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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user leannab75
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Over the years, I have purchased everything! I have leggings, joggers, undergarments, a coat, a winter outfit, sweatshirts, sports bras, and matching sets. All have been high quality and fashionable. Recently, either my taste has changed or Fabletics has changed. I have not found as much as I would like to purchase. Also, I don't need a celebrity endorsement to buy a quality product.

Date of experience: January 1, 2025

Thumbnail of user hectorc646
California
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

Company has horrible business practice.
Canceled membership monthly auto pay and have plenty of funds after years of payments and they don't give me any VIP discounts now with money PREVIOUSLY collected. They also take your money if not used in a certain time frame. Absolutely uncalled for. Will never, ever buy from this place again. Called and Wrote them a letter and never heard back from them. Please, check with others. There's alot of people that think this is robbery

Date of experience: January 4, 2025

Thumbnail of user haroldv613
New Hampshire
1 review
0 helpful votes
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January 15th, 2025
Verified purchase

I love the things I actually buy from Fabletics. I hate having to "skip the month" within the first few days every month to avoid getting charged for "a credit" rather than actually just paying for something when I order it.

Date of experience: January 5, 2025

Thumbnail of user frederickk247
Virginia
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I would buy more products but you never have any. I search and waits for months for the opportunity to purchase something. The customer service is good, the product is good, you just can't find it. They are always out of stock.

Date of experience: January 1, 2025

Thumbnail of user karenm8959
Texas
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

Unfortunately, I have found the leggings to be way too high waisted. When I search mid-rise, only very small sizes are available. I finally ordered a roll down waist, I fold them way down. I did order socks that I love and I purchased the crop t-shirt for my granddaughters, they were happy. They have great products, I'm just not built for them.

Date of experience: January 2, 2025

Thumbnail of user cherylen4
California
1 review
0 helpful votes
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February 11th, 2025
Verified purchase
• Updated review

Raising monthly fees was unnecessary when the assortment of clothing didn't change often enough and sizes and colors sold out too fast. Great product, but have plenty of the same thing being offered

Date of experience: February 1, 2025

Easy and fast!
October 11th, 2024
Verified purchase
• Previous review

Purchase 2-3 times a month. Seamless transaction every time.

Date of experience: October 1, 2024

Thumbnail of user kevinh4880
New York
1 review
0 helpful votes
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January 17th, 2025
Verified purchase

When shopping the site, you never know items are out of stock until you select, put in cart, and then are told item is out of stock. Make it so I dont have to select it first. Seems out of stock a lot.

Date of experience: January 6, 2025

Thumbnail of user danah1269
Illinois
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Placed the order on 10/18. Never received order even though I was informed the shipping company said they received it. After three weeks I called and ordered a replacement order which took over 15 minutes.

Date of experience: January 1, 2025

Thumbnail of user jillianb252
New York
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Ordered a jacket & leggings. The leggings material was meh, about the same quality as Amazon leggings. I returned them & kept the jacket. They were trying to charge me for a subscription I didn't agree to, so I had to call them up & sort that out. Why would I need a clothing subscription? You don't get anything either, just cheaper prices if you do make a purchase. So ridiculous! I won't buy from them again.

Date of experience: January 1, 2025

Thumbnail of user janep1130
Massachusetts
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I loved this red sherpa jacket that I bought but then got roped into a yearly subscription that I did NOT want or approve. It felt like a total bait and switch tactic. DO BETTER! I have been fighting w/ my credit card company to reverse the charge.

Date of experience: January 1, 2025

Thumbnail of user bayy3
California
1 review
1 helpful vote
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January 13th, 2025
Verified purchase

Ordered 2 belt bags and 2 onesies. Received USPS message that parcel will be returned to sender due to incorrect postal code. I did not open browser or connect to link due to fear. Lately received message from Fabletics that merchandise have been returned. You have not credited these items to my account.
Either credit it back to me or send it to the right address please.

Date of experience: January 3, 2025

Thumbnail of user ariss14
California
3 reviews
1 helpful vote
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January 11th, 2025
Verified purchase

I ordered Fabletics in October and I didn't get my package until December. It took a full 2 months to arrive. And their auto-charge is frustrating. Their designs and material are not bad but not for full price.

Date of experience: January 1, 2025

Thumbnail of user jesss913
Arizona
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Rebecca is always so helpful and always gives the best customer service. She helped me find the perfect outfit I did not know I was looking for. 🤍

I will continue to shop with Fabletics, they are the best!

Date of experience: January 1, 2025

Thumbnail of user nataliem2176
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Used to love this brand but that is fading over time. The quality and options are getting worse. I used to love the cotton t shirt packs but can not see that an option with the current bundle or VIP credit options. I wish the material was more natural and I wish the products weren't made in Asia. The styles are no longer as appealing. I hope things go back to how they were.

Date of experience: January 1, 2025

Thumbnail of user lisak4148
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I find shopping on fabletics confusing from a pricing standpoint. I am a member and I have no idea what I'm paying. The site says one thing for members pricing and the checkout says something else. I don't like it at all so I'm going to cancel the membership.

Date of experience: January 1, 2025

Thumbnail of user abbys390
Michigan
1 review
0 helpful votes
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February 11th, 2025
Verified purchase

My overall experience so far has been pretty disappointing. As a first time customer, I was super excited about the 80% off deal and placed an order. When I received it and tried everything on, I was sad that everything was a size too small, but planned on exchanging for a bigger size. Upon initiating an exchange, none of my order was able to be exchanged. Absolutely nothing could be exchanged so I ended up returning it all. Once my return was complete and dropped off at FedEx, I had never received any update emails from Fabletics. I had to reach out to customer service twice on two separate occasions to see if the return was ever received. The first person I talked with was not very helpful at all and kept stating I'd receive my refund when I kept asking if my return was received on their end. The next time I spoke with customer service they were much more helpful and finally confirmed my return was received and was in the processing stage that allegedly takes up to 10 days. Now I'm debating if I want to place another order because the quality of everything was great, however, I don't know if it's worth the hassle and at the loss of the 80% off deal which was essentially wasted on my failed first order.

Date of experience: February 1, 2025

Thumbnail of user ericl3186
Virginia
1 review
0 helpful votes
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February 15th, 2025
Verified purchase

Products bought...
Sweatshirt - GREAT
Everyday Shorts - Too baggy in legs.
Don Pants - Plastic closure is cheap. The pants don't have a great fit.
Stay tuned.

Date of experience: February 5, 2025

Thumbnail of user desirees356
New York
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I received an email stating that my reward points would expire soon and that I should hurry into the nearest store or order online to make a purchase. I personally still like to shop on store because I like to try the items on. The store carried a very low inventory in a lot of styles, I looked online and saw the same issue and when I asked an associate when the item would be restocked, the answer was "never" and so I was forced to make purchases on items I did not love or really find necessary, this was very disappointing

Date of experience: January 1, 2025

Thumbnail of user amalachukwul
California
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

It took over a month to receive my order—the company sent it multiple times to the wrong address, though it was corrected several times. It has also been challenging to find out how to cancel my subscription to Fabletics, even though I was subscribed without my consent. It was automatic when you used a first-time discount code. Such a money scam!

Date of experience: January 4, 2025

Thumbnail of user kareng5063
Florida
1 review
0 helpful votes
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February 12th, 2025
Verified purchase

I was pleased with this order.
But the styles to choose from are limited. Too many short or revealing tops. Cover jackets short. Uniforms basic. Not enough longer tops or coats.

Date of experience: February 2, 2025

Thumbnail of user johnw11992
Iowa
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

I can't say enough great things about Fabletics! Their clothing is the perfect combination of style, comfort, and performance. Whether I'm hitting the gym, going for a run, or just running errands, their pieces make me feel confident and ready for anything.

The quality is outstanding—every piece I've purchased has held up beautifully, even after countless washes. The fabric is breathable, moisture-wicking, and moves with my body, making workouts so much more enjoyable. Plus, their designs are trendy and flattering, so I don't just feel good; I look good too!

Customer service has also been fantastic. My orders always arrive quickly, and the team is super responsive to any questions.

If you're looking for activewear that truly delivers on its promises, Fabletics is the brand to trust. I've recommended them to all my friends, and I'll keep coming back for more!

Date of experience: January 2, 2025

Thumbnail of user elizabeths5943
Washington
1 review
0 helpful votes
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January 15th, 2025
Verified purchase

It doesn't make sense to me why I would spend $60 for a credit when that item is &35 in the store. So my membership lets me pay double? It should be minimum the amount of the actual credit. That just makes no sense to me.

Date of experience: January 1, 2025

Thumbnail of user ledav3
Michigan
1 review
2 helpful votes
  • Send Message
January 12th, 2025
Verified purchase

I have been trying (daily) for a week now to return and exchange items that were gifted for Christmas. The site allows me to select the specific items, lets me see item #1, allows me to say I'd like to return it and that it's too big...but that's where it stops. It sits and spins. For days. I have tried from different browsers.

Date of experience: January 2, 2025

Thumbnail of user xxxxx28
Florida
1 review
0 helpful votes
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February 15th, 2025
Verified purchase

The quality of clothes some is good, some is terrible. The delivery services terrible work came on time and did not come on a scheduled time. I called few times through the customer service was unable to help.

Date of experience: January 6, 2025

Thumbnail of user davidr10777
Nevada
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

I became a member and ordered some clothes including a fleece sweater. The sweater was very warm and met my expectations in that category. The zipper however got stuck after a few times of being worn which was a disappointment. I did not find anything else so ordered a dress in size M but a size L was delivered. Once I got the dress in the mail I cancelled my membership and later realized it was the wrong size. The dress was purchased with the VIP credit I had in my account. I wanted the dress as a gift but it was the wrong size and had to resort for something else. I returned the dress a couple of weeks ago and have not hear anything since. The customer service provided by Jorge was good but was not happy with the shipment and how its being handled.

Date of experience: January 4, 2025

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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