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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user juliel2793
New Jersey
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Top is too big too difficult to return or exchange

Date of experience: December 1, 2024

Thumbnail of user taraf491
Pennsylvania
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Everything fits great and feels great! Well worth the money.

Date of experience: December 1, 2024

Thumbnail of user maryt3167
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I was loving the items on Fabletics for me and my 4 daughters. I feel like the attire is not something that would fit 3 of our 4 bodies in a flattering way. There are a few things I like, but not sure it is enough for me to stay a member. I was buying maternity for my one daughter and even that was cut back. Just not a lot of product we like anymore.

Date of experience: October 1, 2024

Thumbnail of user antoniom995
Florida
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Awesome clothing and will keep buying as long as the styles keep getting better!

Date of experience: December 1, 2024

Thumbnail of user robyns623
South Carolina
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I need to exchange my purchase for smaller size. I started the exchange process, sent my returns and never heard anything. I initiated a chat to which no one showed up to and then received an email asking how they did. How did they do? You mean the person that never showed up? After my second attempt I found out that they did receive my return but because they were out of the product I was exchanging for, it wasn't sent. No effort to even let me know. I finally received a credit to my account (no offer to refund to original payment method). I have been a loyal customer with multiple accounts over the course of 4 years. This isn't the first time I have had issues with orders but this was by far the worst.

Date of experience: October 4, 2024

Thumbnail of user tracib10
New Hampshire
2 reviews
0 helpful votes
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October 11th, 2024
Verified purchase
• Updated review

I've been a big supporter of Fabletics for a decade. I love their fabrics, I love their causes, I love their color choices. Here are my challenges:
The website - is often wonky. Pages don't load, something is in your cart, then it's out, then it's in; tech issues on the paying page - often;
Not keeping enough stock of middle sizes, like L through XXL. Lots of smalls and a whole area for larger women, but that one area runs out fast frequently.
Choices: when I first joined, there was a wider selection of athliesureware (dresses, shirts for work, etc) and fun things like shimmers and satin-y materials, etc. However, the majority is now only what I consider casual clothes for the gym or hanging out. I have plenty of that, and miss finding an amazing skirt or individual piece that went from work to the gym or out with no issues.

Date of experience: October 1, 2024

Always enjoy Fabletics
September 2nd, 2024
Verified purchase
• Previous review

I always enjoy finding items I would like from Fabletics. The materials are wonderful and last (I have a closet full), they wash well, etc.
I do miss them using interesting fabrics and making more athleisure clothes. I literally do have crates full of leggings and tops for the gym. I need to focus on other clothing needs.

Date of experience: August 23, 2024

Fabletics can be great, but sometimes could be better.
July 1st, 2022
Verified purchase
• Previous review

I've had a wide experience using Fabletics. When they are on, they are fantastic. I continue to buy their products because 95% of the time I'm very happy with what I've purchased. I have items that are years old now, and even after multiple washings, they still hold up. However, I've had ongoing issues with the website. Items are available, and then they're not. Items are shown for sale, but then you can't find them. I'm waiting to find out if a purchase goes through, and then it has without telling me, or it hasn't gone through at all. So it's two different stories, one is about the clothes themselves, which for the most part has been very good; the second is on the website and the delivery services, which can be confusing at best, and not customer friendly at all at worst.

Tip for consumers:
Know that the delivery app is weird and is often wrong. Also, if you like a specific item that's very popular, know it might be gone before you can even see it. On the plus side, most of their clothing is great and holds up very well wash after wash.

Products used:
I've purchased all forms of athleisure wear from Fabletics; from regular workout clothing, to some wonderful work outfits

Service
Value
Shipping
Quality

Date of experience: July 1, 2022

Thumbnail of user kevinh2052
Nevada
2 reviews
0 helpful votes
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December 11th, 2024
Verified purchase
• Updated review

Fabletics is great quality clothing that is stylish and fits great.

Date of experience: December 1, 2024

Fantastic apparel
October 11th, 2024
Verified purchase
• Previous review

Great quality clothing that will make you feel like a million bucks.

Date of experience: October 1, 2024

Thumbnail of user carols6342
Colorado
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

The site is easy to use and the quality of the clothes is fantastic.

Date of experience: December 1, 2024

Thumbnail of user adrianm650
New York
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

My experience with the site is extremely delightful. I'm able to browse, purchase and get what I want when I want. The recommended outfit selections are a true reflection of time and dedication to the audience.

Date of experience: October 4, 2024

Thumbnail of user sarat763
New York
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I absolutely love Fabletics. It is my favorite place to shop even if I mostly shop online since I do not live close to a Fabletics store. Their customer service is so helpful and I love that they have an option to just chat. The clothes are fantastic and make you look so good.

Date of experience: October 1, 2024

Thumbnail of user altonp49
New York
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I love the pants. I will buy more for the holidays.

Date of experience: December 1, 2024

Thumbnail of user mesuty5
Massachusetts
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I bought 2 shorts and paid them but you guys charged me a month later for the membership tokens which I didn't allow or purchased. That's why I returned the products and everything but you guys are giving me hard time with refunding my money. I have been on the phone with your team for over 2 weeks. I have the refund for the products but not for the membership tokens. This is unacceptable.

Date of experience: October 1, 2024

Thumbnail of user mikek3464
Maryland
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Quality products very well priced. Was shipped and received in a reasonable time too.

Date of experience: December 1, 2024

Thumbnail of user jonz168
Virginia
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Doesn't matter how inexpensive if the clothing is poor quality.

Date of experience: December 1, 2024

Thumbnail of user lamontj55
California
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Solid company with great customer service and care

Date of experience: December 1, 2024

Thumbnail of user elizabethp3591
Arizona
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I am pleased with the product but delivery was horrible.

Date of experience: December 1, 2024

Thumbnail of user lancea205
Tennessee
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Good athletic fit and feel to the set. Price is unbeatable.

Date of experience: December 1, 2024

Thumbnail of user rocioh46
Washington
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I tried to contact customer service three times and they ignored me.

Date of experience: December 1, 2024

Thumbnail of user shellic54
Texas
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Awful business, clothes are atrocious don't contact me again

Date of experience: December 1, 2024

Thumbnail of user carisab20
California
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Good experience with great products that last and are fitting to my needs.

Date of experience: December 1, 2024

Thumbnail of user johnb18792
Florida
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

$10 shorts. Then you become a member and they ate $44. Dumb program

Date of experience: December 1, 2024

Thumbnail of user deannas744
Arizona
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Great employees and great product and great prices

Date of experience: December 1, 2024

Thumbnail of user courtneyw713
Kentucky
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I love Fabletics- great quality and super comfy. However, it is expensive.

Date of experience: December 1, 2024

Thumbnail of user vickiu81
New Jersey
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Love the pants. What i am disappointed about is that you haven't gotten in different colors.

Date of experience: December 1, 2024

Thumbnail of user jonathonm172
California
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Cheap stuff that didn't last long enough I was really disappointed

Date of experience: December 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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