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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user melindat286
Virginia
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

After placing my initial order, I honestly liked the product. When I tried to order some items for my brother they are never in stock and then I get misleading emails saying I have been granted 80% off when in fact I do not and again the items are not instock. I think I will be cancelling my membership for this reasaon

Date of experience: December 1, 2024

Thumbnail of user stephenm4867
Georgia
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

The web site never showed me the "skip" button until the window to skip had closed. I had to call to get the skip accomplished and it quickly got to the point that it wasn't worth the effort. In my opinion the whole thing is a scam to rob people of their money because they will forget to go to the site. Or they just won't want to call. The whole reason I shop online is to avoid dealing with people. On the phone or in person. Then to add insult to injury the $#*!er I had to deal with barely spoke English. But I wanted to be done with the whole thing so badly I stuck out the phone call. So Fabletics can keep their damn e-mails and leave me alone.

Date of experience: December 1, 2024

Thumbnail of user missyr110
North Carolina
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I ordered a couple things from Fabletics one being a pair of leggings which have already started to pick marks on them. Very poor quality.

Date of experience: January 1, 2025

Thumbnail of user jmp33
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

The fit was great but the material snagged easily and left small fabric balls. I won't wear or keep them after a few wears.

Date of experience: January 1, 2025

Thumbnail of user jenne652
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Love my subscription but their new items always sell out so fast it's hard to get the good stuff at the releases.

Date of experience: January 1, 2025

Thumbnail of user michaelr10537
Florida
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I love Fabletics shorts. They fit well BUT I am NOT a fan of the VIP program. I want to buy when I want to buy. That is not always monthly and the charge per month is very high. The outlet where it is not necessary to be VIP has great stuff but not the full array of items in the store. I will continue to use the outlet at my discretion but store shopping is no deal

Date of experience: December 1, 2024

Thumbnail of user jacka1576
Texas
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Form and Fit is perfect. It's nice to know when you order something online that it fits the way you envisioned.

Date of experience: January 1, 2025

Thumbnail of user judys3421
Kentucky
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

I bought a 11 pairs of pants that turns out they didn't fit me. I kept 3 pairs because I gave 2 to my daughter and I kept one because I wore it all day thinking I would stretch them out some and they would be more comfortable. But they were still too tight. I sent 8 pair back. I spent $218. And some cents and they only refunded me $62.95. I am pretty upset by it.

Products used:
pants

Service
Value
Shipping
Returns
Quality

Date of experience: November 23, 2024

Thumbnail of user davidn4618
Michigan
1 review
0 helpful votes
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February 12th, 2025
Verified purchase

Eperience is always good... the time from order to arrival is always excessive. I guess i am spoiled by amazon

Date of experience: February 2, 2025

Thumbnail of user deloresc192
Georgia
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

The staff is great but I notice the fabric quality of my last purchases seems a little light weight w

Date of experience: January 1, 2025

Thumbnail of user hanaq4
Virginia
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Very cheap quality. I bought a pair of fleece lined pants less than a month ago, and they're already pilling

Date of experience: January 1, 2025

Thumbnail of user allisonw616
Texas
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Our whole family enjoys the products. The quality is great, and they have styles for everyone from 15 to 50!

Date of experience: January 1, 2025

Thumbnail of user galew148
Virginia
1 review
0 helpful votes
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February 15th, 2025
Verified purchase

Very soft, fits well.
Pants of jogger outfit a little big for size. Fit verge after washing, m8nimal shrinkage

Date of experience: February 5, 2025

Thumbnail of user jamesy1806
Florida
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

I buy Fabletics like I pay my bills. The fit, quality, fabric is beyond belief. Every day I start my workouts at 3am-5am, go to work until 5-6pm. So imagine my ethics in the gym! I wear nothing but Fabletics when I'm out, my body and clothing is like an advertisement! And I'm happy to do it.

Date of experience: December 2, 2024

Thumbnail of user gabriellea145
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

They don't use regular fabric that lasts like it used to, all the compression stuff they have now a days breaks or tears after a few uses

Date of experience: January 1, 2025

Thumbnail of user jaclynh110
California
1 review
0 helpful votes
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February 12th, 2025
Verified purchase

Disappointed in quality of winter leggings. Washing directions were followed and they pilled terribly.

Date of experience: February 2, 2025

Thumbnail of user anthonyf2632
Florida
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

The membership is not worth it who's buying clothes every month? They're pushy to make you keep it also

Date of experience: January 1, 2025

Thumbnail of user danield2906
Virginia
1 review
0 helpful votes
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January 18th, 2025
Verified purchase
• Updated review

Nice products, good/trendy clothing options

Online platform is easy to use

Delivery is accurate and on-time

Date of experience: January 8, 2025

Quick Service via online Chat
July 11th, 2024
Verified purchase
• Previous review

I needed to PAUSE my membership and was able to do that.

Date of experience: July 1, 2024

Thumbnail of user sarahb4979
New York
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

One of the pants I ordered was pilling after own use. I asked for a replacement but they wouldn't allow it until I sent my original back. However, it was out of stock one and they could not guarantee I could get a replacement if I sent it back and it went out of stock

Date of experience: December 1, 2024

Thumbnail of user tarac812
California
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I placed an order on 10/24/24. After 3 weeks of not receiving my package I reached out. They no longer have a chat line and no one returned my email. I contacted Fabletics again on11/25/24. They told me then that they had shipped my package back because they were out of stock. It made no sense because if there was something to be mailed back it existed. Also I ordered many items. Were they all out of stock? They offered me a store credit after holding my money for 32 days knowing they were never going to fulfill the order. They then agreed to credit my card back as if they were doing me a favor. I've been a customer for a long time and their customer service has fallen by the wayside. Had I not called I guess I would have never received my purchases and they would have held on to my money.

Date of experience: November 25, 2024

Thumbnail of user je504
Alabama
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Fabletics told me they were exchanging my two items I received for the correct ones, and of course I believed them, but after I mailed them back everything they shipped me they canceled my exchange. They then told me they "could not refund my original payment method in full", a statement they negated on December 2, when they refunded the one "out-of-stock" item they wouldn't give me anything but store credit for (then wouldn't let me use the store credit) for over a month. In spite of the $14.06 refund they provided to me five weeks after my order and three weeks after receiving all merchandise back from me, they told me they still could not refund my original payment method and were mailing me a refund check, which one of their rude agents cancelled a month ago and the whole sham of the refund check by mail was a lie. I waited the 6 weeks for it to come and then was told yesterday that I would be provided a resolution of a full refund to my original payment method after now what has been 2.5 months. Of course, this was also a lie, and since Fabletics convinced me to close an uninvestigated dispute with the payment processer with the promise of a refund they now have never provided, the payment processer has now told me that my only recourse is to file federal charges.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: January 1, 2025

Thumbnail of user jozmondb
Virginia
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I unsubscribed and ended with fable-tics WEEKS ago. If I continue to get emails i will be getting legal representation to file a lawsuit. I have video evidence of me unsubscribing but yet still continuing to get emails from fable-tics like this one.

Date of experience: December 1, 2024

Thumbnail of user jonc1177
Minnesota
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

Purchased a space in the lot, but when I arrived, there was not 1 single space remaining, and there was also another vehicle that was driving around looking for a spot. Not sure how it works with it saying that a spot is guaranteed, yet none were available.

Date of experience: November 23, 2024

Thumbnail of user kellir280
Oregon
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

There was something on the rewards shop, not working. Customer service was friendly and efficient and got it handled right away for me.

Date of experience: January 4, 2025

Thumbnail of user glal
Washington
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

For several weeks now, including Black Friday and Cyber Monday, I have tried to go to the Fabletic website but the images are loading very slooooow. After a few attempts, I get frustrated and give up not purchasing anything at all. I know that there may be busy times when the website is overloading but I have tried different times of the day or week.

Date of experience: November 29, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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