Fabletics

I was loving the items on Fabletics for me and my 4 daughters. I feel like the attire is not something that would fit 3 of our 4 bodies in a flattering way. There are a few things I like, but not sure it is enough for me to stay a member. I was buying maternity for my one daughter and even that was cut back. Just not a lot of product we like anymore.

I love the products but this new way of crediting by points either makes you pay more for a product or forces you into purchasing a more expensive set with additional cost. I canceled my membership in month 1 and was formally a member for many years.

I've been a big supporter of Fabletics for a decade. I love their fabrics, I love their causes, I love their color choices. Here are my challenges:
The website - is often wonky. Pages don't load, something is in your cart, then it's out, then it's in; tech issues on the paying page - often;
Not keeping enough stock of middle sizes, like L through XXL. Lots of smalls and a whole area for larger women, but that one area runs out fast frequently.
Choices: when I first joined, there was a wider selection of athliesureware (dresses, shirts for work, etc) and fun things like shimmers and satin-y materials, etc. However, the majority is now only what I consider casual clothes for the gym or hanging out. I have plenty of that, and miss finding an amazing skirt or individual piece that went from work to the gym or out with no issues.

I absolutely love Fabletics. It is my favorite place to shop even if I mostly shop online since I do not live close to a Fabletics store. Their customer service is so helpful and I love that they have an option to just chat. The clothes are fantastic and make you look so good.

I bought 2 shorts and paid them but you guys charged me a month later for the membership tokens which I didn't allow or purchased. That's why I returned the products and everything but you guys are giving me hard time with refunding my money. I have been on the phone with your team for over 2 weeks. I have the refund for the products but not for the membership tokens. This is unacceptable.

This isn't about my order, but rather the difficulty getting the colors that I want in some of the styles. For example, really difficult getting a yellow or purple hoodie.

No big deal. I also have tons of your clothes and I am running out of things to buy.

I want to say that my wife really liked the scrubs and said she liked the thickness and quality, especially in the winter. I thought having scrubs sent monthly would be a great thing to support her comfort at work.

When you sign up you got the monthly membership, what they leave out is that there is an added fee you must pay. This means they lack transparency and how they charge with hidden charges. When I called they tried to downplay this fee.

When I asked for a refund, they push back saying that I couldn't at first and that it needed to go back as a credit. They did finally give me one after I said it was their fault for not disclosing an additional charge. This refund took three weeks to get when it should have been automatic.

It doesn't matter how much your clothing is if your costs and charges are not transparent. It makes the company sneaky and untrustworthy.

I like Fabletics because of the many color options and extended sizes. However, trying to find anything on the site is difficult. I feel that shopping on Fabletics would be easier (and I'd probably buy more) if there was 1 selection per style on the main shopping page. Click into that style and then see all the sizes and colors. When scrolling through the main shopping page and continuing to pass the same style but in different colors or sizes while trying to find a different style always makes me disinterested and I end up exiting Fabletics altogether.
If the site was paired down to be easy to glance at or actually kept a shopper in a specific style (bras, tops, bottoms) that would be great.

Had 3 separate exchanges. Should have been 2 but they sent me the wrong thing in the exchange. They 'lost' my merchandise all 3 times! Claimed I didn't send it in and then 'found it in the warehouse' gross. I'm a long time Fabletics fan and now I am done.

I love the exercise and everyday casual clothing Fabletics carries. I have tried many different companies in comparison, but none come close to Fabletics. Their products have great quality, lasting for years. Fabletics have a wide variety of styles, colors, and sizes for any type of exercise style. The perks are good, too, enabling customers to build points & credit toward future orders. I highly recommend Fabletics and couldn't be more pleased with the service they offer.

Products hold up well. Sometimes they're more fashion than function. The VIP program sucks. It's great to get a discount but having to "skip" within a small window, or having a credit you paid $60 for but you can't exchange it for an equal dollar amount of product sucks. I gave you $60 and the only things I can exchange them for are $25. The points you earn on purchases and reviews are equally lame. Thousands of points and you can redeem them for $10 off. Just buy what you need/want and don't bother with the VIP program. It's not VIP at all.

I'm a bit conflicted. I love the quality. I have accidentally missed skipping the payment for a monthly membership credit a few times and now have 3 credits and nothing I'm interested in buying. I love my black leggings that I wear most days, and the new jumpsuit, but I think the brand could provide more than basics. I have an old floral pair of leggings that are one of my faves!

The fact that you have to go in and manually pause your membership for the month, increasing your chances of forgetting to, is diabolical. And paying $60 for a "credit" for one item is infuriating when nothing costs that much. AND the return process is a pain, and they don't refund the shipping cost. I like the shorts and sports bras but overall it's a scam.

No help, they did not really offer any solution to the issue but rather try to understand my feelings and reassure me. This is not the job of a corporation, what the job is is to tell me when you're restocking and allowing me to back order items. Or if you even had any idea when things would be back in stock. Thank you,

Since I usually purchase everything on line, it's important that the process is fast and easy. Fabletics's website is seamless because I usually place an order every week. If the process is difficult I will find a different company all together. Simplicity is a requirement for my loyalty.

When i first started my journey with Fabletics, I was not sure what to expect. I can say I was not disappointed, and have my children, adults, all wearing the clothes. I have nothing but good things to say. The quality of clothing is more than exceptional, and the choices are awesome. There is a nice variety of clothes to choose from, which fits everyone to their own taste.

I love everything with a few miss leading problems

There are some things that are too big and some too small.

I can't figure out what to do to order correct size with my body type and have worn and washed them.

The items that fit, are so awesome and make me feel like a confident woman.

This brand is amazing. The clothes fit perfect. I have been buying from the website for a little over a year now and I can honestly say I'll continue as long as the quality continues being good and comfortable.

From hopping experience to the clothes, customer service to quality, price to amazing styles and choices, there is nobody better than Fabletics. Workout clothes, every day wear, jackets, accessories, shoes, pajamas, all of it, I live in Fabletics!

I do like the clothes but they refuse to cancel my subscription. I've tried three different times and each time they say it's canceled then they continue to charge me. So as a whole the company is terrible.

Product is great. But needed to return a couple of items. Not easy like Amazon.
The VIP credit is really hard to understand.
The products viewing on line is harder to gain an understanding of — & now scared to order more

I've been getting leggings for years, and most recent order started ripping/piling after one wash. Taking the time to be able to talk to a human when resolving an issue is always a challenge. I'm canceling my membership when I'm through with my credits.

I love the different sports bra styles; they are very stylish. The colour selection is a bonus.
Here is what frustrates me - the same size in a different style isn't accurate. I ordered 3 spots bras in medium in different styles and fabrics. Two out of the three do not fit, I mean not even a little bit. I've had the same issue with the leggings. It's VERY annoying.