About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Website takes forever to load, is resource heavy and taxes computer. Way too many hover, dropdown, moving images etc. Chill out! Trying to place an order takes longer than it should due to site design. Also why am I paying $59 for the month fee when nothing costs $59. I'm punished for having a memebership credit, since I lose money on using it?
The quality of their clothing has taken a huge hit. The fabric is thin and feels like SHEIN quality material. Bring back the old fabletic materials that are thicker, feels stronger, etc. my old fabric leggings have last 5+ years. These new ones feel like they're gonna rip as soon as I start moving. Also, they need to make the cancelling your membership easier. We shouldn't have to call to cancel, we should be able to do it through our account page on the website.
Hello Alisha,
Thank you for sharing your honest feedback. We're truly sorry that you feel the quality of our products has declined. We truly appreciate your loyalty to your older items lasting so long, as that's the quality we strive to maintain. We also regret the frustration with the membership cancelation process and recognize that it should be easier and more convenient. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I have enjoyed the clothing I have purchased. I have not enjoyed the membership that either requires a purchase, a member credit, or you must "skip" that month. The first month I skipped, it didn't really "skip". I was charged my member credit. What happened was when you hit the first "skip" button, you are taken to another screen that has a Second "are you sure? Skip", but you have to scroll down to see this. This feels deliberate to cause you to think you have skipped, but really haven't. This is too much of a hassle to make it worthwhile. The date window to skip that month is also short. There are only a few days each month before you are charged where the "skip" button is available.
I really like the products I've received and would continue to purchase them if not for the non transparent and avoidably cumbersome membership model. If you can just let me purchase products in a straightforward and transparent way, I'd still be a customer - the monthly VIP credit nonsense is a huge turn-off and is intentionally confusing for Fabletics' benefit.
The quality of the products is quite inconsistent — some items are fantastic, while others fall short. With the 80% discount, the price is worth the investment, but at full price, it's ridiculously high.
Hello Ernesto,
We're sorry to hear that the quality of our products has felt inconsistent, with some pieces meeting your expectations and others falling short. We understand how frustrating it is when the value doesn't align with the full price. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Everything I have ordered I have been extremely satisfied. The workout clothes, the scrubs, the everyday clothes made perfectly. I wear something from Fabletics everyday. Thank you for so a wonderful product.
Please add more options for pants to go with the tops in the scrubs not everyone wants to wear the tight bottom scrub pants look. And I really enjoyed the fit of the hibiscus scrubs that you only came out with once.
Everything was a great experience but. A month ago, I tried a few times to cancel my subscription but I couldn't, the web chat client won't let me through to anyone human to get me to start the process. I would've left a 5 star review but the part of the cancellation process experience was a big no-no. Customer service is from start to end. Even in terms of contract termination. Because even that part could be a selling point of us as a customer to return and do business again. Just my two cents.
Hello Jose,
Thank you so much for sharing your honest feedback. We truly appreciate your kind words about the great experiences you've had with us overall. It means a lot to hear that you've enjoyed what we offer and that our products have met your expectations. At the same time, we completely understand how frustrating it must have been to struggle with the cancelation process. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I have been a Fabletics member for years and love the benefits of my membership, ease of use, and the styles and quality of options to choose from. The in store shopping experience is also always wonderful!
Let start by saying the very first pair pants i got were absolutely great, but the problem was I order 6 pair of pants, buy it took over 2 weeks to receive just one so called customer service and was told me I would them in 4 days, after waiting another 2 weeks I went the account to see the status of delivery, found out the order had been canceled, but when you go on there website they show plenty of them, they show that they had no intention of delivering more than one, if any items are on sale u will receive only to me this is a scram! Very dissatisfied
Hello Demetrius,
Thank you for writing us a review. We're truly sorry for the experience you've had—this is far from the service we strive to provide. We completely understand how disappointing it must have been to wait weeks for your order, only to receive one item and later find out the rest had been canceled without proper communication. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Just prefer more summer options as there is a lot of sweats still in store compared to summer options or an overall lack of size large when I am shopping in store! I am a touchy feely kind of person so o typically shop in store not online!
Hello April,
Thank you so much for taking the time to share your thoughts with us. We truly appreciate hearing from you and understand how important it is to find the right seasonal pieces in your preferred size. We also completely understand your desire for more summer options, especially when there seems to be an abundance of sweatshirts and fewer choices in size large. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
After returning a purchase from an order, and having my refund be store credit, I was shadow banned from my account. First I couldn't add anything to cart or even look at clothes, then I couldn't sign in. I love fabletics and I love the brand, but they stole my money. 1 star
Very easy to order but I do wish the pictures were a bit clearer. Otherwise great. The other thing is that I can't turn this review in without 100 words and as I sit here at my desk in my classroom I find this a bit off putting. I want to give you a review so that you continue good work but I shouldn't have to write an essay about it.
I've been an on and off again fabletics customer for...maybe 5-10years now, and the choices have seem (to me) to have gone downhill. I have older (5+yrs older) pieces that I still wear and love, and wish you still sold! I used to get excited every month for the new drop. Now.mehh... There aren't nearly as many outfits or bundles anymore. Everything seems to be pushing a 1 off purchase. Also, I think fabletics is trying to do too much - yitty, scrubs, everyday clothes...it used to have fantastic work out gear (as good or better than underarmour, athleta, etc.) and now it just all feels cheap and thin and not nearly as well designed or as good of quality as it used to be. I've honestly been debating stopping my subscription and just looking for workout clothes somewhere else cause...why? Why fabletics? Whats the differentiator? Cause I'm not seeing it anymore...
My overall experience I would say is pretty basic. I couldn't justify the cost of the membership in comparison to the quality of the clothes. Other than the quality of the clothes I felt like the VIP credits that I received only really went towards items which were out of season, basic, or just impractical for myself. Hopefully Fabletics will consider working with more athletes opposed to influencers in the future. I was disappointed there weren't more partnerships like this. Focusing on practicality and quality would be a game changer
Everything I have got from Fabletics is awesome quality. Customer service is always pleasant to deal with, I've been into the store several times and they are very accommodating and make me feel welcome
The customer service team failed to address my concerns and displayed frustration whenever I asked questions. They repeatedly disconnected our chats and often responded with, "Well, if you read it here," which was unhelpful.
I couldn't return an unworn pair of shorts without a label, it fell of while I was trying it on and the store associate refused to take it back! Now I'm stuck with a pair that's too small and I can't use
Hello Francesca,
We're sorry for the frustration caused by the return process, especially when the label fell off unintentionally. We understand how upsetting it is to be stuck with an item that doesn't fit and can't be returned. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Generally speaking I like the products I have ordered with Fabletics. However, sizes are often sold out and prices (without sales) are exorbitantly high for what they sell.
Returns have been easy which is helpful with any online shopping experience when it comes to clothes. But the membership aspect of their business also seems unnecessary. If the product was worthy of the price tag, it would generate my return business. But currently I am only still a member because I don't always remember to cancel the monthly charge in time. I can't always use my credits because their inventory is limited. It feels more like a retail trap than a business I would willingly frequent. This will not be a continued relationship once all planets align and I can order what I want with the money I have already been charged.
I used to love the leggings but the fabric is no longer the same and even buying items in a short length is not short enough. Had to return the sweatpants. I also hate the fact that they only offer deals to new customers and expect existing customers to buy at full price! I can purchase other lines on sale.
Hello Claudia,
Thank you so much for sharing your honest feedback with us. We truly appreciate you taking the time to let us know how you feel. We're really sorry to hear that your recent experiences haven't lived up to the love you once had for our leggings, and we completely understand your frustrations. Our goal is always to innovate and improve based on feedback, but we recognize that not every update feels like an upgrade. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daniel,
Thank you for writing us a review. We really appreciate you taking the time to share your experience. We hear your frustration, and we're genuinely sorry that the website performance and design made it difficult to place your order. That's not the seamless, enjoyable experience we aim to deliver. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad