Fabletics

I've been a member since 2016 and absolutely love the products! Since then I've only had 3 issues out of many orders, but their customer service was very helpful and effective. More often than not my orders are fulfilled smoothly. The workout attire is comfortable, cute and durable; I still have some workout tights and sports bras from 2016. IMHO, it seems like the styles and materials have improved over time. Other than the workout clothing the no show underwear and socks are awesome! The no show underwear is true to its name and I have not been able to find any other underwear like it, there actually are no seams when I wear tights or form-fitting dresses/skirts.

I should have known better, I read the reviews, but the outfits looked so unique and cute and I hate paying the high prices to the competitors, but even on my first experience shopping what looked to be great deals, was not exactly the case, as once you see your cart and attempt to pay, you don't get that low price for all your items. Total scam. Why did I not back out then? I bought several items, half of which were a big fail, but since I bought on clearance there was no returns. Once you sign up, if you forget to log in to "skip" then you rack up membership points, oh but you can't actually use those membership points on the super sale items. Also, they have very poor inventory, tough to get your size. But I can't cancel my membership until I spend all my membership points otherwise I have to pay non-member prices which are totally out of line. Stay away!

I love their leggings but their VIP service is quite a scam. You used to be able to redeem your money spent when buying clothes. Now if I want to redeem the money I've paid monthly it counts as "1 credit" so I could buy a pair of $30 shorts and have to waste my $50 credit. I've paid into this for years but plan on cancelling now after this change and seeing as my credits expire.

The shorts are not made from the same material they used to be. Now if you're wearing a light color short and sweat in them, crazy I know, then you will be carrying a nice sweat stain the rest of the day. Oh just return them? No, all products must be returned with tags in place and product unworn.

Thieves and liars, and I have been a VIP member for years. But suddenly you can't even use your own money (£44 if you don't skip, each month) for the sales. I can live with being slow, but not being able to spend my own money how I choose? Who do these people think they are!

I bought a pair of leggings. They arrived. They were great. No problems. Just over a month later, a charge shows up on my credit card for $60.

What?

I figured it was a mistake so I called. They tell me I signed up for their VIP Membership when I made my purchase. Umm. No I didn't. What are you talking about?

So sneaky. I've bought lots of stuff online, so I've some experience with the process. I can tell you without a doubt the subscription process was so subtle that I had no idea.

Supposedly I'm getting a refund but after reading the reviews here, I'm skeptical its going to arrive.

You'll never get your items in time, no mater if paid for fast shipping or not. And when contacting customer support if you bring up you had paid for premium shipping and it mentions 2 days shipping in the website, they just don't answer anything and you are eventually kicked from the chat site.

I was unsatisfied with how long everything took to arrive. It took around 3 weeks to get my package, I didn't necessarily want to return an item that I had wanted for a smaller size due to the wait I will experience (first world problems I know). Blame Amazon for making me a princess, but it would be about 7 weeks I'd be waiting in total for what I really wanted, if I exchanged.
Quality is great!

I've had my leggings for about a month now and they are already getting worn out. I don't even use them to work out in just casual wear. I also don't like the false advertising they also use the same "70% off or 2 for $24" sale all year round so don't be fooled when they say biggest sale or whatever. Very Disappointed in this company the hype is for nothing I've found better leggings on Amazon

It is too hard to deal with the monthly opt out function, I was away on vacation and missed the deadline then it was a nightmare to get my money back let alone try to spend what was not refundable, I would never recommend this program to friends, BTW I am still waiting for the refund I was promised. What's up with that?

Often when I try to order (ex 3 pairs of socks for $12) I say I want one of these. But then I end up with only 1 pair and miss out on the deal. The site needs some help so I can go from cart back to shopping more easily. The frustration prevents me from ordering very often.

Overall, I have been happy with quality and fit of everything I have bought so far however I feel like there's never enough options left when it comes to choosing an outfit. Hoping for more stock in the future so I can enjoy more styles! Shipping is fast and arrives well packaged and in good time.

I have ordered many items from Fabletics and I'm generally pretty happy with the quality and appearance. However, the website could probably use a re-design. For example, if you want to return something, it's easy to print the label but impossible to find a return form. And trying to order outfits can be challenging. If you try to change the size or color of an outfit, and one of the items is unavailable, the website will keep ordering the original outfit. Unfortunately, there isn't a message saying that an item is unavailable so the whole experience is frustrating. That said, I wear some of the bottoms almost every day as I work from home and one of the vests is a real treasure. Would also like more items that a normal-sized 60-year old woman could wear (5'6" and 135 lbs.) Can't run around in a crop top or a bra with leggings. That's a sight no one wants to see.

This company is terrible. Stay away. Save your money for good workout clothes and better service! It is too difficult to return items, the customer service folks sound like weird computers who repeat stupid information that is not helpful. They try to sell you on more stuff when you try to cancel the membership or return items. I have now cancelled my membership and hope not to have to deal with them any more! Don't waste your time with this crappy company. Sorry Kate Hudson, I tried to support it, but it is a disaster.

Just odd that everything is the same price, bought a pair of shorts online and they didn't fit, returned them to an actual store. They didn't have my size, had to settle on a t shirt, how are t shirts, pants, and shorts all the same price and a whole member credit. I can go to under armour and get two shirts for less. Waste of money, first purchases seem like a deal. Feel ripped off after initial purchases

The sizing is off, both myself a larger size and my friend a small size both experienced this problem. Returning items is a nightmare. They just don't want to make it easy for you.

I had higher hopes for this company. Am cancelling my membership after 2 months. They also show cute new items in select colors and then you go to buy them and the colors they advertised in that days email are already sold out. Not good!

Like many people, I've been living in my leisure wear during the pandemic, so I've been wearing my Fabletics pieces more then ever before, and I'm starting to think they are not worth the price. With constant wear, they are not aging well. All of my leggings are pilling, and I'm getting small holes in them. I've even noticed a small hole developing in my wide-legged yoga pants. I believe most of the pieces I'm having issues with are less than a year old. For the price, they should hold up better. I'm considering canceling my membership.

I've had great experiences, but lately I've had a lot of issues that seem too frequent to be accidents. I'll return an item and, while I'll get a confirmation email from USPS, the credits never show up on my account. Most recently I returned an item and the website said I'd receive the full value $79 as a credit to my account. I printed out the shipping label and mailed it a couple days later. In the meantime the item went to clearance and when I actually got the credit it was for $13. I've also had multiple tech issues when trying to return items. I'm not sure what happens, but the exchange never goes through properly.

This was my first order and none of the items fit. I tried completing a return/exchange on the website and it wouldn't work. Turns out one item was no longer available. I was confused how the 2 for $24 deal would work if I returned one pair and kept/exchanged the other. Difficult to understand. Had to speak with a supervisor. I still didn't get complete clarification. Ended up asking for a full refund for everything and exchanging the one for a larger size. Hopefully those fit. But overall not happy with my experience.

So I skipped the month at Fabletics and money was still taken out my account, I have tried to contact them on several different occasions over the past couple of weeks with no reply. I will never buy from this business again if they can't so much as give me a reply. The actual clothes are fine, I am not complaining about the quality of the clothes, but not worth ordering from them if they have no customer service.

I'm a relatively good looking guy… tall, thin, blonde hair, blue eyes, and I love never felt more self conscious as when I was wearing fabletics pants. When I tell you that women would hide their children from a man wearing your product I am not kidding, it is that bad. The material felt cheap, and it felt as if no care went into the construction of the product. Looked nothing like as advertised. The loose fitting was a no go. I award you no points and honestly you guys should just drop the entire mens brand.

Do not pay for express delivery. What they fail to mention anywhere on their website is that it takes them 3-5 days to even process your order and then a further 2-3 days to deliver. This is despite them claiming Express delivery is within 2 days when you pay at check out. Customer service was appalling when I phoned up to query something.

All in all, great if you're not in a rush and don't have any queries. If you don't like hassle then I would avoid this company

The business doesn't deserve even 1 star. Bought a 50 gift card as a b/d gift for my niece over a yr ago but she'd never redeemed it till recently. The code did not work, & shown as invalid. The e-gift card does not expire per the company website and customer service. My niece and I reached out to Fabletics a few times and got bounced back and forth between the Gift Card Dept and Fabletics customer service. I was told the code was not properly issued at first and they were trying to fix it. 2 case#'s were given to me at 2 different occasions when I contacted via chat and a few phone calls. Nothing is resolved, no one wants to help nor can do anything about it. Such a dishonest business conduct and terrible customer service experiences. $50 isn't much but being ripped off is a much bigger deal. What a shame. Kate Hudson!