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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user hillarys111
Utah
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I was excited about the sale and that's why I signed up. However, they didn't have enough styles and sizes for me. I needed more bras and there weren't enough to choose from.

Date of experience: October 4, 2024

Thumbnail of user maryk4271
Florida
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I used to really like fabletics as an over all, go to fitness app. I have been a member since the beginning. But now I find that they often do not have my size, the outfits are weird colors and combinations.

Date of experience: September 2, 2024

Thumbnail of user joslynmonroee
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Saw ad…needed a bra…believed your guide…paid the expensive fee…received item…wrong size (even though it was my size). Ordered another expensive bra because I made the wrong selection and boom the bigger one is still not my size. Manipulation over…not reputable…showing things that are not true for orders…I'm retired and will spend my money on real advertising…not lies

Date of experience: August 1, 2024

Thumbnail of user thomasg795
South Carolina
3 reviews
6 helpful votes
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August 11th, 2024
Verified purchase

The time from order placement to order shipped is extremely long. After that wait the time from shipper pick up to actual delivery is even longer. I think they must ship by mule train. Also, inventory is low. It's difficult to get what you want. Nice shorts but with these problems, just buy somewhere else. I cancelled my membership due to inventory shortages and the long order fulfillment and shipping times.

Service
Value
Shipping
Returns
Quality

Date of experience: August 1, 2024

Thumbnail of user kerstinc12
Florida
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Took advantage of another great deal with quality products. My only complaint thus far is I have been trying to get a specific pair of pants for my spouse and they have been out of stock since the end of June.

Date of experience: August 4, 2024

Thumbnail of user erinw626
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The product is amazing and honestly as long as you are a member it's very affordable. However my only issue is they never have my size (med/large) in tops. They are always sold out in the sets.

Date of experience: October 1, 2024

Thumbnail of user ronaldl1428
North Carolina
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I am a new Fabletics customer, and the product quality and options are amazing. I also enjoy flash sales and opportunities to make impulse buys. My only issue is the delivery process and the time it takes. I don't understand how there is a subscription but no free delivery. I've also experienced orders getting lost in the delivery process and I have to contact customer service and go through the process of getting a new shipment. It would be great if they could ship items from the Charlotte store vs CA. However, I will stick with it for a few more purchases to see if I can get the 5-star experience.

Date of experience: August 1, 2024

Thumbnail of user angelad2029
Wisconsin
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I have multiple colors of one item. Upon wearing one color for the first time, the dress ripped due to the area being poorly stitched. I compared it ro the others, and it was visibly different in how it was sewn. I wrote to customer service. They quickly helped me. Got a return label sent to me and a new one was sent out. This was easy and very much appreciated!

Date of experience: August 5, 2024

Thumbnail of user arathis3
Washington
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

Love the products! Delivery is very slow, takes more than 10 days all the time.

Date of experience: November 5, 2024

Thumbnail of user piar19
South Africa
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

The colours and style of the sets were wonderful. I would have liked if the black sets were the same shade of black. Nevertheless, I love my fits, very flattering and very comfy.

Date of experience: October 3, 2024

Thumbnail of user hermana54
Germany
1 review
0 helpful votes
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September 12th, 2024
Verified purchase
• Updated review

I love Fabletics products and I wish that they would stock all of their products in store because buying online is an adventure, the shipping department and the delivery company are not in sink we each other, they do not give updates I had to call several times to inquire about my items. So until this is corrected I will not order anything

Date of experience: September 2, 2024

Shipping process the worst ever
June 13th, 2024
Verified purchase
• Previous review

Let me start by saying your product is made well and I would like to see more sizes available at the store because shopping on line is easy but your shipping partners are the worst's. Every order I've made on line I have had the same experience BAD and it has left a bad taste in my mouth and I haven't made a purchase since my last purchase.

Date of experience: June 3, 2024

Thumbnail of user davidl7024
Tennessee
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

As someone who is talk and on the slimmer side - It is very difficult to purchase clothing online. When I go into the stores (located in central Florida - Orlando / Tampa locations) there is a lack of colors and sizing. I was just in the mall location in Tampa and they had minimal selection for men. Its almost as though the men's selection is an after thought and makes me question why I have a membership

Date of experience: August 1, 2024

Thumbnail of user monicat474
New Mexico
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

There is no place on this site to cancel a subscription. You need to remember to skip one month at a time. Also the clothing is poorly sized and doesn't fit well at all. I have yet to "accidentally" purchase something I liked.

Date of experience: August 5, 2024

Thumbnail of user lisar3627
Minnesota
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I love the shorts and leggings but I wish you'd have more shorts in a bit longer length, like 7 or 8 inches. The 6-inch shorts are a bit short for some of us.

Date of experience: October 1, 2024

Thumbnail of user albertr525
Arizona
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

The quality of the clothes and new styles is great. The biggest issue is both the app and online site don't communicate and relay the same information. When trying to place an order some items will show pick up available in store. Try to add to cart and the function won't proceed to the next screen. Try it on a web browser and it works. It's a lot of back and forth but the biggest issue is the My Reviews portions. I've had over 8 different orders recently and NONE I am able to review to get points. Online with a web browser it says, " Sorry, you don't have any products to review." while the app shows all eligible items I can review. I try to review them on the app and they don't remove from the list or generate the review points in my balance. It is frustrating and I guess the only way we are rewarded is by purchases. Never seen an another company site and app be this terrible. Will probably be ending up cancelling my membership after this next order ships.

Date of experience: August 1, 2024

Thumbnail of user kimberleen20
North Carolina
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

I have been wearing Fabletics for quite some time. The quality has never changed it is high quality and I love the way they fit! I will continue to wearing Fabletics💞

Date of experience: October 2, 2024

Thumbnail of user carola1766
Utah
2 reviews
0 helpful votes
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August 14th, 2024
Verified purchase

I keep my account active so I can get workout gear whenever I want. They also have great sales from time to time. It's a little expensive and too much clothes if I buy monthly, but I can easily skip the month, but then still buy sale items or new releases if I want something.

Date of experience: August 4, 2024

Thumbnail of user rebecal44
New Jersey
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

The Maternity Clothing is basically nonexistent. I can't even remember the last time the added new items or restocked. I keep getting asked to remove my review but nothing has changed so I stand by it.

Value

Date of experience: September 2, 2024

Thumbnail of user waded85
Arkansas
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Love the shorts. Very comfortable and look good. Unfortunately the cost of the shorts is through the roof. I can get just as comfortable shorts through another online company and have them within two days. All in all, if the price was better, I would excuse the shipping time. I made initial order and then cancelled simply based on the long shipping timeframe

Date of experience: September 7, 2024

Thumbnail of user jacobw816
Louisiana
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I signed up for a membership based on an offer for "2 pairs of shorts for $20". It was not made clear to me that I was signing up for a $60/month membership. I received 1 pair of shorts for that $60 plus shipping. I feel this is predatory.
But that's not my main problem. The clothes suck $#*!. They all arrive with threads coming out and more threads come out with every wash. I tried a few different variety of clothes and found the same to be true for their dress clothes and other athletic apparel. Now I don't wear them out in public not only because they are falling apart. But I fear that someone I like will see the fabletics logo a think I am a gullible person who falls for scams.

Date of experience: September 2, 2024

Thumbnail of user jamiec1387
New York
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Didn't read the fine print and was signed up for months. They charge every month and at the end I caved and purchased $14.99 underwear bc I just wanted the subscription to stop. My son loves the shorts however I would rather pay for Lululemon and not have an ongoing subscription

Date of experience: August 5, 2024

Thumbnail of user stefanim37
Washington
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Love the items not happy with returns not very user friendly for sushi live remote and rural

Date of experience: November 1, 2024

Thumbnail of user hilaryt66
Georgia
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

First purchase clothing was worth what I paid. When they charged me the second time everything was so expensive couldn't really buy anything that I needed because it was all so expensive

Date of experience: October 4, 2024

Thumbnail of user gabrieller136
Arizona
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

I canceled my cup membership two times and yet every few months they still take $60+ out of my account. It should be easier to cancel and it should stay cancelled

Date of experience: October 2, 2024

Thumbnail of user chelseac379
Illinois
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

It's not fair at all that the prices triple if you don't have a membership. I understand having a discount but the prices are so high without the membership that you can't even buy their items.

Date of experience: October 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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