FableticsReviews 13,331
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From the business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
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Membership Programs
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Fabletics Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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Fabletics website can be a little difficult to view and search. The clothing has mostly been as pictured, ships fast, and is easy to return or exchange as needed.
Love their clothes- the quality is spot on. I do t purchase as much as I used to due to the added expense of the tariffs.
Bought scrubs for a daughter who is a nurse. She loved them. Great fabric and so many pockets-perfect!
Absolutely love these leggings! I was recently diagnosed With Lipedema and these have really helped support my legs and give them relief. I like them so much that I bought like 10 pairs of them.
I came to the American dream mall to exchange a few items. They have helped me in every way and went out of the way for me. Very impressed.
I ordered a pair of leggings and the the next day my account was charged 59.95 membership there was no warning this was going to happen. And it happened a month after my purchase, I was charged 59.95 again that's when I cancelled my account with fablectics I can't afford that kind of fee just to shop online.
This Fabletics brand is a good scrub with a professional and fit size. Fabletics is a good choice to medical professionals
My last 3 orders have came with some shipping issue. My last order, i received 1 of 4 items and that what was received was the incorrect order. The other three items I never received, due to item lost according to the shipper. However the person that I was chatting with stated it was return to the warehouse. Now some of those items are now out stock even though my order was returned. Also their shipping issues and lack of quality assurance checks is making Fabletics look very bad and skemming customers out of their money.
Hello Larry,
We're truly sorry for the repeated shipping issues and confusion with your orders. Receiving the wrong item, hearing your package was lost, and now facing out-of-stock items is understandably frustrating. Your concerns about quality assurance and shipping are completely valid, and we take them seriously. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
I have tried numerous companies athletic apparel and nothing stands up to the quality of Fabletics. Ive been a member for a few years now and I absolutely love the quality of the product.
Bad customer service………………………………… Wish you could have helped me ………………….…
Please help others ……………………/….//////
Hello Michaela,
Thank you for sharing your experience with us. We're truly sorry to hear about the trouble you've had with your scrub exchange and the frustration it's caused. We understand how disappointing it can be when things don't go as smoothly as expected, especially when you're counting on timely service. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Two months and still haven't gotten my navy blue leggings to me. Went to store to figure out what's going on. They said they will mail them to me.
Hello Carolyn,
Thank you so much for reaching out and sharing your experience. We completely understand your frustration, and we're genuinely sorry that you've had to wait so long for your navy blue leggings. This is absolutely not the experience we want any of our members to have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Over all just dissatisfaction with the product and service. Order was wrong, app didn't always work.
Hello Leslie,
We're truly sorry to hear about your overall dissatisfaction with both the product and the service. Receiving an incorrect order and experiencing issues with the app must have been very frustrating. We strive to provide smooth and accurate service, and we regret to learn we fell short in your experience. We will send you a private message right away to address this promptly.
Best,
Allison
So far I have had a great experience. Pricey but worth it. Love the quality of there items. Never had to send anything back.
Refund approved only to be told after received shipping label and items were return that nothing refundable.
Hello Kathy,
We're truly sorry for the confusion you experienced regarding your refund. It must have been frustrating to receive approval for a refund, go through the effort of returning the items with the provided shipping label, and then be informed that the items were not eligible for a refund after all. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
Over a month with no movement and they promised a refund and when I tried to get it processed they then refused to refund, despite emails confirming they would issue one. They acknowledged there was an issue with shipping and refused to reship or refund, leaving me having paid and without items.
Hello Kristin,
We're incredibly sorry to hear about your experience. This is absolutely not the standard we aim to uphold, and we appreciate you bringing it to our attention. Waiting over a month with no resolution is deeply frustrating, and we completely understand your disappointment, especially after being told a refund would be issued. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
The items I purchased are good quality and at a reasonable price. The fit well, look really great and are comfortable.
Love Fabletics they have a great product! Will continue to be a member. The in person customer service is great, but shipping recently has taken over 4 weeks.
Fell in love with my scrubs and I will continue to purchase all of my scrubs through Fabletics. As I move forward into the medical field this is the only brand I truly enjoy.
I have tried various high end popular athletic brands and none hold up in comparison to Fabletics. The quality of the clothing is amazing and I also appreciate their size inclusion.
I never received my order! It has been over two months now. I cancelled my subscription and will not be using them ever again.
Hello Hope,
We're sorry to hear that you never received your order, especially after such a long wait. We understand how frustrating this must be for you. Your decision to cancel your membership and not shop with us again is something we truly regret. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maureen,
Thank you for sharing your experience. I can completely understand how unexpected charges like that can be really frustrating and stressful, especially when you're managing a budget carefully. It's absolutely important to know upfront what you're signing up for, and it sounds like the timing and lack of clear communication around the membership fee took you by surprise. I'm really sorry that this caused you such inconvenience. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia