Fabletics

The customers service and variety of choices are great. However, some of the products do not have high quality which honestly due to the low price of those specific ones, it makes sense. But some other products which are more expensive have acceptable quality in their price points comparing to other competitors.

I have called on several occasions to customer service and only once would i call it a positive experience. Most times they are rigid and unwilling to help. Recently i received an email add saying in huge letterseverything is on sale but when i went to purchase several items, none of the items i was interested in were on sale at all. I sent a message to the company and basically got an email that said oh i am so sorry we will look into it. Frankly i have reached the point of with poor customer service and misleading advertising if i continue as a customer i am incenting bad behavior. Therefore it is my intent shortly to end my membership with fabletics

9 or if 19 pieces came. When we called they didn't know how. The person didn't even want to remedy it. Have no idea how and when we will get those items. If we do a return, they will return money for only the pieces we received. What is sad is that they have very good product, just no service

I ordered quite a few items and upon adding items to my shopping cart the prices would be one price but then would change when I added additional items. Shorts were supposed to be $10 but only one pair stated that price and the others went to 13.99. Same with pants. Frustrating

Generally speaking, there are a handful of items that I order more than once from Fabletics. I've tried many more items and they simply don't fit well, mostly leggings. I really like the high impact sports bras, underwear, and the PowerHold 7/8 leggings. But overall, the items are significantly overpriced, so I now only purchase when Fabletics is running a major sale across their website. The monthly fee doesn't cover taxes, so I always have to pay more above and beyond the monthly subscription price and the quality of items isn't worth the subscription price.

It would be more convenient if I could cancel without calling. I like the products but do not need athletic wear frequently enough for a monthly subscription. I'd prefer to be able to put my account on hold for more than a month or to be able to cancel through the app.

I have been extremely satisfied with the products I have purchased but my disappointment lies in the delivery service. Initial orders and exchanges generally take 2+ weeks. That's unacceptable. I am almost to the point where I am deciding to discontinue my membership.

I placed an order during a sale to try Fabletics for the first time. I waited a while for the order, it was never received then I got an email saying my return was complete. I never got the items in the first place. Customer service could offer no help on a reshipment. I said to cancel the membership and was held up for at least 20 minutes back and forth with the rep on all these deals she could offer. I kept declining as I didn't get to try the merchandise why would I subscribe? It was super annoying. I will also be making sure the membership fees are removed. I have a feeling they are shady.

My items looked great, in sizes ordered. Beautiful shimmer fabric in a flattering style. I received updates from when ordered, shipped, approx arrival, delivered. Everything was in tact delivered to my doorstep!

The leggings are way too thick to workout comfortably in. I've done the subscription twice now and canceled after 2 or 3 months. Workout clothes are meant to be breathable but these are more suitable for lounging in cold conditions. I also bought a top which I disliked as well. The cut was too low. It did not fit right. Again more athleisure

I loved the fit and quality of Fabletics clothing and enjoyed their $59.95 subscription for a wardrobe overhaul. The styles and colors were flattering, but some items needed to be returned. Although I canceled my subscription before making the returns, using the store credit reactivated my subscription, which felt unfair.

Overall I think the product is good. There are two problems with Fabletics that prevent me from being a regular customer:
1- My size is never available. It is always sold out.
2- If my size is available, which is either a small or extra small, I place an order and over 50% of the time I have to return it because it is either too big or too small. When I try to exchange for the next size, it is sold out.

The material used for leggings is not as good a years ago. Stitching comes apart easier and the pants are not made from the same material. The other clothing has been fine, they just need to go back to using the better material for leggings.

I am happy with the items I received from this order. My previous order was stolen by USPS, so I was a little nervous that I wouldn't get this one. However, it arrived and everything fitted perfectly, except the bra. The materials are soft and do just what they say they will do. Go Fabletics!'

Every time I walk into this store I am greeted before I enter the store. The team is excellent, kind, and extremely helpful. Not to mention total hotties! Especially the one with the curly hair. Everyone deserves a raise immediately!

I love my shirts from Fabletics, but the buttons keep falling off. The FIRST day wearing one of my dash shirts and 4 buttons came off. Very embarrassing to go about my day with belly showing. I've also had button issues on other dash shirts. I have 5 dash shirts now and almost every one of them has button issues.

The way they make you sign up for a subscription and then make it difficult to cancel and easy to forget is one of the worst I've ever seen. And I am not a 90yr old woman. I am a college educated 25 yr old who studied business and can tell you first hand this model is SCUMMY! Do not buy

I know i was buying on a whim and purchasing without reading but i have experienced multiple confusions ordering and receiving my products... very misleading IMO. I will not be ordering again without deep thought i feel ripped off by the products and pricing received. So i will just but elsewhere.

I don't have luck with the bras fitting me well because of my proportions but the leggings are my fav of all time. The fit is great, the quality is awesome, and they are easy to care for. I'm still wearing an original pair of Powerholds from 2018 and they look brand new.

I used to love fabletic's but I'm afraid their quality is dwindling. I bought a pair of 7/8 leggings and the treads in the inner thigh began to unravel causing holes. I have never had this issue before but will not buy again for this reason. I haven't gained any weight or went up in size. This is disappointing as these leggings weren't cheap.

I joined primarily for the scrubs. Jumpsuits are wonderful but you never have my size. Just very large sizes. Been several months since restocking M L Xl sizes.
I wrote a while ago and you said you restock popular items. Since you don't have these sizes I would think they'd be popular.

The website has always been user friendly, and the customer service has always been great when I've called and needed anything. What bums me out is the replacement of your tried and true clothing collections that put Fabletics on the map with of all these new designs, fabrics, and collections. I'm not against growing the brand and exploring new things, but please don't do it at the expense of taking collections away like the mens Takeover jogger (that was by far my favorite as well as others I know that wear the brand), and the mens To Go zip up hoodie. I find myself accumulating monthly points with nothing to spend them on because I'm not a fan of the new stuff. Please consider my issue, and bring back the classics!.

Sincerely,
Loyal Fabletics consumer

I absolutely love this company through and through. The employees for any mishaps are amazing and quick. The product itself is comfortable and lasting. I honestly could rave so much more about this business! Highly highly recommend.