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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

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Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user vikkig33
New York
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I have been a member for years and the majority of my workout wardrobe is Fabletics. I set a reminder to Skip the month if I don't need any more credits for a while and then when I need some new gear I start back up. Fabletics will send you a reminder to use your credits before they are about to expire but the credits last for quite a long time.

Date of experience: August 4, 2024

Thumbnail of user mabelg38
New Jersey
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I love how comfortable the material is and how great the quality is as well. The prices are a little much but they are reasonable. I love the different styles and much variety that they have as well.

Date of experience: October 1, 2024

Thumbnail of user tiffanyb1265
Washington
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I bought more because I owned a pair. The quality is not the same anymore, unfortunately. They do not have the same hold and the material feels cheaper.

Date of experience: October 1, 2024

Thumbnail of user sharrons44
Louisiana
2 reviews
0 helpful votes
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October 11th, 2024
Verified purchase

I have never had a bad experience with Fabletics! I have been a VIP member from the very beginning and have always been satisfied with the website, merchandise, reliable delivery and returns!

Date of experience: October 1, 2024

Thumbnail of user josephg2759
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The shorts are great if the waist band maintains its shape, short sleeve shirts run a little on the larger size, while some of the long sleeve run on the smaller size. The pants run small unless.

Date of experience: October 1, 2024

Thumbnail of user debbies1815
Arizona
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Their website and app are easy to navigate and super simple to find what you are looking for. I am always able to get in and out within minutes every time I shop! They always have some deal going on so if you don't have a VIP credit it's still a budget friendly price, to get amazing quality products.

Date of experience: August 1, 2024

Thumbnail of user andrewp2609
Ohio
2 reviews
0 helpful votes
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September 15th, 2024
Verified purchase

I have made a few orders now using some amazing sale pricing and cannot complain about the quality of the product. Everything I have received is well made and extremely comfortable. Also, I have had to return a few things that did not quite fit and the process was simple at my nearest Fabletics store. The employees granted every request I had and made the process seamless!

Date of experience: September 5, 2024

Thumbnail of user chrisf1910
Kentucky
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

The items we do purchase are great. The best quality and we are happy with them. Issue with Fabletics is what it takes to cancel the auto withdrawal every month. Sure, you can skip this month. But have you ever tried to just cancel. They make it close to impossible. You must call and then it's hitting a bunch of numbers and then being on hold for a long time. It's rude to customers.

Date of experience: September 1, 2024

Thumbnail of user karis278
Arizona
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I've been a VIP with Fabletics since 2012. I love the selections of items that are available. The clothes are made of high quality fabrics and the hold up so well. I still have the first items I purchased!
The sales are great to grab items in bulk. I do miss some items that did not come back, but understand the need to stay progressive and change with the times and trends. Sizing is always spot on!

Date of experience: August 1, 2024

Thumbnail of user kevinh3158
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Site feels intentionally confusing and complex. Same product split into different pages based on color, sale price, etc instead of putting them all together based to see what's really available. Also, it shouldn't take 5+ clicks to skip a month.

Date of experience: August 1, 2024

Thumbnail of user kelseyd140
Iowa
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I have been a member for years. I live in leggings and it's important that they are good quality not see through. Why are customers getting the same and or better deals and opportunities than members? What is the benefit of being a member anymore? I recently placed a large order with my credits. What I received were bad quality, bad seams in spots, see thru, non compression, etc. I reached out to customer service who basically told me that there wasn't anything to be done. I've spent a lot of money and given so many referrals over the years and now that's no more. I'm extremely disappointed and dissatisfied. I also don't have the extra funds to purchase elsewhere. This was my one "splurge" that I repeated yearly.

Service
Value
Shipping
Quality

Date of experience: August 1, 2024

Thumbnail of user katec493
Colorado
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I love the quality of the products and how comfortable the leggings are. However, the subscription service is very predatory. You're automatically charged, regardless if you plan on making a purchase any time soon. Yes, you get credit for future Fablertics purchases, but you're completely tied to Fabletics. Remembering once a month to skip is a hassle at best. They make it seem like such a good deal by inflating non-member prices.

Date of experience: August 1, 2024

Thumbnail of user katiem1062
Colorado
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I had been a subscribed customer for a long time and over the years, the quality of fabrics has deteriorated. They pill almost immediately. I am most frustrated that the subscription became an automatic payment for a token that you then used to purchase items. It was frustrating to no longer get a reminder to skip the month and I often find that the items I want are priced lower than what I had to pay for the token.

Date of experience: August 1, 2024

Thumbnail of user benjaminj435
Utah
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Whether I'm in a store or at Fabletics.com, I appreciate the ease with which I can shop, navigate, get questions answered, and make purchases. It would seem like this should be the case with any retailer, but it is definitely not. Some stores aren't as welcoming in terms of personnel and a lot of sites are cluttered with irrelevant things. I like the core styles offered at Fabletics but also the limited edition styles; although you must act quickly as they tend to sell fast!

Date of experience: August 1, 2024

Thumbnail of user catherinel1169
North Carolina
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I have never in the years of shopping with Fabletics been able to log on and order exactly what I want. Popular items are rarely restocked or they are discontinued and shopper is not warned.
Over the years they no longer have the basics mainly in color and fabric. I am all for they fun and funky but some of us just want our black.

Date of experience: August 1, 2024

Thumbnail of user christophers1243
New Jersey
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

It's good to do the trial and buy a ton of stuff at the discount price, but even as a subscription member, $60 a month of a free shirt and pants and then the pricing as a member for the regular items is a rip off. You're better off getting stuff from Target. Same quality, no subscription. Once you order, you get a shipping email from a Chinese company so it's not like it's made in USA or has any good reason to be expensive, it is cheap mass produced clothing like anything else.

Service
Value
Shipping
Quality

Date of experience: August 1, 2024

Thumbnail of user jenniferv1582
Washington
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I've been a member for over a decade now. I'm always pleased with the quality. The filter function has drastically improved. I do notice sometimes there isn't one for features. I have to have pockets with my leggings

Date of experience: September 5, 2024

Thumbnail of user allegrag10
Montana
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I love Fabletics and went back and forth on whether or not to cancel my VIP subscription. Ultimately I canceled because of major fit inconsistencies. It's nearly impossible to nail down size profile because styles fit SO differently. For instance, some medium impact bras size XL fit great in one style but are either too snug or too loose in another style. Same with shorts. This leads to inconvenient and time consuming returns and exchanges, just to end up with a replacement that once again doesn't fit! Leggings tend to fit consistently, but shirts, bras, and shorts are a total gamble every time.

Date of experience: August 1, 2024

Thumbnail of user nathant1073
Washington
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

All the items I purchased thus far are great and the price is fantastic

Date of experience: November 4, 2024

Thumbnail of user geniem23
Missouri
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I like Fabletics because of the many color options and extended sizes. However, trying to find anything on the site is difficult. I feel that shopping on Fabletics would be easier (and I'd probably buy more) if there was 1 selection per style on the main shopping page. Click into that style and then see all the sizes and colors. When scrolling through the main shopping page and continuing to pass the same style but in different colors or sizes while trying to find a different style always makes me disinterested and I end up exiting Fabletics altogether.
If the site was paired down to be easy to glance at or actually kept a shopper in a specific style (bras, tops, bottoms) that would be great.

Date of experience: September 2, 2024

Thumbnail of user marthad1111
New York
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I love the exercise and everyday casual clothing Fabletics carries. I have tried many different companies in comparison, but none come close to Fabletics. Their products have great quality, lasting for years. Fabletics have a wide variety of styles, colors, and sizes for any type of exercise style. The perks are good, too, enabling customers to build points & credit toward future orders. I highly recommend Fabletics and couldn't be more pleased with the service they offer.

Date of experience: September 2, 2024

Thumbnail of user jenniw55
Illinois
1 review
0 helpful votes
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September 12th, 2024
Verified purchase
• Updated review

Had 3 separate exchanges. Should have been 2 but they sent me the wrong thing in the exchange. They 'lost' my merchandise all 3 times! Claimed I didn't send it in and then 'found it in the warehouse' gross. I'm a long time Fabletics fan and now I am done.

Date of experience: September 2, 2024

Awful customer serivce
August 11th, 2024
Verified purchase
• Previous review

I had a few exchanges (3) and they lost every single one. Once I gave them tracking info the miraculously discovered them in the warehouse. Awful.

Date of experience: August 1, 2024

Thumbnail of user ericah568
Pennsylvania
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I love the leggings hate the price. Since the membership "can be canceled at any time" I take advantage of signing up to get cheap leggings every other(ish) year.

It might be able to cancel at any time. But this is upon circumstance. As their chat fails. They don't respond. Or in the case you call, you get placed in a queue of 82 people (waiting at this moment). So you're left waiting all day or skipping for months on end. I guess if they charge, I saved all the screenshots of me trying to cancel, so I'll just dispute the charge. Fabletics has quality leggings, but not quality customer service.

Date of experience: August 1, 2024

Thumbnail of user kendram259
Washington
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Products hold up well. Sometimes they're more fashion than function. The VIP program sucks. It's great to get a discount but having to "skip" within a small window, or having a credit you paid $60 for but you can't exchange it for an equal dollar amount of product sucks. I gave you $60 and the only things I can exchange them for are $25. The points you earn on purchases and reviews are equally lame. Thousands of points and you can redeem them for $10 off. Just buy what you need/want and don't bother with the VIP program. It's not VIP at all.

Service
Value
Shipping
Returns
Quality

Date of experience: September 2, 2024

Thumbnail of user jamilh30
Florida
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I loved the experience at the pop up store with the workers but was a bit frustrated because the store didn't have my size or color in stock multiple times. I had to keep coming back and finally got my order in July after starting in June.

Date of experience: August 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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