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Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
I speak french so my english is not perfect but she took time to understand correctly what my problem was.
Date of experience: May 19, 2022
Like the title said, I haven't been able to order things I want lately because they are out of stock
Date of experience: August 1, 2021
Hi Daniel,
We appreciate your feedback on our selections! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Their products are great, comfortable and true to size but the way they are packed uses a lot of plastic.
Date of experience: January 18, 2022
Hello Alexandra,
Thank you for taking the time to leave a review. Your feedback regarding our packaging is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Never disappointed when I purchase new gear from fabletics. Comfy, tight where I needed it, and kudos for fast shipping!
Date of experience: February 1, 2023
Hello Blessing,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
I personally find the clothing to be really good quality, fits well and it didn't take that long to ship.
Date of experience: May 23, 2022
Hello Anne,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I still haven't received my second part of order. I got a email saying they would be here last Friday.
Date of experience: May 23, 2022
Hello Crystal,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the status of your order. Our Member Services Team will get in touch with you right away.
Best,
Allison
Terrible marketing strategy. They also lost my package and then when i finally got it, it had a giant hole.
Date of experience: January 16, 2018
Hello Kay,
We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.
Best,
Sherry
Love the way they fit the don't roll down or stretch out of shape, very nice feel while wearing them
Date of experience: May 4, 2023
Hello Deann,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
Wonderful product. Easy to order. Order comes quickly. These leggings are th e most comfortable things I have ever worn.
Date of experience: December 1, 2022
Hello Delia,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Best active wear I have ever bought! It wears well, washes well and feels great! It's also true to size.
Date of experience: December 1, 2019
Hello Melissa,
We appreciate your feedback! We always strive to provide the best service for members like you! Keep slayin' in your FAB items!
XO,
Ivy
The membership is a rip off. Leggings never in stock and waste of $. Refunds never received for returned items.
Date of experience: February 1, 2020
This is the only place I order workout gear from, great quality and super cute always! Five stars from me!
Date of experience: September 16, 2019
Hello Abbie,
Thanks a lot for the shout out! Fabletics promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
XO,
Ivy
I love my Fabletics pants. They are very comfortable and nice looking. The pockets are such a great add on.
Date of experience: June 1, 2022
Hello Erica,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
Best,
Mary
I am so disappointed with Fabletics. I have spent so much there as a VIP member and have shopped multiple items every month, and yet they do not even try to consider their customers request / convenience. I ordered a bunch of outfits on their site and found out 6 days later that it was now 40% off on sale. Normally most stores (Lululemon, Nike, Gap, etc.) refund you back the price reduction difference when there is a discount up to a month later. Considering that this order was made only a few days ago - I of course requested for this refund since I didn't even get any of the outfits delivered to me yet ( it usually takes them weeks to deliver to me) and so my 30 day return benefit hasn't even started yet because I still didn't receive any of my orders. Customer service refused to just refund me the price reduction difference and their only solution for me was to order the exact same items again, and then to return my previous order when it finally gets shipped out to me so I can get a refund. This is so ridiculous! Rather than just refund me so I can just use what was already shipped out when it gets here, their company would rather spend money on multiple shipments for the same exact items of clothing and create a lot of unnecessary steps to their customers(i. E. visiting & lining up at the post office). The reason why most people "conveniently" shop online in the first place is because most do not have a lot of free time during the mornings to visit actual stores, that's why they prefer to have things delivered right at their doorstep by the time they do get home. Also, the post office is far and closes very early. I had to cancel my "VIP" membership because not only did I feel SO NOT like a VIP customer but its clear to me that their so-called rules (without a purpose) were far more important to them than making their customers happy and providing us with real actual solutions that would make us want to continue to shop here. Will not be recommending this store anymore.
Date of experience: July 25, 2017
Hello Anna,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.
Best,
Samar
Did not know I was joining a club when I made my purchase and being charged $54 a month with no information to cancel. Thanks for your time
Date of experience: December 1, 2022
Hello Holly,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Felt deceived with a monthly $49.99 charge on my paypal. I know I should've taken the time to read the fine lines but still… not happy. Never again.
Date of experience: November 30, 2021
Hello Alfred,
Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
It has been almost 2 weeks and I still don't have my order. No status update on tracking. I never had any shipments take as long as Fabletics.
Date of experience: May 27, 2022
Hello Ashley,
Thanks for sending your review! Your feedback about shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Hard to find anything in a color I want. Had to use my points that accrued with auto billing. Nice quality nonetheless but not worth it to me.
Date of experience: June 1, 2022
Hello Becky,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Great variety of styles and designs. Fabletics is very comfortable.
Instocks and Pricing could be a little better.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Hello Brandon,
We appreciate the feedback you shared regarding the selections we have. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Horrible site and customer service, complete scam, will steal your money and cancel valid orders, needs to be stopped.
Date of experience: November 28, 2023
Hello Max,
It is with great regret that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Automatically charge you monthly fee and the cloths are not really worth the money... never ABLE TO GET THE CUSTOMER SERVICE CANCEL YOUR MEMBER SHIP! A SCAM
Date of experience: May 10, 2018
Hello Michelle,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,
Ivy
I like the quality, designs and price, but not variety of patterns or textures most of them are flat solid colors. That's why I don't buy often.
Date of experience: December 1, 2021
Hello Ana,
We are sad to know that you are unhappy with our pricing and our selection! We will contact you within 48 hours for further assistance.
Best,
Nelle
Clothing fits great for short people like me. The staff is always kind and polite on the phone. They are so humble and helpful everytime i call.
Date of experience: December 1, 2021
Hello Ruth,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I love them but my body type is hard to find the perfect fit. I have went between an XL and large and it seems I'm in-between.
Date of experience: November 30, 2021
Hello Juan,
Wow! Thank you for sharing your wonderful shopping experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. We aim to cater to all shapes and sizes to make our members feel amazing and confident.
Best,
Nelle
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Sidji,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth