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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,121 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,898
Neutral
300
Negative
1,378
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,121)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user andyj62
New York
1 review
5 helpful votes
  • Send Message
January 13th, 2018

Ive been trying to contact customer services 3 times on phone, 4 times chat and one time on Facebook. No response what so ever. Is there even a customer care? Extremely frustrated and upset.

Service

Date of experience: January 10, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Andy,

We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.

Best,
Sherry

Thumbnail of user susanm1956
Montana
1 review
0 helpful votes
  • Send Message
July 1st, 2020
Verified purchase

Everything that I have ever purchased from Fabletics has been quality products. My only issue is that if you do not buy on 1st day of month lots of stuff is out of stock.

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Susan,

Thank you for writing a review! We are sorry if you find our selection limited! We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user phyllism403
Canada
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

The leggings I ordered came on time. They fit perfectly. It is great to find leggings that are long enough. They are very comfortable. I truly love them and will be trying other products.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Phyllis,

Thanks for sharing a review of your order! We're so glad that everything worked out for you. We are truly grateful to you for choosing and doing business with us! Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user carlosg745
Massachusetts
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

A membership for clothing through fabletics is not worth it. At all. There are options are out there for quality. This one isn't it. I recommend being more thoughtful about where your money goes.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Carlos,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user marlom7
Arizona
1 review
0 helpful votes
  • Send Message
February 4th, 2020
Verified purchase

I appreciate having the options to see the fits on other women. This has been very helpful in deciding which leggings I want to purchase. So far, all of my purchases have been great.

Date of experience: February 1, 2020

Thumbnail of user brittanys767
Canada
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I love the clothes (workout wear and smoothing underwear) so much! As a new mom of twins these are the only clothes I feel comfortable in. Website was easy to use and I always receive my orders fast!

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brittany,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!

Best,
Renz

Thumbnail of user sarahl80
GB
1 review
11 helpful votes
  • Send Message
January 13th, 2015

ABSOLUTELY TERRIBLE SCAM!

This company took unauthorised payments of £44 per month out of my bank account. When trying to resolve the situations they basically laughed at me and told me i would not be getting a refund. DO NOT BUY FROM THIS COMPANY!

My bank cancelled all payments and eventually the company did refund. This just goes to show what they are doing is wrong. This should be illegal.

Service

Date of experience: January 13, 2015

Thumbnail of user davidt3114
New Jersey
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

Wet poor customer service. Product not shipped correctly and not correct when gotten. Comedy of errors best explained. Would not buy again or recommend.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello David,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user ryand718
Florida
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

High quality products. Stop collecting my information. I press one thing and every advertisement I see for a week is your products. Extremely obnoxious.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ryan,

Thank you for leaving a review and informing us of your concern with our advertisement.  We understand that this was not the level of service you were expecting from us.  Your feedback enables us to identify areas where we can improve.

Best,
Clark

Thumbnail of user tammyf430
Washington
1 review
0 helpful votes
  • Send Message
May 29th, 2022
Verified purchase

When I receive the products I'm generally quite satisfied but, too often the products you advertise are no longer available. That's a little frustrating.

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Tammy,

Thank you for such a wonderful review! We always strive to set a standard with the quality of our products and we are glad to know that you like them! We will also relay this review to our marketing team to let them know of your suggested style!

Best,
Tina

Thumbnail of user lisag2305
Ohio
1 review
0 helpful votes
  • Send Message
February 20th, 2022
Verified purchase

I was charged $50 for one VIP point. When I went to buy clothes I added 2 pair of shorts on sale to my cart and was charged $50. When I went to pay with my VIP points I was charged my one VIP point plus $50. To make matters worse, the shorts were on sale for $20 each the next day…not feeling very VIP!

Date of experience: February 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lisa,

Thank you for writing a review! Your feedback about VIP Membership is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user candicek113
Massachusetts
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

I love the leggings but I paid 30$ for them when I could have got an extra pair for 24$. I called customer service they wouldn't do it so I canceled my account.

Date of experience: May 9, 2024

Thumbnail of user latriesg
New York
1 review
5 helpful votes
  • Send Message
September 10th, 2018

These people have been charging my cancelled account since June and to this day I can't get my money back. Spoke to manager and she told me to call my bank then when I got the banker connected confirming the charges she hung up the phone. If you want to give money away sign up. ABSOLUTELY DO NOT JOIN THIS SCAM!

Date of experience: September 6, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Latries,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user teresab686
California
2 reviews
2 helpful votes
  • Send Message
March 15th, 2021

I am beyond shocked regarding the customer service care. The reps who answer the calls are polite and are doing the best they can. This has turned into a 40 day nightmare.

The shock is that Kate Hudson would support shipping her customer service to foreign countries where they are not able to get in touch or be on the ground floor of what is happening to us as customers over here in the US specifically California, where Kate Hudson and her family live.
To recap, the purchase delivery was weeks late, and because it was so late when I tried to cancel the order I was told "just return it and you will be completely refunded". I was told this numerous times, as I contacted them numerous times regarding my order. When I received the order, two weeks late and past the gift giving etiquette, I returned it immediately. Two weeks later, and after given a partial refund, I can't get an answer about why. Then a week later, I called back and they told me only part of the order was counted and they would expedite the full refund request and someone would contact me within 48 hours. No call, no refund and I have no choice but to let you know, don't use their services. If you notice, 9 out of 10 reviews are negative and I must support them. Waiting for my refund still, contact me please.

Tip for consumers:
Do not use them. I am so disappointed with Kate Hudson I am unfollowing her on social media. SHAME ON HER.

Products used:
none

Service
Value
Shipping
Returns
Quality

Date of experience: March 15, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Teresa,

Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your refund concerns.

Best,
Bella

Thumbnail of user johnb10104
Florida
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Ripoff site. Don't buy from Fabletics unless you want a $54 monthly fee taken from your credit card. No thanks. Crappy customer service & hard to cancel!

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello John,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user susanr2523
Virginia
1 review
0 helpful votes
  • Send Message
February 12th, 2022
Verified purchase

Primarily purchase leggings. They are great quality and fit perfectly. I am not a gym rat, so I have no need for the workout wear except as loungewear. I did buy one comfortable bra.

Date of experience: February 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Susan,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Cathy

Thumbnail of user waynem74
GB
1 review
10 helpful votes
  • Send Message
July 7th, 2016

Use it or lose it

Cant believe that a company can deduct £44 recurring per month off your debit card (not direct debit) and if you don't spend it within a month they keep it and take another £44

Wow and I guess its a legal way to do business catching unsuspecting customers with well written VIP Membership deals

Whoever thought this system up needs a medal. Duping customers at its most legalist

Needs highlighting further through TV shows like BBC Watchdog

There must be a duty of care from this company to inform you properly that your credits are being lost not by email lost among a 1000 spam mails they also send instead of banking the easy money.

I was lucky i caught this early but some unsuspecting customers have been losing money for years without them realising because they only check direct debits

You have been warned

Date of experience: July 7, 2016

Thumbnail of user heidih697
Michigan
1 review
0 helpful votes
  • Send Message
October 4th, 2022
Verified purchase

I will no longer try to guess if shoes & bras fit nicely with mail ordering.
I'm a gal who needs try on.
And, Yitty bra material is uncomfortable because too synthetic for my personal taste.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heidi,

Thanks for sending your review! Your feedback about our product sizing and style is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user prernap11
Ohio
1 review
0 helpful votes
  • Send Message
January 11th, 2022
Verified purchase

Overall, Fabletics has good quality athletic wear. However, shipping is terrible. Also, the sizes are unreliable- often running waaaaaay too small and sometimes too large.

Date of experience: January 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Prerna,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user dorav4
New Jersey
1 review
7 helpful votes
  • Send Message
May 14th, 2015

I cant believe another rich movie star trying to get more rich by scamming fans into a "MEMBERSHIP" just because you ordered clothes she endorses and put her name on! If it WAS that good, WE WOULD ALL KEEP ORDERING! So why scam us for monthly fees! I WILL NEVER SEE A KATE HUDSON MOVIE AGAIN!

Date of experience: May 14, 2015

Thumbnail of user wayneh707
New York
1 review
0 helpful votes
  • Send Message
December 3rd, 2022
Verified purchase

I really like my new red bag. Everyone comments on it. So many zippered compartments!
However, I ordered just one, and you sent me two! Guess I'll give the extra one as a gift.

Date of experience: December 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Helo Wayne,

We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user juliab793
Louisiana
1 review
0 helpful votes
  • Send Message
December 2nd, 2021
Verified purchase

A package Fabletics sent me was either misdelivered or stolen. They were unhelpful in resolving the situation, and I ultimately just had to give up. That is $63 that I'll never get back.

Date of experience: December 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julia,

Thank you for writing a review regarding your package. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user dianem38
GB
1 review
9 helpful votes
  • Send Message
July 16th, 2015

I am £176 down for a £22 one-off (so I thought) and have reported them to Standards Authorities!

Just get same mumbo jumbo about their t&c's yet HUNDREDS of people are finding themselves tricked into it too!

Who looks at leaflets and 'junk' emails? It should be clear AT THE TIME, not afterwards!

REPORT REPORT REPORT! Reviews aren't doing anything!

Date of experience: July 16, 2015

Thumbnail of user lornad2
Virginia
1 review
11 helpful votes
  • Send Message
January 14th, 2015

Totally unimpressed. This is very misleading who has the time opt out of an email every single month to not get automaticlly charge $49.99 a month for an outfit that you don't even have... CRAZY...

Tip for consumers:
If you are OK with a $49.99 charge or have the time to opt out of a offer eveysingle month.... the cloths are really cute... but I just have a sour taset in my mouth from the whole deal... I send all of my stuff back and will be charged $14 shipping and handling to do that... WOW!

Service
Value
Shipping
Returns
Quality

Date of experience: January 14, 2015

Thumbnail of user isaacj97
California
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Placed two orders, both canceled even though I was charged and it took 2 weeks to get my money back. Completely ruined my experience never ordering fabletics.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Isaac,

Thanks for sending your review! Your feedback about your orders is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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