• Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 10,978 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and sports bra. Fabletics ranks 2nd among Sportswear sites.

  • Service
    811
  • Value
    816
  • Shipping
    793
  • Returns
    566
  • Quality
    778

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.6%
Positive
1,357
Neutral
229
Negative
944
226
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How would you rate Fabletics?
Top Positive Review

“Shop the new drop!”

Rakita W.
10/11/24

This is by far my favorite place to shop. Whether I'm going to work, the gym, or a date you guys have me covered. I would love to participate in the product review board. The new colors and styles are always amazing.

Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

Reviews (10,978)

Rating

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Reviews that mention popular keywords

customer service (1500) vip membership (456) credit card (334) kate hudson (209) vip member (265) sports bras (266) workout clothes (142) shopping experience (65) quality products (120) workout gear (65)
Thumbnail of user anad338
2 reviews
0 helpful votes
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October 11th, 2024
Verified purchase

The products themselves are great. I really like them. If you sign up to be a member or whatever in the store, you will get charged almost $60 a month to get one of their products for "free". The free part is not true. They charge you almost $20 in shipping and it's takes 2-3 weeks to get the thing.

Cancelled after 2 months.

Service
Value
Shipping
Quality
Thumbnail of user dennism2585
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I would get endless emails for promotions but rarely be able to find my size. The quality of the clothing was good, but the non-sale prices were way too high. You had to buy "credits" each month or remember to request to skip the month, which was just a giant pain. I would regularly purchase stuff if it was just priced fairly all of the time and no sub was needed.

Thumbnail of user heatherw1710
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

My addiction to this brand has reached epic proportions. The customer service was so on point in helping me get the biggest bang for my buck. They were friendly, helpful, and greeted me with a smile. Customer service unfortunately, seems to be something of the past these days. However, that is not the case with Fabletics. They still continue to provide a Fabulously wonderful customer service experience and for that I am thankful and proud to spend my hard earned dollars here.

Thumbnail of user anthonyh2145
1 review
0 helpful votes
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October 15th, 2024
Verified purchase

I didn't love the fit or quality of any of the close I purchased. The while buying process with the membership is weird and feels complicated. In the end, the prices for sign up purchase was cheap, but always felt like there was going to be a crash, even though there ended up not being one.

Thumbnail of user sarahf1954
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

I've loved everything I've gotten from Fabletics. My biggest complaint is more often than not my size is out of stock. I'm XXS-S depending on the style and it seems they're out of stock almost immediately with smaller sizes. I'd also like to see more styles in the "Outfit and Bundles" since that's where the best deals are. When something new is added to outfits and bundles that I like, one or both items are out of stock in smaller sizes.

Thumbnail of user joelc791
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I really enjoy Fabletics clothing, but when I want to order some thing 80% of the time they don't have my size or what I'm looking for. I know this is a popular clothing line but if you can't keep something in stock for everyone to order for, just turns me off.

Thumbnail of user maryk4271
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I used to really like fabletics as an over all, go to fitness app. I have been a member since the beginning. But now I find that they often do not have my size, the outfits are weird colors and combinations.

Thumbnail of user hermana54
1 review
0 helpful votes
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September 12th, 2024
Verified purchase
• Updated review

I love Fabletics products and I wish that they would stock all of their products in store because buying online is an adventure, the shipping department and the delivery company are not in sink we each other, they do not give updates I had to call several times to inquire about my items. So until this is corrected I will not order anything

Shipping process the worst ever
June 13th, 2024
Verified purchase
• Previous review

Let me start by saying your product is made well and I would like to see more sizes available at the store because shopping on line is easy but your shipping partners are the worst's. Every order I've made on line I have had the same experience BAD and it has left a bad taste in my mouth and I haven't made a purchase since my last purchase.

Thumbnail of user chrissyh99
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

After being a Fabletics member for only a few short months I cancelled. Though they say they are size inclusive the items I received had to be ordered 2 sizes larger then what I typically wear. Additionally, the 3 months worth of credits I had accumulated don't seem to be able to be used. Items are shipped to addresses not on my account, or never received, credits not refunded, it was a whole mess really. Sad because I wanted to love it.

Thumbnail of user jessicam4386
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

LOVE the products and fit! Areas for improvement: 1) website navigation - NOT intuitive, not easy to search for what you want. I.e. Several of my searches might be for a) 7/8 length b) 365 motion fabric or c) joggers. I instinctively WANT to see all 7/8 leggings that come up (with quick fabric type). I WANT to see all items that feature 365 motion fabric. I WANT to find all joggers quickly. It's always hard to search for my specific wants. 2) Have option to immediately get my member credit when the month's drop starts. I don't like to pay my fee unless that month I like something. Does that make sense? And lastly, 3) Sizes sell out fast sadly.

Thumbnail of user robyng240
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

My subscription has gone up twice. When you look through their site, their merchandise is much less expensive than what you pay monthly. And they make it VERY difficult to skip a month and even more difficult to cancel

Thumbnail of user jasonp2240
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Nothing more to say. I ordered quite a few things for a vacation. My items arrived 10 days after my order was placed AND not in time for my travels.which is why i purchased them. My items were delivered within the company's delivery expectations. That said, i order from other competitors and receive my items within a week at the most. I feel you all have some work to do with a more timely delivery time. Also, your tracking system is not good at all. Disappointed. This was my 1st order as a new member, i've since skipped the past two months as I decide wether to cancel or not. Just a bad taste in my mouth with this experience.

Thumbnail of user rebecal44
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

The Maternity Clothing is basically nonexistent. I can't even remember the last time the added new items or restocked. I keep getting asked to remove my review but nothing has changed so I stand by it.

Value
Thumbnail of user nikkiv73
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Fabletics has great products but they are very scheming in how they slide the membership in when your checking out. If you're not careful and fully reading everything then you are signed up for a membership of around $60 a month until you call to cancel. Took a few months to notice it was automatically coming out. They would not work on returning any membership at all so then you have to use it and cancel and it is so not even worth the hype of ordering from them.

Thumbnail of user robertt4265
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I very much like Fabletics clothing and the people that work at the Greene location. My issue is with the way that they have raised their prices for some people on their memberships and not others. Why am I being charged $64.95 a month when I signed up for $59.95? I've been told that it is going up for everyone, but others that signed up before me have not had theirs change. I'm still trying to decide if I'm going to keep my membership or not.

Thumbnail of user jacobw816
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I signed up for a membership based on an offer for "2 pairs of shorts for $20". It was not made clear to me that I was signing up for a $60/month membership. I received 1 pair of shorts for that $60 plus shipping. I feel this is predatory.
But that's not my main problem. The clothes suck $#*!. They all arrive with threads coming out and more threads come out with every wash. I tried a few different variety of clothes and found the same to be true for their dress clothes and other athletic apparel. Now I don't wear them out in public not only because they are falling apart. But I fear that someone I like will see the fabletics logo a think I am a gullible person who falls for scams.

Thumbnail of user lisam6447
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Used my membership credits to buy items that did not fit. Returns for the items were not available for no reason explained online. I tried 3 different times to reach someone via the app and by phone. Finally got help and waited for return to hit my account. Finally ordered other items no replacements available for original order. Import and shipping and returning has ended my enjoyment of shopping with Fabletics.

Thumbnail of user julies3560
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I don't know if I should begin with the horrible product or hidden $70 monthly membership fee?
I ordered pants for my husband thinking how could I lose paying only $20 for pants. Well I lost big time! The pant shrunk and faded after one wash. Oh well they were only $20, right? No. I then was charged about $70 the following month for a membership fee I knew nothing about! Fabletics is a scam!

Thumbnail of user brandonn392
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I ordered from Fabletics through their VIP program since their prices were very unreasonable and the trial was free. Once I received the products the fit and material were mediocre and the quality of the zippers used was very bad. I would absolutely not pay full price for anything from this store. After you've completed a purchase they don't hesitate on the opportunity to flood your inbox with a bunch of products and "sales" either. Luckily their unsubscribe functions actually work.

Thumbnail of user jayc1283
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I had a problem with one of my pairs of pants and they sent me a brand new pair no questions asked. The process of sending my pants back was really easy as they used a service that only required me to bring them to my local ups store, I didn't have to pay for
Packaging or anything which was really cool. Fabletics is top notch.

Thumbnail of user kellym2922
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I love Fabletics for so many reasons; the quality of their products is so great and it's always so easy to order items. It's also easy to skip a month if you don't want to pay for it that month but I love being able to use my credits to buy higher priced items. The whole setup is just really well thought out and easy to follow. Plus they've always got great new items coming out! Give it a try if you haven't yet, I promise you won't be disappointed!

Thumbnail of user kristio57
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Lack of availability of sizes and everything is CROPPED. Loved Fabletics.com because I am bigger, and they had styles that FIT and were flattering. Now, I'm lucky to find anything in my size. And forget buying tops anymore.

Thumbnail of user ewad16
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I like the quality of their products and their styles and very nice. Great sets! They also have amazing clearance and sale offers like 2 for $24. I highly recommend getting that. Customer service is also ok, sometimes it just takes forever to use their chat. Overall very satisfying.

Thumbnail of user hollyc790
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

It's a lame company. Makes you wait three months after a purchase to be able to cancel. The quality is okay but you can find equally priced quality goods elsewhere and not be locked into their dumb "club."

Thumbnail of user stevem3906
0 reviews
0 helpful votes
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October 16th, 2024
Verified purchase

I've purchased a lot of items from Fabletics and have enjoyed most of them. Some didn't work out due to the fabric or the design itself. Use more lux and less power hold fabric please. Another suggestion is to make the Affirm payment plan an option within the Fabletics app at checkout and don't require users to go out to use the Affirm app first, it's confusing! And easy to get wrong.

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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