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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,900
Neutral
299
Negative
1,380
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user briand622
New York
2 reviews
0 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

I ended my vip membership due to seeing an import tariff charged to me. You are having this stuff made in china very cheaply. I don't do business with companies that make products out of the usa and then charge the fee to get it here. I would rather buy american at that point.

Date of experience: September 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brian,

Thank you for sharing your experience with the taxes and products we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user kolbim
Rhode Island
1 review
1 helpful vote
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July 24th, 2019

I ordered two pairs of leggings from fabletics more than 3 weeks ago and still have yet to receive them and my tracking says "pending" after it said to be shipped yesterday by the end of the day. Their website guarantees "fast shipping".

Date of experience: July 24, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kolbi,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user emilyh1068
South Carolina
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I wrote an earlier review & a customer service team member said they'd reach out right away - they never did. I contacted them a few more times but no response. They only reply on here for appearances.

Service
Value
Shipping
Returns
Quality

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user jamesc5820
Texas
1 review
1 helpful vote
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December 1st, 2022
Verified purchase

They would not honor a day late request to claw back the subscription, charged me $60, and beat around every single question I had. It's like my questions didn't matter, the rep just read off her script and didn't answer anything. Horrible experience and will not be buying from here anymore which is unfortunate because I like the shorts. No way I will go through that again though.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

Thank you for writing a review! We value your feedback on the charge and would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

Thumbnail of user mariav16
California
1 review
11 helpful votes
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July 18th, 2014

Are you people serious? How is it the company's fault that you CAN'T READ? I got my outfit for 50% off, loved it and knew exactly what I was signing up for when I bought it. I now regularly get athletic clothes from them and find them to be extremely competitive in price and quality with brands like lululemon. If you don't want to pay the $50 on any particular month, you can easily go online and skip a month and returns are easy, same thing, go online and just return stuff. The people giving this site 1 star ratings need a reading course and a class on how the internet works. I love my fabletics, 5 stars all the way!

Date of experience: July 18, 2014

Thumbnail of user lucijab
Illinois
1 review
7 helpful votes
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March 27th, 2018

Total crap did not realize that by ordering I have also joined a VIP club for which I will be paying $50 every month. It took me two payments to notice something's up and this has been such a waste of money. My bad for not reading the fine print I guess. But why on earth would anyone want to pay $50 every month for membership at a store where you will be spending anyway!?
So disappointed with this brand!

Date of experience: March 24, 2018

Thumbnail of user audreyc153
Colorado
1 review
1 helpful vote
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December 21st, 2020

Completely wrong order received. Paid for 4 items, received 1 and it was not what I ordered. Called and am currently on hold for ~16 min+ with rep waiting for resolution. Shipping address verified so obviously warehouse mistake. Received a small flare legging that was definitely not purchased. I am disappointed because my friends have had nothing but good things to say about Fabletics.

Date of experience: December 21, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Audrey,

Thank you for sharing your feedback! We are sorry to hear if you received a wrong item. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user dianah71
Virginia
1 review
5 helpful votes
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August 9th, 2017

My daughter fell victim to this scam! She bought two leggings in March and unknown to her she was being charged 49.95 a month for the past 5 months. She is deaf, which makes it difficult for her to get a good paying job. Fabletics just took 1/4 of her monthly salary from her. SHAME ON YOU! I am very disappointed that Kate Hudson is co-owner in a company that scams people with their fine print. When I chatted to cancel, they kept saying she had credits she could use, but they don't calculate the credit when she tried to use them. Additionally, one of the leggings got a run in the leg the first day she wore them. This may require court action. I am furious!

Date of experience: August 7, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Diana,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Thumbnail of user yvonnec76
GB
1 review
6 helpful votes
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September 7th, 2018

I cancelled the account in May, but they continued to take payments. This ongoing saga has been going on for one month, they are telling me I need to use the credits but I don't want too as the account was closed. I have had different responses from different operators. Today had a link to an online chat to try to resolve but surprisingly enough it's not even working. This is the worst company I have ever dealt with. I wonder if Kate Hudson is aware of the awful service received and continuous scams in terms of them taking money without your permission. I'm currently battling to get my money back for May, June and July. Will not recommend this to anybody.

Date of experience: September 5, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Yvonne,

We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user alexandrad43
Canada
1 review
8 helpful votes
  • Send Message
July 2nd, 2018

I just cancelled an order of 4 leggings 12 hours after I purchase them online. Thank goodness I read the fine print. Beware consumers! When you purchase leggings under a VIP price you're automatically locked into a VIP membership. If you do not purchase anything the following month between the 1st and the 5th your credit card will be charged $49.95. All I can say is this is Shady! Many people don't read the fine print or check their credit cards monthly. This is an unfair and sneaky way of doing business. I highly recommend nobody purchase this product due to principal. Didn't we learn that Honesty was the best policy? I guess people's bottom line doesn't matter to fabletics or Kate Hudson the face and owner of this company. It's easy when you have millions. I'm not American I'm Canadian and this is not how we do business!

Date of experience: July 2, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Alexandra,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user hannahq122
New Hampshire
1 review
1 helpful vote
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April 14th, 2024
Verified purchase
• Updated review

How is it that my member credit can be spent on only one item valued less than the $65 I spent for the credit, but if I cancel my subscription and restart it I can get two items for $24. That's bogus. The leggings are fantastic. I love them. The bras have never fit me well.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Hannah,

Thank you for bringing this to our attention. Your feedback on how the VIP credit is used and the membership will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

My boobs pop out of all the bras. They are so wide open in the chest….
October 1st, 2022
Verified purchase
• Previous review

I have tried 4 different bras and styles and they are all cut so deep that my large breasts actually fall out the front of them. It's absurd. I like the leggings, I wish they came in thicker material in cropped length. And I would appreciate more two for one deals after becoming a member. The new member offers are great, but ultimately I do not feel the subscription is worth it.

Date of experience: October 1, 2022

Thumbnail of user jenniferk1626
Michigan
0 reviews
0 helpful votes
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January 12th, 2022
Verified purchase

It's stupid. Buying leggings and fuzzy slippers should be fun.

Understanding credits and purchase corrections over lost shipments should not such a challenge for your customer service reps. They wanted to cancel a replacement order, that had already shipped, instead of just crediting back my credit card.

Like I said, long and stupid saga that should not have been an issue.

Date of experience: January 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user danb1504
Virginia
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

After seeing the ads and needing some new workout shorts, I decided to give it a try. It seemed like a great deal. However, to get the deal you have to sign up for a monthly subscription that you can't cancel until your products arrive. On top of that, because the items are imported each time (no distributor here in the States?) my orders never arrived before my next month's payment was applied. So the lure of $25 shorts that are "better than Lulu" now become $55 each as that's the monthly subscription fee. I'd say the quality is... meh. I like them just fine, but not for the price I paid.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dan,

Thank you for sharing your experience with the VIP program and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user danielc129
Utah
1 review
16 helpful votes
  • Send Message
February 7th, 2016

Bought something for my wife and didn't read the 'contract' when checking out. They will charge you 49.97 every month you don't buy something! Totally disgraceful! Its businesses like these that make this world a worse place. Never giving them another dime. On top of that the leggings my wife got were garbage. Crappy products, crappy customer service and just an overall crappy company.

Date of experience: February 7, 2016

Thumbnail of user cristas17
New York
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I absolutely love Fabletics! I've tried other brands but keep coming back to Fabletics. My only ask is for more medium activity sports bras. And maybe some more workout tanks. But very satisfied with this brand :)

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Crista,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user ktl5
Michigan
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Good price point however...

It seemed like they never had what I wanted in my size.

A couple of the clothing that I did try seemed super scratchy. (Sports bras)

Different styles or collections fit differently so not sure what size to order

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kathryn,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user emoryr15
Utah
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

I love the sale pricing. I don't love the quality of the items.
My brand new pants had a hole in the pocket!
And the zipper on the pants feels like it can break at any moment.
I won't purchase more items.

Date of experience: May 4, 2024

Thumbnail of user ab334
California
1 review
2 helpful votes
  • Send Message
October 3rd, 2018

Fabletics, shoe dazzle, and all their cousins sell junk that I would not even pay 5 dollars for at a thrift store.

They automatically re-subscribe you when trying to use the last of your points and make cancellations very annoying and inconvenient.

Even skipping a month takes more than one step.

You'd think Kate Hudson and all the other divas out they would feel bad for treating they customers like crap.

Date of experience: October 1, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello AB,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user robertat115
Massachusetts
1 review
0 helpful votes
  • Send Message
August 4th, 2022
Verified purchase

Have ordered twice from fabletics both times the orders were delivered and wrong sized received. Also on first order the description of fabric was deceptive. Said light material and it was winter material beside being wrong size. Charging a high monthly fee to join this site is baffling

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Roberta,

Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the monthly member credit and the VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user stefanyh2
Australia
1 review
0 helpful votes
  • Send Message
September 30th, 2020

Make sure you read the fine print! All I wanted to do was purchase some leggings and didn't realise that I would be debited every single month for $50. Luckily I noticed after the first month and cancelled my "VIP" right away (not that I even recall signing up?). Seems like a scam to me. Cannot comment on product quality as I'm STILL waiting for it to arrive.

Date of experience: August 14, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Stefany,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user rhondaf17
New Jersey
1 review
15 helpful votes
  • Send Message
March 18th, 2016

What the hell is this site? All kinds of ridiculous prices that don't even make any sense whatsoever. I just want to use a gift card my mom gave me and I can't even do that without some bait and switch. Forget it.

Date of experience: March 18, 2016

Thumbnail of user nataliaz27
Canada
1 review
0 helpful votes
  • Send Message
May 20th, 2022
Verified purchase

I have purchased several products from Fabletics. I have to say my purchases have always been successful. They fit my body really well, their leggings are squat proof and I love the material. Good quality materials that hug your body in all the right places. Also the price is lower than some other over rated brands out there.
Shipping is usually between 10-12 days.

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Natalia,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a fabulous day!

Best,
Renz

Thumbnail of user audriennes1
New York
1 review
0 helpful votes
  • Send Message
October 1st, 2023
Verified purchase

I'm still a customer of fabletics because they have quality products. I am over the Skip process and the fact that you can't speak with someone human.
The technology takes away from a good ole relationship. Boring

Date of experience: October 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Audrienne,

Thank you for sharing your experience with our items and our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user tylerb802
Louisiana
1 review
0 helpful votes
  • Send Message
March 22nd, 2023
Verified purchase

If I could leave 0 stars I would. These clothes are cheap and crazily overpriced. You will be forced to pay a Chinese import tax that Fabletics forces upon the consumer. Order processing is the slowest I've ever experienced for a company like this. They will issue a tracking number and then the order sits for a week. $60 for a monthly membership? Good luck finding anything on their site that is actually worth $60. When it comes to canceling, they will make sure they hide it from you. Then, you'll have to go through 7 pop up windows just to confirm. Don't for fall for the 2 shorts for $24 adds. Complete scam.

Tip for consumers:
Don’t sign up. Cancel immediately if you have. The site quality itself is awful. The “Help” option is glitchy and non existent.

Products used:
Shorts, tank top, & underwear.

Service
Value
Shipping
Returns
Quality

Date of experience: March 22, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Tyler,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further product quality and the VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user anthonys2714
Colorado
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

Through the number of orders I've made, fabletics has always delivered on time with great service. App always works well. Returns have been easy. In store service is great too. I haven't had a negative experience yet.

Products used:
Mostly all workout gear. I have bought for my girlfriend and family too.

Date of experience: February 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anthony,

We are glad you are enjoying our products and delivery timeframe! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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