Fabletics has a rating of 3.2 stars from 12,121 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
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I talked with customer representative, he said I will get around $20 refund due to the first month money deduction from my account towards membership which I didn't know was there on the very first day,
Date of experience: October 1, 2022
I ordered a lot of items when everything was 80% off. I ordered two sizes since I had never bought from this company before. I kept the smalls and return the mediums there were three. They only refunded for two because they didn't believe me that I sent back three. That was very disappointing to me. If they're going to have big sales they need to have Customer Service to handle what is returned.
Date of experience: January 12, 2022
Hi LeeAnn,
We appreciate your feedback on your return! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I've been ordering for a long time and until recently I'd not received anything incorrectly, this past purchase was the incorrect color of a pair of pants. The whole exchange process was quick and easy. Still am very satisfied with the service fabletics provides.
Date of experience: January 14, 2022
Hello Patricia,
We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Will never do business again. Spent so much money with them and got very few products. The products I did get may have been quality but they were very costly and there are many other brands on the market that are just as quality.
Date of experience: October 1, 2019
Hello Michelle,
We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
Even though the price is cheaper than other brands, I still feel like the quality it's not worth the price. Very poor fabrics, stitches are running, and it loses shapes after a few wash. I would rather spend more money on more quality products.
Date of experience: May 19, 2022
Hello Zeshi,
It is with great regret that we received your feedback regarding the quality of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I love Fabletics! Good quality, for good prices and it's Never, Ever boring! If you're on the fence about joining... just do it. Skip as many times as you like! Sizing I great and returns are easy too! I cannot say enough good things!
Date of experience: May 19, 2022
Hello Laura,
What an awesome review! Thank you so much for the positive overall feedback regarding the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
Love Fabletics! 99% of my fitness attire that I also wear casually is Fabletics. I find the fit and sizing to be really nice. I'm typically a small and appreciate that when I order items, I'm in a small/x-small. I've tried ordering from other places that have put me in a large and that did not make me feel very good.
I would like to see the maternity line expanded, as when I was pregnant I did have to go elsewhere. I'd be nice to use our member credits for some more clothing bundles. When I've gone to use my credits and most of the items are less expensive than what was charged on my card makes it a bit hard to buy something, as it ends up costing me more money. But, I'll continue to buy Fabletics clothing
Date of experience: September 1, 2022
Hello Kailey,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
I ordered the 2 for $24 leggings deal directly from their Facebook ad. There was absolutely NO mention ANYWHERE that I would be entered into their monthly subscription nor that as a VIP member, that I would be forced to pay $49.95/month. Terrible communication and honestly, very shady business practice. I've returned my two leggings and I'm still being sent their junky products and charged the $49.95/month. I called their customer service line and after a 30 minute run-around, I finally convinced them to refund my credit card and cancel my "subscription." They kept trying to tell me that they didn't need to refund the money since I have the money as a store credit. I NEVER want to order from your store again. There are plenty of other options that won't bait and switch customers like Fabletics did with me.
Date of experience: May 18, 2017
Hello Sarah,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A member of member service will email you within 48 hours.
Best,
Samar
I have found the products I have purchased lately to be ill fitting; the return process is a drag so they get donated. I have been a customer for a long time and feel the organization is going downhill fast. :( It seems the prices have always been higher than most, but the fabrics and fit were always a consideration. Now, that quality has been lacking. The pants are constantly sliding down so I am trying to run with the crotch of the pants about 2" below where it should be. Sad...
Date of experience: February 14, 2022
Hello Tish,
We are sad to discover that such a loyal customer had a negative experience with our products and services, and we sincerely apologize. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I have been a Fabletics VIP member since the company started. Recently, I had over 940 points (1000 to earn a free outfit) when Fabletics decided to change the rewards program. It now takes 2000 points just to get a top or bottom! How shady of a deal is this? Also, the choices they give you are items you have already purchased or are being discontinued. Shame on Fabletics! If you are thinking of joining - DON'T!
Date of experience: May 12, 2015
I've been a client of yours off and on for several years. I love your leggings. They are great! Your sports bras, though, are not really hitting the mark in terms of what I need. I've tried some of your high support and love support, and they just seem to be made for smaller breasted women. Women with big boobs can be very fit, and it would be great. If you all could develop sports bras that provide good coverage and good support. I love everything else about your products!
Date of experience: December 1, 2022
Hello Caterina,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
First the positive, 99% of the items I purchase from Fabletics I am pleased with and enjoyed wearing. The items in this order were for my son and he is very happy with everything.
The challenges: I go out of my way to purchase in store because online delivery are slow and rarely if ever arrive on time. I would rate my experience with Fabletics customer service via online/telephone as some one the worst. I have rarely experienced helpfulness in my interactions with CS reps. More often than not I am advised of the reasons my concerns cannot be resolved.
Overall review: love Fabletics and will continue to shop in store and avoid online as much as possible.
Date of experience: August 4, 2022
Hello Angela,
Thank you for writing a review! Your feedback about our delivery is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I tried ordering a couple pairs of joggers from them for my girlfriend and when we got them they were very different than what they looked like online and were very thin. When I tried to return them for my money back the customer service person told me that I could not, but they would give me store credit. I ended up doing that and tried 2 different joggers, both of which were disappointing. They did not taper like the photos showed and the sizing was not similar between products as a medium fit for one style and was not even close for the other. I contacted customer service again and they only gave me the option for in store credit. They also only refunded me a fraction of what I had spent.
Tip for consumers:
Don't buy from here
Products used:
Jogger sweatpants
Date of experience: November 20, 2021
Hello Colby,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I was a new customer but from the beginning I had problems with the order I placed. The lack of communication and the fact that more order was rejected for what ever reason they want to make up they still had no problem charging my account. Now I have to wait 7-10 business days to get my money back. I will not be ordering again from them and to my fellow consumers beware if you do.
Date of experience: September 9, 2023
Hello Nestor,
Thank you for sharing your experience with your order and our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The worst and I let them know I was slamming them all over the internet and they are still charging my credit card and will not let me cancel. They never answer phone and say they cannot accept over email. I now cant stand Kate Hudson when I see her. Her lack of not caring what a business sponsored by her is shocking. Never gonna give her another movie cent from our family. They have 65.$ of my money they wont refund.
Date of experience: November 7, 2014
A total scam... do not sign up, do not place any orders because once you do, your credit or debit card will be debited $49.95 monthly for a "credit" from which you can place future orders. This is a total scam. Shame on multi-millionaire celebrity Kate Hudson for attaching her name to this type of scam. While she has hired help servicing her and watching all of her millions, some of us have to worry about every $49.95.
Date of experience: September 10, 2018
Hello Peter,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our member service team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
My first order was delivered just fine. I tried them out and found out that the pants are too long so I want to return or exchange online, BUT they don't allow me to do online meaning that I have to call them. I haven't call them because I was thinking to just let it goes, then my friend told me that her account was charged automatically without knowing about this VIP membership program. Don't fall into their trick. Don't try the first outfit for $25. They are not worth your money and you are locked to pay $49.95 a month for their VIP membership.
Date of experience: July 15, 2014
All their products are great quality and less expensive than other name brands. Love the fit and the customer service is great! I highly recommend their apparel it's so versatile for every day wear and easy to pair with anything.
Date of experience: December 2, 2021
Hello Tara,
Thank you so much for your feedback! We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Nelle
It was challenging to navigate the filter, especially looking for plus sizes. I'd find an item in one area, but not as a search option. It was somewhat confusing. And there were way more options that were not plus size.
Date of experience: December 1, 2021
Hello Alexandra,
We are sorry to hear that you have a hard time navigating our website. We will be contacting you via email within 48 hours for assistance.
Best,
Nelle
Don't be taken in by the offer of a full outfit for £22. To get it, you have to sign up for their VIP membership at a cost of £44 per month. You have to either buy or keep rolling over your credit so as not to be charged. A lot of people have unknowingly signed up for this because of the misleading website, not realising until they've already given the company a couple of lots of £44 - money they can never get back. Rip off merchants.
Tip for consumers:
Do not buy from Fabletics.
Date of experience: January 12, 2015
Bought one thing off of an ad I saw and the charged me a monthly membership for months without me noticing--yes I get that's my fault for not paying attention but I was still pissed and come to find out I cant use my couple hundred dollar credit for the discounts?!?!? What a load of $#*! I have to spend more money to get deals.
Customer service sucks, the clothes are super plain and the company just sucks.
Date of experience: October 4, 2018
Hello Daisha,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I ordered the 2 for $24 promo and was charged higher because I live in Australia. Even after adjusting my region the site still
Claimed I am eligible for the promotion. WRONG! Do not promote something that is so false!
Date of experience: August 13, 2019
Hello Ebony,
Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will be sending a private message to you shortly to assist you.
Best,
Ivy
I just ordered an outfit this morning- I should have read reviews prior. Apparently upon ordering, reviews state that you will be charged $50.00 unless you purchase something each month.
So I called this morning to take myself off of the VIP membership. Surprisingly taking myself off the VIP membership would also cost me my "first order at $25.00". That was cancelled too.
Too bad - Just beware.
Date of experience: March 9, 2016
While I did like the quality of the clothing- I closed my membership November 2021 - I still had £19 credit on my account. I have contacted Fabletics about 10 times to try to get my money back but still 5 months later there is no success. It now says it doesn't recognise my email. This is appalling and a warning to others who consider joining the membership.
Date of experience: April 26, 2022
Hello Ross,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the status of the refund. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hi Priya,
We value our members, and your feedback about your refund is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina