business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
872
value
881
shipping
858
returns
614
quality
841
This company responds to reviews on average within 10 days
California
1 review
0 helpful votes
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Hit or Miss
April 12, 2025

I love a lot of the things you sell. But the sizes are always different. Either too big or too small and I cannot tell from the models & size description. Some of the pants are too short and such a heavy gauge they're hot & uncomfortable. Some look like clown wear.
/// By the same token, others I have are fabulous.
I have 2 thin sweatshirt- pullovers in a cranberry color. $79 price point. Love them but they have pills on the front after just a few wearing.
The sales and prices are great. It's just the inconsistency in size that is disappointing.

Date of experience: April 2, 2025
Kansas
1 review
0 helpful votes
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Website needs work
March 11, 2025

Not a fan of your website. It is difficult to navigate and filter. Not easy to go back and forth when deciding what to order. Also not in love with your credit system. You should provide more bundle package options.

Date of experience: March 1, 2025
Arkansas
1 review
0 helpful votes
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Customer Service is terrible
March 13, 2025

I lost a credit on January 31. I called on February 1 asking to reinstate it. The agent said no so I told her to cancel the subscription. She said ok. She could care less that you were losing a customer of 7 years.

Date of experience: March 3, 2025
Australia
1 review
0 helpful votes
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Very dissatisfied
March 14, 2025

I tried to do a large order to use up my credits and half my order didn't get sent.
I got refunded $28 for one item even though 1 credit costs me $80 aud. I also got refunded 1 credit which expired just days later so I lost that credit and the money I spent on it.
Won't ever shop again and have cancelled my account.

Date of experience: March 4, 2025
California
1 review
0 helpful votes
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Great quality of cloths
May 11, 2025

I'm thoroughly impressed with the quality of Fabletics clothing! The fabrics feel soft yet durable, and the fit is consistently flattering and true to size. Whether it's leggings, tops, or jackets, everything I've purchased has held up well over multiple washes without fading or losing shape. The attention to detail — from the stitching to the stretch and breathability — really stands out. I also love the stylish designs, which transition seamlessly from workouts to casual wear. Overall, Fabletics offers amazing value for the price, and I'll definitely be a repeat customer.

Date of experience: May 1, 2025
Virginia
1 review
0 helpful votes
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Oh my, so when I become a VIP member a few months ago after seeing the ad on Facebook, and was able to get some amazing pieces of athletic wear at a fraction of the cost of Lululemon, I thought, well if I don't like it, then I can send it back. When I tried on my new items, I absolutely fell in LOVE with the Fabletics Brand. Something I was not expecting to happen, plus I have some new and different things that looked beyond cool. If you are on the fence, absolutely go and purchase those things you think you would like to try. Their off the sholder everyday terry shirts are some of my personal favorites. I also love their flare leggings with the "V" waist. Fabletics brand is the same high quality brand like Lululemon, but at a fraction of the cost, especially if you become the VIP member and get the VIP purchases discount. I am so glad both me and my teen decided to try this brand. Now we just need a longer weekend to wear all of our items. My daughter will be going off to college in the fall and we are stocking up on her wardrobe with Fabletics!

Date of experience: May 1, 2025
Colorado
1 review
0 helpful votes
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Excellent Quality
April 12, 2025

I love the clothing line and the fast shipping. My wardrobe is growing by the month... I've purchased socks, pants, underpants, t-shirts, and polos... Love them all

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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Purchase was fine
April 11, 2025

I would like my items quicker than 5-7 days. I also don't like the additional import taxes added in at the cost of another pair of leggings.
I'm thinking of cancelling my membership.

Date of experience: April 1, 2025
Nevada
1 review
0 helpful votes
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Wrong size
June 14, 2025

They bungle the size by 4 inches in the waist and 2 in the length. I had to go to a store to exchange but they has nothing over a 36 w. Great product, but always limited availability

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 4, 2025
Whitney S. Fabletics Rep
1 month ago

Hello Gilbert,

We're truly sorry to hear about the sizing issues you encountered. It's frustrating when the fit isn't as expected, especially when it's off by several inches. We understand how disappointing it must have been to visit a store for an exchange only to find limited availability in your size. We also appreciate your kind words about the products. We'll be sending you a private message shortly, so we can address this matter as soon as possible.

Best,
Allison

Arizona
1 review
0 helpful votes
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Unethical company
June 12, 2025

The clothes are nice, not perfect, but pretty good. They hold up, they come in lots of colors and sizes, and they are cute. The company itself is sneaky. Two months in a row I "skipped " the month and was still charged. The first month, I assumed I missed something, so the second month I screen shotted the confirmation of skipping. They claim you'll be charged on the 6th and I was charged on the 12th, after skipping on the 2nd. When I called they tried to tell me I did something wrong, but I had a picture to prove I successfully skipped and the charge wasn't even in the right date. They continually tried to convince me to stay after I said multiple times I wanted to quit. The company is pushy and unethical.

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 13, 2025
Whitney S. Fabletics Rep
1 month ago

Hello Stephanie,

Thank you for reaching out. We're glad you find the products cute, durable, and available in a variety of colors and sizes. That said, we're truly sorry about the experience you've had with the membership charges and the difficulty in skipping months. We understand how frustrating it is to be charged after you took the steps to skip, especially when the timing didn't align with what was communicated. We'll be contacting you privately right away to address this matter as quickly as possible.

Best,
Allison

Tennessee
1 review
0 helpful votes
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Misleading fee
April 15, 2025

I did not see the small print for a monthly fee. When I had the charge on my credit card I called to cancel and get a refund. The membership was cancelled but I never received a refund.

Date of experience: April 5, 2025
New York
2 reviews
0 helpful votes
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My account was charged $59 but I was too late to place my order so I ended up overpaying for everything. I don't like they way the charge your account before you're ready to reorder.
I love the items but I missed out on saving any money, I won't be doing business with them again, it seems like a scam. Very disappointed.

Date of experience: March 2, 2025
New Jersey
1 review
0 helpful votes
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Great Price and Fabulous Quality
April 12, 2025

I am super happy with all of my purchases from Fabletics. Everything I bought is fantastic and fits perfect! The quality is amazing and the colors and prints so beautiful.

Date of experience: April 2, 2025
Virginia
1 review
0 helpful votes
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Easy to shop. Even easy to return.
May 11, 2025

I've been shopping Fabletics for two months now. Crazy! I've very much enjoyed each item I've purchased. I'm a sale shopper and I have gotten amazing items and excellent prices. The quality is also first rate.

Date of experience: May 1, 2025
Illinois
1 review
0 helpful votes
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Love my purchases
May 14, 2025

It was easy to order my products, received in a timely fashion, and I absolutely love everything that I ordered. Would definitely order more pieces to add to my collection.

Date of experience: May 4, 2025
Illinois
1 review
0 helpful votes
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Only new customers get good deals
March 13, 2025

I left Fabletics because after your initial purchase, the prices go way way up. Hardly ever a sale either, and when there is a sale the good stuff is excluded.

Date of experience: March 3, 2025
Georgia
1 review
0 helpful votes
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Terrible service/ False advertising
January 11, 2025

When I purchased Fabletics they had a promotion on all shorts for $10. No where on the website did it say the price was only for one pair of shorts and at checkout all of the shorts were showing at $10. When I paid, I received the $10 price for one short and the rest of the order had 80% off. I canceled my membership and was very dissatisfied with the service when I called customer service, I was only offer $20 credit.

Date of experience: January 1, 2025
Michigan
1 review
0 helpful votes
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Great, but you can only have so much stuff
May 12, 2025

I think the product was good value and quality but, the way the subscription is set up, You have to buy about $70 worth of product each month. I do not need that much stuff. Therefore, this did not work for me.

Date of experience: May 2, 2025
Maryland
1 review
0 helpful votes
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Men items selections are getting better.
April 12, 2025

We have been ordering more of the men items. They're excellent material and quality. I look forward to buy more, however, the costs are not being discounted at a good rate. Absolutely great color offers and looking forward to new products releasing.

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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10/10
February 11, 2025

Overall great product. Owns most of their products and they are great product for the price point. Highly recommend for anyone that is in constant need of fitness attire.

Date of experience: February 1, 2025