Fabletics has a rating of 3.2 stars from 12,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I placed an order on 12/2 and it never arrived. I had to reach out seven, SEVEN times to get a refund. I was offered a $10 store credit for my inconvenience... TEN DOLLARS. What a joke. I would not recommend working with this company - you can get leggings that are just as good at other retailers - for less. Sure the 2 for $24 introductory offer is nice, but that was the only good thing about this company.
Tip for consumers:
Don't do it.
Products used:
Leggings
Date of experience: January 3, 2021
I have called several times now to cancel my subscription but every month I still managed to be billed. When I do check out the inventory on the site, there is not much of a selection to chose from. The only colors that seem to be available, in practically every style of leggings, consist of; black, beige/cream, with an occasional neon lime green or lilac. I dress my three year old daughter in lilac colored leggings…. Just saying.
Date of experience: March 16, 2022
Hi Corrine,
We appreciate your feedback on our selection and with the VIP subscription! We will be emailing you right away for assistance.
Best,
Cathy
When you place your first order they sign you up for monthly payments of £55, but do not make it in a clear way, you just get a notification a few days later that your account has been charged. This is a missale as shopping online you normally do not expect that you will be charged monthly even if you do not want to place any more orders with this retailer. Also their website does not work properly on the mobiles.
Avoid at all costs.
Tip for consumers:
Their t&cs about the monthly charges of £55 after your first purchase should be clearly seen on their home page, and on top of the Confirm purchase button when you place an order.
Date of experience: February 13, 2023
Hello Ross,
Thank you for sharing your experience with the VIP program and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
This company is horrible. You stay on the phone for longer than 30 minutes to make contact, Sending back a product takes multiple calls and over a month to get a credit. I am still waiting for a credit after sending a product back on 6/17/2020, it is now 7/10/2020. Employees are out of the Philippines, they are very nice but very difficult to understand them. I will never recommend this company to anyone. I also got caught with them making me a "VIP" from a special "sale" without my approval and billing my credit card, had to fight for that money back as well. They trick you into stealing your money. If you had a rating of a ")" that's what I would have chosen
Date of experience: July 10, 2020
Hello Angie,
Thank you for writing a review! We are sorry for the negative experience you have encountered. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I love all Fabletics products. They are all true to size and very comfortable. Made my whole going to gym more excited because of beautiful stuff I get there. You guys rock just keep it up. Thank you
Elvira
Date of experience: June 1, 2022
Hello Elvira,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I have been a member of Fabletics since July 2020. I like some of the gear and what I did not like my granddaughter more than made up for. I wanted to skip a purchase this month 01/05/2021 but was unable to find "skip a month" on my website account. When I called them I had to wait 20 minutes to speak with a human being. The person who answered my call is inept based on, me asking several times "why cant I find the skip button" I was told "your account was cancelled" five times even though I informed him I never cancelled the account. I asked him if he would problem solve this me and his reply was, the only way I can reinstate your account is if you purchase something but you will be starting all over again. Forget the hella points/credits I accumulated from past purchases. What a racket! Because he either could not or would not problem solve my situation, his incompetence A. Hung up the phone. If anyone is new to this company... don't do it
Tip for consumers:
Don't do it. Customer service takes an extremely long time to connect with and after waiting, it was a huge waste of time as the customer service rep hung up on me because he did not or would not problem solve
Products used:
None
Date of experience: January 5, 2021
Hello Desa,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle
Kept getting charged $50.00 a month no matter how many times I skipped, did a permanent removal and at the 1st of the year, the site started automatically charging me the $50.00 again without any notice. By the time, I realized what was happening they had $250.00 of my money. So I decided to spend it all and completely withdraw from the site, instead of argue. The items I ordered were not sized properly or consistently, the materials were of cheap, flimsy quality, the sewing and seams (or lack thereof) were shoddy. Definitely not worth the money!
Tip for consumers:
What poor quality the clothes were.
Products used:
None of them.
Date of experience: July 2, 2022
Hello Margaret,
Thank you for writing a review! Your feedback about the membership and products is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
It's funny... I thought that the monthly program was very clearly stated. It didn't seem like "fine print". It just seemed clearly stated. Anyone slamming this program just needs to learn how to read for 30 seconds. (1)You sign up. (2) you get your first outfit half off (3) on the 1st if very month, they send you an email with some outfits picked for you. (4) by the 6th of the month, you can buy, opt to hit the SKIP MONTH button, or get charged 50 bucks (which just credits your account 50 bucks so that you can buy.
It's simple. The clothes are awesome and of wonderful quality. I have been telling ALL of my friends. If you think this is a scam then you just didn't take 30 seconds to read the boldly presented instructions.
Date of experience: November 9, 2014
I first bought from this store about 2 months ago--got a 3 piece outfit (long sleeved top, capri leggings and sports bra) for about $30. I love the outfit, it's cute and comfy and I get loads of attention in it--frankly a bit too much! Lol. The capri pants in particular were really flattering. ;) The sports bra was a bit too tight so I didn't use it, but even then I feel the price was a bargain for the great clothes I got!
I've never bought from stores like Juicy Couture or Lululemon as I think it's overpriced. But I love my Fabletics outfit.
I've skipped the next 2 months so far, as I haven't been working out much recently. :( But once I start working out regularly again, I'll definitely order more outfits as I saw lots on the website that are cute, comfortable and reasonably-priced! I'm a happy customer :)
Date of experience: May 1, 2015
All of their leggings are now shiny and not matte... they have no options for mid waist, everything is high waist. You can't stop a fee and then you have all of these credits to use so you can't cancel. I am happy that they offer maternity leggings, that is a plus. Quality is still great. I have been a customer for many years and have always had great options in clothing until the last year when they are limiting the styles of the leggings more.
Tip for consumers:
not sure
Products used:
leggings
Date of experience: September 2, 2021
Hello Kaija,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
The forced subscription in and of itself is pretty annoying. More frustrating than that is the portrayal of a variety of products and designs. After signing up for the subscription, you come to find out there's just a few basic colors and hopefully your size is available in those colors. Now, I'm stuck with a subscription and a lack of desire to order much of anything. The product itself is decent and I would order more if the options were available.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Hello Eric,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership and product availability. Our Member Services Team will contact you right away.
Best,
Allison
Placed an order for 2 pairs of shorts, never received and inquired about them before the next payment came out. After some back and forth on phone the agent said my selections were out of stock now but afterwards I checked website and no issues
Offer me 25 off but said no thanks fu refund
Date of experience: April 1, 2023
Hello James,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great quality clothes that are true to size. Half my wardrobe is now from Fabletics. I have never had a problem with skipping months, I do it regularly. The $50 each month was explained well at the beginning. Been a VIP for over a year now and will continue to order from this company regularly.
Date of experience: May 23, 2017
Hello Amber,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
XO,
Samar
This business is a scam. We just checked out leggings and they charged an additional 50 dollars for VIP and we did not use it and it was not specified. They are trying to take good people's money. -1000 stars. I will warn all of my friends all over social media and make them share
Date of experience: September 25, 2020
Hello Jersey,
Thank you for writing a review! We are sorry to hear if you disliked how the VIP Membership works. We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
What happened to Fabletics quality? Items in large are a medium and fit too tight, and you only offer sports bras for most of your outfits and there is no variety of merchandise. I miss the the brand featuring dresses, skirts and casual wear. How about a shirt/blouse to be included for the price of an outfit? I don't need a new sports bra to match every pair of leggings and I don't want to show my belly and skin. I skip most months and contemplate moving on to other brands just as hip and less expensive.
Date of experience: September 12, 2019
Hello Doris,
We’re sorry your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
The website is so frustrating to use there were multiple times I almost gave up. The saving grace is the products. I tried my mac, my phone, and the app and had issues on all. Sometimes it would load indefinitely, keep making me sign back in after a few minutes, or clear my entire cart.
Date of experience: May 26, 2022
Hello Brian,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
I have always struggled with work-out wear fits. Fabletics has changed that, I am committed to this brand and am very happy to be a VIP member. My husband, as well as my teenage son and daughter like the clothing too. High quality and great fit. Additionally, expanding the community offers new ways to be active and involved. Fabletics embraces the fact that all bodies types are amazing and deserve to feel good about being alive and active in whichever way we choose. I am truly thankful.
Date of experience: May 27, 2022
Hello Christi,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Member credit power purchase is actually terrible most of the time because of the constant price slashing used to entice new members and purchases. When I've already been charged $50 for a member credit for the month, and that credit can only get me one discounted $20 bra, it undermines the value of the vip membership. I always have to opt out every month if I want more bang for my buck. There's no point.
Date of experience: October 1, 2022
Hello Brittney,
Thank you for sharing your experience with our product and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Lesson learned, check your credit card statement carefully. Just saw a $67 CAD charge (($49 USD) on my statement. Looked on web and saw hundreds of complaints for 'membership fee'. I purchased a $30 legging a year ago and have been charged $49.95 per month for a year! Luckily I saw it and called today - what a scam! BUT they did credit my card and cancel my 'membership'. I will NEVER order anything from Fabletics again and I'll tell anyone and everyone why every chance I get. How ironic to be such a rip off artist and sell yoga wear. Karma is a $#*! - look out Kate :(
Date of experience: January 5, 2017
I responded to an ad that was three specific items for $12. I got one pair not three. They told me I did something wrong. Whatever, it fit terrible and I would want two more anyway. Then I discover they have charged me for 2 months of membership. There is no real explanation of the membership when you go through the purchase, so I had no idea what I was signing up for would charge me monthly. I had to call to cancel, and they kept trying to sell me more crap.
Stay away. You can get the same level of quality stuff elsewhere cheaper.
Date of experience: April 1, 2023
Hello Andrew,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP membership. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
This site is doing the devil's work. PLEASE read the fine print if you decide to sign on with this horrible company. If you don't skip the month and they charge you $50 that money is gone forever - no refunds. I have spent well over $500 on Fabletics - due to being forgetful - and now I have workout gear until the day I die. Great use of my money. Oh, and good luck using your points to get a free outfit that doesn't cost EXACTLY $49.95. I finally used up all my points and called to cancel and I thought this hellish nightmare was over, but just before I hung up the woman told me "You will now just continue 'skipping the month.'" What? Why did you think I even called in the first place? I had to say, point-blank: "I don't want to be charged by you EVER AGAIN." They rope you in with pretty clothes then they make it near impossible to get out. Stay away! You're better off getting clothes on Lululemon - better use of your hard-earned money.
Date of experience: October 11, 2019
Hello Carolyn,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I wrote a review awhile ago as I was mislead by their site, not realizing that I would be charged every month. You can call me stupid, along with the vast majority of those on here, since I did not realize that I was signing up with the VIP program. Nor did I know what the implications of that would be. If the vast majority of people fall under the same trap (1.5 stars out of 5 from 900 reviews!) then there is a problem far beyond a few "stupid" people that didn't read between the lines. I have a business too, and If most of my clients feel ripped off because they didn't understand something, that is enough reason to change it. Bad business plan Fabletics.
Date of experience: October 11, 2015
I know that with the Virus going on that there should be shipping delays. With that said the fact that my order has been "sitting" at the same location for over 10 days makes no since. I've placed orders with other companies after this order with fabletics and have received all of them. Even after speaking to customer service my package still has not moved. I don't understand how its still sitting in transit at a facility for that long. I haven't even received my items but already not feeling good about fabletics.
Date of experience: July 28, 2020
Hello Kristen,
Thank you for writing a review! We are sorry to hear if your order takes a long time to ship. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I buy for my 16 year old granddaughter who is a dancer/dance teacher/on her way to being a professional. She wears dance attire 7 days a week! She loves the clothes and the idea of getting a new outfit every month for close to 2 years now! She looks professional and feels comfortable. Fabletics is a great company, always ships quickly, and if she doesn't like something for any reason, they make returns very easy.
Date of experience: September 1, 2022
Hello Carol,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
When Fabletics blasted out that their famous "Power Hold" tights were back, I immediately tried to order some in my size. Not only were they out of my size in the color I selected, but they only had 1 or two of the least favorite colors left.
I've also had difficulty in their retail locations finding sizes or styles in stock.
I have multiple months expense my "bank" but can find nothing that I like to spend it on. Not everyone wants to dress like some of the celebrities they choose to rep their products. Take a page from Lululemon's play book and make styles that the majority of women would wear, no matter their size, shape or color.
Date of experience: June 1, 2022
Hello Laura,
It is with great regret that we received your feedback regarding the availability of the items we have. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Bobbie,
Thank you for sharing your feedback regarding your purchase and our pricing! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle