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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,200 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    814
  • Value
    820
  • Shipping
    797
  • Returns
    569
  • Quality
    782

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.6%
Positive
1,472
Neutral
246
Negative
1,026
View ratings trends
226
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How would you rate Fabletics?
Top Positive Review

“Shop the new drop!”

Rakita W.
10/11/24

This is by far my favorite place to shop. Whether I'm going to work, the gym, or a date you guys have me covered. I would love to participate in the product review board. The new colors and styles are always amazing.

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Top Critical Review

“No good options unless you want to show skin”

Jennifer L.
10/11/24

Fabletics seems to believe that everyone wants to work out with as much skin showing as possible. If it's not cropped, tops are cut at the back or side, hanging open when you bend during exercise. I don't want to adjust my clothes every time I move.

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Reviews (11,200)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1506) vip membership (457) credit card (335) kate hudson (209) vip member (265) sports bras (269) workout clothes (142) shopping experience (65) workout gear (66) quality products (120)
Thumbnail of user lisar3627
Minnesota
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I love the shorts and leggings but I wish you'd have more shorts in a bit longer length, like 7 or 8 inches. The 6-inch shorts are a bit short for some of us.

Thumbnail of user jasonl3398
California
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Great value product. Signing up for membership and having to cancel is a little annoying, but for the price I can deal with a little hassle. Great shorts and t shirts.

Thumbnail of user jamest5975
California
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

As a devout follower of High School Volleyball, it was mind boggling watching a game where each player was better than the best player I watched previously. I recommend it highly.

Thumbnail of user alexs3583
Ohio
1 review
0 helpful votes
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November 12th, 2024
Verified purchase

Promised a sale, but was already sold out of everything that was my size. This is the third time this has happened. This company operates on the "Almost sold out!" tactic.

Thumbnail of user lindseyp257
Texas
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I've recently had two customer service interactions with purchases made online with Fabletics. For the first contact, an item in the order was incorrectly selected and I was able to call customer service and had the issue resolved within 5 minutes. I didn't have to go through the whole song and dance that you are usually forced to endure when contacting a company's customer service department and the lady I spoke to was very nice and willing to help. For the second interaction, I was looking to purchase a specific item online but wanted to get some feedback from a store representative to a) see how the sizing runs for the item and b) see if they had any in store. The lady that I spoke to when I called the store was super helpful and went above and beyond to go look at the options and came back to me with even more information than I requested. It just showed that she valued me as a customer and it wasn't a burden for her to take the time to gather the information I needed. I really appreciated both of these Fabletics employees. They both represented the brand well and portrayed a kindness and professionalism that is not so commonplace anymore.

Thumbnail of user jenniferc5134
Indiana
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I thought I would try Fabletics again but unfortunately the style, price and quality wasn't there. I was shocked at the pricing. I went into the store to see the quality before ordering online and was disappointed. I returned everything I ordered. Nothing was flattering and the style was boring. I had a $50 credit so I purchased the least expensive thing, a $75 sports bra which I don't recommend.

Thumbnail of user chelseac379
Illinois
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

It's not fair at all that the prices triple if you don't have a membership. I understand having a discount but the prices are so high without the membership that you can't even buy their items.

Thumbnail of user robertj3636
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

The image used for this hat show a nice formed hap with clean tight lines and a sharp look. However, The hat I received is soft and floppy, and sad. Why is that?

Thumbnail of user bobs3681
California
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I really like the shorts I got from Fabletics but I absolutely hate the subscription service. The last thing I want to do is spend $60 every month on clothes or have to remember to skip a month.

Thumbnail of user jojuanas
Guam
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I placed a few orders from Fabletics recently with shipping to Guam and all were sent through FedEx and returned back to the warehouse once received through FedEx in Chino, CA. Previous orders sent via USPS were received without any shipping issues. Called Fabletics multiple times without any resolution or callback. Not sure what happened or why customer rep is unable to change shipping to process through USPS and not FedEx.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexs2641
Texas
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

My account was cancelled on behalf of someone using my phone number without my authorization. Now I can't use my credits unless it's in store and I have credits remaining.

Thumbnail of user jamyt2
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

The thong panties I ordered were all horrible. I had to throw them away. I obviously couldn't return them after I had removed the tags and washed them before wearing. They were so narrow in the crotch that they were constantly giving me wedgies. Not comfortable on the lady bits! I am a very petite person, and I couldn't imagine someone larger than me trying to wear them.

Thumbnail of user darbye1
Ohio
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

I really like the styles but I think offering sales to non customers most of the time is so frustrating. I would buy a lot more of those sales were given to current members

Thumbnail of user brittanyn450
Texas
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I purchased 2 sets back in the middle of June. I feel like I got jipped with the quality of the scrubs. The bottoms are already losing the stretchy waist. The top has a hole in one of the pockets. Horrible decision

Thumbnail of user michellek2226
California
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

I bought the wrong size pants for my husband and went into the store to exchange them for a different size. They have great customer service and easily got the right size.

Thumbnail of user c.t.j
Illinois
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

I like the scrub fabletics; the material of the uniforms were very nice and well made.

The reason that I had to cancel my subscription was because they were too expensive

Thumbnail of user kentf115
Iowa
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

There is no way to filter by men's product - and make it primary on my page. Can I set it to see men's first? It's hard to dig through all the women's items to find the men's.

Thumbnail of user kristinah353
Oregon
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Nothing is ever in stock online and things that are in stock are cropped. Every outfit choice I liked had one piece not in stock and the outwits are never current releases like they used to be.

Thumbnail of user leviw78
Florida
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Items took long time to arrive. Membership program is cumbersome and not worth it in my opinion. Just sell the items without costly memberships. I canceled my membership

Thumbnail of user nicholask635
Florida
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

The experience was good, the bad thing is in order to buy the shorts you need to subscribe to their monthly plan at $59.99, that should have disclosed prior to paint for the purchase.

Thumbnail of user kathleena2165
Massachusetts
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

Love the products but the sales vary greatly for VIP's and I do not agree with the import fee! Other than that we have loved all the products we have received!

Thumbnail of user kimberleen20
North Carolina
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

I have been wearing Fabletics for quite some time. The quality has never changed it is high quality and I love the way they fit! I will continue to wearing Fabletics💞

Thumbnail of user autumne50
New Jersey
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

I regularly order scrub bottoms. I love them because I need tall length. I wish they would have sales on them and deliver them quicker. Other than that I am satisfied.

Thumbnail of user edmonj
Georgia
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

The discounts I get for member credits pay for themselves. I can't go anywhere else to get tees and shorts for $10. Plus, the active wear doubles as both lounge and work pants.

Thumbnail of user ulyssesf6
Minnesota
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Not only was I getting endless emails, I had to constantly remember to skip a month if I wasn't wanting to get some clothing which wasn't that great. Out of all the clothing I acquired, only one set of clothing stayed together, the rest I had to stitch back up. I shouldn't have to fix loose stitching on clothing that's marked full price around $100. Subpar quality clothing and exhausting hassle to cancel my membership. Very terrible experience.

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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