Fabletics

Kaltrina! What a pleasant and friendly staff! I had the most positive experience. She was beyond helpful and really engaging. Her positive and very friendly attitude will go a long way. Should be modeled.
She helped with an exchange as well as purchase. I asked for her opinion on how the outfit looked / fit on me.
She is an employee that is clearly looking out for the best interest of the company. Her colleague was wonderful as well.

When I first began as a monthly VIP member the $70 charge bought a quality outfit and an entire outfit at that. Now Fabletics is trying to offer very subpar outfit choices for that cost or charge me $70 for one sports bra and use my entire monthly credit. No thank you, for that cost I'm buying Alo, Athleta or LuLu. Your products have not improved so therefore do not warrant that kind of price tag.

Brand has gone so far downhill Kate uptown's head must be spinning.

How about you read product reviews. There is an item that you have people selling on third market for 10x what they lid at fabletics because you yo-yos stopped making it.
In the last 6 months I have spent $450 at eBay and $275 at Mercari for Fabletic items I can't buy from you. That's almost $1,000 that other people got, making money off your brand. You guys are idiots!

I found very few items that actually fit me right. Mediums were too small and large too big. Even the same type of pants seemed to fit differently depending on the color/design. The sleeves of the sweatshirts I bought were way too long and so much fabric! Instead of looking comfy, I looked frumpy and disheveled. Even the stuff I got with the credits were worthless when a sale was happening. The credit was a month's payment yet pants would be on sale for way less. It was a deterrent to using the credits. Also, it was really annoying to have to go in every month to freeze the account.

The search experience was extremely frustrating! Using search filters, brought up items that were not actually available. When I finally found what I was looking for, the items were not actually available.

I needed a size that wasn't in stock so the associate placed the order online and when I tried paying, they tried for almost a half hour to take a payment through the app. They said it had something to do with the membership and the address on the membership and maybe it didn't match the card then I tried paying with Apple Cash and that didn't work either. They had me go in there and fix all these settings on my app. It was ridiculous.

The way the website works is it automatically defaults you to sign up for a subscription fee in order to get the lower price of their gear. If you're not careful you can miss this and have to go back an "uncheck" the subscription box to opt out of the monthly subscription. It wasn't until several months later that I noticed the charges on my account and had to cancel. No refunds, just lost cash.
The clothing is very nice and I enjoy it but I was very turned off by the deceptiveness of their website ordering process.

I have great experience with Fabletics. I have purchased gifts for my family members in both men's and women's. Recently was even able to purchase a onesie for my grandson.

I love what I have chosen so far.

Any time I have used Fabletics' website, app or even have contact with customer service everything has been an absolute breeze. The site and app are easy to maneuver and customer service reps are so helpful and nice!

I was issued a store credit after some items i ordered were out of stock. I used my store credit to purchase some other items and that order did not arrive. O contacted customer support and they reshipped my order. After multiple orders not arriving to me, I decided to no longer order from Fabletics. Now I have to wait 4-6 business weeks for a refund check for the store credit (that I had originally used my card to purchase). Such a headache, I would not recommend anymore. I used to love ordering from here.

I got in the membership initially and got pants. Great deal but they were way too short. Go back in to order different length, sent back the pants, and everything was out of stock. Membership got charged and got a couple of undershirts for $60 when all said and done. I really wanted to try the pants.

Site difficult to navigate, shows lots of stuff as available that isn't. Quality and sizing consistency not great. We have loved some of the men's loungewear and polos, but the rest has not at all been worth the price. Slow delivery and difficult exchange process. We have canceled membership.

The deal that Fabletics gave me to try their product was outstanding. I liked their array of athletic gear. I hate that their website is a membership and all the "wait there's more" offers that try to oversell product. If you can sell me something so cheaply, why not make your prices more reasonable and sell a lot of product? I will probably never visit the Fabletics site again because of the membership. I don't buy a membership to Taco Bell. Why buy a membership to Fabletics? I found a store near me but have not visited it for the outrageous pricing you have your product listed at online.

The worst website I have ever seen for returns. Difficult to get a refund done. Waiting time on a call is disrespectful to the customer. I never received the email they said they would send for my return and I still don't understand what the refund issue is. I feel scammed.

I joined the VIP membership. I set an alarm to skip the membership for the month of September. My alarm was for 5:00 a.m. September 1st. I went on at 5:00 in the morning and I skipped that month so I wouldn't be charged $60. I was still charged $60 and when I called customer service and said that my computer history shows that I went on and I went into my profile and I would like my money back I was basically told no. I will not be a part of a company whose system charges you even though you've done what you're supposed to do, and then the company won't give you back your money. Very foolish on their part because I actually very much like their product, and if they would have just given me back that month I guarantee I would have bought more clothing at some later date and they would have gotten more money from me but they preferred to basically assume I was lying and destroy any trust I had in their company.

The size range available was so small because the larger size pants were not available so I had to order online but they only had the slim fit model in stock so the sales rep said I could try that and exchange if it didn't fit my Fiance. I did that and it didn't fit but instead of being able to exchange it for the regular fit that was now available I had to send in the slim fit and then wait until they processed it in order to get the regular fit, which was to no surprise sold out. I even called Fabletics to explain the issue before trying to exchange it and they said there was no way to exchange it, it had to be a return. I have been a member for years and am Sooooo frustrated so now I have half an outfit for my Fiance and used a credit for nothing!

They sell out of everything so damn quick that even if I manage to buy it before it goes, then I can't exchange it if the size is wrong cause all the other sizes will be sold out. Fabletics lost hundreds of dollars of my money because their items sell out too quickly. It's infuriating and completely drove me away from ordering from them ever again. Also, every single one of their items, at least their tops because that's what I tried, run huge. As someone who normally wears a medium I ordered and xs tank top and it was baggy on me. It's ridiculous. But of course when I tried to exchange it for the right size they were sold out of the other sizes so I just had to return it. I'm convinced their whole brand is rage bait.

I placed my membership on hold until December, where I will purchase several items for my daughter-in-law's for Christmas gifts. The process was simple and I recommend Fabletics for their excellent customer service and for their high quality products.

I placed an order online for two shirts to be shipped to my home address. In error, Fabletics sent my order to a store approximately an hour or more from my home. I received a call from the store notifying me that my order had arrived and was available for pickup. I told them about the company's error (that it was supposed to have shipped to my home), but they said they had "no ability to ship anything from their store to an outside address." They told me I needed to contact Fabletics Customer Service Dept. to resolve the issues. So I did. Three hours later, I got the order shipped to my home. I shouldn't have to jump through hoops to get an order shipped to my home address. Or any address for that matter. Don't make me contact Customer Service on the store's behalf to get an order that was incorrectly sent to the store to the correct address.

I am extremely disappointed with this website. There is no cancel button available, which makes it impossible to cancel my subscription directly. Instead, I have to log in every month within the first five days to manually stop the payment from being charged. This is incredibly inconvenient and feels like a deliberate attempt to make cancellation difficult. It's frustrating and unfair to force users into this tedious process. I wouldn't recommend this service to anyone until they make it easier to manage or cancel subscriptions.

I have many pairs of shorts, lined and unlined, all of which I really like. The membership part is annoying and is how they make their money. I paid 60 bucks for a 15 dollar pair of shorts so I canceled.

Love the internal pocket and outside pocket options. The fabric is soft and comfortable. I did have some quality control issues with the correct size ordered but the incorrect size being shipped and delivered. Not to mention that I selected to skip a few months, however, I was still charged the VIP membership. The fact that I still have bundles I purchased in Fablectics infancy is a testament to the quality of their products.

I will start by saying that my child loves the clothes. However, I want to warn people this company is a scam. They charge you an extra import tax (not just sales tax!) which is ridiculous! I have never seen this on any other brand.

You have to be a member to get better prices, but when you pay the monthly fee, you don't have access to everything at a discount, only limited items, especially in store.

In addition, when ordering online, I feel like the shipping costs are hidden. I called to question my charges and I had to go through four screens before the customer service person could tell me that it was a shipping charge. I don't mind extra costs if they are legitimate, but when they are hidden, I don't appreciate that.