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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,384
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user brenyiss
Colorado
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

I love that everything was great every single one of them😍

Date of experience: June 8, 2024

Thumbnail of user lyndad241
Michigan
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

The scrubs are nice, length is great, not exactly what I thought and hard to cancel subscription

Date of experience: June 8, 2024

Thumbnail of user tonyj964
Texas
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

Love the fact that these are lined. Color looks great and best of all, the functionality. Their look allows you to wear them in and out of the gym.

Date of experience: August 4, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Tony,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing Fabletics items! We hope you will always have a great experience with us in the future!

Best,
Mary

Thumbnail of user giannas33
Arizona
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I have bought many pairs of fabletics and they have never let me down. I love their leggings and all the colors. I really recommend buying a pair :)

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Gianna,

Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user autumnc107
Kentucky
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

I got the largest size offered and still didn't fit. I was hoping for a sport bar comfortable enough to wear all the time. That's not what I got.

Date of experience: August 13, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Autumn,

Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user saraht1890
Maryland
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I was unaware that money would still be taken even though I thought I had cancelled my account.

Date of experience: June 5, 2024

Thumbnail of user paulv140
Arizona
3 reviews
2 helpful votes
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May 16th, 2024
Verified purchase

NO MEMBERSHIP EVER mentioned on ads.
Then try and HARD SELL me when I complained and cancelled.
NEVER AGAIN.

UNSUBSCRIBE!

Date of experience: May 6, 2024

Thumbnail of user baileyh156
New York
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Fabletics supports new customers as opposed to customers that have supported them for years.

Date of experience: June 2, 2024

Thumbnail of user steveny406
New York
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

Initial purchase was alright. Now I need to come back every month to cancel my membership for the month so I don't get charged $50.

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Steven,

Thank you for writing a review! Your feedback about the membership is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user jenniferc3230
Canada
0 reviews
0 helpful votes
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January 21st, 2022
Verified purchase

Always very helpful via phone - chat never works in my time zone so I am so happy to have a re person to talk to

Date of experience: January 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user shellyh229
California
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

I love the products. I wear something from Fabletics nearly every day. The leggings are so comfortable and they fit well too. Thank you Fabletics.

Date of experience: July 5, 2022

Thumbnail of user deanr161
Dean R. – Fabletics Rep

Hello Shelly,

We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user deet23
Arizona
1 review
9 helpful votes
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June 17th, 2015

I made a purchase and was auto-enrolled in their vip program. They charged me $50/month for nothing. Was told I could not get a refund.

Date of experience: June 17, 2015

Thumbnail of user andrer178
Maryland
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

The product is fantastic. However, bring back the franchise short and the 70% off sale... PLEASE!

Keep up the good work you guys are great!

Date of experience: June 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Andre,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Tina

Thumbnail of user ruthn669
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I returned some items for a smaller size and others for a refund months ago and still have not heard anything despite follow up emails

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ruth,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the items you returned. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user carolyns1760
Pennsylvania
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Friendly uses web site
I can skip a month when ever I want to.
Quality of products are excellent

Date of experience: May 8, 2024

Thumbnail of user brittneyb112
California
1 review
0 helpful votes
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November 1st, 2020
Verified purchase

I have $100 credit from the monthly payment, there items on sale but would let me pay with my credit and still get the sale.

Date of experience: November 1, 2020

Thumbnail of user elsiej49
Florida
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Love Fabletics, I shop really often. The service I get at my store is great. I'm a happy customer.

Date of experience: May 8, 2024

Thumbnail of user elektrap1
Texas
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

Garment quality not the same as it was before when I had the subscription and the rest is just to make the 50 character limit.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elektra,

We regretfully note that we have received your comments regarding the items we have. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user jackieb684
Nebraska
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

I've been a member of Fabletics for probably close to a decade now. I've never really had a bad experience with ordering, shipping, or returning.

Date of experience: October 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jackie,

Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!

Best,
Mary

Thumbnail of user kellyd1257
North Dakota
1 review
0 helpful votes
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March 18th, 2022
Verified purchase

The customer service rep knew exactly how to handle my situation. But clothes are to expensive and it takes to long to receive your order.

Date of experience: March 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kelly,

Thank you for writing a review! We would love to assist you further with the concern you had about the price and delivery. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user zoed39
Pennsylvania
1 review
0 helpful votes
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August 3rd, 2020
Verified purchase

The bra is cute but I bought it because it said it had a lot of support and coverage, which is does not for me.

Date of experience: July 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Zoe,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user idaw38
New Jersey
1 review
0 helpful votes
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June 12th, 2020

Big big scammer! They took my 49.99 without my knowledge. It was staying in my account for a while but now its gone! Well played

Date of experience: May 17, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Ida,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user sabinam50
Pennsylvania
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

The work out gear is long lasting, great quality and well designed. The customer service is quick to respond and helps resolve any issues quickly.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Sabina,

We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user amandal484
Washington
1 review
0 helpful votes
  • Send Message
December 7th, 2019
Verified purchase

I enjoy getting my fabletics. I love the way it fits, material is nice and durable. I can't wait to get my next out fit

Date of experience: December 4, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Amanda,

Thank you for the kind words that you've said about Fabletics! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!

XO,
Ivy

Thumbnail of user samantham1122
New York
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Great clothes! Love the styles and how they fit! Love the fact that the credits build up, you don't have to use them right away!

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Samantha,

Thank you so much for loving our brand! We are glad you are enjoying our products! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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