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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user danar338
Iowa
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

Fabletics has made ordering and exchanging really convenient through their app. My husband now orders from them, too!

Date of experience: April 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Dana,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!

Best,
Dean

Thumbnail of user betsym162
Vermont
2 reviews
0 helpful votes
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May 30th, 2022
Verified purchase

Live everything i have ever purchased! Cute stuff - made very well - and the pricing is just "Fabulous"!

Date of experience: May 30, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Betsy,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Lia

Thumbnail of user williamg2765
Illinois
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

No one needs a clothing "club" and you have made every effort to hide the nature of your business model.

Date of experience: March 4, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello William,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user amandae248
Alaska
1 review
0 helpful votes
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August 8th, 2020
Verified purchase

ONE out of FIVE products fit well. Priced outrageously high, and poor customer service. Subscription not worth it.

Date of experience: July 9, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Amanda,

Thank you for sharing your overall experience with us. We value your business with Fabletics. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user brandym277
Oklahoma
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I've been using fabletics for several years now and I absolutely love all products! Happy to be a member!

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Brandy,

Thank you so much for sharing your shopping experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved it with you. Hope to hear more from you in the future!

Best,
Allison

Thumbnail of user erinr447
Illinois
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I love Fabletics clothes, and their return policy has been great, but my god, quit sending me emails every single day!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Erin,

Thank you for providing feedback regarding the emails that you received! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user brianm3048
New York
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Ive had multiple deliveries run late. I have also been unable to purchase an item with a monthly credit because somehow it didn't qualify

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brian,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the delivery of your package and member credit usage. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user edithl62
California
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

One suggestion- quite a few selections point to same outfits made viewing time consuming and confusing

Date of experience: June 1, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Edith,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user meganb777
Colorado
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

Fabletics offers great products, a flexible subscription plan and excellent customer service. The VIP membership is totally worth it!

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Megan,

We are glad you are enjoying our products and the VIP membership! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user joj278
New Jersey
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

Delivery was very slower than other online merchants. And I got charged the membership fee without authorization.

Date of experience: October 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jonah,

We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user annabelm15
Texas
1 review
0 helpful votes
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July 1st, 2021
Verified purchase

Soft, comfortable, supportive and stylish materials. Never had a bad experience. Best athletic clothing subscription ive ever participated in.

Date of experience: July 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Annabel,

Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!

Best,
Nelle

Thumbnail of user christyh211
Michigan
1 review
0 helpful votes
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October 7th, 2021
Verified purchase

Not happy with purchase experience. Very annoying. Can't cancel. Don't want anymore. Hard to navigate site.

Tip for consumers:
Don’t do it

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: October 7, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Christy,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user alisonh169
Pennsylvania
2 reviews
0 helpful votes
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June 4th, 2022
Verified purchase

Everything was great. I don't want to write fifty characters and you should understand the Moto, "less is more".

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alison,

Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!

Best Regards,
Clark

Thumbnail of user jessil18
California
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Swimsuit tops run smaller than expected based off of buying your sports bras for a long time. Wore them to the beach and was having coverage issues.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessi,

Thank you for providing feedback on the sizing of our products. We want to maintain our good reputation for satisfying our members. Our Member Services Team is available to assist you in any way possible. Someone is currently sending you an email.

Best,
Clark

Thumbnail of user alexandriab102
Massachusetts
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Everything is good quality and always fits
I haven't had an issue with anything yet and I will continue to purchase from Fabletics

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Alexandria,

We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user davew63
Canada
1 review
9 helpful votes
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March 11th, 2015

Al they want to do is trick you to sign up for VIP service where they charge your credit card $50 a month!

Tip for consumers:
avoid these crooks

Service
Value
Shipping
Returns
Quality

Date of experience: March 11, 2015

Thumbnail of user nc241
Texas
2 reviews
0 helpful votes
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July 5th, 2021

Long-time VIP customer that is completed disappointed with customer service. I received an email alerting me of a VIP early access to a summer cyber sale. I went to the same section to shop, at the top of the sale section there was a banner flashing "get additional 50% off sale items". So started to load up my cart, got ready to check out and the additional discount wasn't applied. Called and was hung up on, called again and the rep understood my concern but didn't have authority to add the promo. Transferred to supervisor and he too couldn't do an adjustment saying they cant do it. Transferred to manager and she was just rude. States they can't give the discount and the promo simply means I can choose between the sale price or the 50% off the reg price not both. I asked for an email to send my concern to and she said here's the email we give "you people". I asked to clarify "you people" and she said it's the "VIP with issues"…nice to know VIPs are categorized in such a manner.

Sent and email and received a response…. Basically lots of back and forth but ultimately says it's out of their hands.

The promo states that an additional discount would be given on a sales item - so it is clearly being advertised publicly that a stacked discount would be given. Again it's safe to assume that in order to the get that additional discount the item had to be on sale, which to be on sale a previous reduction to the price had to have been done. Verbatim it fits the promo exactly…though customer service interprets it differently. Completely disappointed in how this is handled…if you advertise something own up to it. Don't give new definitions to words and tell me "additional 50% off sales items" means you decide if you want the sales price or get 50% off the regular price.

Tip for consumers:
They don’t honor promos being advertised and customer service is very unhelpful and rude

Service
Value
Quality

Date of experience: July 5, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello,

Thank you for sharing your overall experience with Fabletics. We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user jades138
California
2 reviews
0 helpful votes
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October 14th, 2020

I was a VIP member until today and am SO annoyed with Fabletics. I purchased an outfit that was listed as on sale (40% off) for $35. I checked out quickly because their sizes sell out SO fast and then I'm left with a credit in my account that is impossible to use on anything I want. In my rush, I didn't notice that I was charged more than the listed price. After contacting customer service, I was told that because I used my credits (in other words, my card is charged $49 that goes into my Fabletics account that I can use towards purchases) that I don't get the sale price. The only way to get the sale price is to purchase using your card, but that credits can't be combined with promos. I've NEVER heard of another company charging some of their "VIP members" significantly more money than others for the same product just based on payment type. Essentially I ended up paying $67 ($49 that I paid to have an account credit and then $18 when I completed the purchase) for an outfit that was $35 for others who had paid with a card instead of using the money in their account. When I asked for a refund so I could purchase it using my card instead of credits, they said that wasn't possible because it had already shipped - SO, I guess at least they ship things quickly. I immediately cancelled my membership. Looked over my receipt again as I was explaining all this to my boyfriend and realized that, even at the higher price I was still overcharged a few dollars.

I will say I liked their clothes, so it's a bummer the company treats their customers so poorly.

TLDR: Had to pay $67 for an outfit that would have costed $35 if I had paid with my card versus money I had in my Fabletics account. Then realized that even beyond all that, they still overcharged me. So I was overcharged twice. RUN from this company. And if you don't, check your receipts. OR skip EVERY month, and just pay by card so you can actually take advantage of the promos.

Service
Value
Shipping
Returns
Quality

Date of experience: October 14, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jade,

We sincerely appreciate the feedback you shared! We are sorry for the negative experience you have encountered, especially when using your credit. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user kellys1356
South Carolina
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Quality of material is good, costumer service is pushy to stay a member when you try to cancel. Clothes run small

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kelly,

Thank you for writing a review regarding our sizing! We are sad to know that you're canceling your account. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user kristinaw210
California
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

Put my membership on hold due to financial difficulties and was charged anyway so I will be canceling my membership altogether.

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kristina,

Thank you for your review. Our Member Services Team will contact you right away to address your concern about your VIP Membership.

Best,
Renz

Thumbnail of user robertd3899
Maryland
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Did not like the fit, was also entered into an Auto ship which was not intended and had to be canceled

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Robert,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user meaghand13
Canada
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

I have not received my item yet but have been sent multiple requests for a review. Please stop spamming my inbox!

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Meaghan,

Thank you for providing feedback about the emails that you received! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user junea83
Australia
1 review
0 helpful votes
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February 11th, 2021

I signed up for Fabletics a few months ago, fully aware that to make the most of the site you have to keep on top of things and skip the month to avoid being charged. I forgot to skip this month which I thought would be totally fine as I needed some new gear anyway, so was excited to put the $49.99USD I'd been charged ($64.74AUD!) to good use.

HOWEVER - BE AWARE THAT THEY'VE CHANGED THEIR MEMBERSHIP SYSTEM RECENTLY. Now, you still get charged $49.99USD but instead of having that money saved in your account to be used how you wish, they instead give you ONE MEMBER CREDIT. WHAT A JOKE. With this credit, you can only buy one item. ONE. So if you want to get a $25 sports bra, it'll cost you $49.99. They advertise it as being a great deal because you can use it on anything up to $80, but come on. Their range at that price point is so narrow and the outfits/bundles really aren't that great.

I was drawn to this site because of their semi-affordable, good-quality items (I still use and love their leggings), but this has really turned me off them completely. It's gone from being a semi-dodgy organisation to one that I would avoid at all costs. Really not impressed.

Products used:
Leggings

Service
Value
Shipping
Quality

Date of experience: February 11, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello June,

Thank you for writing a review! We would love to assist you further with the concern you had with the VIP membership. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

Thumbnail of user tashav
Nevada
1 review
12 helpful votes
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November 19th, 2014

Horrible Company. Over a month ago I placed an order with Fabletics, despite all the negative reviews, i understood how the membership worked and was prepared to skip the months or cancel if it came out of hand...
However - I NEVER received my shipment. The shipment, as i tracked it, made it all the way to my post office, and then was flagged a non existent address. I called and reconfirmed my address, and they did have the correct one, so they say they reshipped it express. Again it never arrived, When I called back in a man named Dean told me that the same problem had occurred again. Naturally I was displeased with the service. I suggested he should ship with a different delivery option immediately, as I receive packages and parcels at my address daily. He told me to hold the line.
When he came back from speaking with his Supervisor, Travis, he told me they would be Canceling my Order and membership (O_O) What Kind of service is that? Have not yet even seen this refund occur. RED FLAG DO NOT ORDER WITH THIS COMPANY

Tip for consumers:
again... RED FLAG DO NOT ORDER WITH THIS COMPANY

Service
Value
Shipping
Returns
Quality

Date of experience: November 19, 2014

Thumbnail of user mercedess60
New Jersey
1 review
1 helpful vote
  • Send Message
February 25th, 2021

I like their products but Every time I signup for their membership and I have an issue they are awful in customer service and I keep canceling it because of their awful service.

Tip for consumers:
Their customer service is really bad

Service
Value
Shipping
Returns
Quality

Date of experience: February 25, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Mercedes,

Thanks that you like our products! We are sorry to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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