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Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I have never had so much trouble with a company before. I signed up for VIP to get my girlfriend something for her birthday. I will admit that it was my fault to begin with, I did not read the terms of service that say you will be billed every month $50 dollars automatically. I ordered in October, so I got my first automatic withdraw in November. I didnt notice untill Jan. So I had been billed 3 times at this point (Nov, Dec, Jan.) I called them to get a refund and the worker was exrtemely rude and repeatedly told me I can not get a refund, and then put the supervisor on who then gave me my refund. I then asked to have my account deleted so I wouldnt get billed and she told me they cant delete it until they have given me my refund, but once I got it I would be deleted. Then Feb. Came around, checked my statements and I had been billed again, call them, they keep saying that no money has been taken out of my account, even though I have the bank statements to prove it. I will be taking them to court if they dont give me my refund. Yes, the prices are pretty good, but at this point I would have rather spent the extra money (BECAUSE THEY TOOK IT ANYWAYS). Absolutely the worst company, do not support them.
Tip for consumers:
AVOID USING THIS COMPANY. THEY WILL MAKE EVERYTHING DIFFICULT FOR YOU!
Date of experience: February 21, 2015
Nobody likes subscription services and gymshark and rawgear make your company look like clothes you can buy in Target.
Date of experience: January 4, 2023
Ordering experience was easy. The quality and fit of the shorts are amazing.
Date of experience: June 4, 2024
It's a little difficult to understand the site, but afterwards it's all good.
Date of experience: June 4, 2024
First off, I've been a member for years and haven't cancelled. There are a lot of flaws with this company. I knew what I was signing up for. My BIG problem with fabletics and one main reason I would advise steering clear is the quality of the clothes. They are really cute. Also, they feel good on. But, they arent long lasting peices. I cold wash and hang to dry all my athletic clothing. But no matter how I care for them, my fabletics clothing shows signs of wear after 3-4 washes. The printed leggings fade a lot and the cotton shirts all pill. The synthetic shirts and. I have a few jackets and they started falling apart after one season. Depending on your budget I would recommend investing in lululemon, Nike, ot athleta. Fabletics apparel is cute and trendy but in my experience it is not built to last. The other HUGE complaint is with their membership program. I didn't mind joining as I know there is the option to skip a month. I figured that even if I forget to skip I can always use my member credit to buy new clothes. The big catch, is they will not let you use your member credit for promotions. It's nonsense. They run some really great promotions. But they treat your membership credit like it's not real money. They treat it more like a coupon. It's like if yiu bought a gift card for face value and the store said you can't use it on sales items. So if you skip the month, you can spend $50 on their promotional sales. However if you forget to skip, they will charge you $50, but you can't use it on promos. It's a very poor and sneaky practice. Nobody in their right mind would purposely not skip a month. There is literally no benefit to not skipping. Because, you can still shop, but you'll get better deals. It seems counterintuitive as a business practice. I'm vigilant about skipping now, and for that reason I'm sure I spend a lot less on their site than I would if I had full access to the funds I am charged if I don't skip. I've complained about this before but they never have a good answer as to why they have this policy.
Date of experience: July 1, 2019
Hello Melanie,
Member satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
Either a scammer or they did this
I do not know how to reverse these charges
Date of experience: June 7, 2024
I got prompted to put my email in for 50% off! Little did I know, I was getting charged $50 every month! DONT DO IT!
Date of experience: December 11, 2015
Cannot edit review - disregard - now its making me write 30 characters or more, cannot delete, site jabber please help me
Date of experience: October 4, 2022
Hello April,
Thank you for your review. For further assistance, our Member Services Team will get in touch with you right away.
Best,
Renz
The two shorts are extremely tight and smart. However, the trouser is a mess for me. There's room for improvement
Date of experience: October 4, 2022
Hello Adeleke,
Thank you for sharing your experience with our products. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
She loves everything and the prices are great! Delivery was sooner than expected and the site is easy to navigate
Date of experience: October 4, 2022
Hello Alvin,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in Fabletics! Hope to hear more from you in the future!
Best,
Lia
I ordered some things and it took a very long time to come. And the returns section was very confusing.
Date of experience: December 2, 2022
Hello David,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
This outfit was top-notch quality, everyone should get one. I actually forgot I made a purchase on this date lol.
Date of experience: June 1, 2020
Hello Halle,
Wonderful! We love to hear that you are satisfied with our products! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
Clothes are good quality and comfortable. I feel like prices are pretty reasonable. Would like to see more bra options...
Date of experience: August 1, 2022
Hello Joanna,
Thank you for sharing your experience with prices and the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
The items that I have ordered are affordable and they are also excellent quality! The best place for active wear.
Date of experience: August 1, 2022
Hello Tina,
Thank you for the great feedback on our products! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products at affordable prices.
Best,
Mary
Go look at my call history regarding this order. Super incompetent at helping me with my refund. Incredibly frustrating experience
Date of experience: April 1, 2023
Hello Nathan,
Thank you for sharing your experience with your order and our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The quality, price, fit, etc. everything is always literally perfect. And they get here so quickly, too. Love love love.
Date of experience: April 1, 2023
Hello Alyssa,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
In store is great beside lack of supplies as online. Online needs some help with communication with issues on orders.
Date of experience: April 1, 2023
Hello Alyssa,
Thank you for taking the time to leave a review. We are very sad to know that you are not pleased with our availability. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
I've been a member of Fabletics for years because of their products. Everything I've every purchased has exceeded my expectations.
Date of experience: September 1, 2022
Hello Amber,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Too many emails selling products that I don't want!
The 2 shirts I ordered were too small and poor quality!
Date of experience: August 1, 2022
Hello Jack,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Fabletics.com always give me just what I want to make me go harder. I love looking and feeling my best.
Date of experience: August 1, 2022
Hello April,
Thank you for the positive feedback! We are happy to know that you're satisfied with the services we provide! Hope to hear more from you in the future!
Best,
Allison
I have purchased leggings regularly and have fallen in love with the soft fabric that the tops are made of.
Date of experience: November 1, 2022
Hello Allica,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Great selection and great prices! The quality is good and comparable to other more expensive brands. Will definitely order again.
Date of experience: October 14, 2019
Hello Jennifer,
We’re glad that you found what you were looking for. It is our goal that you are always happy with our service and FAB items. We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
Mediocre quality, fit ok, fabric was not nearly as nice as lulu, and others
You get what you pay for
Date of experience: September 4, 2022
Hello Jacob,
Thank you for sharing your experience with the quality and fit of our items. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Dissatisfied because I keep getting charged $49.95 on my credit card when I have cancelled my membership several months ago.
Date of experience: May 3, 2021
Hello Candas,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Alex,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz