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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,898
Neutral
299
Negative
1,379
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user jilianad
Illinois
1 review
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase

I've never had an order from Fabletics actually arrive at my house without getting lost at some point. I love the clothes — they're pretty much all I wear now that I work from home, but it takes upwards of 3 weeks to get to my house. It's incredibly frustrating and makes me want to cancel every single time I go through the shipping.

Date of experience: June 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jiliana,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user junellar
Arizona
1 review
0 helpful votes
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December 12th, 2018
Verified purchase

I was sent the wrong size on last shipment. Did not want to go through the hassle of sending it back. Also all leggings are see through and they just slide down when working. I went according to measurements. I will be ending my membership!

Date of experience: December 9, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Junella,

I'm sorry your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user tamirrs
New York
1 review
3 helpful votes
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January 11th, 2023

My underage daughter signed up for their VIP membership unknowingly. This only means you get charged monthly to get a discount if you purchase something. My PayPal account has been charged multiple times before I realized what was happening as the emails were not coming to me and only appeared to be ads to her. They won't do anything to reimburse even though she is a minor and the account holder was not getting any email or information.

Date of experience: January 11, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We value the comments you made about our VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user judia30
Utah
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I was excited about being a Fabletics customer, but after several years I have found that very few of your items work for me. I usually now just "skip this month" because I can't find anything suitable for me, and discontinuing is too complicated. Some of the problem may be my age- 70 years. But still…… JA

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Judi,

Thank you for writing a review! We are sorry to hear that you are not pleased with our selection and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user amberc682
Pennsylvania
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I purchased a gift for my husband. The shorts were too big. I tried getting smaller sizes. The same size was sent to me. Which took forever. Now I'm trying to return them and it says I won't receive any money back. I'm very frustrated

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

Thank you for sharing your experience with the sizing of our products and processing a return. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user robertav59
Georgia
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

I have been a customer for more than 7 years.
Over time, prices have risen and quality of fabrics in some cases have deteriorated.
My order contained shorts that were see through.
Additionally, items are out of stock in my size (M/L depending on style).

Date of experience: September 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Roberta,

Thank you for sharing your experience with our prices and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user cherim104
Connecticut
1 review
0 helpful votes
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May 1st, 2021
Verified purchase

They make the opt out button hard to find. Their leggings are lower in the back than the front at the waistband. They auto convert your credit from real dollars to individual credits. When using the credits I might want something costing $35. But can't use a credit (worth $50) without losing $15. Terrible system and unnecessary.

Date of experience: May 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Cheri,

Thank you for writing a review! We would love to assist you further with the concern you had with our products and services. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

Thumbnail of user sofiah2
Idaho
1 review
20 helpful votes
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September 28th, 2014

I don't understand why so many are complaining. It clearly states at checkout how VIP membership works. You must opt out between the 1st and 5th of every month to avoid the member charge, that or go ahead and purchase something to get the VIP member advantage pricing. Have to treat it like a bill due every month you have to remember to purchase or opt out. In addition, a person doesn't have to join VIP. Buyers see the discount and never stop to think what the catch might be. I don't personally think it's a good business model as the membership advantage isn't enough for me to take on the risk of forgetting and basically being forced to buy something, but that's my choice as a consumer. Fabletics is completely legitimate. Consumers need to take on more responsibility on their end.

Date of experience: September 28, 2014

Thumbnail of user bettyj583
Georgia
1 review
0 helpful votes
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June 2nd, 2021
Verified purchase

There are never enough size small/short leggings. Everything sells out so quickly if your not on the site every Thursday to catch the new arrivals. It's just not practical for me to buy $80 leggings every week. I'd like to be able to go and buy when I am ready or want something. Instead I'm having to beat the rush all the time. Also the last 3 leggings I received were too long even though I ordered short.

Date of experience: June 2, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Betty,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our selections. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user hollyb20
GB
1 review
11 helpful votes
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October 2nd, 2015

This company are literally horrific. In very small print they sign you up to VIP membership which debits you £44 every month. Once you realise, they never give you the money back. You can only spend it on their $#*!e clothes.

I've never heard a success story from them. Who spends £44 a month on gym wear?! It's unrealistic, sneaky and infuriating. It's day light robbery for people who have bills to pay. How dare they steal our money. This has to stop!

Date of experience: October 2, 2015

Thumbnail of user amandas2711
Tennessee
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

My last order with Fabletics never showed up, though it said it was delivered. I tried to contact a customer service rep, but it's just automated robots with queued answers. No one actually helped. I love the clothes, but when you've been a faithful customer and run into an issue, a real person should actually be reachable.

Date of experience: February 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amanda,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user nancya1504
California
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I received a pair of leggings that were not ordered correctly. I went onto the website and chose the send back method. When I went into FedEx I didn't have to pack the package or put any labels on. They immediately emailed me and then within seconds I had my refund unbelievably excellent service. Would recommend highly.

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nancy,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!

Best regards,
Chad

Thumbnail of user kellya1054
Minnesota
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I roll my eyes when I get a lot of marketing about something that's trending, but I was in need of new yoga pants and leggings and a sale offer from Fabletics caught my attention. When I purchased, I absolutely expected that it would be a one-time decision. To my surprise, I have adored my new leggings. They are just so much more comfortable than I could have imagined, without ever losing any shape or compression. The material was very soft and comfortable and they started to feel like I had next to nothing on. I'm totally a fan. I don't think I can go back to other leggings now.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kelly,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!

Best regards,
Chad

Thumbnail of user linac15
California
1 review
5 helpful votes
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May 1st, 2018

I am reading all these reviews about Fabletics being a "scam" and charging ppl $49.95 each month without their consent. Like any subscription, you get a deal and then the next month they charge you the membership fee. BUT Fabletics will let you "skip" the month so it waives the fee. If it does charge you, just put it towards an outfit/item. I've ordered many things from Fabletics and I have skipped many times. I've had them for at least 3 years. I've not once had a problem with it. I think people just need to read what they're signing up for. Nothing comes for free.

Date of experience: May 1, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Lina,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!

Best,
Sherry

Thumbnail of user sallyt12
GB
1 review
8 helpful votes
  • Send Message
November 6th, 2014

This is a total scam. I bought one outfit - which was fine, but did not realise that it was part of a monthly deal where you have to purchase every month. Surely it is illegal, or it should be. Outrageous. And they use Kate Hudson's name as a front.

Tip for consumers:
DO NOT BUY FROM THIS COMPANY

Date of experience: November 6, 2014

Thumbnail of user millissaa
Colorado
1 review
5 helpful votes
  • Send Message
February 26th, 2018

I ordered the 2 for $24.00 got 1 pair and then they tried to charge me $49.95 for future purchases. Not an American company sounds like the Philippines, no supervisor available they are always helping other unhappy customers I assume.

Tip for consumers:
DON'T DO IT. THEY KEEP YOUR INFORMATION

Service
Value
Shipping
Returns
Quality

Date of experience: February 24, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Millissa,

We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Sherry

Thumbnail of user elizabethc1245
GB
1 review
2 helpful votes
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December 20th, 2020

Terrible customer service, I honestly dont know where they have got their customer service staff members from, they are the rudest, most arrogant, dim people I have ever spoke to in my life.

Please do not waste your time, money, energy on this site it is an absolute scam there is never anything in stock and to try and cancel your membership or even receive your items in the first place is like pulling teeth.

Date of experience: December 20, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Elizabeth,

Thank you for sharing your overall experience with Fabletics. We deeply value your business with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user adrianer11
Maryland
1 review
0 helpful votes
  • Send Message
October 5th, 2022
Verified purchase

Awful product, awful customer service. Sent me an email Sept 15 about a refund being processed and had to call October 5th due to no refund to my account. I was told they just processed it on 10/5, only because I called. The product itself is below sub par. I should have known better than to stray from Lululemon who has amazing products and wonderful customer service. Save your money, time and energy on Fabletics.

Date of experience: October 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adriane,

Thank you for your review. For further assistance with your refund concern, our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user rogers860
New York
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

While I thought I was a member I have received no emails or other things from them. Therefore I've had no experience with the site and only once visited a store. So far they are failing to provide any services.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Roger,

Thank you for sharing your feedback regarding your experience with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user codyw237
Iowa
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

Did not explain very clearly that my VIP "savings" was my paid membership to Fabletics. So there was no real savings - just a paid membership. The compression pants I bought were nothing special. Seem cheap to be honest. You can buy better ones on Amazon for half the price.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Cody,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP membership. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user meganb616
Alaska
1 review
0 helpful votes
  • Send Message
January 12th, 2022
Verified purchase

I enjoy new lines frequently dropping, I look forward to seeing what they come out with next. The quality of the clothes surpasses other brands I'm familiar with such as lululemon and they wash and wear well. Every piece I've purchased is a favorite in my closet and gets worn frequently. I love Fabletics and usually stock up during sales.

Date of experience: January 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Megan,

We are glad you are enjoying our promos! Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!

Best,
Zeth

Thumbnail of user gunayk
Canada
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Never received my order. Was contacted with customer service 3 times. First 2 times i was promised a refund to payment method but had to wait for two weeks to see if the package still gets delivered (which is understandable). But after waiting the mentioned period, i was told that they never offer a refund only store credit and/or replacement. I just waited 2 weeks for nothing and lost my time where i could have just gotten something else from a reliable company than this one! Never again ordering anything from them. Opened a dispute with my CC.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gunay,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user jenniferh1467
Illinois
1 review
9 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

Overall, I was disappointed with the products I purchased through Fabletics. I'm a curvy plus size and these always sagged in the wrong places while being too tight in others. Clothing manufacturers can't just take the size 2 and make it bigger for plus size; they need to take into consideration the real woman curves we have! I was lucky enough to be fairly close to a shop, but they never carried plus sizes so I could try stuff on before ordering. Overall, not worth it. Old Navy has much better athletic wear for a better price too.

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Jennifer,

We appreciate your feedback on our product fit and sizing! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user cliffordg89
Ohio
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I thought I was just providing information to place an order not signing up for a membership. Everytime I call customer service to cancel it, the wait times are extremely long and I can never get in touch with anyone

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Clifford,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user sarahl82
GB
1 review
3 helpful votes
  • Send Message
February 11th, 2015

I also have had an issue with my daughter (15 years old) being able to create an account with this company. To be fair they have said they will cancel the account but I'm getting no joy with getting a refund - apparently despite having been billed for two separate items I can only return both or neither. In light of other comments on this site I will keep an eye to make sure they don't try to bill me further.

Date of experience: February 11, 2015

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From the business

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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