Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
All the items I purchased, boxers to pants, arrived on time, are very comfortable, and are high quality!
Date of experience: April 1, 2023
Fabletics sells quality merchandise at reasonable prices, as long as you stay on top of the monthly charges!
Date of experience: April 22, 2022
Hello Angela,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
Amazing products, that fuel my athletic goals and look good! We definitely recommend and purchase in the future.
Date of experience: November 1, 2022
Hello Richard,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Website helpful for remote use and communication. Product quality is very good with lots of choices and sizes.
Date of experience: September 4, 2022
Hi Anne,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Tina
Great selection; ordered 2 outfits - leggings, shorts, sports bra and tank. Excellent quality, fit and style. Quick shipping.
Date of experience: November 1, 2022
Hello Poppy,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I had a package that was sent back by carrier. Refund was processed in minutes. Good experience! Thanks!
Date of experience: August 1, 2022
Hello Angelica,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Fabletics always offers lots of variety for womens that wear larger sizes such as me. I appreciate that.
Date of experience: April 2, 2023
Hello Paula,
Thank you for leaving a review. We are happy to know that you are satisfied with the products we offer. We will make sure to continuously create items that suit the needs of our valued members like you! Have a great day!
Best,
Allison
Yes just reviewed my account to see that I was still being charged when have discontinued the account.
Date of experience: June 13, 2022
Hello Lashon,
Thank you for the feedback about your experience with our VIP membership. Your satisfaction is our priority and we would like to make things right, so a representative from our Member Services Team will contact you right away.
Best,
Allison
I bought bras, shorts and leggings from fabletics. All the items were great quality and comfortable to wear.
Date of experience: August 4, 2022
Hello Michelle,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I've never had any problems with any of there clothing or have a reason to contact customer service.
Date of experience: November 4, 2022
Hello Jan,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Everything I have bought from Fabletics has been awesome. Great quality, great price, super easy returns and exchanges!
Date of experience: September 1, 2020
Hello Hayden,
Wow! We love to hear that you are happy with everything that you purchased from us! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
Being a member gives great savings on needed scrubs and workout clothes. Everything arrives in a timely manner.
Date of experience: May 1, 2023
Hello C Yvon,
Thank you for sharing your shopping experience with us. We are delighted that you're satisfied with the products and services we provide for our members. It has been a pleasure doing business with you! Have a great day!
Best,
Allison
Very unprofessional. I requested a full refund and they did not listen and only gave me store credit.
Date of experience: March 1, 2023
Hello Brittany,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about refunds is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Outstanding...good intro to the brand...I was given information and options. It was a great experience. I signed up
Date of experience: March 1, 2023
Hello Billy,
It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share it with us. We aim to provide the best services for every member!
Best,
Allison
Incredible product and service. From choosing what I wanted, to getting it delivered, it was a great experience.
Date of experience: July 4, 2022
Hello Nico,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Hope to hear more from you in the future!
Best,
Mary
I really like your products guys, the fabric the materials everything just satisfied me. Thank you so much.
Date of experience: July 4, 2022
Hello Muni,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
It's getting expensive, and I'm not really into bright styles. I'm having a hard time using my credits.
Date of experience: May 29, 2022
Hello Gale,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our prices and credit system. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Tried to cancel account but they refused to refund balance. Poor service $35 S&H fee for small item.
Date of experience: February 12, 2020
Hello Theresa,
Thank you for bringing this to our attention! We're sorry to hear you're thinking of canceling your account and unhappy with our shipping policy. We value your feedback and we'd like to make things right. Our Member Services team will be contacting you within 48 hours to assist your further.
Best Regards,
Nelle
My one and only order was disappointing, and I am not interested in ordering anything else from Fabletics
Date of experience: January 10, 2023
Hello Deborah,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
This company is easy to work with and has a superior product quality. Love the easy membership option.
Date of experience: June 1, 2022
Hello Jamie,
Fabletics would like to thank you for patronizing our items and thank you for the opportunity to serve you. Truly, it is our pleasure Hope to hear more from you in the future!
Best,
Mary
I called to cancel my subscription because for 3 months they did not have any of the items I wanted in the size I needed. This relegated me to saving my credits for when they would be available, but they never were. My request for a refund was denied (shocking I know...) but if you are running a subscription service and are unable to provide items in various sizes, you are NOT providing the same service to everyone. Case in point, I am only able to select shorts in black or blue in size L. The pair comes in 5 different colors, and in two inseam lengths, but the colors other than black or blue are not offered other than in XS or S. Additionally, I had to call 4 times to speak with someone that I could understand and didn't hang up on me during a requested transfer. To provide validity to my assertion, every time I called, it sounded like a call center so they were not working from home with connectivity issues. Eventually, I spoke with a calm respectful woman who tried adding items to my cart remotely so I could see them, but when I went to check out (3 times) it said they were unavailable. I could see the items in the cart on my end, but could not complete the transaction. Apparently on her end, the only two colors available were an "off-white" and "sky blue" as they were described to me, whereas on my end only the black and navy blue versions were available. Eventually the frustration wore us both down and my membership was cancelled. I was told I should receive a refund in 7-10 business days and an email confirmation in the next 48 hours. It seems like each time this type of service for clothing has been tried, it never works for the customer or the company (such as UA trying it a few years back). It seems like a predatory practice where the company relies on the customer to never attempt to get a refund for the company failing to provide advertised services. I recommend staying away and just going through more reputable companies that won't gouge you for ridiculous memberships where a credit is good for one item up to 80 bucks, but won't let you get two items for 20-30 bucks each. As far as the product goes, I personally think their sizes run a size small, so order up a size if you are close or in-between sizes.
Tip for consumers:
Sign up for the VIP to save some money and then cancel the membership after you get your items and are sure they fit.
Products used:
2 Pairs of lined athletic shorts
Date of experience: May 19, 2021
Hello Bart,
We are sincerely sorry for the negative experience you have encountered with us. We deeply value your business with Fabletics and we'd like to make things right. We will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered some shorts and khakis on 21 November and the tracking number showed the shipping label was created 23 November. After a week I noticed the tracking number still showed it hadn't even been shipped so I called. They said it had been shipped through Pitney Bowes and would be there 10 December at the latest. When I checked with Pitney Bowes it showed the same as USPS, the shipping label was created but the item never shipped. On 10 November I called and they told me to wait until 13 November. I waited and no dice. When I called they told me they would reship my order, but the pants were now put of stock. When I asked them to provide rush shipping so I didn't have to wait another 14+ business days they said they couldn't do that. Both shipping sites still showed the package never shipped and the company did NOTHING to make it right. Horrible business practice.
Update:
Fabletics contacted me and stated my refund had been processed but did nothing to make it right. If I wanted the money I wouldn't have TRIED to buy your products. There was nothing to make up for my hours on hold or trying to figure out where the package was that never shipped after a month.
Tip for consumers:
Don't.
Products used:
None, never delivered.
Date of experience: December 13, 2021
Hi Angelo,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I love the products but have enough for now and can't figure out how to cancel my membership now every month I'm paying for stuff I don't need or want HELP!
Date of experience: October 1, 2022
Hello Jeannie,
Thank you for sharing your experience with our products and canceling the VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am 6'2 and the tall option is amazing for me. I also love how many sales are run so that I can have a great wardrobe for an affordable price.
Date of experience: January 1, 2023
Hello Amanda,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Daniel,
Thank you so much for sharing your feedback regarding the items you got from us. We're glad you love your purchase. We always strive to provide our members with the best products. Have a wonderful day!
Best,
Allison