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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,121 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,898
Neutral
300
Negative
1,378
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,121)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user tammyj29
North Carolina
1 review
6 helpful votes
  • Send Message
February 13th, 2017

DO NOT fall into this trap. Hold your credit card tight. When you order the leggings 2 for $24 you are automatically signed up for a VIP membership without notice. You will be charged $49.95 a month unless you call and cancel. This deal is not worth the headache you will experience next month. No business will stay afloat by cleverly deceiving customers.

Date of experience: February 13, 2017

Thumbnail of user justint765
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I went to buy shorts, underwear and pants. They said they had deals like 2 for 19, etc. I signed up to be a vip to get the discounts. Charged me full price. Over $300

Date of experience: June 3, 2024

Thumbnail of user christiner1251
Massachusetts
0 reviews
0 helpful votes
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January 24th, 2022

Kate Hudson should be ashamed of herself. What a horrible company. Placed an order MONTHS ago, still don't have it. They sent a replacement and that was also conveniently "lost". No one is helping me and my $$$ is now gone. Just keep being told to "call back in 2 days." And I "may" have a resolution. I just want the products I PAYED FOR. So angry and frustrated with its this HORRIBLE company. I'll keep leaving bad reviews until this is resolved. Do not waste your time or $$$.

Tip for consumers:
DO NOT BUY FROM FABLETICS

Products used:
None because I NEVER RECEIVED THEM

Service
Value
Shipping
Returns
Quality

Date of experience: January 24, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christine,

Thank you for your review! We're sorry to hear you had such a frustrating experience, we really appreciate you bringing this concern to our attention. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.

Best,
Renz

Thumbnail of user graced362
California
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Fabletics customer experience is very good, and the customer service reps always responsive. The clothes, however, did not always fit quite right, leggings off a bit, and sometimes the quality was not up to par -- zippers would break, etc. The designs are super cute however! Just didn't work for me. I walk, hike and hit the gym for work outs so maybe I was too hard on them.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Grace,

Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user melaniem736
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I've been ordering bras in medium and they fit great, I ordered shirts in medium and extra small and they were both huge on me and it was way too much hassle to return them so gave them away. Leggings have been great quality (a bit small compared to other brands but at least consistent), except for a pair of base layer leggings that were extremely see through.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Melanie,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about our sizes. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user leal208
Texas
1 review
0 helpful votes
  • Send Message
November 4th, 2023

Ordered couple days ago,until now I don't get my tracking shipping number. I tried to contact customer service but the number can't dial. Chat support not responding. A waste of money! Not got to figure out to contact and cancel the VIP. Worst experience,not worth it at all!

Service
Value
Shipping
Returns
Quality

Date of experience: November 4, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Lea,

Thank you for sharing your experience with the order you made online and we are sad that you cancled yout VIP acount. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user heides15
New Jersey
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I was fine with the product itself that I purchased for my son. But I noticed a month later they had charged me another $54 on my credit card. I have emailed them three times over the last month and not one person has gotten back to me.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heide,

Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user kaya133
Pennsylvania
2 reviews
11 helpful votes
  • Send Message
March 16th, 2017

Got charged $50 every month without my knowledge as part of the VIP membership. Finally realized after two months and was told that I could use the reward points. I had 40 reward points. I could get three hair ties for 300 points... Will never shop here again.

Date of experience: March 16, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Kay,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

Best,

Samar

Thumbnail of user asuncionh
Florida
1 review
2 helpful votes
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March 20th, 2018

I bought sale items (50% off) from the company online for christmas gifts. Unknowingly I was charged 49.95 /mo. Since Jan. For VIP membership which I am not aware and they just want want to use the credits when I asked for a refund... Are you kidding me?

Date of experience: March 17, 2018

Thumbnail of user allene157
Utah
1 review
0 helpful votes
  • Send Message
March 14th, 2024
Verified purchase

I had no idea that I'm paying Fabletics a monthly fee to obtain discounts on clothing. I have been trying to figure out how to get me off this so I'm not wasting $50 a month and receiving nothing but a discount to buy more clothing when I do not need anymore clothes

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Allen,

Thank you for sharing your experience with the membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user doelleg
Florida
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I have enjoyed my subscription with Fabletics and love their leggings. I don't always "need" something on a monthly basis but, I manage to use my credits in a reasonable amount of time:-) My only disappointment is that none of the sports bras seem to fit me properly.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Doelle,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user amym3575
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

Very happy with the Fabletics experience. The products are quality and true to description. I like the variety available. Shipping happens relatively quickly and items arrive in the timeframe provided.

Date of experience: April 8, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Amy,

We are glad that everything worked out for you. We, here at Fabletics do our best to provide quality products and and quick delivery services. We appreciate your feedback and would like to assure you that we will strive to improve our member satisfaction.

Best,
Allison

Thumbnail of user jessicam3113
California
1 review
0 helpful votes
  • Send Message
April 20th, 2022
Verified purchase

I may be alone in this, but I would love to see more fitness tops. Not everyone is comfortable working out without sans shirt, simply sporting a bra, no matter how fit they are. Also…would love to see some more bottom and backside coverage in the swimsuits.

Date of experience: April 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

Thank you for taking the time to leave a review. We are very sorry to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Thumbnail of user carleneb39
Maine
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

The site is difficult to navigate. Items advertised are often not available. There is no reminder to skip a month so you're constantly automatically billed. The sizes are inconsistent. I do like that they use real size models for the clothes and they have nice patterns and colors.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carlene,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user briang601
California
2 reviews
0 helpful votes
  • Send Message
April 3rd, 2023
Verified purchase

The amount of time navigating the site and calling in to cancel was unnecessary and felt more like an experience where you were being made to return (hours, wait time etc) more than once. The price point is high and equating the value against input from me and knowing there are comparable products out there off the rack made it time to break up the membership. If you plan to order often it probably seems like a better deal.

Date of experience: April 3, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Susan,

Thank you for writing a review! We value your feedback on the VIP membership and prices we offer and would like to address your concern. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user irmaw10
California
1 review
0 helpful votes
  • Send Message
June 5th, 2019

I must have at least 12 pairs of leggings and OnLy 1 did not fit me the right way. Their leggings are very soft, no show, and lifts areas where I need it. Complaint-why don't the have PRIDe color leggings? Get with the times please your competition has!

Date of experience: June 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Irma,

We love our member and we value your business. We want to thank you for giving us the opportunity to serve you. Our member service is always open to hearing feedback from you. Thank you!

XO,
Ivy

Thumbnail of user tamis263
Texas
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Cute clothes! Well made, easy to care for. I wear them every day for exercise, lounging, and out running errands. Very comfortable, and though I've not used the return option often, the returns I've made were very easy. I'm extremely satisfied with all aspects of my Fabletics experience.

Date of experience: July 1, 2022

Thumbnail of user alisonn95
North Carolina
2 reviews
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

Fabletics is my go-to for all my workout wear needs and wants... more wants than needs! LOL Their clothes are high quality and stand up to multiple washings without fading or losing their structure. I have been a member with them for over 5 years and highly recommend!

Date of experience: May 27, 2022

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Alison,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user mariar710
Washington
1 review
0 helpful votes
  • Send Message
February 5th, 2020
Verified purchase

About a year ago I signed up to be a Fabletics VIP and I have really taken off since then. I get lots of emails with gorgeous, inviting graphics and very tempting deals. I love the Fabletics products. One turtleneck shirt I purchased is my favorite article of clothing I own! My purchases come quickly and each one so far has been fun to wear. I even spread the love and got outfits for my grown kids for Christmas!

Date of experience: February 2, 2020

Thumbnail of user joniu7
California
1 review
0 helpful votes
  • Send Message
February 12th, 2022
Verified purchase

I love the Fabletics products, ease of shopping and quality. These are my favorite leggings ever! The only complaint I would make would be how quickly popular products sell out. It doesn't seem that they keep items in stock for very long. I understand that seasonal design and trends play a part in that, but there are some classic pieces that I would love to buy more of, but they are no longer available. ‍
Seriously the best legging I have ever worn though!

Date of experience: February 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Joni,

Thanks for your effort in writing a review of our selections! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user cathyl509
Missouri
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

So im trying to make purchases on my account and on the fabletics website, it said i get 60% off. But in my cart it doesn't show it and charged me full price. It took 6 hours talking/chat w them and no one could solve my problem. Someone i chatted with went into my account and changed something but did not changed it back. So my shopping experience was awful. They still haven't fixed it! And every time I called them i have to explain my experience/what happened over and over again. I feel like an recorder. It is sad that they don't take notes in my account or follow up w the situation to make sure it was taken care of /fixed. I have to reach out in order to get my price manually adjusted if i want to buy something. So the shopping experience really sucks! Its wasting my time by calling if i want to make my purchase. Not a happy customer

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cathy,

Thank you for the feedback about your experience with the promotion we offer. Your satisfaction is our priority and we would like to make things right, so a representative from our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user maryh107
Australia
1 review
7 helpful votes
  • Send Message
July 28th, 2015

Vip membership is a total scam, the lack of service after order is placed is beyond belief, can't believe that it can take 4 x times to receive items from Fabletics that it takes to receive similar items from the UK (I am Australia based). Vip membership means items will be charged to your account unless you "skip". Very hard to judge whether you want more or not, when the first order has not been received almost a month after ordering.

Date of experience: July 25, 2015

Thumbnail of user karenn140
Massachusetts
1 review
0 helpful votes
  • Send Message
October 13th, 2018

Talk about a marketing scam. The fact that you sign-in and create and account - the purchasing process drives you to it - forces you into a program where your card is charged $49.95 even when you are NOT interested in buying anything. Not only you are blinded into signing into this monthly charge but they also USE your credit card info without your consent! This company deserves taking it to the better business bureau. I will for sure try to start the process. SCAMMERS!

Date of experience: October 9, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Karen,

We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user rhondam45
Texas
1 review
7 helpful votes
  • Send Message
August 14th, 2016

I advise that you do NOT order anything from "Fabletics," Kate Hudson's active wear clothing line. I placed an order in June. Just now I found out they have me enrolled in a VIP membership and they have been charging my credit card $49.95 a month for three months. They would only refund $99.00 of that $150 worth of charges for the VIP membership that I had no idea I was enrolled in. Shady business practice! Shame on you, Kate Hudson!

Date of experience: August 14, 2016

Thumbnail of user ryanl598
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 9th, 2021
Verified purchase

I really liked the product. Thought it was high quality. The gyms shorts are some of my favorite that I own. However, they never had any colors in my size (Medium) available. I always tried to get on early when new releases came out and it still seemed as though they only had black or navy available, that was it.

Date of experience: December 9, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ryan,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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