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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,200 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    814
  • Value
    820
  • Shipping
    797
  • Returns
    569
  • Quality
    782

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.6%
Positive
1,472
Neutral
246
Negative
1,027
View ratings trends
226
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How would you rate Fabletics?
Top Positive Review

“Shop the new drop!”

Rakita W.
10/11/24

This is by far my favorite place to shop. Whether I'm going to work, the gym, or a date you guys have me covered. I would love to participate in the product review board. The new colors and styles are always amazing.

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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

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Reviews (11,200)

Rating

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Reviews that mention popular keywords

customer service (1506) vip membership (457) credit card (335) kate hudson (209) vip member (265) sports bras (269) workout clothes (142) shopping experience (65) workout gear (66) quality products (120)
Thumbnail of user catharinem26
Washington
2 reviews
0 helpful votes
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August 25th, 2024
Verified purchase

I had a membership for years, cancelled it after not purchasing for several months and the. Renewed after my family grew and my bonus daughters loved their brand. I am still not a fan of some of the changes in the quality but the sweats are the best

Thumbnail of user laurae1333
South Carolina
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Not happy with the fit. Bigger issue is with the changes to the "subscription " service. Go back to giving the buyer a heads up before charging. Our lives are just as busy as yours and it feels like Fabletics is taking advantage of the customer when we are not given the automated option to opt out of an automatic charge each month.

Thumbnail of user jamiec1387
New York
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Didn't read the fine print and was signed up for months. They charge every month and at the end I caved and purchased $14.99 underwear bc I just wanted the subscription to stop. My son loves the shorts however I would rather pay for Lululemon and not have an ongoing subscription

Thumbnail of user debbies1815
Arizona
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Their website and app are easy to navigate and super simple to find what you are looking for. I am always able to get in and out within minutes every time I shop! They always have some deal going on so if you don't have a VIP credit it's still a budget friendly price, to get amazing quality products.

Thumbnail of user kelseyd140
Iowa
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I have been a member for years. I live in leggings and it's important that they are good quality not see through. Why are customers getting the same and or better deals and opportunities than members? What is the benefit of being a member anymore? I recently placed a large order with my credits. What I received were bad quality, bad seams in spots, see thru, non compression, etc. I reached out to customer service who basically told me that there wasn't anything to be done. I've spent a lot of money and given so many referrals over the years and now that's no more. I'm extremely disappointed and dissatisfied. I also don't have the extra funds to purchase elsewhere. This was my one "splurge" that I repeated yearly.

Service
Value
Shipping
Quality
Thumbnail of user ladallasb
Texas
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

The store is small and cute like a boutique and although it's athletic wear it's next to my favorite cupcake store. Lol! But the ladies were nice very helpful and this trip I was able to see more plus size clothing vs when the location first opened. I wish there were Yitty products as well but either way I was satisfied with what I got.

Thumbnail of user aliyahl14
North Carolina
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I purchased leggings from here for the first time in June and created an account to get the sale price. It ended up signing me up as a vip member but nowhere did it say there would be a monthly payment, so I figured it was free! I noticed they charged my card $60 this month (July) so I logged into my account to see if there was a subscription/ monthly payment and nowhere did I see or could find it saying that. I will not shop with this company again.

Thumbnail of user jasminep253
New York
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

I truly love Fabletic's and their wide variety of athletic wear they offer! The site is very easy to navigate and I love how they show suggestions under each item that match it instead of having to go search for the complete outfit!

Thumbnail of user brandonv305
Maine
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

I only buy from Fabletics during sale events because, otherwise, I find the products to be a bit pricey. But sales are just common enough for me to buy stuff with the frequency I normally would. Very very very satisfied.

Thumbnail of user karis278
Arizona
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I've been a VIP with Fabletics since 2012. I love the selections of items that are available. The clothes are made of high quality fabrics and the hold up so well. I still have the first items I purchased!
The sales are great to grab items in bulk. I do miss some items that did not come back, but understand the need to stay progressive and change with the times and trends. Sizing is always spot on!

Thumbnail of user kevinh3158
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Site feels intentionally confusing and complex. Same product split into different pages based on color, sale price, etc instead of putting them all together based to see what's really available. Also, it shouldn't take 5+ clicks to skip a month.

Thumbnail of user katec493
Colorado
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I love the quality of the products and how comfortable the leggings are. However, the subscription service is very predatory. You're automatically charged, regardless if you plan on making a purchase any time soon. Yes, you get credit for future Fablertics purchases, but you're completely tied to Fabletics. Remembering once a month to skip is a hassle at best. They make it seem like such a good deal by inflating non-member prices.

Thumbnail of user andreaa1172
California
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I had question/problem on a return I had made. It was not easy to get in touch with customer service and I still don't know why I haven't seen the credit on my account.
The two stars is for the actual products, which I like.

Thumbnail of user vikkig33
New York
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I have been a member for years and the majority of my workout wardrobe is Fabletics. I set a reminder to Skip the month if I don't need any more credits for a while and then when I need some new gear I start back up. Fabletics will send you a reminder to use your credits before they are about to expire but the credits last for quite a long time.

Thumbnail of user katiem1062
Colorado
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I had been a subscribed customer for a long time and over the years, the quality of fabrics has deteriorated. They pill almost immediately. I am most frustrated that the subscription became an automatic payment for a token that you then used to purchase items. It was frustrating to no longer get a reminder to skip the month and I often find that the items I want are priced lower than what I had to pay for the token.

Thumbnail of user catherinel1169
North Carolina
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I have never in the years of shopping with Fabletics been able to log on and order exactly what I want. Popular items are rarely restocked or they are discontinued and shopper is not warned.
Over the years they no longer have the basics mainly in color and fabric. I am all for they fun and funky but some of us just want our black.

Thumbnail of user chrisc4385
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Love the products, great quality but the website is clunky and has to be reloaded whether on mobile or hardwired connection and tired of the "skip this month" option NOT working...I shouldn't have to click on my profile to skip and STILL have to call if I want to skip this month or end my membership. Even though I wanted to skip September (within the published window per their guidelines) it still charged me...not a great way to start a new month or to entice me to stay.

Thumbnail of user benjaminj435
Utah
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Whether I'm in a store or at Fabletics.com, I appreciate the ease with which I can shop, navigate, get questions answered, and make purchases. It would seem like this should be the case with any retailer, but it is definitely not. Some stores aren't as welcoming in terms of personnel and a lot of sites are cluttered with irrelevant things. I like the core styles offered at Fabletics but also the limited edition styles; although you must act quickly as they tend to sell fast!

Thumbnail of user christophers1243
New Jersey
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

It's good to do the trial and buy a ton of stuff at the discount price, but even as a subscription member, $60 a month of a free shirt and pants and then the pricing as a member for the regular items is a rip off. You're better off getting stuff from Target. Same quality, no subscription. Once you order, you get a shipping email from a Chinese company so it's not like it's made in USA or has any good reason to be expensive, it is cheap mass produced clothing like anything else.

Service
Value
Shipping
Quality
Thumbnail of user allegrag10
Montana
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I love Fabletics and went back and forth on whether or not to cancel my VIP subscription. Ultimately I canceled because of major fit inconsistencies. It's nearly impossible to nail down size profile because styles fit SO differently. For instance, some medium impact bras size XL fit great in one style but are either too snug or too loose in another style. Same with shorts. This leads to inconvenient and time consuming returns and exchanges, just to end up with a replacement that once again doesn't fit! Leggings tend to fit consistently, but shirts, bras, and shorts are a total gamble every time.

Thumbnail of user ericah568
Pennsylvania
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I love the leggings hate the price. Since the membership "can be canceled at any time" I take advantage of signing up to get cheap leggings every other(ish) year.

It might be able to cancel at any time. But this is upon circumstance. As their chat fails. They don't respond. Or in the case you call, you get placed in a queue of 82 people (waiting at this moment). So you're left waiting all day or skipping for months on end. I guess if they charge, I saved all the screenshots of me trying to cancel, so I'll just dispute the charge. Fabletics has quality leggings, but not quality customer service.

Thumbnail of user sherryq96
Texas
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I have shopped Fabletics for several years and I must say that it is one of the best.
My original pieces are still lasting.
They value their V.I.P. Members greatly.

Thumbnail of user daniy13
Massachusetts
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Nice clothing, crazy pricing. Would purchase more if they lowered their costs. I can get similar quality athletic clothing at walmart and target these days.

Thumbnail of user kevinp2199
New York
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The apparel is fine. It's pretty apparent, however, that they are clearly attempting to unknowingly get you on the hook for their subscription service. I will not recommend.

Thumbnail of user dereks792
Pennsylvania
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I did not realize that I inadvertently signed up to be a member simply by putting my email address in when purchasing shorts. Totally shady. I will never buy from your company again.

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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