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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,384
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user margreets
Netherlands
1 review
9 helpful votes
  • Send Message
October 12th, 2015

Impossible to delete my account. Never understood this was the deal with becoming a VIP member! Worst deal ever

Date of experience: October 12, 2015

Thumbnail of user razela
Israel
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

Bought exercise shirts this summer. Baby color is perfect. Pockets are great. Shaping is excellent. Loving them. Thanks Fabletics.

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Razel,

Wow! Thank you for the feedback! At Fabletics, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.

XO,
Ivy

Thumbnail of user cp428
Michigan
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

Very hard to cancel, too many emails. Points system is useless, vip is expensive.given sale offerings. Never going back

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Clarisa,

It is with great regret that we received your feedback regarding the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user dianat652
California
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

I have never received any bad or faulty products, and I've always received the exact product with fast shipping.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Diana,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you're satisfied with the products and services we provide for our members. Hope to hear more from you in the future!

Best,
Allison

Thumbnail of user teresah209
Texas
1 review
0 helpful votes
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July 4th, 2019
Verified purchase

It was a pleasant experience. But I've been a customer since she started. The website is easy to navigate.

Date of experience: July 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Teresa,

Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!

XO,
Ivy

Thumbnail of user deea143
Florida
1 review
2 helpful votes
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March 31st, 2020
Verified purchase

I notified your company numerous times to cancel you keep billing me. And I have made a purchase recently.

Date of experience: March 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Dee,

Thank you for sharing your feedback! We're sad to hear that you're thinking of canceling your membership with us! We value you as a member, so our Member Services team will be contacting you shortly to assist your further with your concern.

Best,
Nelle

Thumbnail of user dianat101
Romania
1 review
0 helpful votes
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July 3rd, 2019
Verified purchase

Ever since I discovered Fabletics, I slowly started to replace my old sports equipment. And everyone notices. Great quality.

Date of experience: June 30, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Diana,

Fabletics promises to provide you with latest, branded and high-quality products. We are always happy to serve members like you. Thanks a lot!

XO,
Ivy

Thumbnail of user reginab74
Michigan
1 review
0 helpful votes
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July 8th, 2019
Verified purchase

I enjoy shopping at Fabletics. Their outfits to choose from make shopping easy, and the quality is just unbeatable.

Date of experience: July 5, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Regina,

Thank you for your continuous love and support. We hope to fulfill all your FABshionista needs. Happy shopping!

XO,
Ivy

Thumbnail of user autumnd11
Idaho
1 review
0 helpful votes
  • Send Message
July 6th, 2019
Verified purchase

Always receive my products ordered ahead of time which always makes me so happy, it's like a birthday surprise

Date of experience: July 3, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Autumn,

Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!

XO,
Ivy

Thumbnail of user chaseb103
California
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

It's intuitive and the products are incredible. I really love using Fabletics and recommended it to a friend today.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chase,

We appreciate the time you took to leave such a thoughtful review of our products and services! We’re happy you had a great experience with us! Have a great day!

Best,
Dean

Thumbnail of user abelj14
Indiana
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Do not automatically charge my card. I purchased one item. And now I being charged for nothing!

Thank you.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Abel,

Thank you for the feedback about your experience with the charge in your account. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user caterinad1
New Jersey
1 review
0 helpful votes
  • Send Message
December 4th, 2019
Verified purchase

Love the leggings my girls love them too holds you in comfy great for working out or running errands

Date of experience: December 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Caterina,

Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!

XO,
Ivy

Thumbnail of user christinr12
Colorado
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

I always love receiving my items from fabletics! By far the best shorts and pants I have ever bought!

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christin,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shorts and pants! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user chelsa1
Canada
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Great quality, fast shipping, true to size. Been purchasing this brand for years and have yet to be disappointed.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Chels,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user matildas22
Canada
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

Amazing prices with the VIP member credit. So comfortable and cute. I feel so confident in my Fabletics items!

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lindeann,

We're delighted to hear you enjoyed your purchasing experience with us! We constantly make sure to create beautiful and high-quality items for you at an affordable price! Have a wonderful day!

Best,
Renz

Thumbnail of user jerryk421
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I have always gotten good feedback, and all problems resolved easily.

The shorts and pants are very comfortable too.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jerry,

Awesome! We're happy to provide you with a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a great day!

Best,
Dean

Thumbnail of user jeanc737
South Carolina
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

My different pieces fit well and are very comfortable! I love them. Store associates in Indianapolis were very helpful.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jean,

Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.

Best,
Dean

Thumbnail of user emilianof2
Massachusetts
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

The short is very comfortable and it fits nicely with my slim waist. Great material and many color options.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emiliano,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user tanyat245
Texas
2 reviews
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

Love all products, this last set seemed a bit snug and I've always been a medium in yoga/workout pants.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tanya,

We appreciate the feedback you shared regarding the sizes of the items we have. A representative from our Member Services Team will contact you right away to help you.

Best,
Lia

Thumbnail of user stevent1004
Colorado
1 review
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase

Easily found the correct size and color. Love ordering from Fabletics. Wish there were more colors to choose from.

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Steven,

Thank you for sharing your experience with the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user robertl4647
California
1 review
0 helpful votes
  • Send Message
March 11th, 2024
Verified purchase
• Updated review

One of the bigest scams,monthly fee for VIP... Prices just raised then discount gives the feelingbof better prices? Was great for the flirst year then the change started...?

Date of experience: March 1, 2024

Order issues and customer service was terrible... Got resolved but took days and to get a supervisor
July 17th, 2023
Verified purchase
• Previous review

Terrible... Reading scripts over and over not listening to actual customers requests?

Date of experience: July 17, 2023

Thumbnail of user constancel140
Colorado
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

Love the pockets and the quality of Fabletics yoga pants. I've been a customer for years, and will continue to be one!

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Constance,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Thumbnail of user alexw853
GB
1 review
0 helpful votes
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August 18th, 2021

I don't know where to start with how bad the service was from fabletics, it; s a shame really because the product is great.

When I purchased 2 pairs of shorts, I didn't expect to be signed up to a subscription for £50 per month, it was really underhand how they hid the fact in the small print. When I tried to exit the subscription they tried telling me it was a free subscription and I just had to pause it every month.

Then when the shorts arrived they were too big (the only positive out of the whole experience). The exchange process described on their website didn't work as they had shut down the email channel.

I finally managed to speak with someone who could help who asked me to choose 2 new pairs of shorts, that was difficult as they had hardly any stock. Finally managed to choose 2 pairs in stock, but whilst I was waiting for the product to despatch they must have ran out of stock and so cancelled my exchange and sent me an email saying they had credited my account.

So I went back on the website, but there was no credit on my account, so I had to get back in touch, but the person I was speaking with said my original exchange had been processed and so he couldnt do anything for me. At this point I had already had a terrible experience, having to contact them 3 times, being conned into a subscription and having already had to suffer their terrible customer experience, but now I had no shorts and no credit or refund.

When I said that I was going to go to trading standards/consumer watchdog, they sorted it for me within an hour, a day later I've received an email saying my items will be delivered.

Avoid this company at all costs, I don't even think its a scam, they're just a terrible company.

Tip for consumers:
It's easy to get signed up to a subscription without knowing. Also, if you have to deal with aftersales, the service is terrible.

Products used:
Shorts

Service
Value
Shipping
Returns
Quality

Date of experience: August 18, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alex,

Thank you for sharing your overall experience with us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user traceyh36
Canada
2 reviews
5 helpful votes
  • Send Message
May 5th, 2017

So, I went to the Fabletics website today to cancel for this month, since they seem to make it impossible to actually CANCEL my membership and like to take my money off my credit card... and they have a new trick to try to stop you from cancelling the month... a pop up screen comes up so fast from the skip page and then after you click it to make it go away, you aren't on the original page anymore. After wrestling with it for a few minutes, I was finally able to cancel this month. But that was just a hassle and BS. I have a lot of Fabletics, the only truly decent items (and not even all of them, I'm afraid) are the leggings. I also have a nice scarf and the toque was 'ok' but it wasn't slouchy as advertised and I ended up giving it away. The tops have generally been of very low quality, especially the t-shirts, with poor quality fabric and stitching, as well as big time shrinkage issues. With the exchange on the Canadian dollar and the shipping charges (what happened to FREE shipping people?), there is no way these clothes are worth the price I am paying, even with the VIP 'discount'. I want OUT.

Date of experience: May 3, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Tracey,

We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member service will email you shortly to assist you.

Best,

Samar

Thumbnail of user dawnp50
Texas
1 review
5 helpful votes
  • Send Message
February 17th, 2017

I saw the TV commercials for a while with Kate Hudson advertising Fabletics and I thought, those are some pretty neat leggings, so I finally decided to order from the company. I wish I would have read the reviews before I made this decision. I placed an order 3 weeks ago (Feb 2nd) and I have not received my shipment yet! I received an email on Feb 10th stating that my shipment was finally on its way and it's now Feb 17th and I still have not received my package! I called the company and canceled my VIP membership today. I am not going to pay $49.95 per month every month if I have to wait damn near a month to receive an order. Oh yes, when you order from Fabletics, you have to agree to the terms of having your credit card charged automatically for $49.95 every month in order to receive what they call "perks" for being a VIP member. My advice to anyone who is mesmerized by the Kate Hudson commercials for Fabletics, save your money and time because it is not worth the money, the stress, the time, and the wait for some leggings that are probably just as good as the ones you can buy on Amazon or your local retail store. I haven't even received the leggings yet, but currently, I'm not impressed with the company, so I can imagine I won't be impressed with the leggings either when or IF I receive them. Horrible company! BEWARE!

Date of experience: February 17, 2017

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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