Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Love most of their products. Good design and quality. But don't really like the membership system. Can't but every month. Even skipping the month, it just seems too much. I'm trying to quit after spending all my points.
Date of experience: November 1, 2019
Have never been happier with workout pants... Plus... Pockets! (Plus secret waist band picket so I'm not noticeably showing off my drivers license) the Capri fit was perfect for my petite height. The full length were a touch too long but not noticeable. Completely satisfied with my purchase, happy early birthday to me
Date of experience: August 31, 2018
Hello Lauren,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
These clothes have a lot of plastic in them, which makes them stint when you work out.
I missed the cancellation date by accident three times-- I swear they didn't send me the email notification. Either way, it is completely pointless to sign up for a monthly subscription. Just go to TJ Maxx and keep your freedom to NOT be forced to shop with a company. I ended up getting ripped off in the end. Long story, but have a pair of pants I don't like, and didn't get to spend $100 of credits. Kate Hudson is also a terrible actress.
And when you want to use the credits, you always have to pay extra cash. The deals were never as good as the original deal they lured me in with.
Tip for consumers:
don't sign up
Products used:
yoga pants and tops
Date of experience: April 7, 2020
Hello Naomi,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I loved the discount that I got with my first order - I was able to get a great deal. The monthly deals... eh. I almost always skip the month, and will cancel soon, probably. My oldest stuff is about 7 months old and starting to pill at the seams and get loose threads. I've gotten several items that needed to be returned because they were just really bad quality.
I don't like that I am not able to choose any top & bottom for my credit of $60, and the outfits selected for me are often priced near to $60... therefore, I'm not saving ANYTHING. If I want a specific item, it's almost always priced less than my credit. Why would I give you $60 and then let you send me something priced at $40? That's asinine.
Date of experience: September 1, 2022
Hello Amanda,
Thank you for writing a review! Your feedback about the Member Credit is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Quick deliveries. Never an issue w returns- rarely returned anything I bought. Very accurate description of items offered. Really like the pics of "real" people in the clothing- gives a more realistic view. Only problem- checking the site often enough to get in on the deals before they're gone!
Date of experience: February 16, 2022
Hello Ami,
Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you you right away.
Best,
Chad
I saw what looked like a great promo on Facebook offering 2 pair of shorts for $24.99. I purchase. The shorts arrived in the two colors I'd requested. However, the shorts in red were smaller than the ones in blue even though they were marked as the same size. I didn't worry about it and thought I'd keep them as "goal" shorts. I noticed over the next 2 months that Fabletics was charging me $54.99 each month for no reason. I had to go through the effort of researching their phone number and calling support to find out why. I was told I was auto enrolled in a clothing membership club that charges my card each month whether I buy anything or not. Fabletics committed to refund the $111 in charges, but I haven't seen the credit yet.
Major hassle, not worth the time.
Date of experience: August 1, 2022
Hi Jared,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
I ordered four pairs of shorts, three pants, and a pair of joggers. Never got a single tracking update. It took them 30 days to finally admit they never shipped anything out and issue a refund. Four weeks of calling in every week wondering where my clothes are, every time being told to just "give it another week" before they finally gave up.
Biggest scam bull$#*! instagram company you'll ever find. Avoid like the plague.
Date of experience: August 1, 2022
Hi Andrew,
Thank you for providing feedback regarding your order! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I tried skipping a month and was unable to do so and then received an email that I had been charged for two months. They kindly refunded me the membership fees (both) and were willing to cancel since I expressed financial hardship. This kind of customer service does not happen out there, truly impressed and grateful. Note, be kind to people you talk to on the phone, it helps!
Date of experience: January 6, 2017
I was going to buy something on this website but after seeing that I have two options for buying a two pack of shorts "The Franchise Short 2-Piece Kit"
119.90 Or 24.50 with a almost 60 Subscription / monthly (700 yearly if you do the math)
I'm just gonna go ahead and take one of Kevins advice and never pay $100 for a pair of shorts that was literally in one of your marketing hours so for you guys to charge $100 for shorts or try to ponder scammer scheme is ridiculous.
Also the next ridiculous thing is inconsistency in your reviews most reviews are low stared reviews about your "Poor Quality Clothing" and very very bad customer service! Now it is very nice to see that you guys reach out to everyone of these people but nobody has updated their review.
Additional thoughts
30 day shipping sounds like drop shipping. Are you?
Note I wanted A screenshot for proof and price went up to 79.95
Date of experience: June 3, 2020
Hello Blais,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
There is no customer service in the US. Don't even try contacting them via chat on their website. I was left waiting for + 1 hour without a response. They process refunds by CHECK that take 8 to 12 months to arrive in hopes to discourage you from making a refund request and keeping their service. They sell your information to magazine subscriptions. I received 8 magazines at my house shortly after my first purchase. They do not apologize for their poor service or their inconveniences to their customers. Their facebook and twitter is littered with angry customer experiences. Learn from all of us who were burned and avoid this company at all costs.
Date of experience: May 25, 2018
Hello Lynn,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.
Best,
Ivy
I purchased a pair of leggings and after only 3 wears the inseam on my right inner thigh came undone. When I called to see if they would provide any compensation or exchange them they told me that once they are worn there are no returns and put me on hold for half an hour before I finally hung up in pursuit of "compensation". I would highly recommend to others to be picky about where they purchase their cloths - obviously anywhere but Fabletics.
Date of experience: December 20, 2019
Hello Sara,
Thank you for letting us know about your issue! We will use your feedback to improve our products and service. One of our Member Services team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Clark
I saw an add on TV and started making a purchase. You will be automatically registered for VIP membership for 49.95/month... no reminders to cancel or make a purchase... they will just happily charge 49.95 each month... this is bull$#*!. Those active pants suck.
Date of experience: May 22, 2018
Hello Mahi,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I haven't had my account for very long but so far i'm pretty impressed. The quality is really good, especially for the prices I pay considering that i only purchase when they have a sale. I have tried other companies but i've had to chose between bomb quality $100 leggings or made in China trash for $35. If there's someone with both, the amount/range of products was very limited.
My only complaint is that if you miss something you really liked, they don't seem to restock. They just release new stuff monthly instead.
I think that remembering to skip the month so totally worth the discounts you get, its not that serious. Not sure why people are saying its a scam. Plus I find it difficult to forget since I receive emails from them letting me know that its time.
I did however learn from these reviews not to mess with store credit at all but it isn't necessary to mess with it in order to enjoy the whole thing
Tip for consumers:
I think that if its gone, its gone. They don't restock.
Make sure you wanna mess with store credit.
No, its not a scam. You just gotta read what it says. Its right on the checkout page, not hidden.
Date of experience: June 27, 2018
Hello Jane,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
XO,
Ivy
I ordered some workout gear many months ago and returned them as the fit and quality were poor. What I didn't notice was that Fabletics has been charging me $49.95 / month since that time. Not sure what I signed up for, but I can assure you it was not intentional. I finally realized they were charging me for nothing. I called their customer service folks to get the charges removed. The first agent put me on hold, never came back on the line, and subsequently hung up on me. The second agent promises a full refund in 5 - 10 business days, so hopefully I'm done with them. My advice, stay away.
Tip for consumers:
stay away.
Products used:
none
Date of experience: February 18, 2021
Hello Jennifer,
Thanks for writing a review! We are sorry to hear if you are unhappy with our products and services. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
When I first joined Fabletics about 5-6 years ago, I was impressed. Items were in stock, orders came fairly quickly, customer service was good. Since they have grown, all of the above have decreased substantially. While I like the quality of most products, I hesitate to order from them. Many times, a particular item will have extremely limited availability in my size and preferred color. Delivery time is terrible. Customer service is less than impressive.
Date of experience: April 2, 2023
Hello Kim,
Thank you for writing a review! We value your feedback on product availability and shipping time frame and would like to address your concern. Our Member Services Team will reach out to you right away.
Best,
Allison
Before 'getting started' they very vaguely mention that one of the benefits of fabletics is 'flexibility' in that you can opt out by the 5th of the month and with hindsight this makes sense of course. At the time it was completely unclear what this actually meant. You have to give your email address even before you see their products and that is how you 'sign up' to their scam and the cascade of damage is done. Granted what I bought from them was nice but I don't appreciate being taken advantage of. Also, all their 'good' reviews look fake. No reasonable person would knowingly sign up to this. As a company they should be worried about the inevitable consequences of an illegal operation. To deal with them go through your bank.
Date of experience: February 18, 2015
I am surprised Fabletics received so many bad reviews. First of all, people who get upset tend to express their feelings more. $25 for your first outfit is very generous from Fabletics. I am repeating what other people said; you have to know what you sign up for. If you don't want to be charged $49.99/month, call customer service and cancel your VIP membership. Win – win situation; you get a bargain for one outfit. When you collect 1000 points, you get 1 free outfit. Points collect through purchasing and product reviews.
Overall, my experience has been great. I purchase outfits often; good quality – worth the money. Although one time I forgot to skip a month, I still could use the credit for next purchase. Credits charged rollover, does not expired.
Tip for consumers:
1) Skip a monthly purchase by the 5th of each month or you will be charged $49.99
2) If you cannot remember 1) , call to cancel VIP membership
Date of experience: March 13, 2015
Was getting charged every month 49$ without my permission. Email about charging my bank account by Fabletics either was never sent to me or was going in Promotion Folder (which nobody really checks). Had to call 2 times in order to get refund, with no success. Do not sign up for their membership.
Date of experience: July 7, 2018
Hello Nora,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our member service team will contact you shortly.
Best,
Ivy
Loved that I could get some good quality inexpensive leggings, but they just didn't fit me properly and just kept rolling down my torso. Oh well, it was a good try. I'm sure they work great for others
Date of experience: May 1, 2023
Hello Sarah,
Thank you for providing feedback about your experience with the products you got from us. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I've been double charged multiple times for items or subscription fees and customer service is always unhelpful in resolving them. I'm always out money without a purchase and am extremely disappointed
Date of experience: May 19, 2022
Hello Mallory,
Thank you for writing a review! Your feedback about our charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I actually really like the solid power hold leggings. The biggest issue I have with Fabletics is that they don't restock. They bank on making new styles monthly. If something happened to a piece of clothing you liked, you're never going to be able to buy a replacement. I can't understand why they won't just keep some basics available for purchase. Everything goes out of stock and never comes back.
Date of experience: November 29, 2018
Hello Wendy,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I've been eyeing Fabletics for awhile and was finally going to give it a try as a friend loves her items from there. After waiting literally over a month they still do not have any of the items- especially pants in size medium. Based on this alone there is no way I will ever order from them especially since it is membership based. Seriously disappointing...
Date of experience: February 21, 2020
Hello,
Thank you for writing a review! We're sorry to hear if you find our selections limited, especially in the pants you preferred in your size. We value your feedback and it is important to us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I would say that typically it is hard to find matching sets in my size. Usually, a lot of sizes are sold out and unavailable for people who need larger sizes. Also I haven't used it recently because the maternity selection is very limited.
Date of experience: July 1, 2022
Hello Michelle,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I recently found that they were charging me for credit even the month I shopped, which it should be only charged if you didn't order between the 1st to 5th of each month. At least, that is what I have agreed to for years. So I contacted them and got an answer like this --- they changed their policy by sending out marketing emails and counting them as "informed" enough. And they also updated their "how it works" page. So they sneakily charged everyone an extra credit every month when you think it was still "shop or skip"!
This is a fraud! I'm reporting this company and spreading the word in every way I can. And NO! They will never get my money ever again!
Date of experience: July 20, 2022
Hello Sabrina,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The old school power hold leggings are great, but there are so many different fabrics now that it is easy to order the wrong ones. Secondly, I have purchased what I thought was the same sports bra - (same name) - but not actually the same. The final challenge - it's difficult to return things. The inconsistency and difficulty in returning items has made me move more to shopping local (for less cost) versus risk ordering on fabletics.
Date of experience: July 5, 2022
Hello Susan,
Thank you for your feedback! We appreciate your feedback on the product you received and your shopping experience and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hi Katie,
Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane