- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Backed by the National Science Foundation
- For Business
Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
'm being generous giving 2 stars considering how bloody rude the customer services were.
Firstly the leggings I initially ordered were good quality and nice. Don't go see through etc so there's that and it's the only reason they've got 2 stars... Everything else has been pretty poor.
Now I was stupid enough not to realise I'd signed up for a subscription. So imagine my surprise when £49 was taken out of my account. GUYS READ WHAT YOU ARE REALLY SIGNING UP FOR AS ITS NOT CLEAR
I went into the online chat and was advised that I can't get a refund, and that the money has to be spent with them as it's now a "credit" I'm sure somewhere there's something that says it's not moral to do that as a company but hey ho.
After half hour of problems to do with my account being changed from VIP to guest without me realising and disappearing credits I'm now going to be the owner of more leggings I didn't really want or need.
The worst part about this was how rude the people I had contact with on the live chat were.
The 1st person was just blunt, not very helpful and kept repeating the same stuff with no explanation why.
The 2nd person I spoke to told me they were from savage X fenty not fabletics even tho I'd opened the chat and waited on the fabletics website. Instead of transferring me to someone else or explaining they just logged out without so much as a bye so I had to start the process again.
The 3rd person decided it was okay to talk to me like I was stupid and get all shouty and capital letters at me mid sentence.
Just not on really. Teach your staff better customer services skills and how to speak to people.
Date of experience: March 11, 2021
Nothing that I ordered fit me (XXL) but it was all made of lovely fabrics. Maybe when I slim down…
Date of experience: December 1, 2022
Hello Julie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I didnt think this was a reoccuring subscription and when i thought i cancelled i was continueally charged... 100's of dollars...
Date of experience: August 4, 2022
Hello Robert,
Thank you for your review. For assistance with the charges, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Almost anything I wanted to buy was out of stock. Size large petite in woman's out fits.
Date of experience: July 1, 2022
Hello John,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The site is super clunky and junky. I always have issues viewing items and managing my cart.
Date of experience: February 11, 2022
Hello Beth,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with our website. We’ll be sending you a private message right now. Thanks!
Best,
Clark
They make it impossible to get out of your monthly subscription and bet hard to return items.
Date of experience: April 19, 2022
Hello Tamara,
Thanks for sending your review! Your feedback about the return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership cancelation concerns.
Best,
Zeth
Hated the colors I chose… which is my fault… but sucks because I won't be wearing them.
Date of experience: August 1, 2022
Hello Jake,
Thank you for taking the time to leave a review. Your feedback about our style is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
My order for the mens tights feel too short but not tight enough especially on the waist
Date of experience: April 1, 2023
Hello Jacob,
Thank you for sharing your experience with the leggings you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I placed a one time order and they have charged my card every month for a membership.
Date of experience: August 1, 2022
Hello Carter,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Terrible. The email created a false illusion that there is an additional sale going on the site.
Date of experience: December 1, 2022
Hello Agung,
Thank you for your review. To address your concerns about the emails we sent, our Member Services Team will get in touch with you right away.
Best,
Renz
Shopping was fun and easy. I got great deals. Shipping was fine for Canada, not too long.
Date of experience: August 3, 2022
Hello Martine,
Thank you for leaving great feedback. It makes us happy to know that you are satisfied with the shopping experience and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
Love this brand, as nice as LuLu but at times quality on some men's items is lacking
Date of experience: January 1, 2023
Hello Derrick,
Thank you for sharing your experience with the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Love the site, never have any issues. Easy to navigate, check out is super easy. User friendly.
Date of experience: November 4, 2022
Hello Jennifer,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I don't like how the leggings fit, so I am getting a refund and cancelling my subscription.
Date of experience: December 8, 2021
Hello Tara,
We're sorry to know that you are dissatisfied with your leggings' fit. We will be contacting you within 24-48 hours to help you further.
Best,
Bella
They don't have in stock what you want and then they are all short for tiny people
Date of experience: January 2, 2023
Hello Lina,
Thank you for sharing your experience with the items we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Everything I have ordered has fit true to size. I absolutely love the fabrics, colors and styles!
Date of experience: December 9, 2021
Hello Jeaneil,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
This company is a scam. Never sent the item and staring monthly payment that I never accepted
Date of experience: May 1, 2023
Hello Graciela,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the charge and the order you never received. Our Member Services Team will contact you right away.
Best,
Allison
These are the best leggings I have ever purchased. They are super stretchy and hug your curves.
Date of experience: November 4, 2020
Hello Alexia,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! We aim to cater to all shapes and sizes to make our members feel amazing and confident. Enjoy your purchase!
Best,
Nelle
Takes so long to arrive
Sizes are off then stick with product
Sells out of sizes required
Date of experience: May 19, 2022
Hello Lilianne,
Thanks for sending your review! Your feedback about our product sizing and our shipping/delivery process is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The site has a really great selection! Prices were reasonable. I will order from this site again!
Date of experience: December 24, 2017
Hello Laquisha,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XO,
Sherry
I use the outfits for work... I am able to move about freely and its so comfortable
Date of experience: July 1, 2022
Hello Luz,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a great day!
Best regards,
Chad
It took 3 weeks to get a return label for a product that was not as described.
Date of experience: February 4, 2023
Hello Fran,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our return/exchange policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
To me, it just sounds like a bunch of crap being sent out to steal peoples money
Date of experience: February 1, 2023
Hello Adryene,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Like the way they fit for the plus size women. Lots of room and look great on.
Date of experience: March 1, 2020
Hello Ada,
Great! We appreciate you writing positive feedback! We aim to cater to all shapes and sizes to make our members feel amazing and confident. Enjoy your purchase!
Best,
Nelle
Best quality, best price! Go VIP! I only buy Fabletics for my active wear. Nothing else compares!
Date of experience: July 1, 2022
Hi Melanie,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Holly,
Thank you for sharing your overall feedback with Fabletics. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle