About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
View all
PrAna
Roark
Noctex
Asics
Banana Republic
Everlane
Mate The Label
Isabella Oliver
La Vie En Rose
Venus
LA Relaxed
Jungmaven
Reviews Summary
Fabletics enjoys a generally positive reputation for its high-quality activewear, particularly among plus-size customers, with many expressing satisfaction with the product's fit and style. However, significant concerns arise regarding customer service, particularly related to the return process and subscription management, which many find frustrating and convoluted. Issues such as delayed refunds, poor inventory management, and inadequate support from customer service representatives contribute to a negative shopping experience for some. Overall, while the product quality garners praise, the customer service approach and operational challenges indicate areas needing improvement for enhanced customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I started wearing Fabletics on my life change journey over 19 months ago. They've have consistently at all phases and sizes been the BEST workout wear! I have gifted Fabletics to friends and family. I have bags, travel bags, slippers, EVERYTHING! The quality is top tier! They offer a variety of styles and colors and support for anything you may be into.
Delivery and program is cool concept. I was not happy with a few of the pants but will keep them. I thought is was a quality issue so I got a second pair of same ones and both quickly have the rough ball build up where legs rub. These are not worth on ongoing membership as I cannot keep up with finding the right style and quality without worrying about returns.
Fyi - These are the warm pairs. A black and a green.
I love a lot of the things you sell. But the sizes are always different. Either too big or too small and I cannot tell from the models & size description. Some of the pants are too short and such a heavy gauge they're hot & uncomfortable. Some look like clown wear.
/// By the same token, others I have are fabulous.
I have 2 thin sweatshirt- pullovers in a cranberry color. $79 price point. Love them but they have pills on the front after just a few wearing.
The sales and prices are great. It's just the inconsistency in size that is disappointing.
Not a fan of your website. It is difficult to navigate and filter. Not easy to go back and forth when deciding what to order. Also not in love with your credit system. You should provide more bundle package options.
I lost a credit on January 31. I called on February 1 asking to reinstate it. The agent said no so I told her to cancel the subscription. She said ok. She could care less that you were losing a customer of 7 years.
I tried to do a large order to use up my credits and half my order didn't get sent.
I got refunded $28 for one item even though 1 credit costs me $80 aud. I also got refunded 1 credit which expired just days later so I lost that credit and the money I spent on it.
Won't ever shop again and have cancelled my account.
Oh my, so when I become a VIP member a few months ago after seeing the ad on Facebook, and was able to get some amazing pieces of athletic wear at a fraction of the cost of Lululemon, I thought, well if I don't like it, then I can send it back. When I tried on my new items, I absolutely fell in LOVE with the Fabletics Brand. Something I was not expecting to happen, plus I have some new and different things that looked beyond cool. If you are on the fence, absolutely go and purchase those things you think you would like to try. Their off the sholder everyday terry shirts are some of my personal favorites. I also love their flare leggings with the "V" waist. Fabletics brand is the same high quality brand like Lululemon, but at a fraction of the cost, especially if you become the VIP member and get the VIP purchases discount. I am so glad both me and my teen decided to try this brand. Now we just need a longer weekend to wear all of our items. My daughter will be going off to college in the fall and we are stocking up on her wardrobe with Fabletics!
I love the clothing line and the fast shipping. My wardrobe is growing by the month... I've purchased socks, pants, underpants, t-shirts, and polos... Love them all
I would like my items quicker than 5-7 days. I also don't like the additional import taxes added in at the cost of another pair of leggings.
I'm thinking of cancelling my membership.
They bungle the size by 4 inches in the waist and 2 in the length. I had to go to a store to exchange but they has nothing over a 36 w. Great product, but always limited availability
The clothes are nice, not perfect, but pretty good. They hold up, they come in lots of colors and sizes, and they are cute. The company itself is sneaky. Two months in a row I "skipped " the month and was still charged. The first month, I assumed I missed something, so the second month I screen shotted the confirmation of skipping. They claim you'll be charged on the 6th and I was charged on the 12th, after skipping on the 2nd. When I called they tried to tell me I did something wrong, but I had a picture to prove I successfully skipped and the charge wasn't even in the right date. They continually tried to convince me to stay after I said multiple times I wanted to quit. The company is pushy and unethical.
Hello Stephanie,
Thank you for reaching out. We're glad you find the products cute, durable, and available in a variety of colors and sizes. That said, we're truly sorry about the experience you've had with the membership charges and the difficulty in skipping months. We understand how frustrating it is to be charged after you took the steps to skip, especially when the timing didn't align with what was communicated. We'll be contacting you privately right away to address this matter as quickly as possible.
Best,
Allison
I did not see the small print for a monthly fee. When I had the charge on my credit card I called to cancel and get a refund. The membership was cancelled but I never received a refund.
My account was charged $59 but I was too late to place my order so I ended up overpaying for everything. I don't like they way the charge your account before you're ready to reorder.
I love the items but I missed out on saving any money, I won't be doing business with them again, it seems like a scam. Very disappointed.
I am super happy with all of my purchases from Fabletics. Everything I bought is fantastic and fits perfect! The quality is amazing and the colors and prints so beautiful.
It was easy to order my products, received in a timely fashion, and I absolutely love everything that I ordered. Would definitely order more pieces to add to my collection.
I left Fabletics because after your initial purchase, the prices go way way up. Hardly ever a sale either, and when there is a sale the good stuff is excluded.
When I purchased Fabletics they had a promotion on all shorts for $10. No where on the website did it say the price was only for one pair of shorts and at checkout all of the shorts were showing at $10. When I paid, I received the $10 price for one short and the rest of the order had 80% off. I canceled my membership and was very dissatisfied with the service when I called customer service, I was only offer $20 credit.
We have been ordering more of the men items. They're excellent material and quality. I look forward to buy more, however, the costs are not being discounted at a good rate. Absolutely great color offers and looking forward to new products releasing.
Overall great product. Owns most of their products and they are great product for the price point. Highly recommend for anyone that is in constant need of fitness attire.
I have been a fabletics fan for a long time. I recently started wearing their scrubs for work and haven fallen more in love! The quality of their workout gear and work scrubs make my day and workouts so fun & comfortable! I don't know what I'd do without Fabletics! Thank you SO much Fabletics! (:
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gilbert,
We're truly sorry to hear about the sizing issues you encountered. It's frustrating when the fit isn't as expected, especially when it's off by several inches. We understand how disappointing it must have been to visit a store for an exchange only to find limited availability in your size. We also appreciate your kind words about the products. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison