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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user reneer708
Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Customer service is horrible waiting hours for someone to help you only to be disconnected. Still waiting for scrubs to come back in stock so I can use my credit and be done.

Date of experience: October 1, 2024

Thumbnail of user ebens11
New York
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

These are definitely shipping direct from
China which means it can be weeks before your things arrive. Size is not consistent, especially between different styles.
The "membership" requires effort and digging on the website to opt out of the month, which makes it difficult to manage your spending.

Date of experience: August 1, 2024

Thumbnail of user mayat86
New York
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I love the order I got from Fabletics. They consistently have the perfect material for sweating in the gym and I will continue to order from them in the future.

Date of experience: October 4, 2024

Thumbnail of user jonih126
Michigan
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I've always loved Fabletics. It's easy to shop, grab a membership, then cancel if you want. Sometimes favorite leggings/colors are out of stock though. Also, the last two pair of leggings got a hole in them fairly quickly and then a run forms up/down from the hole. Not happy with the quality in that respect.

Date of experience: August 1, 2024

Thumbnail of user danielleo394
New Jersey
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Do not recommend fabletics at all. They rope you in with initial low prices, but when I had to exchange a product due to incorrect size the price went back up and I ended up paying more. I tried the subscription for a month thinking it would remain with those low prices, but no. Horrible selection to use your credits. Terrible and misleading business model. Overpriced for lack of quality.

Date of experience: August 1, 2024

Thumbnail of user brittnyh10
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The first item I ever purchased from fabletics a few years ago exceeded my expectation.Since then I joined the membership and have spent thousands of dollars on items that I hoped would have the same fit and quality, but none of it does. Fabletics changes their product too much, I can buy 4 different patterned leggings from the same line and the products don't always have the same stretch, compression and fit based on the material of the fabric and size. I constantly have to size up or down, buy a different color or pattern to find the right fit… and sometimes I never do and just end up returning it all. That is extremely frustrating! I would like to find my right size and fit and be able to order online and know that when it arrives it will consistently have the same fit. Also, yes I have gone in and been fitted by the store workers several times and that still has not helped, so at this point I'm moving over to another fitness clothing line. Also can you bring the optional 9 in biker shorts back everyone doesn't like to wear short biker shorts… they have gotten shorter and shorter every year.
6 in… 5 in… 2in…again inconsistent

Service
Value
Shipping
Returns
Quality

Date of experience: October 1, 2024

Thumbnail of user heatherw1710
California
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

My addiction to this brand has reached epic proportions. The customer service was so on point in helping me get the biggest bang for my buck. They were friendly, helpful, and greeted me with a smile. Customer service unfortunately, seems to be something of the past these days. However, that is not the case with Fabletics. They still continue to provide a Fabulously wonderful customer service experience and for that I am thankful and proud to spend my hard earned dollars here.

Date of experience: September 3, 2024

Thumbnail of user alanm1594
Indiana
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

So Fabletics has this subscription service to get the VIP pricing, you have to call and cancel. Pretty sure with new legislature this is illegal. If you can sign up with the click of a button, you must be able to cancel just as easily. Don't bother they suck...The person i interacted with when i did call and cancel was incredibly helpful and patient and understood. She was the only delightful experience. Hence the 2/5

Date of experience: August 3, 2024

Thumbnail of user xx212
Michigan
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

👎 they make it incredibly difficult to cancel by placing multiple obstacles in the way. Also, if you have more than one person in your home who wants their own account, they may cancel your order assuming sale stacking, though sizes are different. Which is hilarious and makes no sense.

Date of experience: September 1, 2024

Thumbnail of user kevinx447
California
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

The package exceeded my expectations— especially the joggers. They fit so well and have pretty good ventilation which is perfect for me because I get hot very quickly. I am about to purchase a few more.

Date of experience: September 1, 2024

Thumbnail of user amandac2863
Massachusetts
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Like the products, but the mobile website experience is terrible. Site "freezes" regularly requiring you to go back and lose your place. Products are also discontinued so quickly that it's often hard to find things I want in my size.

Date of experience: September 1, 2024

Thumbnail of user jamesk4196
Nebraska
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

This was my first time ordering with fabletics since they were having a sale. Shipping was a little slow, but not their fault. Once I got the shorts, fell in love. Great fit, so far great quality. No complaints. We'll see how they hold up.

Date of experience: September 1, 2024

Thumbnail of user kimberlyc2486
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Love the many styles that Fabletics offers. The quality is nice! They often have good sales and discounts. I often buy for myself, my teens and even my husband.

Date of experience: October 1, 2024

Thumbnail of user rakuk
Missouri
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Good quality and stylish clothes but super weak website. Website is slow, does not work. Unable to search properly or sort or filter categories. Very slow and horrible experience.

Date of experience: October 1, 2024

Thumbnail of user alberts688
Florida
2 reviews
0 helpful votes
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September 12th, 2024
Verified purchase

I ordered some shorts for my grandson, and at the time thought I got a great price, but to my surprise a ridiculous charge appeared on my credit card, upon calling fabletics, it turns out to get the good price, you have to pay a monthly premium,that they fail to tell you about when ordering very dishonest won't be doing business ever again! With fabletics..

Date of experience: September 2, 2024

Thumbnail of user philipc994
Indiana
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Very little in stock size and colors. Bought 3 Pair of shorts for 10 dollar each using the new member promotion. Had to return because they were the wrong size. Could only trade in one pair because of lack of inventory. Did not credit my card for the other pair. Gave me store credit which is worthless because the lack of inventory. My replacement pair never got re order and had to call three weeks later to get it done. All and all my 10 dollar shorts ended up costing me 54 dollars and 5 weeks of wasted time. Same price, more inventory, and get in two days from Amazon.

Date of experience: September 5, 2024

Thumbnail of user jenniferk2712
New York
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

The quality, fit and style of clothing has been great. It's actually pretty easy to skip the month if you don't want to be charged. What I really don't like is that if there is a sale, you can't get the sale price when using your member credit.

Date of experience: August 4, 2024

Thumbnail of user dianet1496
Florida
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I think it's a scam - to get the good prices you need to be a member and they automatically charge you every month but then put their items on sale for considerably less than what your monthly charge is. There is no reminder that the charge is coming (unlike every other membership I've ever had). It feels very deceptive. And then trying to cancel the membership is convoluted and not easy. Won't be purchasing from here again.

Date of experience: August 1, 2024

Thumbnail of user nicolec2743
Arizona
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I enjoy shopping on the website normally. However, it was fun to be able to go into a shop and try different items on to see how they looked and felt. The customer service was friendly and helpful.

Date of experience: October 1, 2024

Thumbnail of user jamesd8414
Illinois
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

Excellent customer service
Went out of their way to assist me

Date of experience: November 9, 2024

Thumbnail of user jasonp2240
Ohio
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Nothing more to say. I ordered quite a few things for a vacation. My items arrived 10 days after my order was placed AND not in time for my travels.which is why i purchased them. My items were delivered within the company's delivery expectations. That said, i order from other competitors and receive my items within a week at the most. I feel you all have some work to do with a more timely delivery time. Also, your tracking system is not good at all. Disappointed. This was my 1st order as a new member, i've since skipped the past two months as I decide wether to cancel or not. Just a bad taste in my mouth with this experience.

Date of experience: September 3, 2024

Thumbnail of user kylem1197
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The clothes I purchased were excellent! I ended up buying two sizes and knew I would need to exchange some of them. I went into the store and the customer service is outstanding as well.

Date of experience: October 1, 2024

Thumbnail of user jasminep253
New York
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

I truly love Fabletic's and their wide variety of athletic wear they offer! The site is very easy to navigate and I love how they show suggestions under each item that match it instead of having to go search for the complete outfit!

Date of experience: August 10, 2024

Thumbnail of user malvenaw
California
1 review
0 helpful votes
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November 19th, 2024
Verified purchase

I bought some pieces and was automatically registered for a subscription. Its hell to get out!

Date of experience: November 9, 2024

Thumbnail of user annem1925
Oregon
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

If you don't use your credits fast enough they expire. Then you pay $59.95 for a credit and something will go on sale for like $23.98, so you either lose money from the credit or pay out of pocket. Also there are some favorites that I wish they would stock. It really is a shopping pain and ends up costing way too much. I just want to use up my credits and get out.

Date of experience: September 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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