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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,121 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,898
Neutral
300
Negative
1,378
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,121)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user larket1
Colorado
1 review
0 helpful votes
  • Send Message
December 10th, 2021
Verified purchase

I don't recommend purchasing from this company or becoming a member. They have defective merchandise, and do nothing to make it right. It's very difficult to get through to a person if you have a problem.

Tip for consumers:
Don’t.

Products used:
None.

Service
Value
Shipping
Quality

Date of experience: December 10, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Larke,

We are sorry to hear that you are unhappy with our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user barbaras3947
Minnesota
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Pants advertised as best fit for seniors, not true, have to physically return product to store at MOA, club purchase plan very aggressive and next to impossible to get out of within loosing money and time. Worst ever experience. Not recommended.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Barbara,

We value the comments you made about our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user flashr1
Virginia
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

First, Fabletics attire is very quality and probably my favorite brand. The boxers are comfortable, the dress pants fit well and are breathable, and the workout clothes compliment figure well. Some items are not valued well if you use a credit, however there are always sales. So I find it to be a better deal to skip the month membership dues instead of getting one credit, and buying items on sale.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Corey,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and credit usage is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user nathaliem87
California
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

All the pieces I've gathered from fabletics are great material and super comfortable, not to mention they are super cute! Love the pockets on workout pants, it's a must for me. I'll continue to buy products with them in the future.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nathalie,

Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!

Best,
Dean

Thumbnail of user robinz77
Florida
1 review
1 helpful vote
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July 1st, 2022
Verified purchase

Website awful, customer service was practically unreachable and canceling was virtually impossible. Never had what I wanted to buy in-stock so had to settle for items I didn't care for. Quality was fair. I do a lot of subscriptions and love them all... this business model sucks. Almost felt like a scam towards the end.

Products used:
Leggings and bras

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Robin,

We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away to help you further. Thanks!

Best,
Renz

Thumbnail of user nataliea362
Canada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I first joined to try out the leggings, quickly determined that the quality did not match lululemon (I was looking for a lower cost alternative to my favourite work out gear). Throughout the subscription, i did try a few other products that were okay, but not enough for the subscription to feel worth while. It's very easy to forget to cancel your subscription if you don't want to purchase and I feel that it is just such a money grab profiting off of people agreeing to their card being deducted each month. If there was no subscription, or there was not the price difference for non-members I would be more inclined to purchase again in the future.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Natalie,

Thank you for providing feedback about your experience with the products we offer and the membership! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user connorf52
Massachusetts
1 review
0 helpful votes
  • Send Message
May 29th, 2022
Verified purchase

At first my order was supposed to arrive 3 days after I ordered according to you guys, then it turned into 9 days, and now it doesn't even have an arrival date. It also hasn't updated the packages status in about 4 days. I just want to know where my package is and when the estimated time it will arrive is. My package could have been stolen or destroyed for all I know. This was a very bad experience and I am extremely dissatisfied.

Date of experience: May 29, 2022

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Connor,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with shipping out orders. We will contact you shortly to further assist you.

Best,
Dean

Thumbnail of user agnesd45
Illinois
1 review
0 helpful votes
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August 4th, 2021
Verified purchase

Definitely love this clothes! Especially leggings, that fits great and make my waist nicely slim. Great quality, color a bit different than shows on the picture, but overall very nice clothes. I would definitely buy more leggings and sweatshirts from Fabletics.

Date of experience: August 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Agnes.

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle

Thumbnail of user kates498
Nebraska
2 reviews
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I love all your products, seriously. One issue I have is with the big, long tags you put in all your products. They come off easily enough, but then the size is nowhere to be found. Especially on the sports bras. Maybe find a way to print that essential information somewhere ON the product so I know after I rip that roll of paper off. Just brand and size. That's it.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user kellyen1
Florida
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

I have not been disappointed with any of my orders. The styles, colors, sizing, and ease of ordering on the website has improved greatly over the last two years. I always receive compliments when wearing my Fabletics outfits... they look great!

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Kellye,

We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.  

Best,
Tina

Thumbnail of user amberg231
California
1 review
0 helpful votes
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June 13th, 2020

I purchased the tricot pants and after a normal day of wear, they had horrible pilling and runs all over... Wore them a second time and it is even worse! I only gave it two stars and that is because they are somewhat comfy... I expected better from a pair of pants that was nearly $70! Never again!

Date of experience: June 13, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Amber,

Thank you for writing a review! We are sorry to hear if you ran into some sizing issues. Your feedback is helpful for us to hear! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user gabrielac208
Texas
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I return 1 outfit set through mail and FABLETICS never returned me the credit I used to buy it. Not truthful store

Date of experience: August 1, 2024

Thumbnail of user ek52
Tennessee
1 review
4 helpful votes
  • Send Message
December 12th, 2018

I recently purchased a jacket, I thought I had bought the jacket in black and it was a dark green. No problems still a cute color the cut just did not fit me right. Anyways I followed the return steps and returned the jacket. (Expecting a full refund of $64.95 to either my account or credit card) WRONG... They refunded my account $34 which is only 1/2 of the total? After calling customer service I was told that half was refunded due to their policy...? What kind of policy is that? I've been a VIP member for over a year and only getting 1/2 of the original purchase price? Then I was told that the $34 dollar could not be refunded to my card and only be used within Fabletics. I just cancelled my VIP and will never purchase another item from Fabletics. They need new policy changes and a more friendly customer service team.

Date of experience: December 10, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello E K.,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.

Best,
Ivy

Thumbnail of user elliek16
GB
1 review
11 helpful votes
  • Send Message
December 12th, 2014

Stay away from this company. They seem to be very professional on the website but fail to make it clear that there are hidden charges. I never received any conformation email of my order nor did I receive any conformation email of them receiving my £44 direct debit monthly payment which I did not choose to pay. It seems as if they are taking your money as slyly as they can in order to get away with it.

And the clothes would NEVER be worth the £70+ they ask for.

Oh dear.

Service
Value
Shipping
Returns
Quality

Date of experience: December 12, 2014

Thumbnail of user sherryf7
Georgia
1 review
7 helpful votes
  • Send Message
January 13th, 2015

Terrible customer service when I called to set up return. I started the call thinking I would make an exchange for a couple of the items plus get a full explanation of the VIP program. The explanation changed from it rolled over to credit to ( once I balked at this plan) I could let them know by the 5th of each month that I did not want to buy so would not get charged. I felt so uncomfortable with the whole conversation I decided to return everything, get full refund and get removed from VIP plan. When I didn't receive my return label, I called again and expected to quite possibly get a better representative who might make me feel better about Fabletics, instead she managed to be curt ( wondered if there were notes from earlier call) and made no effort to save me as a customer. Wow! Customer service needs some major work with their representatives.

Service
Value
Shipping
Returns
Quality

Date of experience: January 13, 2015

Thumbnail of user kf165
Illinois
1 review
10 helpful votes
  • Send Message
April 8th, 2020

WARNING! Do not ever sign up for Fabletics VIP membership. They claim it is free, but every month you do not buy something from the site, you get charged 49.95. It went unnoticed on my statement as I barely use that card (this portion is my fault for not catching it sooner). Shame on you Kate Hudson, what a scam! I thought you were a decent person, but clearly you are shady AF.

Date of experience: March 9, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Kelly,

Thank you for writing a review! We're sorry to hear you disliked the VIP Membership! We value your feedback, so our Member Services team will be contacting you shortly to assist you further.

Best,
Nelle

Thumbnail of user stephaniej21
California
1 review
17 helpful votes
  • Send Message
September 15th, 2015

I have purchased several things from fabletics and absolutely love it. It sucks that all of these people didn't bother to read the fine print. I read it and have had no surprises! I know that if I forget to skip the month, I will get $50 towards a new amazing workout outfit! The clothes are so soft and comfy, and fit great! I had to email them about a question I had and they got right back to me the next day! I really wish people would just pay attention and read before bashing something. It's just so juvenile to not do your research. Any time you go to order online, always read the fine print. Sucks that all of you negative people had bad experiences and surprises. I LOVE fabletics.

Date of experience: September 15, 2015

Thumbnail of user sarahn1349
New York
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

I decided to permanently end my Fabletics membership after multiple instances of my credit card being charged without my authorization. I used my remaining credits for this order and even though I always order the same sizes, nothing fit correctly and the material was not the same as in the past.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Jessica,

Thank you for sharing your experience with the membership and the product quality/sizing. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user kaleenam7
Illinois
1 review
0 helpful votes
  • Send Message
May 13th, 2024
Verified purchase

Is very inconvenient not to be able to try on scrubs. Went to return in store and flabetics store does not carry scrubs, the only way to get them is to order online. Even thought I didn't like the scrubs I had bought I have to stay stuck with a membership that I will never use.

Date of experience: May 3, 2024

Thumbnail of user christan13
Texas
2 reviews
1 helpful vote
  • Send Message
September 1st, 2020
Verified purchase

I love the styles that Fabletics offers, but why show me them at all if they're already sold out? It's very frustrating to see outfits that are cute and not available in my size. Also, I find it difficult and frustrating to find the right size leggings in each of the different styles, because they all fit so differently. Some leggings in Medium would fit me better in Small and vice versa. This is also hard to know until I'm actually working out in them. Seems like they fit fine until I'm working out and they're slipping down.

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Christa,

Thanks for writing a review! We are sorry to hear if you find our selection limited! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user keianar1
Florida
1 review
1 helpful vote
  • Send Message
March 24th, 2018

Hold up. I am not sure what all of these negative reviews are about. There are very basic instruction on what happens if you forget to cancel on the 6th day of every month during your VIP membership pass. As long as you hit skip that month before the 6th of every month, you will not be charged. They also have free cancellation, so as far as I can tell, this is a great deal.

Date of experience: March 22, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Keiana,

Wow! Thank you so much for an awesome feedback! We are happy to know that you love our products and services! Have a fabulous day!

Best,
Sherry

Thumbnail of user jamieg448
West Virginia
1 review
0 helpful votes
  • Send Message
August 12th, 2021

Good clothes, shady company. I hate their model of charging customers $49 EVERY month without their consent. I refuse to buy from them until this scam gets removed. If they believe their clothes are so great they should not need to create a scam in order for people to have to use stolen money. Ridiculous. There are so many better brands and affordable brands out there that don't trick their customers into buying their clothes.

Tip for consumers:
There are so many other brands out there that don't trick you into buying their clothes.

Service
Value
Shipping
Returns
Quality

Date of experience: August 12, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jamie,

We are sorry to hear if you disliked how the VIP Membership works. We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user cathyw578
Michigan
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

Fabletics always look so good on TV, so I ordered 2 pair of leggings. It took almost 3 weeks for them to arrive. I do not like the fit. I am 5'6" tall and the regular length is too short for me. The "high waist" only comes to my hip bone, not my waist, which is 2" higher. I will not order more.

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Cathy,

Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user anab500
New Mexico
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I've ordered with Fabletics for over 5 years and every piece is still in my wardrobe rotation! The style is mod; the fabrication of the garments is SOLID. There's never a thread that breaks to separate the seams... everything is worth the time, energy and money spent. Recently with new lines into swimsuits I have no hesitation to order anything that appeals to me. I've always ordered my sporty bras and have been satisfied. Brava!

Tip for consumers:
Super helpful to fill in your sizes and then it's automatic!

Service
Value
Shipping
Returns
Quality

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ana,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user dianag15
Michigan
1 review
7 helpful votes
  • Send Message
August 26th, 2014

I ordered from this website. I will acknowledge that I did not read any fine print, but who would have expected that they charge me $5.95 for each item that I returned. The items looks great on the website, but on my frame not so good. I am a size 4-6 and ordered a small. The leggings were so tight that they hurt. When I called to return they told me there was a restocking fee for EACH item, not the total order.
I would not do business with this company. You can find better products somewhere else that respects that women need to try something on and sometimes we return items because they just don't work on our body shape. Basically, I paid $5.95 for each item that I tried on today. Major disappointment.

Tip for consumers:
Do not order from Fabletics!!

Service
Value
Shipping
Returns
Quality

Date of experience: August 26, 2014

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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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