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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,900
Neutral
299
Negative
1,380
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user laurenw161
California
1 review
0 helpful votes
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May 21st, 2019

I wanted to write a review for Fabletics because I feel like they have so many bad reviews on the interwebs and I love their products. Their high-waisted powerhold leggings are seriously amazing. They hold you in so well and are super flattering. It is kinda annoying that they sell out of colors quickly though and I wish they had more options for the capri and crop styles.

I started shopping there this year and their customer service has been amazing. Before starting to shop there, I had done my research and read some reviews. Review after review from when the company was first founded was negative, especially around customer service. That is not the case at all anymore. I always am able to talk to someone over the phone very easily and they are always very helpful. They definitely have taken the criticism and shifted their company in a positive way.

For all the people complaining about the membership. It explains it several times what you are signing up for. I don't get how people feel "scammed" since it's explained so much.

Just wanted to give my two cents. I love it!

Date of experience: May 18, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Lauren,

We value your feedback and appreciate your confidence in us. Counting you among our members is something for which we are especially grateful. Rest assured that we will continue providing unique and new styles for members like you. Have a FAB-ulous day!

XO,
Ivy

Thumbnail of user jennifers281
New Hampshire
1 review
4 helpful votes
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September 15th, 2016

Kate Hudson is a millionaire and scamming middle class people! I saw a commercial with a offer and went with it. Until my credit card keep getting charges. So I tried doong the online chat, what a joke! Got charged $100.00 for memebership ohh what $99.00. Still paid for top and bottom, which don't fit and return policy is crazy! They make you fill out a crazy size chart (NOPE WASTE OF MONEY)! GLAD KATE HUDSON HAS A LITTLE MORE MONEY! DON'T BUY THIS PRODUCT!
JEN

Date of experience: September 15, 2016

Thumbnail of user maureenl13
Canada
1 review
9 helpful votes
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March 16th, 2015

I signed up as a member and placed an order on in February for the 50% discount outfit, but never received an email confirmation. When I tried to login to the account I created, the website rejected my email and password. Password retrieval didn't send anything to my email. However, I received my order and my credit card was charged for more than advertised -- $50 when my order was supposed to be $35. I thought that maybe I made a mistake and the VIP account wasn't actually created, so I wouldn't be charged for subsequent months (since I can't even login to skip the month).

WRONG! Now I have been charged $65 for March, even though I still can't login. Password retrieval is now saying: "We do not have an account on file with the email address you entered." I have tried repeatedly to use both their website chat feature and email form -- they both don't work! I will be calling their number tonight so we'll see what happens. What a headache. The clothes are average but going through this was NOT worth it.

Service
Value
Shipping
Returns
Quality

Date of experience: March 16, 2015

Thumbnail of user chasea59
Ohio
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I was stoned one day looking through TikTok and this ad came up for a very nice pair of shorts, I went to go buy some, but keep in mind I'm under the influence of marijuanah, so I didn't read the "Terms of service" so I got sucked into this VIP Membership that I never wanted, and I'm a old teenager so I don't make much money, and everytime I try to cancel, they try to convince me otherwise and it always ended up working in their favor, so I have no idea if I even successfully canceled this stupid membership yet and I feel like the same thing can happen to other people

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chase,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customers' needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user apolinarf
New Jersey
1 review
0 helpful votes
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April 21st, 2022
Verified purchase

I'll start with my being mostly happy with my purchase at fabletics. Only issue is that one time my shopping experience wasn't as great. I can't remember now how it even happened (if it was me being absent minded or if the website really just glitched and messed up my order). Either way the folks at the store were great in helping me with exchanges etc. after a few visits to get it right. I ended up with one pair of shorts that is supposed to be a large that fits like a medium. Now I've worn these and also washed them and didn't decide to go to the store out of frustration that this would now be the 4th time trying to get this one order right. If someone could help in putting me at ease that a pair of worn shorts will be exchanged for the right correct true size I'll be a happy camper. Otherwise, the styles are nice, the deals are somewhat good (that regular price point is damn high), and all the other items fit very nicely. Only other thing I'd add is I wouldn't mind seeing more styles for men (women have a ton of options for many reasons and I get it).

Date of experience: April 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Apolinar,

We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user ginat329
Texas
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I always loved everything I have purchased from Fabletics. The fit has been spot on.

Date of experience: July 1, 2024

Thumbnail of user carsonh67
Ohio
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

The whole reason I even bought anything was for the scrub set, I ordered and they only sent the pants no top. Half of the rest of my order was canceled as well. Just support annoying.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Carson,

Thank you for sharing your experience with your purchase. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user kerahk
Wisconsin
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Fabletics is amazing in every way. The clothing is very good quality, cute and stylish.

Date of experience: July 1, 2024

Thumbnail of user kimberleys140
Pennsylvania
4 reviews
0 helpful votes
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July 11th, 2024
Verified purchase

It is always great every time I visit. Most of all I love the sales.

Date of experience: July 1, 2024

Thumbnail of user jlm5
Canada
2 reviews
0 helpful votes
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August 14th, 2017

My experience with Fabletics is wonderful. There are a lot of bad reviews on here about this product but I have bought multiple items from them with zero complaints. Recently I lost around 35lbs and needed some new workout gear to help me lose even more. Their outfits are so cute I have a hard time deciding which one I am going to get.

When you sign up you MUST KNOW that you are signing up to a membership contract. This shouldnt be a surprise to people as it is the same as Just Fab and Adore Me. They do let you skip the month, my only complaint is that they don't make it easy to get a refund if you end up forgetting. This happened to my friend more than once and she called them and got refunds everytime. I have "forgot" to skip the month multiple times and I just see it as an excuse to get some new workout gear and keep me motivated.

The 4 things I have bought from this site have all arrived quickly (in Canada) and looked exactly like what I ordered. I am about 5'5" and 165lbs right now and ordering a medium fits me perfectly and usually I am a medium/large and size 10 pant. I do like having my workout gear to be smaller fit so it doesn't go anywhere while I am working out.

These ratings do not give this site a fair shot because you should know that you are signing up to a membership contract. I have yet to cancel my account because I make sure to log in at the beginning of every month and skip. Even if you skip the month you are still able to access your outfits and shop no problem.

Value
Shipping
Quality

Date of experience: August 12, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello JL M.,

Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!

XO,

Samar

Thumbnail of user jazyminb
California
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

I've been a member for a while now and have purchased MANY items from Fabletics: leggings, shirts, sweaters, and sports bras. There have been MAYBE 2 leggings that I truly like and wear frequently but most of the time I am very underwhelmed with their products. Most of the leggings run a size too small, and tend to roll down throughout the day and are overall just uncomfortable. I purchased a leggings and shirt set, and I HATED the material of both. It was so uncomfortable and unflattering I literally threw it away because I didn't want to go through the hassle of returning it. I've never liked a shirt I purchased, the material always feels cheap and again, uncomfortable. I have a sports bra that I do like and a sweater that I wear every now and then but again, they're just OKAY. Nothing special about them. I have decided that I am going to cancel my membership because I am mostly dissatisfied. I want soft comfortable stretchy clothes that I can wear all day! And unfortunately fabletics is not that.

Date of experience: June 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jazymin,

We appreciate the feedback you shared regarding the items we have online. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user lindab118
South Carolina
1 review
9 helpful votes
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March 17th, 2015

I have been a member for 3 months. I think the quality of the merchandise is good for the VIP price, however, the service is really bad. In my last order, I got a confirmation email of the items that I ordered. When the order arrived, one of the items was missing. There was nothing about it in the package. I waited a couple of days to see if another package was coming. Nothing.
I called their "customer service" number to get a status and they told me that the item was out of stock. They clearly have an issue with their inventory systems. They also have a problem with their phone support. The lady who answered the call said that I should keep checking back and order it later. I asked her why I should order anything else if what is confirmed is not really available. If they had good service, they would let me know that the item is back ordered and they will notify me when it is available again. Then she told me that the best way to order is to get on the phone and get someone to confirm that what I want is available! How many times do I have to try and buy something?

If they really want to grow this business and make it successful they need to hire someone from Zappos or Lands End or LLBean to make their operation something that is STANDARD in today's ecommerce world.

They also need to teach their service staff to address the client's issue and not just explain how their process is working when it clearly does not serve the needs of the client. Really bad.

Date of experience: March 17, 2015

Thumbnail of user deba82
GB
1 review
0 helpful votes
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May 11th, 2021

Bought leggings and was not informed of £49 per month credit unless cancelled
When I contacted them they refused to refund or cancel the membership until I spent the credit they took

Products used:
Leggings

Service
Value
Shipping
Returns
Quality

Date of experience: May 11, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Deb,

Thank you for sharing your feedback regarding how the VIP Membership works. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user louisr512
New York
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

Excellent way to shop so very satisfied with this order and all my Fab

Date of experience: July 7, 2024

Thumbnail of user laneg57
Georgia
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

Staff went above and beyond to help me with an exchange.

Date of experience: July 7, 2024

Thumbnail of user mariep745
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I absolutely love the items I've purchased from fabletics. The fit is perfect, the quality is amazing. The ONLY thing I didn't love was when I'd miss the time frame to opt out of the monthly fee.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marie,

Thank you for sharing your experience with our products and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user christyh188
Texas
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

I am a VIP and on the Memorial Day sale I was offered 60% off. My friend who showed to be a new VIP got 70% off. I'm really frustrated by this because I have begun shopping frequently!

Date of experience: June 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Christy,

Thank you for writing a review regarding our promotional offer. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Thumbnail of user kimberlyg22
Florida
1 review
7 helpful votes
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May 22nd, 2015

At first i thought this was great, but until i had to deal with them, lack of customer service, scams, poor quality. Lack of followthrough. Unable to cancel easily

Tip for consumers:
Dont Do it!!!

Service
Value
Shipping
Returns
Quality

Date of experience: May 22, 2015

Thumbnail of user carissap23
New Jersey
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

When I first signed up for Fabletics the quality of clothes and bras were very good, I was convinced they were the best leggings around! Over the last few years, the quality of leggings just plummeted, the selection was limited, shipping time seemed longer and longer and you still have to pay an extra $5 for shipping, and styles would sell out so quickly that there were MANY months I had to skip my subscription because the items I wanted were sold out and I didn't need another pair of black leggings. The last 2 orders I placed arrived so late I had forgotten I placed an order until I received the package. One pair of leggings I ordered had the fabletics logo stitched on the thigh (which I didn't realize was there when I placed the order and would have never ordered them as I thought it looked like a stain) and after 1 wash the stitching of that logo completely unraveled and now there's a hole in the middle of my thigh where the eyesore of a stitch used to be. Another pair of basic black leggings I had ordered and had worn maybe twice ripped after my dog jumped on me to say hi when I came home from work. I understand that is out of Fabletic's control, but my dog jumps on me every day when I come home and that has never happened to even cheap leggings. Long story short, the quality has significantly decreased while the prices remain the same. I've cancelled my subscription after 4 years because I'm so dissatisfied and feel like this is just another one of those companies that don't care about their products, just the money.

Products used:
Leggings, sports bras, jackets, sweatshirts.

Service
Value
Shipping
Quality

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carissa,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user carolinea233
South Carolina
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Feel like the auto sign up was slipped under the rug and I was duped into a membership I didn't want and wasted money.
Wouldn't recommend this company -

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Caroline,

Thank you for sharing your experience with the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user johnv9
New Jersey
2 reviews
0 helpful votes
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May 14th, 2024
Verified purchase

Joined VIP for 59.95 that commits you to a 59.95 charge per month...that's 720.00 a year crazy.

Nice clothes but the pricing is ridiculous.

Date of experience: May 4, 2024

Thumbnail of user calvinw154
Florida
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I made a purchase and didn't know that I was automatically signed up for a monthly membership with a fee. I canceled immediately. Will never buy the product again.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Calvin,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user josephh1635
Arizona
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Ordering was easy, the pants/sweatpants I ordered looked totally different on the site. When I got them they look like hospital scrubs. The ugly green was a bad call.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joseph,

It is with great regret that we received your feedback regarding the styles of the items we have. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user danan147
Canada
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

I have been buying Fabletics products for the past 3 years and am very happy with the quality, VIP deals/specials and their customer service! I highly recommend Fabletics!

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dana,

What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in Fabletics! Hope to hear more from you in the future!

Best,
Lia

Thumbnail of user rudyg132
California
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Is all I hear from friends. These shirts are worth twice the $19 I paid for 2. Great quality and nice fit! I love the color options too.

Date of experience: May 10, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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