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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,384
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user kristib281
Texas
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

There is a small print box that you have to uncheck, otherwise, you're a "valued member" Of their scam! Not worth the cost

Date of experience: April 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kristi,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user farahs41
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I bought 2 pairs of leggings and LOVED both. Very comfy, snatched, and amazing look. Will be bavk to buy more for sure!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Farah,

Thank you for the nice words that you said about the items that you purchased! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a wonderful day!

Best,
Kim

Thumbnail of user jonc586
Pennsylvania
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Package was "supposedly" delivered. It was not. Hard time trying to get anything resolved and didnt have clothes in stock that I purchased.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jonathan,

Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user aliciax27
New York
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

It was hard to find the top and bottom I wanted in my size and color

Date of experience: June 5, 2024

Thumbnail of user kaylaw75
Kayla w.
1 review
2 helpful votes
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March 9th, 2021

I have been a VIP member for 2yrs. First time I got stuff from fabletics I didn't realize they ran so small so the sets I got were uncomfortablely tight. There customer service was such a headache I finally decided to just keep the stuff and have a lesson learned. When I tried to cancel I kept getting the go around about how I needed to just skip every month and not cancel completely. Finally gave up and whatever I would do that for now. Time past and I just kept skipping. However I had personal stuff and forgot this month. I got notified of the charge and contacted them immediately however they wouldn't do anything about it, my fault for not skipping before the timeliness. So I ask them just to cancel. However they cancelled immediately so I asked if I would get reimbursed? No. So I will still have access till the end if the month? No. So your charging me for a service you aren't providing? That's how our system works... UNBELIEVABLE! And may I day illegal to charge for a service you don't provide. Whatever lesson learned. Just don't waste your time or money. There are way better brands thay actually care about their clients. Go elsewhere.

Date of experience: March 9, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kayla,

We sincerely apologize for the overall experience you have encountered with Fabletics. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user alexanderv139
Florida
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

The 1 shorts did not fit unfortunately I'm a lrg on all 5" shorts but those were no where close to my size

Date of experience: November 10, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alexander,

We are sorry to hear if your shorts don't fit. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user deniser795
Maryland
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Every piece is comfortable, cute and ready for the world. These outfits keep me feeling yoing and energetic whenever I have them on.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Denise,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user annettem590
Indiana
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Fabletics and now Yitty have come through for me so many times. I love being a VIP! I feel very taken care of.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Annette,

We are glad you are enjoying our products and the VIP membership! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user andread763
Georgia
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Love their clothes just couldn't fit a size medium yet :/ I sent them back no worry, hassle free and got a refund.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrea,

We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user jiany7
Georgia
1 review
0 helpful votes
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January 18th, 2022
Verified purchase

Thanks Customer service Renz for helping me refund wrongful charge monthly fee. I really appreciate it. I like your positive work attitude.

Service
Value
Shipping
Returns
Quality

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jian,

Thank you for writing a review! Your feedback is important to us, and we would like to address your concern about the charge. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user angelap1448
Canada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

The pants are high waisted, stretchy and have pockets. All things I was looking for, plus stylish. They are my new favorites.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angela,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your pants! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user brendag725
California
1 review
0 helpful votes
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February 2nd, 2021
Verified purchase

There weren't nearly as many styles to choose from as I expected given the advertisements. Also, they were very limited in sizes.

Date of experience: February 2, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Brenda,

We appreciate your feedback on our styles and selections! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user kimberlyg1251
Colorado
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

My daughter and i love our matching outfits. The fact that i have a preteen who still wants to match her mama.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kimberly,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Dean

Thumbnail of user paulac944
Illinois
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Ordered my sport bras and leggings, so far so good. Only when you go to order colors wantd are not always available

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Paula,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user sherib203
Florida
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I order from Fabletics all the time and if there is ever anyy type of issue, customer service is always helpful.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sheri,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be 'five stars'!

Best regards,
Chad

Thumbnail of user harpreetd7
Canada
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I wear their leggings and its been 3years never fails to satisfy me; in terms of longevity, comfort, and beautiful designs

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Harpreet,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user hudsonn5
Minnesota
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

VIP membership is very scammy, convoluted for no reason other then to have you fed up and forget and pay again.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Hudson,

We value our members, and your feedback about the VIP membership is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user carriek383
North Carolina
6 reviews
0 helpful votes
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September 26th, 2022

So far good application to sign up for and get a reward. Has good deals and discount on many different items.

Service
Value
Shipping
Returns
Quality

Date of experience: September 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user jackier45
Florida
1 review
8 helpful votes
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April 15th, 2016

Fabletics is a "subscription" shopping website where you must sign up as a VIP member where your credit card is billed $49.95/month for shopping... As long as you do your research and REALISE what you're signing up for, it's not a big deal -- or a scam. There are def pros and cons though...

The Good:
- You can "skip" any (or every) month if you want and your card won't be charged (just have to set a reminder and do it by the 4th).
- If you forget to skip the month, you don't lose the money... You just have $49.95 (credit) to spend on clothes.
- The tights/capris are very decent quality for the price while other items are okay.
- The reviews are pretty detailed and include what size each reviewer ordered.
- You earn points to spend on little items.
- Free shipping as long as you spend a certain amount.

The Bad:
- Shipping is slow (especially when you've been spoiled by Amazon)
- Stock seems to run low a lot
- Almost every item I've purchased says to hand wash... YEAH RIGHT! Lol (but everything has come out of the wash just fine).
- Apparently customer service isn't the best (I personally don't have any experience with them).

The Ugly:
- Misleading marketing - My first outfit was not $25 and you only get free shipping when you spend a certain amount.
- When you forget to skip a month and have $49.95 credit to spend, you're not allowed to combine that credit with any promotions (such as $30 off when you spend $100) even though that $49.95 "credit" is money you spent.
- You can't apply your $49.95 credit toward a shopping bag containing less than $49.95... So basically you have to either spend 50 bucks or nothing at all.

Bottom Line:
It's cute clothes with pretty good quality... If you're a savvy shopper who knows what you're signing up for, never returns anything or calls customer service (like me), and doesn't believe anything you see on TV then it's a good way to always look cute while working out or lounging around without breaking the bank. Overall I'm satisfied with Fabletics.

Date of experience: April 15, 2016

Thumbnail of user peggym678
Wisconsin
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Shouldn't have to pay to buy your product‍. I like it ok but not much different than any other yoga pants.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Peggy,

Thank you for your feedback. Our Member Services Team will contact you right away to address your payment concern.  

Best,
Renz

Thumbnail of user sundbeautys
Wisconsin
1 review
0 helpful votes
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December 15th, 2021
Verified purchase

Great outfits, variety & fabrics! Arrives timely. Wish soldout items could be in again for more items I wanted to wear.

Date of experience: December 15, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Debbie,

Wow! Thank you for such an excellent review. We appreciate your time sharing how satisfied you are with how fast your order arrived. For your convenience, we recommend that you access your Fabletics account during the first five days of each month. On the first, we usually replenish our collections. You can either shop for new styles and sizes or skip the month.

Best,
Bella

Thumbnail of user nadineh241
Arizona
1 review
0 helpful votes
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April 11th, 2023
Verified purchase

Wonderful, as usual! The Fabletics employee went "over and beyond"! She even checked backstock for the item I needed. Thank you!

Date of experience: April 11, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Nadine,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!

Best,
Lia

Thumbnail of user gracec587
Oregon
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Thank you for making workout clothing that fit XL girls in a comfy/sexy way! I love my Fabletics, especially my Yittys!

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Grace,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you love Fabletics and Yitty.

Best Regards,
Clark

Thumbnail of user geofreyn3
Iowa
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

Slightly expensive but no regrets! Great quality, great material, great finishing!
Could be better with more variety of colour's

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 7, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Geofrey,

We appreciate you for taking the time to write a review about the prices of the items and the availability of colors we offer. We'll be happy to assist you with your concerns. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user kaelynm
New York
1 review
15 helpful votes
  • Send Message
August 14th, 2018

I am a part of the fitness community, working in boutique fitness studios in Brooklyn. I am always at a studio or at the gym, so as you can imagine I go through a ton of workout clothing. They have reasonable pricing so I decided to try it. Somewhere I heard they had good quality. I ordered 2 leggings and a sports bra using rush shipping because I have an audition coming up and I wanted a cute outfit. Its been a full week and I still have not received the package. I ordered a second order the day after the first because I was just so excited about the price, standard shipping because I did not need this outfit as soon as the first. I received the standard shipping package before my rush package, which again I am still waiting for. I never received a tracking number for either of my packages. I got my second order in the mail today and was excited to try it on. I am kind of curvy but I am also a very muscular girl. Since they have a bunch of different sized models on the website I thought they would cater well to different sized women. I looked at the size charts and chose the sizes according to my measurements and still neither the tank top nor the leggings fit. I logged on immediately so I could return the items and had to call customer service to request a return slip, which their help section says is available under order details and was not. I am glad there was not a long wait before being connected. I am waiting around for my first package to be delivered today, because apparently FedEx is going to make me sign for it. The fact that I have to sit around my apartment waiting for leggings is annoying because I just wanted to go to the gym today. I hope I get my $8 back, since this has been an ordeal. I have talked to 2 different representatives so far though, and no one has offered. Very displeased with the company overall, but I guess you get what you pay for. I might just stick to Lulu or give Outdoor voices a try.

Date of experience: August 11, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kaelyn,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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