• Bookmark

    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

Write a Review

Overview

Fabletics has a rating of 3.2 stars from 11,200 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    814
  • Value
    820
  • Shipping
    797
  • Returns
    569
  • Quality
    782

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.6%
Positive
1,472
Neutral
246
Negative
1,027
View ratings trends
226
See all photos
How would you rate Fabletics?
Top Positive Review

“Shop the new drop!”

Rakita W.
10/11/24

This is by far my favorite place to shop. Whether I'm going to work, the gym, or a date you guys have me covered. I would love to participate in the product review board. The new colors and styles are always amazing.

See positive reviews
Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

See critical reviews

Reviews (11,200)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1506) vip membership (457) credit card (335) kate hudson (209) vip member (265) sports bras (269) workout clothes (142) shopping experience (65) workout gear (66) quality products (120)
Thumbnail of user jonih126
Michigan
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

I've always loved Fabletics. It's easy to shop, grab a membership, then cancel if you want. Sometimes favorite leggings/colors are out of stock though. Also, the last two pair of leggings got a hole in them fairly quickly and then a run forms up/down from the hole. Not happy with the quality in that respect.

Thumbnail of user garrettp115
Georgia
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

I only signed up for a sale. The regular price for the clothes is not worth it, but I really like the shorts I purchased. I would buy more for the sale price but it's not worth having to remember to skip a month until another sale. Also, the vip membership price isn't worth the credit to one item because the men's clothes aren't as expensive as the membership price for the credit. Not a good deal.

Thumbnail of user benw2092
Washington
1 review
0 helpful votes
  • Send Message
November 14th, 2024
Verified purchase

I bought 3 pairs of shorts as part of a sale where all shorts were $10. At that price it was a great deal, but these shorts are normally like $60 I believe. At that price, I guess I would have expected some really nice shorts that felt like $60 quality. The shorts aren't bad but I would value them at $20, which is pretty normal for shorts.

The membership that they automatically sign you up for is very expensive and doesn't get you much, and it's pretty challenging to cancel. They say you can cancel online but it's very hard to find. The chat bot kept asking me to call to cancel, and when I did, the rep kept giving me other offers trying to get me to stay instead of just cancelling like I asked.

TLDR: decent shorts, but overpriced. Membership is tough to cancel

Thumbnail of user jerrilla1
Illinois
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

Great designs and colors. I enjoyed the beginning offer. The products were of good quality, and I liked the shorts with the spandex included. In my opinion, the value of the deal goes down each month. I don't see the value of the 59.99 each month for one new pair of shorts. Again, love the product, but being forced to pay almost $60 a month after such an inviting intro wasn't sustainable for me.

Thumbnail of user cassandras448
Bahamas
1 review
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase

Love the colors and the fit. However, I would wish that the waist part of the fabletics tights would not role down so much that I am always having to pull it up.
Just wish there was a way to control that no matter what size or how much belly fat a person has. Just want my (spear tires) to stay covered with the perfect fit of the tights. 🤣🤣

Thumbnail of user katiem1076
California
1 review
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

I love the pants I got but the were WAY too big! I arranged to exchange for a size smaller, took them to Ulta and the cashier said because I didn't have the tags, I couldn't return them. So I'm stuck with pants that go up past my boobs.

Thumbnail of user almazy
Texas
1 review
0 helpful votes
  • Send Message
November 17th, 2024
Verified purchase

I always forget on due every month to skip membership credit charges about one or two days pass and i call to the customer service and I'll tell them that I forget to skip and they always understood me and canceled to me.
I really appreciate it! Everybody who works for Fabilatics are so good!

Thumbnail of user johnc12256
Tennessee
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

Got signed up for a monthly Membership charge, which I was not interested in. Pants seem to be good quality and would have bought more from this site. But, I will not be using this site anymore due to the under handed way in which they do business.

Thumbnail of user courtneyo111
California
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

I always enjoy the quality of the items I've gotten from fabletics! My disappointment is that it seems like each month, fewer and fewer options are available with just my member credit. It used to be a whole 2 or 3 piece outfit, but now it's often a single pair of leggings or just one shirt. It seems like the value is decreasing as a vip member.

Thumbnail of user jenniferk2712
New York
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

The quality, fit and style of clothing has been great. It's actually pretty easy to skip the month if you don't want to be charged. What I really don't like is that if there is a sale, you can't get the sale price when using your member credit.

Thumbnail of user alanm1594
Indiana
1 review
0 helpful votes
  • Send Message
August 13th, 2024
Verified purchase

So Fabletics has this subscription service to get the VIP pricing, you have to call and cancel. Pretty sure with new legislature this is illegal. If you can sign up with the click of a button, you must be able to cancel just as easily. Don't bother they suck...The person i interacted with when i did call and cancel was incredibly helpful and patient and understood. She was the only delightful experience. Hence the 2/5

Thumbnail of user dianet1496
Florida
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

I think it's a scam - to get the good prices you need to be a member and they automatically charge you every month but then put their items on sale for considerably less than what your monthly charge is. There is no reminder that the charge is coming (unlike every other membership I've ever had). It feels very deceptive. And then trying to cancel the membership is convoluted and not easy. Won't be purchasing from here again.

Thumbnail of user kiml1466
West Virginia
1 review
0 helpful votes
  • Send Message
October 11th, 2024
Verified purchase

I buy the same size for my tops and bottoms and none of them fit the same, also everything I want to purchase is out of stock, I have to settle for something that I am not in love with to use my points.

Value
Shipping
Quality
Thumbnail of user kerstinc12
Florida
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

Took advantage of another great deal with quality products. My only complaint thus far is I have been trying to get a specific pair of pants for my spouse and they have been out of stock since the end of June.

Thumbnail of user joslynmonroee
California
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

Saw ad…needed a bra…believed your guide…paid the expensive fee…received item…wrong size (even though it was my size). Ordered another expensive bra because I made the wrong selection and boom the bigger one is still not my size. Manipulation over…not reputable…showing things that are not true for orders…I'm retired and will spend my money on real advertising…not lies

Thumbnail of user thomasg795
South Carolina
3 reviews
6 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

The time from order placement to order shipped is extremely long. After that wait the time from shipper pick up to actual delivery is even longer. I think they must ship by mule train. Also, inventory is low. It's difficult to get what you want. Nice shorts but with these problems, just buy somewhere else. I cancelled my membership due to inventory shortages and the long order fulfillment and shipping times.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronaldl1428
North Carolina
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

I am a new Fabletics customer, and the product quality and options are amazing. I also enjoy flash sales and opportunities to make impulse buys. My only issue is the delivery process and the time it takes. I don't understand how there is a subscription but no free delivery. I've also experienced orders getting lost in the delivery process and I have to contact customer service and go through the process of getting a new shipment. It would be great if they could ship items from the Charlotte store vs CA. However, I will stick with it for a few more purchases to see if I can get the 5-star experience.

Thumbnail of user davidl7024
Tennessee
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

As someone who is talk and on the slimmer side - It is very difficult to purchase clothing online. When I go into the stores (located in central Florida - Orlando / Tampa locations) there is a lack of colors and sizing. I was just in the mall location in Tampa and they had minimal selection for men. Its almost as though the men's selection is an after thought and makes me question why I have a membership

Thumbnail of user albertr525
Arizona
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

The quality of the clothes and new styles is great. The biggest issue is both the app and online site don't communicate and relay the same information. When trying to place an order some items will show pick up available in store. Try to add to cart and the function won't proceed to the next screen. Try it on a web browser and it works. It's a lot of back and forth but the biggest issue is the My Reviews portions. I've had over 8 different orders recently and NONE I am able to review to get points. Online with a web browser it says, " Sorry, you don't have any products to review." while the app shows all eligible items I can review. I try to review them on the app and they don't remove from the list or generate the review points in my balance. It is frustrating and I guess the only way we are rewarded is by purchases. Never seen an another company site and app be this terrible. Will probably be ending up cancelling my membership after this next order ships.

Thumbnail of user wendyk683
New York
1 review
0 helpful votes
  • Send Message
August 12th, 2024
Verified purchase

I've purchased many items from Fabletics. I love the product and the sales. I would have given five stars, but I feel the regular prices are a bit high. Everything is good quality and built to last. I wish all of the pants had pockets, and that the tops were a bit longer for my long torso. I wear Fabletics almost everyday!

Thumbnail of user deniser1341
Ohio
1 review
0 helpful votes
  • Send Message
August 20th, 2024
Verified purchase

By the date of this email, it is apparent that I was on the fabletics site. I went on to skip my member credit. I got the screen that said I was successful, however, 6 days later I was charged and told there must've been an error. This is the 2 nd time this has happened.

Thumbnail of user cristinaf120
Illinois
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

I find that the items I ordered are good products. I have no problems with the customer service especially dealing with returns or exchanges. I do find however that shipping takes forever. On my average order and/or exchange, I can expect that shipping may take more than 7 days. If Amazon can delivery by a day or two, I believe Fabletics can ship faster as well.

Thumbnail of user angelad2029
Wisconsin
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

I have multiple colors of one item. Upon wearing one color for the first time, the dress ripped due to the area being poorly stitched. I compared it ro the others, and it was visibly different in how it was sewn. I wrote to customer service. They quickly helped me. Got a return label sent to me and a new one was sent out. This was easy and very much appreciated!

Thumbnail of user carola1766
Utah
2 reviews
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

I keep my account active so I can get workout gear whenever I want. They also have great sales from time to time. It's a little expensive and too much clothes if I buy monthly, but I can easily skip the month, but then still buy sale items or new releases if I want something.

Thumbnail of user monicat474
New Mexico
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

There is no place on this site to cancel a subscription. You need to remember to skip one month at a time. Also the clothing is poorly sized and doesn't fit well at all. I have yet to "accidentally" purchase something I liked.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

How do I know I can trust these reviews about Fabletics?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fabletics?