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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.1%
Positive
1,898
Neutral
299
Negative
1,378
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,120)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user kristinae78
Florida
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

Although I like the clothes, there is always an issue. As a VIP member I get special coupon codes, but they never work. I contact customer service multiple times and have only gotten the issue resolved once. Most recently I have gotten emails for Black Friday specials, touting deals such as outfits for $30 or $25. But when I click the link, there are no outfits for that price. I wish they would fix these issues. I don't have time to contact support constantly.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kristina,

Thank you for sharing your feedback regarding our VIP program. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user robynw22
California
1 review
6 helpful votes
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August 4th, 2017

I bought one outfit on Fabletics.com that was fine. Little did I know that they charged me $49.95 thirteen times!
This company is a total scam. I did not give permission for them to indefinitely charge my card monthly. I will never buy from them again.

Date of experience: August 2, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Robyn,

Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Thumbnail of user ninan107
California
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

I had some upcoming travel and I wanted a great sweatshirt to wear on the plane. I think I found the best one ever! It was light, soft, comfortable, kept me warm but not hot. I will definitely be purchasing more in different styles and colors.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nina,

This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, high-quality, and affordable products that suit the needs of our valued members like you!

Best,
Nelle

Thumbnail of user ashelyh
California
1 review
3 helpful votes
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June 1st, 2018

Great quality worst service ever. Seriously not even worth it at all. 4 times in a row they entered my address wrong then the item would get shipped back to the warehouse and they won't give it to you. They won't redirect any order. It's nuts.

Date of experience: June 1, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Ashley,

We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user gisellem2
New Mexico
16 reviews
112 helpful votes
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November 14th, 2016

They make you join their "club" to look at items. Always a red flag. I had a hard time cancelling my membership even though I only purchased one item. I did not bother returning the item. Too much trouble. Much better ways to get exercise clothes.

Date of experience: November 14, 2016

Thumbnail of user leslieb897
Indiana
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Overall, I've been pleased with my experience. Clothes are good quality, true to size, great customer service. I do however think the clothes are WAY over priced. I rarely get anything unless I splurge or there's something I really like on sale

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Leslie,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad that you are not pleased with our prices. We value you as a member and want to make things right! Our Member Services Team will email you right away.

Best,
Chad

Thumbnail of user tiffaneyr3
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I have always loved their workout clothes. I was excited about swimwear and undergarments but it seems like they are always very skimpy. I look forward to product improvements in the future and will always applaud a company that is size inclusive

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tiffaney,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user anitab572
Arizona
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

I have to skip every month due to styles not being the same as they used to be. I have several credits to use but there is nothing I want. Then I received an email stating that my credits are expiring after a year, which is ridiculous! Bring back the cheap pricing and styles, no one wants a "FULL OUTFIT". My favorite part from the beginning is that if you liked the pants or a shirt of one thing you could customized an outfit. I miss those days.

Date of experience: January 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anita,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user cassias3
Virginia
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

This experience was good. Items came promptly. Still waiting for two previous orders that never came. One at Christmas time and one from last August. I have spoken with customer service and they told me these things were on their way-never received. Not good customer service!

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Cassia,

Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane

Thumbnail of user brittanyh684
Ohio
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I've been a loyal customer for years... Years! The leggings are my favorite & they stand the rest of time! I run, lift, cycle & even do Jiu-Jitsu in them! Never ever had any problems. Thank you for making a quality product.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Brittany,

It is our desire to keep you satisfied with our quality products. You are our inspiration for doing our best. Thank you and remember, we value you!

Best,
Allison

Thumbnail of user marshab296
Maine
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I wear fabletics almost everyday for my workouts. I was also looking at finding so more relaxing and comfy around the house. As a professional I am always dressed up - so sometimes it nice to come and relax in a cozy outfit.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Marsha,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Tina

Thumbnail of user jillf512
Colorado
1 review
1 helpful vote
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October 1st, 2022
Verified purchase

For a monthly subscription, I would have expected a faster turn around on exchanges and returns. It took about 5 weeks to exchange any items. Since I was trying to figure out my size, it took a long time to actually receive something that fit. And you're still billed the monthly amount, even if you're waiting for a new size.
The quality ended up being just ok, which I guess can be expected for the price. The straps on anything with elastic are starting to wear out after just a few washes.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jill,

Thank you for sharing your experience with our products and return and exchange policy. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user godwini8
Washington
1 review
6 helpful votes
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August 13th, 2023

I placed my order back on July 27,2023 and to date have never received it. The tracking number shows it shipped on August 1st. I called customer service several times and was lied to and mislead. Everytime it would be just enough time has not elapsed. Where is this order coming from, the moon? We are two weeks in and still no order and of course no real answers. No one ever offered to replace the order and expedite it to me. I will take my money elsewhere.

Date of experience: August 13, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Godwin,

Thanks for writing honest feedback with our Member Services Team and the order you made online. We value your opinion and see it as an opportunity to learn and improve.

Best,
Mary

Thumbnail of user jenniferl2650
Georgia
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

The clothes I like are never available in the sizes I need, every style is crop (some people like their abdomen to be covered) and only one or two items I've received have fit well. Customer service is somewhat lacking as well.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user susanj1492
North Carolina
1 review
0 helpful votes
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November 1st, 2021

I bought an outfit for my granddaughter for Christmas only to find out when I got home there was a 30 day return policy. This doesn't work when I am trying to do early Christmas shopping. In addition, there was an additional "Tariff " tax of 3.75%. I get that things are more expensive especially when they are imported. Just incorporate it into the price!

Date of experience: October 31, 2021

Thumbnail of user danaec8
Texas
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

Now when it comes Fabletics, they are the best rather you're ordering online or shopping at the store! I am a curvy woman and their leggings fit so good and look amazing! Sometimes I wish they had more colors on signature sets but no matter what they look damn amazing!
Thank you Fabletics!

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Danae,

Thanks for giving us a 5-star rating! You can definitely expect more styles on the website soon!

Best,
Cathy

Thumbnail of user coltong23
Michigan
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

Membership is a scam, especially for men. 55$ for a credit to redeem for a 20$ shirt… doesn't make any sense. But then you probably would say, we have outfits available to bundle and save, but you only have 3 different outfit options for men… usually with the same shorts. So how many outfits of exactly the same design and choices can you have before the member credits are useless. Then on top, they offer 70 and 80% discounts for new members but never offer anything for actual members. All just a scam in my eyes after being a member for half a year. Love the products but hate the business model.

Date of experience: January 14, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Colton,

Your feedback about our promos and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user brianp1888
Michigan
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I purchased workout clothes to wear while cycling in the summer, but it took over a month for them to arrive, so it was a different season by the time they arrived. The ship date just kept getting pushed back. Support was not sympathetic and refused to help me cancel. Would not recommend.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brian,

Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user toniaa20
Canada
1 review
3 helpful votes
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December 17th, 2021
Verified purchase

I purchased 2 pairs of leggings for $24 as part of a sales promotion, but what I didn't realize was that I had become a "VIP member" as soon as I entered my credit card information. Unbeknownst to me, I was paying $65/month in membership fees to the tune of almost $700 over 10 months! I had no idea and when I went to cancel, I had so many issues accessing the account and there were no cancelation options. It took me 3 hours to figure it out, and I had to wait in a queue for the rep to phone me back. The 2 pairs of leggings were way too small, even though I ordered a larger size, and they ended up costing me $350 each. Do not buy from this shady and unethical company. This sort of business model is disgusting, especially when endorsed by a wealthy celebrity who's never had to worry about paying her heating bill in the middle of winter.

Tip for consumers:
If you order clothing at promotional prices you will be extorted for $65/month without your knowledge. This practice was not apparent to me when I bought my first pair of leggings which didn’t even fit. I thought I was signing up for a monthly newsletter!

Date of experience: December 17, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tonia,

We are very sorry to hear that you dislike our VIP membership program. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user sageb26
North Carolina
1 review
0 helpful votes
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December 20th, 2022

It is super unfortunate that the site and customer service are so bad because the actual products are nice. They have cancelled my initial order twice for inexplicable reasons and then charged me as a VIP. Seems like the initial 70% offer is a bait and switch. Not returning or recommending this retailer.

Date of experience: December 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user michellek1570
Arizona
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

I was given a gift card from a loyal customer. I do not share her love for fabletics. Their clothes are never true to size. I've spent most of my gift card on shipping alone. I'm trying to use up the funds (& not just on shipping costs) so I can unsubscribe to the endless "sale" emails. If their items are all worth an eventual sale, why not just reasonably price them to begin with?

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michelle,

Thanks for sending your review! Your feedback about our promos/pricing and shipping is important, and we would like to address this as quickly as possible. We would like to discuss further the sizing of our products. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user patriced74
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Bought about 6 pairs of tights and 2 tops for the Gym. Could also be worn for fun and relaxing!
All fit well, colors were great. Delivery was quick as well!

Date of experience: June 3, 2024

Thumbnail of user mm307
Canada
1 review
1 helpful vote
  • Send Message
July 12th, 2017

If you're going to join make sure you understand the rules. The people complaining are obviously slow. Fabletics makes it very clear that you're signing up for a 'subscription' service. I skip most months and I'm not sure why people are finding it difficult to do so. Sorry, but you have to be pretty slow not to find the ONE button/link that allows you to skip... I have never been charged without my authorization.

I make my orders during times that fabletics has sales (maybe twice a year?) although these are getting more sparse. The quality is pretty great on the leggings but questionable on tanks and jackets.

Date of experience: July 12, 2017

Thumbnail of user laurat85
Laura T. – Fabletics Rep

Hello M M,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. If you ever need anything, our member service representatives are available 24/7 at 1-855-202-3570.

Best,

Samar

Thumbnail of user mayao3
Massachusetts
1 review
8 helpful votes
  • Send Message
November 2nd, 2015

I found the concept interesting thus decided to give the service a try. However, I was not happy with the quality of merchandise received and decided to cancel the membership. The materials were thin and low-quality (had a hole develop in a shirt during first wash!). This is where the trouble began. Good luck cancelling! No one ever answers the phone. Tried calling multiple times and despite being on the phone for hour+ I never got to talk to anyone. Tried different days, different times, same story. However, if I tried calling pretending to be wanting to make a purchase, voila, someone answers. However, I knew that was too good to be true - as that person "was not authorized to make membership cancellation". A complete SCAM! Save yourself frustration and buy your leggings in TJ MAXX/Marshalls. You will get far superior quality and save yourself a headache of trying to track someone down for cancellation.

Date of experience: November 2, 2015

Thumbnail of user aartih
Maryland
1 review
11 helpful votes
  • Send Message
August 27th, 2014

Kate Hudson needs to step out of Hollywood into the real world where people don't buy 50 bucks of exercise clothes EVERY MONTH. Not to mention, it was only $100 later I realized I was quietly being billed 49.99 a month for a "VIP Membership" - for what? To get some email spam? Which clothing company does this? There are a million options and most better than this. This is a sneaky scam and my opinion of this company and it's founder are in the toilet. Stay away

Quality

Date of experience: August 27, 2014

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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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