Fabletics has a rating of 3.2 stars from 12,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
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I canceled by membership but still had one monthly credit. When I logged in, the credit disappeared. When I realized and contacted Customer service they told me the credit expired without any prior notification. I complained and when customer service got back to me, they put the credit back to my account. When I finally used the credit to be rid of fabletics, the monthly charges started again! EVEN AFTER I TOLD THEM TO CANCEL. Be cautious and check your credit card statements religiously.
Date of experience: November 1, 2019
TERRIBLE CUSTOMER SERVICE! I have been trying to get a return authorization For an exchange for a week. 2 emails and 3 phone calls ( average phone call wait time 10 minutes then trying to talk to someone and get them to actually follow thru is a JOKE! And I am holding once again for someone to EMAIL ME A RETUN AUTH! Will never do business with this company again!
Date of experience: February 2, 2015
I read every little detail about becoming a member and the charge of $49.95 every month if you did not purchase something or if you do no skip the month by the 5th. I understood all these terms and proceeded with caution, including setting a reminder in my phone every month to skip the month so I was not charged.
The first month I purchased something so I didn't worry about it. The second month rolled around and I skipped the month on my iPhone through Safari. The first red flag was that I didn't get a confirmation email. A few days later I check my bank account and I was $50 short. I contacted fabletics, they were very kind and refunded me.
PLEASE READ: They do not tell you that some operating systems and browsers are not compatible with their website, so you may think you skipped the month, but a malfunction through their website does not register the process, therefore charging you, even though you have done everything right.
This issue happened a second time, and I tried to get my refund and they refused, so I was out $50 dollars. That was the end for me, and I canceled my account (which you can only do during business hours) used my $50 and never used them again!
Date of experience: May 22, 2018
Hello Lauren,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,
Ivy
Delivery date changed several times so have not been able to make a judgment about the product a little disappointing
Date of experience: May 8, 2024
I received & worn all that l ordered. All items fit perfectly. The delivery was as scheduled with no issues.
Date of experience: May 8, 2024
Fabletics continues to deliver top-notch men's shorts for an insane price. I am so fired up to buy more
Date of experience: May 10, 2024
Pricing used to be your advantage yet now everything just seems to cost more and more with exception to new customers. Doesnt feel as royalty is valued much here
Date of experience: October 1, 2019
Hello Sharon,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will send a private message to you shortly to help you out.
Best,
Ivy
Long shipping times - good quality product - too much corporate wokeness - need to ensure you skip month if you don't want to be charged - should be the other way around
Date of experience: July 1, 2022
Hello Joanne,
Thanks for sending your review! Your feedback about our shipping process and the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The agent would not let me cancel, I had been paying for a membership for a little over a year and when I asked to cancel he tried to defer me from canceling 4 different times, offering different incentives if I didn't cancel, then after canceling it wouldn't even let me use member credits that I have already paid for
Date of experience: May 4, 2023
Hello Justin,
It is with great regret that we received your feedback regarding the VIP membership. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Great feel of fabric, very comfortable and looks great.
Date of experience: July 13, 2024
I love my new Fabletics workout wear! It is comfortable, has plenty of pockets in the trinity leggings & shorts and I love the compression that holds you in all the right places.
Date of experience: September 4, 2020
It was a few items I wanted, then to my surprise I got a 50+ charge to my CC. For having a membership, why don't I feel privileged? Just greedy company that I will never purchase from ever again!
Tip for consumers:
Be aware of the monthly membership dues they rip out from you cc account every month
Products used:
None
Date of experience: July 1, 2022
Hello Susan,
Thank you for writing a review! Your feedback about our charges is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the products high quality food athletic wear. The shipping time is a bit ridiculous. A few times I've had to exchange a product and the whole process takes over a month!
Date of experience: November 1, 2019
Hello Jessica,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible so we will contact you for further assistance.
Best,
Dean
I placed an order for 2 pairs of shorts for $24. I only received 1 pair. I called and spoke with a customer service rep and they said they could not help me.
Date of experience: November 1, 2022
Hello Edward,
We appreciate the feedback you shared regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Before, it was easier, especially because I was able to do it on the brand website. Now, i can only access all the questions and response options if i use my mobile device.
Date of experience: August 1, 2022
Hello Juanita,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I had a problem with my account and the Salesman was so kind and helped me work through it. Everyone has always been so helpful when I come in the store. Love it!
Date of experience: February 17, 2022
Hello Julie,
Happy to hear that your concern was taken care of! Apologies again for the trouble, but happy it all came together in the end.
Best,
Renz
Fabletics has always provided high quality, cute products. I have never been disappointed in what I have received. Being a member for so long I get great deals. I recommend fabletics to everyone.
Date of experience: April 1, 2023
Hello Alyssa,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in Fabletics. We count ourselves lucky for members like you. Have a great day!
Best regards,
Chad
The clothing is not what I expected. The pants do not fit a person who is short waisted (which makes the pant waist length very uncomfortable. The fabric holds fuzz, lint, hair, etc. I was gone to Wisconsin for 6 months after my first order (as seen on TV), during this time a monthly charge was placed on my visa for approx. $54.00 (for future credit/purchase). I did not authorize this, however it has been brought to my attention that there was something in fine print indicating this outcome as a member/customer. I used my credits by purchasing each type of fabric and style of pants to see if I would like any of them. I did not. I returned several pairs of the pants for refunds. Although I received indication of an upcoming credit to my visa (refund), I have yet to see that credit to my visa. When I called to cancel this membership I was talked into skipping months. However, I am thoroughly dissatisfied with this product and their underhanded/sneaky method of sales. When I ordered my first order it was meant to be a one time order, not a life time commitment. At this point, I would like to stop the monthly charge to my visa and I would like a refund for the clothing I have returned.
Date of experience: January 1, 2023
Hello Sandra,
We appreciate the feedback you shared regarding the items we have and the VIP program. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I have not been getting reminder emails to "skip the month" so therefore I am accruing a million member credits. But I am getting emails about new clothing lines. Just doesn't seem right.
Date of experience: September 1, 2022
Hello Amy,
Thank you for your review. Our Member Services Team will get in touch with you right away to assist you with your skipping email reminder concern.
Best,
Renz
I needed to size up in the scrubs, but I'm short. The exchange took forever, and now all I have is very long scrubs that I cannot wear. Waste of time and money.
Date of experience: May 1, 2023
Hello Molly,
Thank you for sharing your experience with returns/exchanges. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
None of the leggings fit well and slide down all the time. The sports bras are even more ill-fitting. Very disappointing purchase. Half of the order was not even delivered for 3 weeks.
Date of experience: January 18, 2022
Hello Lala-Rukh,
We are continuously striving to satisfy our member's needs. Thanks for your feedback on the sizes of our workout clothes! Our member services team will get in touch with you right away to help you further. Thanks!
Best,
Renz
I dislike calling customer service and you have to wait a long time on chat or on the phone. Go to the physical store if you like their stuff. Overpriced and okay quality.
Date of experience: July 3, 2019
Hello Lei,
Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I used to hate leggings and sports bras because neither of them fit well. These leggings don't slide down every time I move and I can get the bras on and off even though I have a bad shoulder.
Date of experience: May 23, 2022
Hello Donna,
Thank you for your positive review and for sharing this with others. It was great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
Products are not delivered on time, took more than 2 weeks to get an order and the third party shipping company did not start the shipping for 10 days from the order placement
Date of experience: May 26, 2022
Hello Vikas,
Thanks for sending your review! Your feedback about our shipping and delivery process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Jennifer,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We will be contacting you within 24-48 hours to help you further.
Best,
Dean