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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,200 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    814
  • Value
    820
  • Shipping
    797
  • Returns
    569
  • Quality
    782

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.6%
Positive
1,472
Neutral
246
Negative
1,027
View ratings trends
226
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How would you rate Fabletics?
Top Positive Review

“Shop the new drop!”

Rakita W.
10/11/24

This is by far my favorite place to shop. Whether I'm going to work, the gym, or a date you guys have me covered. I would love to participate in the product review board. The new colors and styles are always amazing.

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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

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Reviews (11,200)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1506) vip membership (457) credit card (335) kate hudson (209) vip member (265) sports bras (269) workout clothes (142) shopping experience (65) workout gear (66) quality products (120)
Thumbnail of user angelac3968
Virginia
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I adore Fabletics customer experience. The product is high quality. If I had one complaint it would be the availability of certain sizes and colors on the website.
The ease of use for the website is amazing. The check out experience is smooth.

Thumbnail of user bobbyz38
Georgia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Product is amazing but the website and app makes it more difficult than it needs to be. I am a member but hate that I have to opt out every month. The monthly credit is not worth it to me. The deals that come out are. I would rather have a paid membership for the year to get deals but having to click no each month is annoying. I would rather it be I click yes each month that I want to

Thumbnail of user juliel1827
Oregon
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I LOVE my leggings but sadly I had to return some items and have yet to receive my refund. The chat won't seem to connect and I haven't had time to call. I got the email saying they got the items but we are at 2 weeks with no refund.

Thumbnail of user philipe792
Georgia
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I like the shorts. They are high quality. If I could buy the shorts for the introductory price all the time, I would wear anything else. The difference in quality is not enough to overcome the price. The pricing scheme is to gimmicky and I would just prefer to know the actual price up front.

Thumbnail of user christiann348
New York
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I get member credits each month. I would buy every single pair of the One pant in each color BUT they NEVER have my size in anything but Khaki. At least give an option to "alert" customer when size is in stock. But I do love the pants 🤣

Thumbnail of user christianr721
Michigan
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I primarily use my shorts for gym and basketball. I've only owned the shorts for a couple weeks and they already ripped. I've owned shorts for years before the showed damage. I'm just grateful that I didn't pay full price for these

Thumbnail of user jaffrayr
South Carolina
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

Money, money, money, money! Couldn't close the account fast enough! They were trying to charge me even before I received my first order! I'll NEVER do business with them again! The products were not that great anyway, less quality than Walmart!

Thumbnail of user jj875
Illinois
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Bought a pair of shorts. Received notifications that it was shipped and in a state away. Two weeks goes by and no new notifications. I get ahold of customer service and they tell me that there was an issue with shipping and they sent it back. If I didn't get ahold of customer service and asked for an update, they would've sent the shorts back and kept my money. Not the first time having this type of issue with customer service. They refused to answer my questions and just have me the solution script that they are trained on. It didn't work. I closed my account and never shopping with them. I can careless for Fabletics.

Thumbnail of user heatherm2708
Florida
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I loved fabletics a when I was younger. I'm a mom of two now and decided to go back recently to get my fitness wardrobe revamped. I think I'm just out of your market now. A lot of the clothes did not look good on my 40 year old body. I think I'll let the 30 year olds keep rocking the Fab and I'll stick to my full tops and mid waist pants. Keep being fab and I'm going to reside to being 40

Thumbnail of user ms1711
Kentucky
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I knew that when I started with Fabletics that I would have to skip the month sometimes so as not to purchase every month, but I wish that there was a reminder email that came out indicating I would be charged in the next few days for the month. Also, there are sometimes limited selection of colors, sizes when I find a deal I finally like. But, the biggest issue is that the credits expire after a year, and again, no warning email. It feels very frustrating I've been charged and spent money but I've lost that money after a year because I only choose to purchase when we really need something.

Thumbnail of user annetteh527
South Carolina
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

YOU never told anyone about a membership or subscription! Then the next month you magically deducted the amount from my account. Ridiculous! To your credit only to threaten the BBB but once and you deducted it and stopped the subscription. Clothes are great! However will never place another order.

Thumbnail of user al585
Texas
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Fabletics is subscription-based which causes me to monthly want to exit permanently. Instead, I skip each month. It is frustrating that they bury the skip button making it hard to find snd making you think you might have skipped when you actually haven't.

Thumbnail of user ashleyb2411
Florida
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

I find it very difficult to skip a month. The pop up window only says to get credit now. When I finally find where it says to skip it doesn't confirm that I'm actually skipping a month. It says if you skip you will miss out.

Thumbnail of user sarae1080
Texas
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Yall always have sales going on, therefore the monthly price is always much higher than the single credit. The only way to truly maximize your value is to purchase a bundle. So I recommend even more bundles options to get a better value, using the leftover credit for more than one item if the item is cheaper, or lowering the monthly payments. Even a create your own bundle would be great.

Value
Shipping
Returns
Quality
Thumbnail of user mikes5366
Georgia
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Great clothe and great quality. The golfing pants are great and I use them for work and in addition
I also have the shorts and other items and they are all great!
I also have gone to the stores and they are great and they take their time to help you.

Thumbnail of user franciscob234
Virginia
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I ordered clothes on 8/14 with expedited shipping. Not only did the clothes not arrive within the expedited shipping window. The clothes never arrived after waiting for 3 week. I will never order from Fabletics again, and I will actively recommend that others never order from Fabletics either.

Thumbnail of user danielg3074
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The Fabletics sales are great deals. But the membership required to unlock the savings is lame. Who's buying clothes on a such a regular basis that it offsets the high monthly fee? Yes, they offer free cancelation, but you have to CALL and then they pressure you to keep the membership until you insist they cancel it. Just have the sales without the baggage!

Thumbnail of user kristynp23
Wisconsin
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Great quality but the selection of the things that I want is poor. The items that are my style never have my size so I just end up buying things to buy things instead of buying what I want. Scrubs are great though!

Thumbnail of user almab182
California
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

I had messaged customer support about my order. I had a promotional order with a bathing suit for $10 and I order an extra bathing suit and some shoes. I returned one of the bathing suits and shoes and kept the bathing suit was interested in keeping. I got charged regular (discounted but not promotional price) for the bathing suit I kept and got refunded $10 for the suit I sent back. I never got a solution to this matter just explanation of what I already knew from customer service. I decided to send back the bathing suit I was going to keep since I was unhappy with not getting the promotional price as advertised.

Thumbnail of user mikew4310
Ohio
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Wanted to buy a few pairs of shorts for a race. Didn't realize I somehow signed up for a monthly membership. Called to cancel and it was like pulling teeth to get it cancelled. Sad because I liked the shorts and would have ordered more and even pants if it weren't for the stupid monthly fee they have.

Thumbnail of user jerilees1
Texas
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Not a big fan of high rise leggings. Still liked MID RISE leggings because I'm short and petite. Not many options of Mid Rise leggings and also they run out of stock fast before I ordered. I also liked size small low no show sock thin. They don't make it anymore.

Thumbnail of user scotth3048
Michigan
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

It took over a month for my order to be delivered to California. I don't live in California. The tracking said it was delivered to my home address. It was delivered back to a port or something in CA.

I'm reaching out to customer service.

Thumbnail of user nikkiw274
Georgia
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

As a new customer to fabletics you get the VIP discount. First pair of scrubs $19, great deal. However after that the scrubs are expensive. The quality of the scrubs are not worth the regular price after the VIP promotion

Thumbnail of user danas1112
Oregon
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I love the Powerhold Highwaisted leggings and jacket and wear them pretty much year round. However the black goes out of stock often, which is a little irritating. I go to the gym and walk the dog everyday so this is the core of my wardrobe. I wish there were more offerings for colder climates (which is not a cropped puffy jacket and bared midriff).

Thumbnail of user jamesm10831
Massachusetts
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

The monthly membership fee is expensive.
There is no reminder or warning monthly, reminding you to actively skip the month or get charged.
The process to skip the month is not straightforward.
The process is geared around you forgetting to skip our not skipping correctly
Thank God my family like their leggings.

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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