Fabletics

I have had a wonderful experience with Fabletics from the beginning. It is so easy to skip when you wanted and there are always a variety of outfits and styles to fit different tastes and budgets. I especially like the member credits that they started using more recently.

The styling, fit and fabrics are sub-par. I cannot believe a celebrity has aligned their name with this junk.The website is not user-friendly in that I could not find a way to return the items. The orders and return link would not open, I had to google a number for customer service. I ordered 4 items and returned all. One of the items was a cross-body bag to take to the gym. This had a $40 price tag on it! To me, the lack of quality would only make the product useful as a giveaway because that is what you would do with it after receiving is ---give it away!

It seems like every time I consider making a purchase from this fabulous website, the matching sets are sold out half the piece, and there is no other option. In other words, I think the fire engine red leggings should have not one, but three different bras to match it (in three different styles) - this can include a floral pattern with the fire engine red and plain. I used to work in the fashion industry, and color matching was one of my jobs - every line had the same yellow used throughout patterns, prints, and plain clothes, so that customers could mix and match.
I love the colors fabletics has, I just wish they did this more.

They just took 50 from my account without notifying me about it (probably it was written somewhere between the lines of the terms and agreements). To cancel the damn VIP subscription I had to call their service center... why don't they have a cancel subscription option straight on the website?
Now I can use my "49 points" to buy stuff priced over 100 per item.

As a web designer - I find the Fabletics site experience poor.

I find it difficult to find what I'm looking for.
I strongly dislike that I can't change the number of items I would like to order multiples of in the shopping cart.
It took me a long time to figure out how to skip a month.
The import tax is super annoying. That price should be built into the cost of the product.
There hasn't been a single cute shirt on the site since I began my membership.
Last year the supply issue of full length leggings was awful.

A good brand and good product will attract customers no matter what.

When business like Fabletics cheats customers with their sneaky VIP membership monthly recurring charges, customers will remember and never return. Very disappointed. Took 5 phone calls multiple dispute processes to credit card and Fabletics to get the story straight. Now I am out $250 and forced to purchase their overpriced items.

Terrible experience

I'm not sure what is going on with sizing lately but 3x and 4x have been listed as "Sold Out" on items that are not even released yet (VIP early access). In the past 2x sizing was snug but still fit so I tried it and I can't even get this skirt up past my hips barely. It's very ill fitting and if you've stopped making 3x and 4x in all products across the board your consumers deserve to know. The colors are absolutely gorgeous on everything I purchased and I have been searching for this color themes for a while and was so happy to see them. The yitty shorts are a delicious material but the cut is very strange and doesn't give much room for movement in the crotch and thigh. The two tops worked out absolutely perfectly and I am loving them both. I understand the return policy but it is more hassle than it's worth so I've held the items. Carry more plus sizes in stores and online, and for the love of god please get creative again with your designs already- that was what initially drew me to this brand was how innovative and stylish the product lines were, the inclusive sizing and the quality. I've been buying for almost a decade and I want to believe you can bounce back. But in the meantime I'm also exploring other options. 😿

I was roped into a plan that draws 54.00 a month for a membership because I made the mistake of buying one item for my son from them. I didn't realize they had taken hundreds out my account that was non refundable before it was too late. I am trying to spend down credits they gave me but I have to keep returning the items because they are a terrible fit and style. The inseam makes all the clothes baggy in the crotch. Terrible business model and the customer service is computerized w non human voices.

I love Fabletics. Their clothes are high quality, size inclusive, and their company seems committed to true diverse representation on most every spectrum. The 4 stars is really only because of two things: First, there seems to be some discrepancies in size. I'm a L in most cases, but some items have come and it was a SQUEEZE. A little more consistency on that front would be appreciated. Secondly, the return/refund process doesn't seem fair to VIP members. I purchased an item that arrived damaged. I returned it and asked for a replacement but that item was out of stock. Okay, no biggie. I'll just purchase something else with my member credit. NOPE. You get the $amount, not the Member credit so now what I'm purchasing is no longer VIP, so it's a loss on that front in value for purchase. It would be nice if they would apply the refund as a member credit since that is what was used to purchase the item.

Every time there is a sale event, they are out of stock and everything that is in my size, this holds true for current inventory levels as of late as well. They have put more focus into the ladies apparel then the mens, but that's just my opinion.

Absolutely awful company. They have charged me multiple times after I have specifically gone in and "skipped the month." When I called to cancel it he woman all but refused to cancel my account, resulting in a horrible conversation in which I had to eventually hang up. I'm going to try calling back tomorrow because I just got another charge. Stay away!

Fabric is always great quality, better than Lululemon I find. I don't like that once I finally accumulate enough points to use on something they are taken away and expire so quickly. There is room for improvement there and would motivate me to buy more throughout the year

I ordered one item and was automatically signed up for a monthly membership for $50 every month! I've called 3 times and the automated system offers you a bunch of crap so you won't cancel, then when you decline the line disconnects! Do not give them your business!

They advertise that you can purchase two bottoms/shorts for $24. In reality, it costs $84 because they will not fulfill your order unless you pay for the first month of their VIP membership as well ($60). This is misleading because they claim that you can cancel your membership anytime to avoid being charged, except if you manage to do this (you have to call customer service), they will also cancel the order you placed using your membership.

Been a customer since the beginning. The quality of the product has drastically decreased. Bras no longer fit properly. Yoga pants fall apart faster. There are yoga pants I've had for years that last longer than stuff I'm purchasing these days. Tops are a touch misshapen. Actually, most everything falls apart faster. My OG stuff from 2013 with substantially more wear is outlasting new stuff.

There are great selections, especially with the new tennis line that's come out. There is always something new coming out, which is amazing, but when my pair of leggings that I fell in love with begin to fall apart, they are not on the website anymore. If there was a way to have some goodies stay longer that would be even better.

My leggings arrived with black & white mould spots covering the legs & the waistband. Not sure how this has happened & how the product has been able to be shipped like this without a quality check but the customer service has been appalling these past few days. I've tried various ways to contact Fabletics, to just go round in circles asking for information I've already provided or just claim my order doesn't exist all together. The only thing they've been able to do quickly is remove the pictures from their Facebook when I tried to contact them through that platform, even though I tried to go through various 'private' communications first and got stuck with all the Chat Bots/useless responses.

I genuinely wouldn't have felt the need to show these pictures everywhere if I'd have managed to get a half-decent response to a solution or apology, as I understand mistakes do happen but the customer care has been a joke.

I do like most of the clothing I've gotten. The process of ordering and returning to get the correct fit is easy overall. Yet, it all takes more time than I care to spend.

I really dislike being charged every month unless I skip. They make shopping easy and skipping a challenge (three different clicks and some are easy to miss).

The shoes have been horrible. Not comfortable and poor quality. For the price, I was very disappointed.

I love the ease of using this site. The clothes are true to size they wash well and keep their shape. Great value for the price…. The shipping could be a little quicker but overall the service is good.

I've been a Fabletics member for several years. Easy to shop or not, you can easily skip a month! Garments have lasted many wears, workouts & washes. The styles stay competitive & contemporary, enough for others to take notice.

Clothes are cheap, doesn't fit consistently across pieces.
They charge my credit card monthly for their club that has no real perks, other than you get a member credit towards stuff you don't want or stuff that isn't available.

My last order (fabletics.es) has been returned by Delivery company, as Fabletics did not put complete data and did not give any feedback for 5 days about missing data. After getting in touch with Fabletics, they explained they will send new order in 2-3 days, however without one article, as it is no longer available (and they do not give you a chance to replace it with something else). Five days later, I have not received any confirmation, so upon second inquiry, the representative just informs me that I will receive confirmation soon, and that it has probably been a system error. On top of it, part of my order was a gift that I do not get to take home as it arrives after my departure.

Therefore, in total, I am waiting for my order for 3 weeks now, plus 1- 1,5 for order to arrive, without any explanation, apology or compensation.

Oh my Fabletics are nicely made… I felt as though they were too expensive…. And I'm sorry, but having a monthly fee is ridiculous. Maybe a spokes person can afford paying a monthly, but most Americans can't right now.