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Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
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I had a package that the delivery company had marked as completed, but had not been delivered yet. When I reached out to the delivery company, there was no support. Fabletics gave me incredible support and worked with me to find a solution. John in the customer service line did amazing.
I love the way the leggings fit and how soft the sweat pants are at Fabletics. The membership allows you to conveniently skip a month while waiting for your favorite fashions.
Returns are so difficult if there isn't a store near you. UPS has been a nightmare. Bar codes don't scan, items aren't listed, they throw everything out on the counter. Trying to never use them, but store is over an hour away in a direction I only go once a year.
I loved my leggings super soft. True to size. Fabletics are my favorite leggings. They are perfect to do nothing, workout, yoga. They are not see through. Give with your body.
Everything was very well done and organized the person helping me was very knowledgeable about my situation and offered superb advice and sero
I enjoy the pants, they are soft and light. Perfect to take for traveling. I might be one of your oldest customers (67 years old). I got them also for my daughter, daughter in law and my 21 year old granddaughter. Wow!
I've been a Fabletics VIP Member since last year. I love the perks, the selection of athletic clothing, the early access to sales, and the customer service. Keep up the great work!
I'm very appreciative of the benefits of membership however, the monthly fee based upon how much I shop is not worth the cost.
I like their merchandise. But I would like to make purchases without having to join the membership and get the sales. Less hassle
I have a monthly subscription for my daughter who is a professional wrestler with WIW, Women of Wrestling. She wears Fabletics to all training days. They are comfortable and supportive while training in the ring. WOW matches are televised weekly on KCAL channel 9 in Los Angeles. You can find local station on wowe. Com. There is a variety of colors, however, my daughter sticks, primarily to black.
I purchase 4 different pairs of pants and leggings and I love them! They fit great and feel great too!
Between the personnel and your products, I have a favorite clothes line. Your staff in the store between the Hempstead and San Marcos Outlets, you'll continue to have my business. I'm sharing all of my Fabletics gear with many who ask where I get my clothing from.
I have a collection of the workout clothing but moved to ordering colder weather pants this year. One jogger is wind and rain resistant although lightweight and others are thicker for colder weather. All are comfortable and well-made.
Wish they were more stretchy. That would make them more comfortable for my 12-16 hour shifts as a nurse.
I did not see the small print for a monthly fee. When I had the charge on my credit card I called to cancel and get a refund. The membership was cancelled but I never received a refund.
I loved my new shorts SO much, i just had to buy a pair for my Brother! I'm going to surprise him today! Thx guys great products all around! 👍
The product I received was average, at a good price point. The surprise occurred a month later when my credit card was charged a VIP membership fee! The sneaky underhanded part is that there is no click to agree I am signing up to be a VIP member. I WILL NEVER DO BUSINESS HERE AGAIN
The website is always glitching and taking forever to load whether I'm on chrome or safari. Also, they are always sold out! I love the on the go leggings but everytime I check them M is sold out of every color, same with most of their leggings. What's the point of membership if they never have new colors or in stock sizes.
The Jumper I ordered doesn't fit as I would like, but overall satisfied. Sizes she be more true match though.
Would shop more frequently but using the website on either my iPhone or laptop is virtually useless.
Products are great though.
Answer: I did read the fine print, as stated, which you find out when you are about to place your order. Those few who LOVE Fab would have you believe, that we are dolts and can't figure out this "club" has you by the short hairs once you order 1 outfit... the hook is set. So if you wanna hassle with the $49.95 charge that you may or not remember to decline each month, see the charges on your card, only to find you have "store credit" instead of the charges removed... then by all means, place your order. As far as the 16% "like" rate at the top, THAT in itself should let you know, steer clear. It took me MANY attempts just to stop their emails from coming to me... finally!
Answer: Hi Heidi I really would cancel as soon as possible because if you don't you will be charged whether you buy anything or not. Do it now because if not before 5th, you will be charged. You have to do this every month it's really not worth the hassle, I would buy from the high street at least you know where you stand. Also, I am assuming Myka works for the company! There are very few positive comments about this company I would steer well clear.
Answer: I rang my bank and told them to stop any future payments leaving my account. When I finally got through to fabletics, I had the worst most arrogant a***hole in customer services so I wouldn't bother wasting your breath
Answer: When I cancelled, I made sure that I used up every dime of credit because I was pretty sure that this shady company would take the credit I was owed. Someone should start a class action suit against them. They just do whatever they want...
Answer: The best thing to do is to use your credit and buy something in the amount you were charged and then call to cancel your membership. You can try to get them to reverse the charges but chances are you won't get it back. Don't cancel until you use the money you already paid though!
Answer: All the good reviews on this site most likely come from employees, you could ask them.
Answer: Unfortunately this company is corrupt. You'll have to call relentlessly until they answer. I cancelled over the phone successfully. Leave a post with your negative experience getting a hold of someone to cancel.
Answer: I bombarded them on twitter and Facebook. They got back to me quick!
Answer: No you are not. Cancel it asap and then you won't get charged the monthly subscription charge. Best to call them and cancel it over the phone, and then send an email stating that you called and that they promised to cancel the account just as back up.
Answer: I think you should be okay! Canceling it is easy but I really doubt they'll send you a bill! I used it for a while and had no problems until this one but they were so beyond rude :( unless they have your billing information they can't just charge you!