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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user filipl13
North Carolina
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

The website will not let me skip months, so I am stuck in the subscription. Thx.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Filip,

Thank you for your review. For assistance with your skipping concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user jenniferb3375
New Hampshire
1 review
0 helpful votes
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January 19th, 2022
Verified purchase

I am a frequent shopper at Fabletics. The staff isvery helpful and the clothes were great!

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you so much for loving our brand! Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user janetp1447
Michigan
1 review
0 helpful votes
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July 15th, 2023
Verified purchase

I need to call and find out about the credit.It was charge and I did use a credit but

Date of experience: July 15, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Janet,

Thank you for taking the time to leave a review and your feedback about your credit is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user carriew27
Australia
1 review
16 helpful votes
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December 15th, 2015

After placing my second order on 2nd July, by mid-August the parcel hadn't arrived. On the 31st August I was told that I would be getting a refund and they would issue a cheque, and confirmed my details. On the 11th September they emailed me to confirm my address and by the 27th I had replied (I was overseas and advised on the 31st that I would be away until October so gave my work address, presuming that it would be sent within the 2 months). WRONG! It wasn't until I got back that they told me it takes 8-12 weeks to issue a cheque! I emailed them every fortnight to find out when my cheque would be arriving, which went unanswered, and eventually got a chance to call them on the 21st October which they could not give me any information about if the cheque had been issued, when it would be issued. I called again today 12 weeks after I replied confirming my address (numerous emails in between and phone calls) AND have just been advised that my cheque was one that went missing and would need to be reissued! That would be fine, however, I was told it would take ANOTHER 8-12 weeks for my cheque to be issued! It is a nightmare company to deal with and they just DON'T CARE about the customer! DO NOT ORDER FROM THIS COMPANY!

Tip for consumers:
Just don't.

Service
Value
Shipping
Returns
Quality

Date of experience: December 15, 2015

Thumbnail of user clairep220
New York
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I don't like it and I want to cancel but can't figure out how. The site makes it impossible.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Claire,

Thank you for your purchase. For assistance with your cancelation concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user jeneyg
California
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

The material of their clothes is awesome and I love their fitness app, I do work out with them

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeney,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user evaa191
Canada
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Very good, just as explained. I got a pair of sweats and leggings which are both very good quality!

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Eva,

Thank you for the kind words that you've said about us! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!

Best,
Mary

Thumbnail of user albertog234
Georgia
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

I ordered my items a size to big wish there was a way to try them on before purchasing

Date of experience: August 1, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Alberto,

We value the comments you made about the sizes of the items we have. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.

Best,
Lia

Thumbnail of user tracyw409
Idaho
1 review
0 helpful votes
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July 4th, 2020
Verified purchase

Underwear fit great, bra fit a little tighter than the last one I bought but I still like it.

Date of experience: July 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Tracy,

Thank you for taking the time to share your awesome experience with others! We’re glad you’re enjoying your underwear and bra! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!

Best,
Chad

Thumbnail of user jorgeg402
New York
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

Everything is good except the blue bag. All the insides of the pockets ripped in less than 1 day.

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jorge,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your bag. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user andreww2085
Michigan
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

Love the lined shorts. Great for workout. Or just wearing around the house.

Date of experience: September 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Andrew,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing Fabletics items! We hope you will always have a great experience with us in the future!

Best,
Mary

Thumbnail of user alecf40
Texas
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

Very helpful in finding what I wanted. In and out of there quickly.

Date of experience: November 4, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Alec,

This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a great day!

Best,
Mary

Thumbnail of user sharit55
Montana
1 review
0 helpful votes
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July 2nd, 2022
Verified purchase

Very well made clothes fit is awesome and customer service is top notch

Date of experience: July 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shari,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members.  Hope to hear more from you in the future!

Best,
Allison

Thumbnail of user laceyh85
Canada
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

I did not sign up for this I want to cancel asap……………….

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lacey,

Thank you for sharing your experience with canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user dianes2283
Canada
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

Satisfied I receive what I order and feels well to wear all day

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Diane,

We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user danielar126
Michigan
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Love the material and how the colors keep being bright after several washes

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daniela,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user lisal2569
Missouri
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

I've always been fully satisfied with my items. It's always a fast delivery.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lisa,

We're glad that you are loving your purchases! We are also happy that you're satisfied with our delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user ajshea1
New York
1 review
0 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

So helpful and made it a fun shopping experience and music was great

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Albina,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!

Best,
Renz

Thumbnail of user graceo99
Georgia
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

Going to cancel due to not having enough options for my age group.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Grace,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user aliciac590
Virginia
1 review
0 helpful votes
  • Send Message
August 22nd, 2023
Verified purchase

Customer service has been good - lately the colors and design have been lacking

Date of experience: August 22, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Alicia,

We appreciate the feedback you shared regarding the options we have. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user robynr153
Texas
1 review
0 helpful votes
  • Send Message
February 16th, 2022
Verified purchase

Love the products, but can never find the new items in my size.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Robyn,

Thank you for writing a review! Your feedback about our inventory is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user micheller1784
California
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

Like the clothes but it seems like everything is always out of stock

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michelle,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user rosif2
California
1 review
0 helpful votes
  • Send Message
March 2nd, 2023
Verified purchase

The clothes are great but pricey. There are strict time limits on returns

Date of experience: March 2, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Rosi,

Thanks for sending your review! Your feedback about our product pricing and returns/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user romeod18
Texas
1 review
0 helpful votes
  • Send Message
April 19th, 2022
Verified purchase

Gear is top of the line, cannot be any happier, it is awesome!

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Romeo,

We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user mariol262
Florida
1 review
0 helpful votes
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July 8th, 2022
Verified purchase

Excellent experience at the store. The pants are really comfortable and well made.

Date of experience: July 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mario,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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