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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,900
Neutral
299
Negative
1,380
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user suew696
Texas
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

Love your merchandise, love the sales. However, almost always impossible to find my husband's size in clothes that match each other or are in coordinating colors. Especially if an item is on sale. Thinking about discontinuing membership because of that.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Sue,

Thank you for taking the time to let us know about your thoughts on product availability and membership. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user joshw351
Alabama
1 review
2 helpful votes
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January 14th, 2022
Verified purchase

Materials are cheap and shipping is questionable. Two orders and both have been "in transit" for extended periods with original shipping estimate missed by weeks. When order finally arrived the quality was worse than expected, but probably in line with the super discounted price. Their subscription model is a bad deal when the monthly cost and resulting "member credit" has you paying higher than their own sales prices that they run pretty often.

Value
Shipping
Quality

Date of experience: January 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Josh,

Your feedback about our shipping process and delivery timeframe is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user kendras177
Canada
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

I would say I've had about 75-80% satisfaction with my clothing orders. They are very well made and great fabric however, some sizing has not always aligned.

I dislike the requirement to "skip" each month or you're billed for a 'member credit'. That's just not ethically right to me and I wish they'd do away with it.

Date of experience: August 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kendra,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and our sizing is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user andrews2663
Wisconsin
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

I've changed over my entire wardrobe from the mainstream brands (Nike, adidas, etc) to Fabletics and I can honestly say it's been a great move. Everything is good quality, properly priced and fits well. Glad I made the switch

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrew,

We are happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user rezab7
California
1 review
0 helpful votes
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September 4th, 2020
Verified purchase

My kid just wanted to buy a few items. This notion of a subscription clothing service is insane. You'll have little success, I think, as people start to discover the charges mounting on their credit card. You need to do a better job of pausing things when it reaches some limit (which needs to be very low)... continually charging people for clothes is ridiculous.

Date of experience: August 5, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Reza,

Thank you for writing a review! We are sorry to hear if you disliked how the VIP Membership works. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user olgak11
Nevada
1 review
8 helpful votes
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September 8th, 2015

The scan to get your info and start charging you $50 for stuff you didn't buy. In addition, the product is low quality and doesn't fit the sizes. Additionally, it takes three (3)! Weeks to get your order. And when I called to cancel the so-called VIP service, I was put on hold for 13 minutes, than obnoxious customer service person was rudely lecturing me and explaining how my reasons for cancelling are not good enough! Horrible, awful, shameful company. Kate Hudson should not be associating herself with this kind of scams. Embarrassment!

Date of experience: September 8, 2015

Thumbnail of user zayrak
Georgia
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

My wife ordered (2) pieces of clothing. The top piece arrived damage. I proceeded to make the claim in their site, however a message appeared that the particular piece of clothe could not be returned. Very disappointed because we have been loyal customers for long time.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Zayra,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user tahneec4
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Hey! Okay I never leave reviews but this really deserves one! I got two tights. One of them tucks in my tummy and the other has zipper pockets on the side. Both are INCREDIBLY COMFORTABLE! Like they're true to size, they don't roll down you don't even feel them on you! I am super happy with my purchase and I wanna buy more! I'll probably do a YouTube review on my channel ‍ 2 for 24 was a steal! Even one for $24 is nuts for the quality! For everyone who says big girls can't rock tights…never tried these ones! They compliment ur body. Okay I'm done…y'all go get these lol

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Tahnee,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your needs! We appreciate the time you took to share your experience with the other members. Keep rockin' in your Fabletics items!

Best,
Kim

Thumbnail of user jamest2606
Virginia
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Soft, stylish, durable and fits amazing. Every time I go into my local store either for a purchase, window shopping or exchanging the staff is welcoming and extremely professional. After my first experience and purchase I've switched my entire work wardrobe over to Fabletics mens line. Just love your stuff.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi James,

Thank you for your amazing feedback! We're happy that you love the style and the quality of the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!

Best,
Kim

Thumbnail of user kristal44
Canada
1 review
7 helpful votes
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December 5th, 2016

First time ever reviewing, but I'm seriously feeling defeated. I have endless clothes from this site that don't fit, refunding was impossible, so I've given 75% away to charity. I've been a member for a year, tried to cancel many times. Their phone has disconnected me, they pretend they can't hear me and hang-up, won't reply to my emails or engage on the website chat. I'm going to cancel my Credit Card as I think I'm out of options =(

Date of experience: December 5, 2016

Thumbnail of user erinc472
Illinois
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

Last order of items received were men's sweats. Both top & bottoms shrunk so much in the washer/dryer it now fits our 10-year-old daughter. Im not at all satisfied with the quality of most items after washing and/or drying.

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Erin,

We're sorry to hear that you are dissatisfied with the quality of the item you received from us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user joannf115
Arizona
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

When I get your product I absolutely love it! That is what keeps me coming back. But this last time my order has taken 5 weeks to get delivered and you always seem to be out of the cute items in my size, very frustrating.

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello JoAnn,

Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane

Thumbnail of user patricialynl
California
1 review
0 helpful votes
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January 18th, 2022
Verified purchase

I don't want to spend $150 on LuLu's. I love almost all of my Fabletics finds. Every collection has its own form of quality. I've been super happy to look and shop for workout clothes. While finding super cute puffer jackets at the same time

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Patricia,

Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!

Best,
Cathy

Thumbnail of user willw158
Ohio
1 review
0 helpful votes
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September 24th, 2021
Verified purchase

Purchased men's shorts (2 for $24). Sounds like a great deal, right? Wrong! In order to get the deal, you are required to signup for a "membership". This membership will automatically begin charging your card $50 a month and really doesn't get you much besides free shipping and the original promo. Not to mention it's a completely hidden charge. They will NOT provide refunds for these charges and their customer service SUCKS. Shipments have been 5-7 business days delayed from what they originally post. Quality of the clothes is at least respectable but nothing special.

Date of experience: September 24, 2021

Thumbnail of user austinc307
Massachusetts
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

The return system online is impossible. You automatically get sent the same thing when you select exchange not given the option to replace. A customer service agent fixed it. The clothes are nicely made and I have a pair of pants I'm obsessed with. Shipping takes forever compared to any other service. Says shipped but details say "ready to go" for days on end.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Austin,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly to further assist you.

Best,
Dean

Thumbnail of user alishak23
Iowa
1 review
2 helpful votes
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September 16th, 2019

I rarely write online reviews, but this company is such a scam that I wanted to warn others to stay away! They rope you in with their "2 leggings for $24" if you join their VIP membership. What is not obvious upfront is that they will also charge you $49.95 per month after you subscribe for each month you don't purchase anything. Who the heck would willingly sign up for that?! My husband just noticed that for several months we had been charged $49.95 from Fabletics.com when I'd only ever placed 1 order. Today, I spent over an hour on the phone with customer service trying to get some of our money refunded. I was issued a partial refund, but it sounds like others haven't been so lucky. So... not only is the Fabletics company a total scam, but their customer service is inconsistent. Seriously, stay away!

Date of experience: September 13, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alisha,

Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user sarahh752
Tennessee
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

We went into the Nashville physical location and the card readers were "having issues". My mother ended up being charged 3 times for her purchases. The moment was clearly withdrawn from her account NOT a hold like Fabletics keeps saying.

Service
Value
Shipping
Quality

Date of experience: April 1, 2020

Thumbnail of user geogeb
Arizona
1 review
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase

I've waited 2 weeks to receive pants that did not fit - disappointing.
Update. I called and asked for a replacement, something larger, but Fabletics did not have it, so then I cancelled the order. I asked for the return sticker and was advised that was on the way. Same day my account is charged $49 or so, membership fee: apparently me taking advantage of the sale for a pair of $39 pants automatically signed me up for a $50 monthly subscription. And as I was cancelling the sale, I got charged the subscription a whole 8 days early. I cancel everything, returned everything, and I'll want all my money back, and hopefully I'll have nothing to do with Fabletics for the rest of this century!... and all I wanted was some stretchy pants...!

Tip for consumers:
Run! It's a scam!

Products used:
None: I'll stay as far away from Fabletics as possible

Service
Value
Shipping
Returns
Quality

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Geoge,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the fit of our products. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user julieb2027
Connecticut
1 review
0 helpful votes
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December 21st, 2021
Verified purchase

The website is horrible. It lets you put something in your cart even if it is out of stock but then doesn't tell you which item isn't available. ZERO customer service. Rude when you call. Shipping - forget about it. It's like a surprise when it actually arrives because "we have no control over when the shipping company comes to pick things up". For example, I never received an order confirmation via email. The only way to see that it went through was from my credit card statement. Here it is three weeks later, I received an email saying my package would arrive five days ago. Still no package, Customer service has no idea where it is and told me to check back in 48 hours.

Date of experience: December 21, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julie,

Member satisfaction is always the number one priority for us. We're deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve your concern regarding your order and the availability of items we have online. Someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user kaitlink44
Ohio
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

I love how diverse the sizing is… Fabletics is so inclusive when it comes to plus sizes and they create amazing products with quality material that I know will last for a long time to come! Super satisfied customer and would definitely order from them again!

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kaitlin,

What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!

Best,
Mary

Thumbnail of user mimiell
New York
1 review
6 helpful votes
  • Send Message
May 22nd, 2017

This company is running a scam. You can only use your credit on entire outfits, most of which will be out of stock. I have called multiple times to cancel; they even sent me an email to say my account had been cancelled. Four months later I'm still being charged. I've had to call my bank to dispute the charges. Stay away from Fabletics, you'll be sorry if you don't. I'd give this company a zero if I could.

Date of experience: May 20, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Mimiel,

Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Thumbnail of user alexandrac70
Virginia
1 review
0 helpful votes
  • Send Message
December 16th, 2018
Verified purchase

I have been so pleasantly surprised by this line. The clothing is well made, supportive, and flattering. I am able to mix and match separates and create multiple looks, and can stretch these garments beyond athletic use-I find that many of the leggings paired with one of their oversized sweatshirts or nice tops creates a comfortable casual look that is more polished than jeans. At age 40, after 4 kids and in less than perfect shape (though I'm certainly working on it), I am thrilled to have discovered a great clothing line that makes me look and feel young and beautiful.

Date of experience: December 13, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alexandra,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!

XO,
Ivy

Thumbnail of user jessicag131
Oklahoma
1 review
11 helpful votes
  • Send Message
March 9th, 2017

Okay... I am a member of Fabletics, and Just fab as well as the fab kids line. It clearly states while your signing up that their will be a monthly charge if you don't opt out by the fifth day of each month. Opt out via phone or from your account. Super simple, I've never had a problem. So if anyone signed up and didn't know what they signed up for its no one's fault but their own. They do not hide it in fine print, it is very upfront. For the price, quality is very good! I really don't get where all these bad reviews are coming from. It doesn't take a rocket scientist to follow the simple directions they have as YOU are signing YOURSELF up! WOW! And btw Kate is great!

Date of experience: March 9, 2017

Thumbnail of user darylh164
Connecticut
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Great products, good prices.

Only complaint at the moment is that five inch The One Short web liner rolls up something fierce prompting me to constantly stop and unroll it and pull it down out of my crotch.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Daryl,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user michellem53
Michigan
1 review
6 helpful votes
  • Send Message
July 17th, 2014

This website is a complete scam!
Like many others, I made ONE order.
I did not agree to pay for a subscription for $50/month that is non-refundable (but you can use it as store credit). They conveniently have this "agreement" in very fine print at the very bottom of the page, where they know no one will read/see it.
Also, good luck trying to cancel your subscription! If you want to get anything accomplished you have to call them and listen to someone babble on about how great their company is and why you should stay with the subscription.
HORRIBLE company. This company won't last very long, it's only pissing off a lot of people that are being screwed out of their money!

Date of experience: July 17, 2014

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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