenal and delivery is timely!

Date of experience: May 8, 2024

Thumbnail of user tonyf891
Illinois
1 review
0 helpful votes
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January 1st, 2024
Verified purchase
• Updated review

It was frustrating not to be able to select from all colors. The choices were too limited.

But I like your products.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 1, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Tony,

We appreciate the feedback you shared regarding the availability of our products. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Supply
April 4th, 2023
Verified purchase
• Previous review

Took a long time to get the pants I wanted in my size

Date of experience: April 4, 2023

Thumbnail of user danisham2
Florida
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

My visit was exactly what I needed to end the week they were there when I needed them they put together some outfits for my trip and I couldn't be more satisfied.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Danisha,

Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user stephaniew146
Colorado
1 review
2 helpful votes
  • Send Message
April 19th, 2018

After the initial month after my first purchase learning what the stipulations of "VIP Membership" is, I forgot for a few months to opt out of the monthly credit (aka automatic charge to my credit card after the 5th of the month to use in store). This month I know I opted out, via my mobile device and before April 5th, and was STILL charged! Customer service said there was no record of me clicking to skip the month, and that I couldn't receive the money back and had to use it in store. Going to be cancelling my "VIP" Membership as soon as I use the store credit - it certainly doesn't make me feel like a valued customer.

Also, don't wait for items to be re-stocked. I was waiting for over two months for some leggings to be re-stocked before cancelling my VIP membership (so that I could get the better pricing), and was informed by customer service that they often don't re-stock items. Wish they would remove it from their website if it is a product no longer being offered and is out of stock!

Date of experience: April 16, 2018

Thumbnail of user erickah48
Washington
1 review
0 helpful votes
  • Send Message
July 11th, 2022
Verified purchase

Do NOT give this company your money. Ever. Shady $#*! practices and bull$#*! customer service. Trash company

Tip for consumers:
Dont

Products used:
None.

Service
Value
Shipping
Returns
Quality

Date of experience: July 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user raquell83
California
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

WoW… I love everything about Fabletics Being a fitness expert I'm constantly looking for quality and cute workout gear and Fabletics truly delivers it!

Service
Value
Shipping
Returns
Quality

Date of experience: May 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Raquel,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user angelaa308
Florida
1 review
0 helpful votes
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September 23rd, 2019

I received my first order today and one the pants were used! Yes you read right used! Washed. Look at the tag. It's torn!

Date of experience: September 20, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Angela,

Member satisfaction is always the number one priority for us. We're deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user chrisb4313
Wisconsin
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

I like the product, so why the gimmicks with subscriptions? Just let me purchase when I want to purchase.

Date of experience: May 6, 2024

Thumbnail of user jodyt182
Michigan
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Ordered a medium, received a small. Return process took weeks and guess what size they sent AGAIN. Plus they run super small

Date of experience: May 3, 2024

Thumbnail of user cpsharveyg
DO
1 review
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

The things I boughted does not fited was very dislike and the way you treated to me was not good… then I boughted againg and several days later you cancelled mynorder without not reason… So I want to quit my membership with you

Date of experience: May 2, 2023

Thumbnail of user sonjak18
Oregon
1 review
1 helpful vote
  • Send Message
February 6th, 2020
Verified purchase

Signed up for my "great deal" of 2 leggings for $24, not realizing I would only have an hour to use that coupon. Did not like the pressured feeling as I scrambled to quickly decide which leggings to order. Had I had more time, able to do more research, I would have realized they ran small, but I didn't so the first leggings I got were too small. Was able to exchange after talking to someone overseas that was extremely hard to understand. Waited a couple weeks to get the 2nd attempt, one pair I didn't love, but I did love the other, BUT, it started to fall apart within just a couple weeks of limited use. Called to exchange and had the hardest time trying to understand and be understood by the person overseas. Waited forever for my exchange, and when it arrived, it wasn't the same leggings, it was another pair that I hadn't cared for. Called to try to straighten that out and was told that the leggings I loved had been discontinued. I had to choose a different pair to exchange again, hoping that I would like them better (I don't and also had to wait weeks again for them to arrive). So now, 4 months in, I have two pair of leggings I am not crazy about, not expecting them to last long, and it is too much hassle trying to get someone that has a clue what you are trying to say. As I called to cancel I discovered that they just brought back the leggings I had loved. Would like to have those but NOT worth the headache to deal with Fabletics again!

Service
Value
Shipping
Returns
Quality

Date of experience: February 3, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sonja,

Thank you for bringing this to our attention! We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.

Best,
Nelle

Thumbnail of user jeffp1643
Wisconsin
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

Great utility and fit for the 3 shorts I bought. I the underwear were not great as the seams are annoying.

Date of experience: May 6, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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