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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

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Timeframe

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Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user micheleh757
Thailand
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Any time I have used Fabletics' website, app or even have contact with customer service everything has been an absolute breeze. The site and app are easy to maneuver and customer service reps are so helpful and nice!

Date of experience: October 3, 2024

Thumbnail of user abrahama147
Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Amazing quality and variety of products, I've been ordering from Fabletics for the last couple of years and tried multiple products it is all proved that the fabric is amazing and holding for while now.

Date of experience: October 1, 2024

Thumbnail of user amym5156
Colorado
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Designs made it tricky to fit into the clothes and the quality felt really cheap and like I was wearing plastic.

Date of experience: November 4, 2024

Thumbnail of user simchah1
New York
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Was able to go in store and exchange clothes that did not fit for free, staff was very helpful and quick.

Date of experience: November 4, 2024

Thumbnail of user salenas18
Oklahoma
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

I was excited with getting some fabletic leggings! I got them and they have the best buttery smooth fabric but when I bent over to make sure they were what they advertised as, they in fact were not. I was extremely dissatisfied and disappointed. I even measured everything to make sure I got the correct size. I also ordered the "correct size" cargo sweat pants and they were 2 times too big. I returned with the idea of getting a smaller size but the website only gives the options of "too big, too small" and I can't remember the third for as to why you want to exchange. It didn't give an option of picking the new size. So I just assumed they'd send a size down. They just sent the same size back. Very disappointed. Not worth the cost.

Date of experience: September 30, 2024

Thumbnail of user janets2761
Ohio
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I didn't like that money from my account was taken without any PRIOR notification. I should have a choice whether to join the membership or not. I chose not to join membership. Otherwise love the items I bought.

Date of experience: October 1, 2024

Thumbnail of user bobbyz38
Georgia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Product is amazing but the website and app makes it more difficult than it needs to be. I am a member but hate that I have to opt out every month. The monthly credit is not worth it to me. The deals that come out are. I would rather have a paid membership for the year to get deals but having to click no each month is annoying. I would rather it be I click yes each month that I want to

Date of experience: October 1, 2024

Thumbnail of user al585
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Fabletics is subscription-based which causes me to monthly want to exit permanently. Instead, I skip each month. It is frustrating that they bury the skip button making it hard to find snd making you think you might have skipped when you actually haven't.

Date of experience: October 1, 2024

Thumbnail of user franciscob234
Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I ordered clothes on 8/14 with expedited shipping. Not only did the clothes not arrive within the expedited shipping window. The clothes never arrived after waiting for 3 week. I will never order from Fabletics again, and I will actively recommend that others never order from Fabletics either.

Date of experience: October 1, 2024

Thumbnail of user danielg3074
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The Fabletics sales are great deals. But the membership required to unlock the savings is lame. Who's buying clothes on a such a regular basis that it offsets the high monthly fee? Yes, they offer free cancelation, but you have to CALL and then they pressure you to keep the membership until you insist they cancel it. Just have the sales without the baggage!

Date of experience: October 1, 2024

Thumbnail of user rhondaf592
California
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Please stop sending spam emails from Fabletics. I never contacted them or subscribed to their emails.

Date of experience: November 1, 2024

Thumbnail of user danas1112
Oregon
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I love the Powerhold Highwaisted leggings and jacket and wear them pretty much year round. However the black goes out of stock often, which is a little irritating. I go to the gym and walk the dog everyday so this is the core of my wardrobe. I wish there were more offerings for colder climates (which is not a cropped puffy jacket and bared midriff).

Date of experience: October 1, 2024

Thumbnail of user sarahc3090
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

When I first began as a monthly VIP member the $70 charge bought a quality outfit and an entire outfit at that. Now Fabletics is trying to offer very subpar outfit choices for that cost or charge me $70 for one sports bra and use my entire monthly credit. No thank you, for that cost I'm buying Alo, Athleta or LuLu. Your products have not improved so therefore do not warrant that kind of price tag.

Date of experience: October 1, 2024

Thumbnail of user raymonds1224
New York
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

I joined the VIP membership. I set an alarm to skip the membership for the month of September. My alarm was for 5:00 a.m. September 1st. I went on at 5:00 in the morning and I skipped that month so I wouldn't be charged $60. I was still charged $60 and when I called customer service and said that my computer history shows that I went on and I went into my profile and I would like my money back I was basically told no. I will not be a part of a company whose system charges you even though you've done what you're supposed to do, and then the company won't give you back your money. Very foolish on their part because I actually very much like their product, and if they would have just given me back that month I guarantee I would have bought more clothing at some later date and they would have gotten more money from me but they preferred to basically assume I was lying and destroy any trust I had in their company.

Date of experience: October 2, 2024

Thumbnail of user jareds890
Pennsylvania
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

Getting my sizes in stock in almost impossible. Every new drop, or even older stuff is always out in my size.

Date of experience: November 5, 2024

Thumbnail of user jaredk357
Pennsylvania
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I was promised a refund but do not see one. But it's not too late. Fabletics can show me the refund.

Date of experience: November 5, 2024

Thumbnail of user deliag62
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I was issued a store credit after some items i ordered were out of stock. I used my store credit to purchase some other items and that order did not arrive. O contacted customer support and they reshipped my order. After multiple orders not arriving to me, I decided to no longer order from Fabletics. Now I have to wait 4-6 business weeks for a refund check for the store credit (that I had originally used my card to purchase). Such a headache, I would not recommend anymore. I used to love ordering from here.

Service
Value
Shipping
Returns
Quality

Date of experience: October 1, 2024

Thumbnail of user markw4581
Kentucky
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I got in the membership initially and got pants. Great deal but they were way too short. Go back in to order different length, sent back the pants, and everything was out of stock. Membership got charged and got a couple of undershirts for $60 when all said and done. I really wanted to try the pants.

Date of experience: October 1, 2024

Thumbnail of user vickym317
Indiana
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Site difficult to navigate, shows lots of stuff as available that isn't. Quality and sizing consistency not great. We have loved some of the men's loungewear and polos, but the rest has not at all been worth the price. Slow delivery and difficult exchange process. We have canceled membership.

Date of experience: October 1, 2024

Thumbnail of user rosed1306
California
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

My items were stolen "off my porch". Whoever "delivered" my package didn't submit a photo to the tracking website like they were supposed to, and I was at home at the time of alleged delivery. Super disappointed, had bought the clothes for a new job.

Date of experience: September 24, 2024

Thumbnail of user davidf5272
New York
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The deal that Fabletics gave me to try their product was outstanding. I liked their array of athletic gear. I hate that their website is a membership and all the "wait there's more" offers that try to oversell product. If you can sell me something so cheaply, why not make your prices more reasonable and sell a lot of product? I will probably never visit the Fabletics site again because of the membership. I don't buy a membership to Taco Bell. Why buy a membership to Fabletics? I found a store near me but have not visited it for the outrageous pricing you have your product listed at online.

Date of experience: October 1, 2024

Thumbnail of user jenniferf3020
Texas
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Have waited and waited for my shipment, if it's in stock then why hasn't it shipped and it's been 2 weeks
Very disappointing for the money I spend monthly and having a membership

Date of experience: October 15, 2024

Thumbnail of user averyl105
California
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I ordered multiple items and they never came after multiple weeks. I was issued a refund only after calling the support line.

Date of experience: November 4, 2024

Thumbnail of user kcd25
Arizona
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The size range available was so small because the larger size pants were not available so I had to order online but they only had the slim fit model in stock so the sales rep said I could try that and exchange if it didn't fit my Fiance. I did that and it didn't fit but instead of being able to exchange it for the regular fit that was now available I had to send in the slim fit and then wait until they processed it in order to get the regular fit, which was to no surprise sold out. I even called Fabletics to explain the issue before trying to exchange it and they said there was no way to exchange it, it had to be a return. I have been a member for years and am Sooooo frustrated so now I have half an outfit for my Fiance and used a credit for nothing!

Date of experience: October 1, 2024

Thumbnail of user williamg5489
Vermont
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

U able to unsubscribe from email list. Continued charging my account after it was closed. Border line scam.

Date of experience: November 5, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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